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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
653 ratings and 465 comments received in the last 90 days.
05 September 2026
I consider the advice and information provided to me by Harvey was very professional and I am completely satisfied with my decision to purchase a new 1 series BMW.
04 September 2026
As per my unprompted Trustpilot review, Tracey S in DL Sales was brilliant. I was kept informed during the build and she was keen to get the car to me when possible. The support she has provided for this latest buy has restored my faith in BMW
03 September 2026
Very pleased with the professional service from James at Bristol BMW , from the moment I first arrived not knowing what type of car I wanted , up to the point of collecting my new car I felt that I had received excellent customer service .
03 September 2026
Charlie as always was very efficient and professional and it is always a pleasure to deal with him.
29 August 2026
Sophie is a really professional and really accommodating to what we were asking for.
25 August 2026
I was extremely satisfied with the whole experience. Everything was straightforward from the initial purchase through to collection, and communication throughout the process was clear and helpful. Izzy made the experience easy and enjoyable, and ever
15 August 2026
Sophie was perfect supporting me with my new car, attention to the detail I needed and comms throughout really helped me keep updated at every stage
12 August 2026
From start to finish, Tracey has been nothing but amazing. Let that be from finding the right colour to getting the best spec for me. She really has gone above and beyond for me yet again.
11 August 2026
Steve Found was superb! This is the seventh car I've had from Dick Lovett and yet again he was brilliant for being so quick, efficient, knowledgeable and making the whole thing so easy. Highly recommend!
10 August 2026
James was fantastic - he listened, he wasn't pushy and he answered all my questions.
10 August 2026
Extremely smooth experience and hand over.
09 August 2026
Kevin worked really hard to find us the perfect car i.e. model/colour/optional packages etc. to replace our existing X5
07 August 2026
Charlie smith the salesman was very helpful, I set my parameters and requirements financially and with my potential vehicle. Charlie worked hard and found my new car and worked out a satisfactory financial package , that suited my needs.
05 August 2026
Great service by Ben
05 August 2026
A very personalised and friendly experience. Both Lucy Maine and Nick Cooper went above and beyond to find exactly right car for my needs and the right deal for my budget. Very helpful and responsive. A welcoming and professional environment.
04 August 2026
Izzy the sales executive has been exceptional from first contact to a little extra after sales support. The whole experience has been pretty much seemless and the result is a new vehicle which I am very much enjoying
01 August 2026
I have now bought 3 cars from the Bristol centre and this time was the smoothest purchase of all of them. From the moment I was introduced to Lucy Maine to the moment I drove the vehicle away everything was made so simple. Lucy was excellent.
31 July 2026
Efficient and good service
26 July 2026
Was looked after very well, very good customer service. Would recommend. Ollie was a great sales person, very professional and polite. Always willing to assist where required.
24 July 2026
Sophie Allen ensured that everything was completed promptly and with everything explained clearly. She made sure we were kept up to date with progress at all stages.
17 July 2026
I got what i wanted
15 July 2026
James Mayger made everything simple and didn't try to just sell me anything, he took on board my requirements and tried to find the right cart for me.
14 July 2026
James Mayger took lots of time explaining everything to me in a timely and clear way so I always knew what was going on throughout the process
09 July 2026
Will was extremely helpful and professional right through the process
03 July 2026
Lucy was excellent - professional amd friendly - during the whole process from order to delivery as were other members of the team, Paolo and the ceramics team. On collection Kelly welcomed us and even came to find us to say bon voyage.
03 July 2026
The whole process was made so easy by Isobel who has a great way with customers. She was really patient and was very responsive to all my queries. She made the whole purchase and delivery experience very easy and straightforward.
03 July 2026
Extremely happy, this was my first high end car and first car on finance. Every effort was made to explain things to me and give me the best experience.
02 July 2026
Really happy with the whole experience and great support from Harvey and Paolo throughout the purchase and delivery.
01 July 2026
This is the 5th BMW we have ordered from Dick Lovett, 4 of them more recently, and the overall advise, process and experience has been exceptional.
01 July 2026
Sales team excellent
01 July 2026
Mitchell Tunnicliffe was a superstar
01 July 2026
Very capable sales support, quick responses and all promises over delivered
01 July 2026
Mitch was helpful through and gave regular updates
27 June 2026
Very experienced team so made buying a new car easy!
27 June 2026
This was my 3rd new BMW and I have purchased all of them through Tracey Stephens, who is fantastic. Tracey is a pleasure to deal with and has a great attention to detail, which is vital when making purchases of this value. No one else gets my busines
27 June 2026
Ease
27 June 2026
Lucy Maine V helpful
26 June 2026
James went out of is way to help me the service was outstanding the best showroom i have visited
25 June 2026
Isabel was fab - made it vert easy and was very communicative. Get more women into car sales!!!
24 June 2026
Would have been nice to have the sales representative invite me to the showroom to discuss, it was email back and forth until I visited the showroom myself. The showroom itself was under refurbishment and wasn't a great experience.
16 June 2026
Harvey was very responsive to emails and very helpful in setting up the car tech system for me
15 June 2026
Thanks James
13 June 2026
Everything went so smoothly, I was kept informed By Steve Found about everything and had my car from first view to driving it out the showroom within 3 days and 1 of those days the business was closed.
06 September 2026
Online booking, drop off, comp clean and pick up all worked well. Only reason not to give 5 stars is because was told failed MOT due to issue with hand brake, a decision subsequently overturned because the tester had not applied right principles
06 September 2026
Helpful reception staff, appointment ran to time. Lucy was very pleasant and helpful.
06 September 2026
Very professional service
06 September 2026
Chaz was brilliant, took interest in some wider personal items I had going on and sorted everything out as promised from the original meeting to book the car in.
05 September 2026
Professional, friendly service in a classy relaxed environment
04 September 2026
On the day of appointment all was good ,no problems.
04 September 2026
The staff were extremely helpful
04 September 2026
Joseph was very professional & efficient with dealing with my booking. The service was carried out whilst i waited & I was offered refreshments whilst i waited. My car was looked after, which is important to me.
