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The effiency of handing my car to you and the professional handling by your staff
Service was great, but the car was valeted and one of the plastic screw cap covers on the door handle has gone missing, probably during vacuuming ? Still waiting for the replacement which has now been 3 weeks when it was promised next day.
Replacing a light bulb seemed a little expensive. But not a problem really.
Because the staff that I met were efficient and friendly
I just feel that for what I am paying I would expect really hot service where it was a bit clunky and I didnt always feel like we were so important compared to people with newer vehicles
Very efficient and courteous service
5 * service as always. Work completed in the promised time and great valet.
Again, great team, particularly Stuart Cattanach and Mathew Hutchinson.
Excellent customer service from the moment I walked through the door - as always
Everything done on time. Dick Lovetts found a quiet area for me to take an international conference call.
I wasnt taken to a desk to book my car in I was spoken to at the chair section. I was asked if I wanted to bother leaving my car as it would cost £106 + you may not find a fault. That was the main point of me being there for you to diagnose a fault
Really surprised that the request for the MoT wasnt understood and even if it was not understood why didnt the rep see that it was needed soon and suggest it!
There were no surprises and my questions were answered in a straightforward way.
Service was okFault from gearbox not cured
A reoccurrence of the same fault was disappointing
Friendly service which kept my up to date throughout
It was what I expected.
There was a poor communication with customer as to the status of the my car being service at Dick Lovett. Had to call them but no feedback given. Went there to personally follow up, wasting to much time just to know the status of my car.
helpful courtesy bus to mall
relaxing and I felt confident in the people taking care of me
I am always very well looked after at Dick Lovett - its a lovely dealership, they go out of their way to help you - offering to drop you to the city if youre there for a while, or complimentary use of the local gym, or a desk. Perfect.
Delivery of my loan car was somewhat delayed (more than an hour), but other than that it was a pain free experience
Salesman was great when i was buying the car but when i received a call a week after buying the car and me telling him there was a couple of little issues with the car that i would like sorted i struggled to get hold of him again. Service ad blunt to
You had the car all day and yet it was not properly cleaned, the fuel gauge also dropped 60 miles from dropping off to picking up, although we were told this was normal this has happened before. The car also wasnt ready at the end of the day!
Took 4 days to look in the knowledge base for a know issue
There were no problems with the service.
completed all service items required on time and with great care
Good service but unfortunately you where unable to fix the problem and I have to bring it in a second time.
We do seem to sit around a lot waiting to be seen. I was expecting the car to be cleaned, but it was just sprayed with water. Leaving watermarks all over. Tbh it was cleaner when i brought it in. The transport to the local shops was excellent service
I had my winter wheels and tyres changed with my summer set. I thought the price was expensive compared to the last BMW garage I was using in Sussex
Very good service and could do enough to meet my needs, very pleased and happy.
The service was completed the car was taken to be washed, I waited nearly an hour, I asked when I could have my car, I was told that there was a hold up at the valet area, would have prefered to have been given the option to take it unwashed
I was advised after the service that wiper bldes needed replacing. It would have been helpful to have been asked before the service whether I wanted worn items identified during the service to be replaced (up to a specified monetary limit)
free service,all done as required when requested.
I was disappointed to receive no feedback when I collected the car and no invoice to show what work had been completed (eg pollen filter changed). I thought maybe it would subsequently be emailed to me but nothing has been received to date.
The layout of the reception and the customer facing focused - engaging layout and staff
Good service by Jordan, let down by the mistakes made in the body shop
Couldnt ask for more
Service done in a timely manner while we waited.
See above . Catalog of issues and repeated mistakes . I complained and thankfully due to the poor service I had it was agreed that the second issue would be covered .
I have never recieved bad service. Cant fault it.
So friendly and keep you updated on what's going on
It was as good as I normally receive
Well see above. The steering wheel was covered in oil. Two years ago when I got the Car Tracy Stevens the saleswoman was wonderful and could not do enough for you. The Service department were a disgrace. Before cars have always been cleaned.
Efficient service completed on time and agreed cost
The whole time my car was at the shop I wasnt carried along with the progress on my car I had to always phone in and when the car was ready they asked to pick it up and didnt tell me what the problem was with the car Until I asked and on the day of
Very friendly staff from entry into the dealship, right the way through the service experience.Only negatives were that I wasnt notified when car was ready for collection (had to chase) & slow on collection despite quiet showroom (30 min+ wait)
They provide a good professional overview of the entire car in a way that you can understand
Booked a loan car and dealership would not release car unless I provided my NI number. There was no prior warning. There are also data security issues. D L now have my address, credit card, NI no, phone number. Too much info. Not pleased.
Because the Compuer upgrade failed and is still not undertaken. A waste of a day already
All staff are polite and helpful
Booked my car in for a morning appointment but car wasnt ready until gone 5pm
Very knowledgable staff
The vehicle service aspect was entirely satisfactory. However quoting me £2000.00 to repair the tailgate strut was ridiculous and means that I am forced for the first time in the 28 years that I have been a loyal customer, to look elsewhere.
I was kept waiting for quite some time for a lift. Service itself was good.
Amazing staff. Bent over backwards when the situation took a different unanticipated turn. All was resolved efficient and successfully.
You can't fault the service at Dick Lovett BMW Bristol
It all worked very smoothly
Mandatory updates on new model X3 completed and additional work on steering column solved a problem that had affected vehicle since it was purchased. Had to leave car additional day for work to be completed as part was not in stock.
Friendly and knowledgeable service staff and excellent premises to wait for car. I dropped a star as the video sent to me seemed to be a mechanism to generate sales for body shop etc when nothing needs doing to my car as it is in good condition.
High quality service
My earlier response tells it all
Slight confusion over recall but otherwise excellent service
Exceeded my expectations
I was a bit disappointed that the courtesy car had been used as I had arrive late. The advisor put my car on the express service path. I was taken to the Mall at Cribbs. The service was completed on time. The advisor was helpful and handled this well
The staff were very helpful.
Efficient service, wished to meet my needs and configured the deal appropriately.
Alex made the whole experience smooth and painless !! She was very easy to deal with .
Faultless and great customer care. I felt confident and well informed at Divk Lovett, Bristol
Very good service and correspondence during the purchasing of the vehicle however the car was delayed for months, granted this was unforeseen but did cause us great inconvenience. The other factor for not a higher score was some of the emails were ex
Excellent sales service plus car exceeds our expectations. Excellent support provided when car has had to be returned to have a faulty sensor replaced.