04 September 2026
Very pleased to be able to park outside the service dept on this occasion, rather than the normal hike, with the facility and staff providing a professional service experience . Thanks to all involved.
03 September 2026
I had a very bad experience last time after leaving with Rachel half attached. Charlotte Hartnett has completely made up for that bad experience last time and has changed my opinion of Dick Lovett
03 September 2026
The service representative that looked after me was excellent
03 September 2026
Great and quick customer service, and the turnover for the service was as stated by the staff.
03 September 2026
well organised service, pleasant receptionists (very welcoming), service completed on-time and liked the video, explaining the safety checks.
03 September 2026
Great service,car was delivered back to me on time and on budget. My car was super clean too.
02 September 2026
Service can be a bit slow. I arrived at 9am for a waiting appointment and wasn't seen until 9.15am, then my car wasn't even taken out of the car park until 9.55am.
02 September 2026
Very good, perfect customer service and service thanks
02 September 2026
The staff member charmaine. Service was full of attitude on day of collection. A bit pompous on the attitude. She rang me to say we cant do the oil change but we have done brake fluid change but not the oil change which i booked in for Continuedbelow
02 September 2026
I have requested for a soft copy of my bill and a quotation of the body work for my car and the management informed me that they will send me an email regarding and I have not received anything yet. Apart from that I like the service.
02 September 2026
Great service. Joe was helpful, attentive and punctual.
02 September 2026
because the staff - Lucy was polite helpful and kept me in touch
02 September 2026
Amazing service, amazing staff, amazing facilities!
02 September 2026
On the face of it an efficient service with very nice staff. Unfortunately overlooked the need for a brakes service and so I left with the dashboard saying a new service due in 2000 miles. In fact after far less miles than that,
02 September 2026
I was charged for items that were not required and had someone spoken to me about them first, I could have informed you that this was the case.
01 September 2026
Reasonable answers to the checks needed. Also tyre wear info very helpful
01 September 2026
The work was completed on time and the car was sparkling clean when I picked it up
01 September 2026
Good and efficient service
01 September 2026
Information & communication prior to service good & kept up to date on day of health check, recommendations, & costs. Unsure of benefit of completing on-line check in when had to repeat on arrival and unacceptable wait to pay & collect key/car
01 September 2026
Although I turned up at the time of my appointment, I was told I may have to wait for up to 6 hours. I could not and had to make a second appointment for the Health Check and clean. The clean was very poorly done and the bodywork received 2 scuffs.
01 September 2026
There was a delay, but as my car is older, I understand cars like mine have a lower pricing model. The delay was due to the rolling road stopped working, but I'm pleased it is a more attractive pricing
01 September 2026
My service was covered under a service pack and I was able to get a service slot with a week of my phone call. I did have a non-standard question and a BMW tech phoned me to discuss which was excellent service.
01 September 2026
Friendly and efficient, space to work while waiting.
31 August 2026
Easy to get to. Friendly staff. Harvey Baber was very deficient and knowledgeable.
31 August 2026
Everything was exceptional
31 August 2026
My car was almost as I left it apart from some small dirt marks on the drivers side on the black trim on it he sill
31 August 2026
Easy, efficient booking, cheerful efficient check in, work done as requested and car returned in clean condition, service advisor cheerful and efficient.
31 August 2026
The issues were resolved and the ancient service was excellent.
31 August 2026
30mins before my drop off slot, I got a call to say that the loan car assigned to me is no longer available. There were no spare loan cars. On collection, I was kept waiting over 30mins as I was told my car was being washed. It was returned not washd
30 August 2026
Kept well informed and helped with the technology so I now have BMW app.
30 August 2026
All good as planned. Kept informed and on time. Would have been 5 stars but really minor point, I asked for the car not to be cleaned, just vacuumed. Someone still sprayed tire shine over dirty wheels and didn't vacuum the boot, minor.
30 August 2026
Work done fine, but the hour's appointment turned into an hour and three quarters
30 August 2026
It was quick and efficient and well organised
30 August 2026
Received fantastic service from Lucy Hawkins
30 August 2026
Always do a good job , however Jack Baldock actually made sure the vehicle video was Excellant ! That is the first time the narrator was clear and understandable
30 August 2026
I've already answered this question on my original feedback. Car was returned with several shoes dirt mark on the back seat!
30 August 2026
From the time of booking the appointment to the completed work,D L were intouch with reminders of the upcoming appointment etc.
30 August 2026
Whilst the staff at the centre were very helpful, the car was not ready at the stated time and some of the work requested did not get attended to. The car was not washed prior to collected (although I was offered the opportunity to return to have it
29 August 2026
Not a great experience. Long wait to book in, delays, some due to parts others less explicable, overall lack of urgency leaving me without a car for over a month. No car offered. When I came to collect the car I waited for quite some time just to pay
28 August 2026
Steve Found was great through the whole process. Highly recommend
27 August 2026
My Service manager, Lucy was approachable, thorough and very efficient. It was my first visit to the new Service Centre at Dick Lovett, Cribbs Causeway, Bristol. She made the experience pleasant and memorable for me.
27 August 2026
Poor again I'm at afraid asked for a valuation but didn't receive it & car wasn't washed as ran out of time. My last visit resulted in a call from the manager offering me a free wash any time but I couldn't even get one with a service.
27 August 2026
The booking process was seamless, really accommodating with a last minute MOT need! Staff were welcoming, friendly, accommodating and on hand. MOT was undertaken in the time allotted and was kept informed of its progress.
26 August 2026
Efficient service and very friendly and helpful
26 August 2026
Daina was super efficient, very professional and organised.
26 August 2026
I was booked in for a service and MOT. Whilst at the centre there I requested to drive the new M5. A test drive was initially booked in several weeks in advance. The day before my service it gets cancelled, with no invitation to rebook.
26 August 2026
Everything OK
26 August 2026
Very good.
26 August 2026
Car was seen on time. Had a call to discuss repairs. Appreciated the fact that some discounts were applied without being asked. Staff always professional and courteous
26 August 2026
Repair was done quickly. Free shuttle bus to the mall is good.
26 August 2026
The booking system online was poor. I did not receive a confirmation that my car was booked in for an inspection and the MOT.
26 August 2026
kept informed
25 August 2026
Professional and friendly service
25 August 2026
The service was fine but I was told that I would be asked whether I wanted to wait extra time for the car to be washed. I was not asked. I would have been happy to leave after the service without the car being washed. The wash took over 1 hour.
25 August 2026
Terrible service. Lied to on several occasions, poor knowledge and bad attitude.
25 August 2026
Excellent service. I was kept updated throughout the visit
25 August 2026
Good prompt and courteous service
25 August 2026
It was nice having one point of contact throughout the process
24 August 2026
Daina was super helpful and nice and got me out of there on time which was super important to me!
24 August 2026
car was serrviced and returned in times stated! great ssrvice all round
24 August 2026
Quick check in , clear explanation of work to be done helpful pleasant staff.
24 August 2026
Really good from start to finish.
24 August 2026
Diana Clark and Martyn Wtares were excellent
24 August 2026
Good overall service.
24 August 2026
Very satisfied friendly helpful staff made to feel welcome. Great communication throughout the visit with everything explained.
23 August 2026
Did everything I asked for, would've been higher but they didn't wash my car properly or at all I think. Only applied tyre shine. Exterior and interior still looked the same but overall did the job.
23 August 2026
Good and friendly customer service, minimal waiting and overall very professional.
23 August 2026
Lucy prompt at calling me
23 August 2026
The car was booked in for 1 o'clock. It was 2:15 before they took the car into the workshop. The car come back from the workshop a 2:45 still sat in the waiting room for someone to return my keys at 3:30.
23 August 2026
Good service
23 August 2026
Good experience but had to chase for an update as was not aware of the time within which the service would be complete
23 August 2026
My complimentary vehicle check was inaudible, the engineer spoke to quickly to enable anyone to understand what he was saying.
23 August 2026
Very easy and very efficient.
22 August 2026
Everything completed on time. Thanks Hallam
22 August 2026
Wonderful experienced and understanding staff. Whist all the staff are first class I would like to mention especially Lucy Hawkins, at Dick Lovett BMW Bristol, who is outstanding in her care.
22 August 2026
The service was duly completed in a timely fashion. Special thanks to the Service Advisor Daina Clark did a great job to go the extra mile & expedite it. Little unhappy with the low quality midway replacement of the initial loan car provide.
22 August 2026
The work was carried out completely and on schedule.
22 August 2026
Always a good service from Dick Lovetts Cribs Causeway
22 August 2026
From the start to finish from the info desk to the work and people handling the paperwork I was totally happy thank you .Just one problem was the bonnet was not shut so on motorway I pulled off to nearest laybye and closed it .
20 August 2026
Excellent customer service thru out. Not a big deal, but i missed the final car clean at the end! But understand the team were v busy.
19 August 2026
I was pleased that I was advised that the brakepads didn't need replacing yet as had been expected, saving me unnecessary expenditure.
19 August 2026
I was completely confident in the work completed.
19 August 2026
We are very happy, that the "Front Brake Pads" and 'Discs' have been done!????????
19 August 2026
Joseph's customer service was great! Pricing strategy is overcomplex
19 August 2026
Dropped my car off on a Wednesday, was told to come and pick it up on Friday, while waiting in the showroom to collect they broke a pipe in my car so had to pay for another taxi home and wait another day for my car which required another taxi
19 August 2026
I had to leave my car for two nights. The stiff rear door was not addressed.
19 August 2026
Everything was on time, clearly explained and staff were friendly and professional
19 August 2026
Nice staff, welcomed us warmly, service was done faster than expected.
19 August 2026
Job done as agreed
19 August 2026
Good customer servicev
18 August 2026
A little disorganized when I arrived
18 August 2026
Inflated costs for works. Not getting back to me quickly enough to authorise works in any event. Not getting back to me at all about smart repairs and vehicle valuation.
18 August 2026
Friendly and kind as always. You have lovely staff.
18 August 2026
Lloyd has served me on two different occasions and he has been very helpful and insightful on the issues regarding my car. He has always provided options on what is suitable for the customer and for that I am very appreciative.
18 August 2026
Very professional.
17 August 2026
Service completed on time and to expectation. And friendly, helpful staff.
17 August 2026
As always the service and especially the attention to detail has been perfect again. Thank you
17 August 2026
Excellent service all round
17 August 2026
I take my car to the BMW garage for overheating problem. I pay for it and then they say we are fax. This problem but when I bring the car the problem is still there not has been fixed and then find another problem as well as the left side door lock
17 August 2026
Very helpful and professional
16 August 2026
Easy to book. Polite and helpful staff. Car serviced and ready on time
16 August 2026
Everything was perfect
16 August 2026
All as stated in the booking process, shame there isn't an early drop off for people who start work before 8
16 August 2026
Be happy for any manager to call me considering I was supposed to get a call back last week in relation to my headlight not being installed correctly.
16 August 2026
Took an awful lot of chasing to get any answers.
16 August 2026
Very happy, went to buy new car for wife, all very painless and efficient.
16 August 2026
Staff were extremely helpful and polite
16 August 2026
Job complete on time and no problems
16 August 2026
Great service, from Will in the mechanic, to Charlotte at the front end of the service centre. Very professional, it all went incredibly smoothly. Even pick up in the service centre with the other Will done extremely well. Service excellent.
15 August 2026
Quick and efficient
14 August 2026
Good understanding of fault & quick turnaround
14 August 2026
Work was carried out professionally and with no problems. Customer service was very useful and friendly.
13 August 2026
Brilliant service
13 August 2026
The car felt like some work had been done, not always the case when you take your car for service.
13 August 2026
At the point of booking I asked to be quoted for replacement of the cabin filter. I did not ask for the work to be carried out, and I did not approve it. No quotation was provided, the filter was replaced and the cost appeared on my final invoice.
13 August 2026
Excellent servicing on the day. Very helpful, understanding and polite staff.
12 August 2026
Great car returned perfect
12 August 2026
The staff were exceptionally friendly and helpful. Once they ascertained I had a limited time my car was dealt with and back within an hour.
12 August 2026
Work completed in a good time with Lucy keeping me advised.
12 August 2026
Lack of contact when completed as arranged at check on
12 August 2026
I was not informed that the service has moved . Car booked for MOT . Someone called 7 hours later (!) to say the car had been washed . A further hour passed until the MOT was completed . Service advisor did mot mention some urgent work was required .
12 August 2026
Daina was very helpful and informative. We weren't waiting long and were looked after whilst there
12 August 2026
Polite staff car service carried out and complered on time very smooth abd efficient service
12 August 2026
Great service, very professional
11 August 2026
I had great service as always my car was picked up and agreed work carried out then the car was brought back for me clean and tidy although I have had my car better cleaned in the past I found a few light scratches on the wing
11 August 2026
April accident was dealt with very well other than it took a long time and my car had no charge when I collected it. The Service & MoT was easy to book and went very well
11 August 2026
Very professional, I don't think anyone could ask for more
11 August 2026
Work was done within the specified time and communication was very prompt.
11 August 2026
Lucy was incredibly helpful & kind, thank you
11 August 2026
very friendly service, good communication.
11 August 2026
My car did not get fixed because the part needed was no longer available. Despite email marketing from Dick Lovett announcing they are certified for classic cars, it took 2 weeks for them to let me know they couldn't fix my car and I called regularly
10 August 2026
very helpfull and friendly
10 August 2026
The service I had was good when it was actually done. My first appointment was cancelled with a phone call at 18.30 the night before I had to come in. I'd used a days annual leave which was wasted as it was too late to cancel it!
10 August 2026
Staff very friendly and self service checking is good apart from the fact that you have to indicate on the screen where you've parked your car. If the parking bays were numbered on the tarmac and pn screen it would be much easier to do!
10 August 2026
Fine, service was ok but not quite as good as normal. Didn't get allocated a rep to look after me and communication was poor. Waited a long time and had to approach someone to get some information
10 August 2026
very happy with service provided
10 August 2026
The inside staff and service was great but the clean afterwards was awful. I'm missing a carpet velcro pad and the watermarks everywhere was just disgusting. I was using the car for my sister's wedding and had to get it cleaned again at my expense
10 August 2026
First class service
10 August 2026
Pleasant staff on site at dick Lovett a big plus is the shuttle bus to and from the mall will be returning in the near future
09 August 2026
Good communication from Will Lacey
09 August 2026
Excellent service throughout.
09 August 2026
Chad was amazing, as was the service manager. They kept in contact and found the best solution for me.
08 August 2026
Everything very easy & trouble free, from booking the service to collecting my vehicle at the time agreed. All work carried out as agreed.
08 August 2026
there are no desk with power. I was there for a few hrs and was unable to work comfortably during my visit
08 August 2026
Great service advisor, excellent communication throughout
07 August 2026
The members of the Mini team at Cribbs Causeway particularly Courtney were professional, efficient and friendly.
07 August 2026
Friendly and relaxing
06 August 2026
Good service and friendly staff
06 August 2026
Excellent from start to finish - as I have already stated to you! My only complaint is being asked again. have you lost my first response?
06 August 2026
Dropped car off 8.30 for minor service and brake fluid and wanted to collect car by 4pm. Didn't hear anything by 4pm so I called about 5pm and collected car about 5.30/5.45. Got the impressiion everyone was too busy to look after me properly.
06 August 2026
Ran on time and car was cleaned and valeted. I would have given 5 stars but I couldn't really understand everything said on the video as the lady talked too quick to catch everything she said.
06 August 2026
Nice staff felt looked after Steve the driver is a great guy too!!
06 August 2026
Only thing to improve on was wait to see a representative
06 August 2026
In short, the team for the work done much faster than I had expected given that I had no reservation.
05 August 2026
I couldn't find the reception.. Would have been helpful if there had a sign, albeit temporary
05 August 2026
Daina was welcoming and very helpful throughout my service experience
05 August 2026
Advised all works carried out. Rear parcel shelf clip repair, reported as carried out, was'nt. clearly visible when the boot is open.
05 August 2026
Dropped my car off at 8:50am and collected it at 5:40pm. I waited 1hr 40mins after being told it was being washed, only to find it still dirty. The loan car was also dirty inside and out. Very disappointing service and poor communication.
04 August 2026
Everything done and included in pre-paid service pack.
04 August 2026
As David had a fall on arrrival at the centre the staff went straight ins good service mode and just took over all the required work without him having to do anything. The receptionist was a first aider and Took care of David.
04 August 2026
Great service
04 August 2026
Daina was so helpful and supportive
04 August 2026
Staff were amazing - friendly and professional. Also, great coffee :-)
04 August 2026
Very good comms, nice location, all jobs done well. Disappointed not to get the car washed but maybe that's just unrealistic expectations
04 August 2026
Lovely staff friendly and welcoming really easy to talk to and get on with. Informative and perfectly on time!
04 August 2026
Arrived 8:30 and didn't leave until 4pm although was advised car would be ready at least 1 hour earlier. Also a battery fault was detected but was NOT advised to me on site. I received a subsequent email several days later. VERY POOR
04 August 2026
Repair booking made with short notice and good updates on progress
04 August 2026
The department quoted a price when originally discussing the work. The work was agreed but in completion we found that the department failed to include VAT, when the quote was provided which resulted in a higher bill than expected.
04 August 2026
Thank you to Daina and the team at BMW service, polite, friendly and welcomimg reception.
04 August 2026
Excellent service
03 August 2026
Dick Lovett always provides great all round service.
03 August 2026
The service was carried out as expected, but the fault that was notified, has not been resolved; the fix that was tried has not worked
03 August 2026
The repair was carried out quickly and successfully. I was kept aware of progress and completion time and BMW indeed had the car ready for me ahead of schedule. All good
03 August 2026
Completed the work on time & I had a lovely cool space to wait in on a very hot day. The seating area could have been more comfortable.
03 August 2026
terrible service, no feedback and not all work done
02 August 2026
Verry good
02 August 2026
Very efficient and a comfortable location
02 August 2026
Second visit due to confusion over first appointment. Promised hire car which was then not available. Given short service which meant have to return again to address outstanding issues.
02 August 2026
While you wait appointment completed in the time promised
02 August 2026
Communication was confusing. You had my name wrong (completely, presumably a previous owner) despite being told it was fixed before (and you've had our car in about 10 times), and we were told the car was ready then later that it required urgent work
01 August 2026
Everyone was extremely friendly and efficient. The information sent in advance was very helpful and the experience on the day was outstanding.
01 August 2026
Booking was easy work carried out as per service requirements Only issue is when picking car up it takes far to long you can wait upto 20 mins
01 August 2026
Very bad experience and water service not done
01 August 2026
Very professional staff, the service I rec'd was slick and the comms from the team were clear and consistent.
31 July 2026
Service from Lloyd & Joe was great, no complaints. However, I asked that only the interior of my vehicle was cleaned. This was advised as completed, but the interior was untouched & the drivers floor mat was more dirty than when I dropped it off!
30 July 2026
Kept upto date. Transported on time back and forth to shopping centre to help pass time. Work carried out as agreed.
30 July 2026
Kept me up to date and sent videos
30 July 2026
Polite, friendly and very efficient
30 July 2026
The staff I dealt with where excellent,that said I asked for a quote for additional work and was told I would receive this by email .I chased with a phone call a few days later and as of yet still not received anything
30 July 2026
They are Very reliable.
30 July 2026
All what was good with the Car Brake fluid service, video and general communications after dropping the car off and throughout the day, but undone with disappointment of the service and failed promises driving away.
30 July 2026
Recognised that my BMW Z4 is an older (2013) car and gave a discounted rate. Dealt with my problem immediately (TPMS and drive system failure) and then gave me a clear time line and cost for resolution. Personal service and regular enough updates.
30 July 2026
Great service from start to finish, everything explained to me. Very happy customer
29 July 2026
Asked for car to be ready early and was done in good time with all jobs done.
29 July 2026
Always polite, courteous and knowledgeable
29 July 2026
Great service Friendly staff
29 July 2026
The person who met me when came with my car for service was extremely helpful
28 July 2026
Everything happened as expected and on time.
28 July 2026
Lack of communication or empathy
28 July 2026
Friendly welcome
28 July 2026
Not as good as usual asked for quote for some work required and not got back to me
28 July 2026
Comfortable waiting area and good communication
28 July 2026
Service was completed kept informed and on time
28 July 2026
Already responded to this. However, to reiterate, we find that Dick Lovett prices are increasing but the standard of work is not. Even service personnel seem to concentrate on up-selling instead of discussing the service itself. Too much to list.
28 July 2026
Good service and communication
28 July 2026
My reason for the three stars is because they didn't really checked few things that o pointed out.
28 July 2026
Everything was done to plan and quicker than expected. I could work from your premises on your wifi whilst the work was carried out.
27 July 2026
able to book a waiting appointment, kept informed during the process, received a full follow-up after the event
27 July 2026
I used to be asked whether I needed anything else done to the car when it was in and at the end I would be told what to prepare for that was coming up. Absolutely no interaction this time, everybody was obviously really busy no time to make it 5*
27 July 2026
Good service
27 July 2026
While I was happy with the service and vehicle health check, when booking my car in I was told the brake hazard warning light could be reset, and on the day of the service I was told this could not be done as the brakes were not fitted by BMW.
27 July 2026
All good. Friendly and efficient
27 July 2026
Awful experience, it has taken six months to rectify a fault. I have been left with parts damaged and stuck together with superglue, whilst being told and lied to that you have replaced parts with new. The attitude and service has been terrible.
26 July 2026
Turned up for my break fluid service at 8am and they had no record of it. Advised they had no courtesy cars available so my options were to re-book it in 3 weeks time or wait. Waited 9 hours for something that should have been 2.
26 July 2026
Completed the service promptly
26 July 2026
My car came in for a recall. Not a health check on car messed with my settings of how I drive car and it's telling me when I need a service ( I had it serviced 3 months ago)
26 July 2026
Friendly staff, professional and efficient
26 July 2026
We booked a courtesy car but there were none available. This meant we had to wait for hours while they looked at the satnav problem. The car has been in many times to fix this problem and I'm not convinced they've fixed it.
26 July 2026
The staff were helpful and friendly, the service was efficient.
26 July 2026
I was asked three times at booking and drop off if I'd like the car cleaned. I said yes every time. The car wasn't cleaned.
26 July 2026
Job details given to me verbally were not the same as on the invoice. Car cleaning was awful had to re clean car when I got home. Car issue still not fixed
24 July 2026
When I booked my car in, I requested a pre-MOT check, then a service, and finally the MOT. Instead, the MOT was done first and my car failed. When I asked why, the mechanic was rude and spoke to me disrespectfully. I expect an explanation
23 July 2026
Excellent service
23 July 2026
The work was completed on time and the team from reception to Hallam my service advisor was very good
23 July 2026
Lloyd kept me informed of the process. I was disappointed that the recall couldn't be checked, but I'll book it in somewhere else.
23 July 2026
Excellent service.
23 July 2026
Aside from my experience, you haven't responded to my communication.
23 July 2026
Friendly and helpful service as always.
23 July 2026
Very straighforwards
23 July 2026
Very happy with the service. The engineer wasn't able to identify and resolve the additional issue I'd mentioned, a creaking sound, but given the issue only starts after the car has been driven for a while, that is understandable
22 July 2026
Technical video provided excellently demonstrates work conducted in the vehicle
22 July 2026
Great service, Will the service agent kept me up to date on issues and pick up time. Very happy customer
22 July 2026
Dick Lovitt is brilliant. No waiting , car serviced , I needed new tyres , no hassle. Collected car also cleaned inside & out. Very courteous when you arrive , coffee etc. made for you. Directions sent for temporary Service building.??
22 July 2026
Good service
22 July 2026
Good
22 July 2026
Friendly courteous service throughout.
22 July 2026
Car was in for major service, collected car on Saturday AM and after short drive service light came on again. Took back and was told it needed new brake pads all round now and would cost additional 500+ even though health inspection said pads were ok
22 July 2026
Very good ??????,in time and is ok
21 July 2026
Very satisfied
21 July 2026
Good efficient service and communication
21 July 2026
Friendly welcome upon entering and the receptionist was kind & helpful. My car was well cared for from start to finish, and was handed back to me sparkling clean. Thank you all :-)
21 July 2026
Even though more work was requied, the overall experience was very good.
21 July 2026
The sound quality of the inspection video was particularly poor when watched on my phone.
21 July 2026
As always excellent service unlike some other BMW dealers
21 July 2026
Good value and convenient. Slotted me in at short notice.
21 July 2026
I booked a while you wait appointment but on arrival was told I had a hire car. Fortunately, issue was rectified. No photos or videos provided as promised.
21 July 2026
I was asked if I wanted the Microfilter service and declined. It was still carried out and added to my bill. When I collected my car there was only 3 miles of range indicated. Fortunately I noticed, and refuelled, before joining the motorway home.
21 July 2026
Excellent service
20 July 2026
Comfertable
20 July 2026
Great help after getting my appointment wrong
20 July 2026
Kept me updated at all times.
20 July 2026
Well organised - good areas to work or grab a coffee. Easy parking
19 July 2026
Was booked in for 3pm and then told i should not have been and that my car could not be cleaned. The care was only 'reviewed' no fluid change no cleaning- not happy with the service at all
18 July 2026
Remote diagnostics gave clear indication a part replacement was needed.
18 July 2026
It took a lot of chasing via email & phone calls to sort out the warranty claim.
18 July 2026
As expected, quick and efficient
18 July 2026
Service needs expertly determined and delivered efficiently.
16 July 2026
Very welcoming on arrival and very professional
16 July 2026
Very poor communication, had to return twice over two visits to try and get the job resolved due to the part number not being taken off the new part and BMW not being able to make a claim under warranty..
16 July 2026
Excellent as always.
15 July 2026
It was a complicated situation but Dick Lovett acted promptly and professionally.
15 July 2026
Would have given 5 stars but said they would top up windscreen washer fluid and the didn't ..
15 July 2026
Lucy was superb. She got my car washed before it was MOTed to save time. I couldn't fault her.
15 July 2026
Service department marking issues up to cost customers money disgusting way to run a business !!
15 July 2026
Service and MOT for WM23LEJ carried out promptly and at a reasonable price.
15 July 2026
At the standard expected of a premium car brand.
14 July 2026
There were no problems. Everything and everyone were great
14 July 2026
Excellent sevice from start to finish, from Lucy and the team at the sevice centre.
14 July 2026
I was quoted £169 when I booked the service. I paid over £290 which included a discretionary discount for being under quoted which was appreciated.The service and costumer care on the day were excellent! Thank you.
14 July 2026
Great free health check video, helpful and informative
14 July 2026
Very good
13 July 2026
Always kept in formed on progression
13 July 2026
Car damaged by BMW employee during visit on 25 June. Repair (replacement rear bumper) still not started by 13 July. Quote for my car insurance, due end July, rose £150 after reporting incident. Loan car not suitable for disabled wife.
13 July 2026
Friendly and polite reception staff. Complimentary drinks and snacks provided in comfortable waiting area.
13 July 2026
Problems resolved and bmw assist meant I always had a car
12 July 2026
All staff very professional and polite. The response to my enquiry, regarding future car sale offers, was quick / very informative. When I booked my car service however, I did not receive the support I expected regarding alloy wheel insurance cover.
12 July 2026
Everything thing was sorted out very quickly and professionally.
12 July 2026
My first experience of using you this week. Not good. Multiple examples of poor customer service and on-going.
12 July 2026
Initially quoted a price to included the mot then told by the advisor that it was extra and the engine oils were extra.Not really kept up to date with the timeline of service & mot,in the end I rang to say I would collect the next morning
11 July 2026
Outstanding, had an issue with the idrive remote update which just hung around on the screen , contacted Ollie joines and had it booked in and sorted ...5?
11 July 2026
Service experience was efficient and high quality
10 July 2026
Parts not ordered even though I asked ahead of time for them go be available Had to leave the car for several days I live 1 hour drive away so 2 trips a 4 hours driving Not at all good enough I have purchased many new BMWs and currently have 4
10 July 2026
All tasks performed
09 July 2026
Warmly welcomed by both reception and service advisor very personable and professional. Clearly explained the process and what I could expect. Car came back on time and the work was great.
09 July 2026
Customer service extremely good
08 July 2026
My car had a fault with the AC so wasn't cooling and I'm still under warranty but i had to wait weeks for an appointment (in a heatwave), plus no replacement cars available so it cost me in taxis to get home and back to you, through no fault of mine.
08 July 2026
I received an email the previous evening to 'check in' with a vending machine's but fortunately the system had changed (why send the email . Plus I had to wait 30 mins just to pick up my key!
08 July 2026
Thorough examination and delivery of good service
08 July 2026
The team could have turned me away as I did not have a booking but were accommodating to my issue and the urgency.
08 July 2026
Great communication and customer service provided before, during and after completion. Could not have asked for more. Thank you!
08 July 2026
Polite and efficient service
07 July 2026
I sent an email to service manager with a list of poor service
07 July 2026
On returning to BMW for my latest service I was let down and messed around twice by an unnamed adviser. But when passed to Lucy everything was dealt wish professional and satisfying customer needs.I will only return in future under Lucy's supervision
07 July 2026
Good service on time.
07 July 2026
Very pleased with service received when I took my 320i for starter motor recall I also asked for seasonal health check. Continued below....
07 July 2026
Work undertaken as agreed with no added extras
07 July 2026
Will Lacey did a great job finding workshop time and returning the car with working wiper jets and an MOT. by 11.00
06 July 2026
On a different note we drove a X5 and we were entertained by Mr Lee who was brilliant at the time until we told him we would not do part exchange today and need some time - we asked for part exchange document which according to him is not available.
06 July 2026
Excellent service when I took car in with a fault and no appointment.
06 July 2026
Clear guidance and service performance. Vehicle not washed as adviser keen to have car ready for late afternoon collection. I had delivered my car to the dealership the afternoon before so that it was available for early start . This didn't work!
05 July 2026
I didn't have my car for 2 days and had to book holiday whilst the car was in the workshop. After 2 days engineers couldn't find the fault, costing me pointless holiday.
05 July 2026
Work was done promptly and I was given a dedicated service contact.
05 July 2026
There was someone dedicated to ensuring those waiting for a service knew what was happening to their car and progress being made
05 July 2026
The booking process, arrival and service reception was not as good as in previous years.
05 July 2026
Poor communication. X5 in for repair Thursday, expected back same day, then became Friday, ok. But then needed until Saturday, received no update calls Saturday, and still without car, unplanned for weekend. No offer of courtesy car?! Disappointing.
05 July 2026
Great service start to finish.
05 July 2026
Excellent service, no issues.
05 July 2026
.
05 July 2026
Staff were excellent and facilities good for working whilst I waited.
04 July 2026
Disappointed that I was given the option to collect my car now for wait another hour or get my car cleaned. I chose to not have it cleaned because of the long wait.
04 July 2026
Kept informed - Joe explained everything clearly & was very helpful.
02 July 2026
Always personal efficient and professional service.
02 July 2026
Great service ??
02 July 2026
Great customer service, good communication, great car, overall a positive experience
01 July 2026
Very polite staff. Keep me informed if timings. Got me tea when I asked. I have lack of balance. Car was clean excellently All good
01 July 2026
Was very pleased.
01 July 2026
Good service received, price reasonable as well
30 June 2026
efficiency, professional and helpful
30 June 2026
Friendly staff and nice coffee
30 June 2026
You carried out all repairs satisfactorily. Lucy Hawkins was very attentive & arranged for the car loan to be extended for another day, while the door seal was ordered.
30 June 2026
Pleasant,welcoming staff, job was completed during stated timeframe and car was washed as promised.
30 June 2026
Very happy with the service provided.
30 June 2026
I found the staff were most helpful when i arrived and the showroom very pleasant with a good selection of free coffee and biscuits and cold drinks
29 June 2026
Very smooth process
29 June 2026
Your service technician screwed up and broke a seal meaning I could not have my car back same day. However, the way the service manager Will dealt with this issue was excellent - calm, efficient and empathetic - top guy.
29 June 2026
Customer service is amazing. Everyone is really friendly and felt welcomed and having a replacement car was fab! Reason why I've only given a 2 star review is my vehicle went in for a steering wheel noise/fault which is still present when I turn.
29 June 2026
I had a wheel alignment service and an oil service with you, You charged a full alignment fee you could not actually perform or complete the adjustment. Because toe cannot be set evenly on a seized tie rod, your alignment geometry remains incomplete.
29 June 2026
Remote diagnosis worked well, and lee to efficient service visit, with good comms from Hallam
29 June 2026
I was told my vehicle was ready to collect, but on arrival I still waited around 30 minutes. The car had apparently been cleaned, yet there was oil dripping along the boot sill and rear bumper. Very poor standards for a flagship dealership.
29 June 2026
As this was a recall it would have been nice to have not had to hang around all day for the work to be done. It's something that's bmw's issue yet it couldn't be done while we wait so we could get off again especially as we had come from Wiltshire
29 June 2026
Problem reappeared the next day! I have to bring the car back and need to re arrange an hire car as you no loan car. Also there was damage on my wing mirror which I believe wasn't there when I dropped it off. Still waiting to hear back.
28 June 2026
The work was carried out quickly and I was sent a video showing what had been done.
28 June 2026
Excellent personal service on arrival which was continued throughout my time whilst at the centre
28 June 2026
Because after bringing my car to BMW and being told I need £4000's worth of work doing and I was charged £360 for a hand break clip. I took it to my regular mechanic and he found no fault in anything, I'm disgusted in the service being over charged.
28 June 2026
Brake fluid service plus bonnet gas strut check completed while waiting.
28 June 2026
Fantastic service received on a last minute booking from Lucy Hawkins in service dept
28 June 2026
Tyre was changed. However, I was told I'd get a call back from the service team about some issues including a leak and missing pressure cap but never got a call back.
27 June 2026
Lloyd was great, helpful and great service!
27 June 2026
1. Never received vehicle health check. 2. Engine map was wiped/reset without my permission.
26 June 2026
First class service as always
25 June 2026
My score reflects the fact that I had to bring my vehicle back as battery replacement was incomplete.
25 June 2026
Took too long and allowed to leave with you knowing about defected tyre and nobody said anything
25 June 2026
All was handled very well.Lloyd was first class dealt with all concerns and kept me informed throughout.Thanks
25 June 2026
Prompt and very efficient service. Staff looked after me exceptionally well.
25 June 2026
Friendly, professional and polite staff. Excellent facilities that we clean and tidy at all times.
24 June 2026
Asked to have a squeaking noise investigated - completely ignored. Underbody inspection was a quick 3-minute visual scan. Washer fluid added to the bill despite the reservoir being full before the appointment.
24 June 2026
The saleswoman, Isabel Cunningham, was helpful and attentive. There were however some issues with the electronic handover of documents.
24 June 2026
Polite and friendly staff, particularly the gentleman who drove me to and from Cribbs
24 June 2026
Prompt service and v good customer liaison
24 June 2026
Staff were very polite, made me feel welcome even though my job was just a recall.
24 June 2026
Excellent customer service from drop off to collection.
24 June 2026
Repair centre easy to find and facilities good. Disappointed I didn't get the visual inspection report and also noticed after the valet that my rear screen is partly disbonded from the fabric roof but wasn't mentioned and no repair options discussed
24 June 2026
everyone was very pleasant and professional, Lucy in particulary
24 June 2026
I booked a call to sort out a couple of warning light issues. On the day the call didn't come so I rang. The engineer changed £60 for the service. He then emailed me an assessment of what needed to be done and said he would ring back. He never rang.
24 June 2026
Lucy Hawkins was very helpful
23 June 2026
Very quick
23 June 2026
Very efficient and professional
22 June 2026
Prompt friendly and efficient customer service
22 June 2026
Very professional staff
22 June 2026
everyone was very friendly and everything was communicated well, ethan handled my service well
22 June 2026
Always friendly, helpful staff who communicate very well.
22 June 2026
Excellent Quick Service
22 June 2026
Lloyd provided an excellent service throughout my visit. He was very attentive, taking the time to explain everything in a professional manner. His knowledge and expertise were clear. I would highly recommend BMW because of the service provided
21 June 2026
Hallam Hawker was brilliant, he managed to accommodate my car sooner than the leasing company had indicated. Very professional. Easy key handover when booking in, everyone were really pleasant to deal with. Good demonstration of aftercare service.
21 June 2026
Everything was carried out as agreed
21 June 2026
Lucy is exceptional ! She makes customer service look easy which I know it isn't ! Absolute pleasure to deal with her every time.
21 June 2026
Service was carried out quickly and efficiently. Hallam was very polite and kept us updated with progress throughout. The wash and valet was done to a very high standard. Happy customer ??
21 June 2026
I felt like I mattered as a customer - Will was great and explained everything clearly.
21 June 2026
Four days after my service my Ad blue notice flagged up, surely this is check at the service, pictures were and cost me £380
21 June 2026
Everything was timely, pleasant, friendly, professional, and well done
21 June 2026
All went fine. disappointed that's the car was not cleaned. I was told it would be and the reason it was in, was due to substance on the paintwork!
20 June 2026
Hallam was very helpful and communication very good
20 June 2026
Lost some functionality on my car (traffic information). Emailed your customer service and still waiting satisfactory response.
19 June 2026
Ethan was great with communication throughout
19 June 2026
I booked fast lane but was waiting over 5 hours. No time to clean car either
19 June 2026
Very polite staff and service team
18 June 2026
Good all round. Happy
18 June 2026
Very well organized, polite and knowledgeable staff. Surrounding grounds and buildings very well presented and kept.
18 June 2026
While you wait service - quickly and efficiently completed
18 June 2026
Your staff in the Mini were professional courteous and very helpful. Your Sales Manager was good enough to accommodate me when i need a private room to take a business call.I have no hesitation in returning to you for my next service. Thank you!
18 June 2026
All went smoothly for the service, a little shocked on the price as I thought battery operated vehicles were cheaper than motor vehicles but all good
17 June 2026
Very happy with the service
17 June 2026
Always a warm welcome at Dick Lovett, Bristol, especially this time from Lloyd Martin on Service Reception. Work and MOT on car was quick and car handed back cleaned inside and out. Really good experience 10/10
17 June 2026
Friendly and prifessional staff. Goid advice given New premises are very nice
17 June 2026
Everything went to plan, very helpful and polite staff
17 June 2026
Excellent service
17 June 2026
Still have an unresolved problem with my vehicle and the dealership have not been helpful in resolving this. The problem still exists and communication for resolution has been awful. I will not be buying another vehicle from here!
16 June 2026
Good customer service, car ready and nicely cleaned & your representative (Hallam?) was on the ball & very professional
16 June 2026
Attentive helpful and friendly service agent ( Joseph Loney )
16 June 2026
The car had been with you a week but hadn't been cleaned inside or out. I also had to walk round the car park to find it. I've had a few cars from you now, often only needing services and MOT but with the MOT in particular, those cleans are the main
16 June 2026
The seating wasn't very good for disabled customers.
16 June 2026
The car was booked in for a recall but the spares had not arrived so I had to rebook for a different day. I was completely satisfied with the service experience second time around.
16 June 2026
All okay
16 June 2026
Staff were great and only had a short wait. Complementary car clean was a little disappointing. Posts of small areas missed and smear marks all over the car. I wouldn't have go for it if I knew the outcome.
16 June 2026
Very professional and courteous service
16 June 2026
I was never called or sent a message to say that the car was ready to collect so I showed up at the end of the day. I could see on the app that the car has been parked for a while. Didn't receive the usual walk around video I used to get.
16 June 2026
Great service, excellent communication, loan car supplied, warranty work completed efficiently.
15 June 2026
Super impressed, with everyone I came into contact with from Ethan who greeted me, Sophie in sales and the ladies who kept me fed and watered!
15 June 2026
Professional transfer of information from competent member of sales team
15 June 2026
Simple, easy, straightforward... what's not to like ??
15 June 2026
Good service, completed on time.
15 June 2026
I always receive the best attention during the over 30 years I have used Dick Lovett for servicing of the 3 BMWs they have supplied the final one purchased new in 2014.
15 June 2026
Josh was very welcoming and very helpful.
15 June 2026
Apart from there not being time to wash and vacuum everything was perfect
15 June 2026
It is clear there's lack of organisation with the amount of workload being taken on! I'm in my mid 60's and never ever have I been told the MOT won't be done, despite having booked and dropped the car off at 8.30am.
15 June 2026
Service completed in time.
14 June 2026
Friendly chatty staff who make me feel well looked after
14 June 2026
Unfortunately, there was quite a lot of waiting around during both drop-off and collection. However, the staff were exceptional-professional, helpful, and ensured everything was completed exactly as requested.
13 June 2026
Fast friendly and efficient service
13 June 2026
Excellent communication, dealt with everything efficiently
13 June 2026
I not sure all the work was completed I still have a creaking window (drivers door) but I will get that sorted when the vehicle comes in for its check. The investigation into the thud and jerk when the vehicle is put into drive is a bit concerning.
13 June 2026
.
12 June 2026
Hallam was quick efficient and was very helpful
FIND Dick Lovett Bristol BMW
Address
- Laurel Court, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0117 321 9809
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- The Hangar, Laurel Court, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0117 321 6723
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- The Hangar, Laurel Court, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0117 321 6723
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- Laurel Court, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0117 321 6723
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- Laurel Court, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0800 018 0730
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
05 September 2026
Fantastic experience with Izzy Cunningham. All questions answered promptly and professionally. Delivery was smooth and hassle free.