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ABOUT Dick Lovett Bristol

Find out more about what we do and meet our team.

Meet the Team

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Daniel Hicks

Head of Business

Keith East

General Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Considering the difficulties imposed by Covid etc., it was very effective and efficient.

Service

Everything ran smoothly even in lockdown. No waiting about and always in touch with me.

Service

Very good customer service

Service

Completed MOT at short notice and in the timescales given

Service

We were always kept informed on what was happening with our vehicle.

Service

Professional & Courteous.....

Service

Great service, everything run smoothly.

Service

Service was great no issues.

Service

Good communication and helpful staff.

Service

Good customer service.

Service

Dick Lovett staff are always very professional and efficient. I was well looked after by Steve on my last visit.

Service

Very good service from booking with Liana to assistance at the service desk from Stuart who was v helpful being looked after by Lauren whilst waiting for car

Service

Stuart kept me informed all through the process

Service

Stuart was attentive, I was informed of progress and the car service was completed in the promised time.

Service

Excellent level of service

Service

Good service and pleasant to deal with

Service

Stuart Cattanach was excellent. I've dealt with him before, and I think he provides genuinely great customer service.

Service

Nothing to complain about so completely satisfied

Service

The process of from booking the service through to taking the car in, talking about the work that needed doing, to collection and payment was very smooth. My only disappointment, was that I couldn't have a courtesy vehicle

Service

Service representative was very good and kept us informed.

Service

Everything that needed doing was completed.

Service

Great communication. Great expertise. Great customer service.

Service

Friendly, professional individual attention in comfortable environment.

Service

Kept us informed, sent reminders and were quick to any questions we had.

Service

I regularly sing the Company's praises!

Service

All arrangements and customer service good

Service

Stuart was excellent as a service advisor

Service

As above

Service

Courteous and helpful service.

Service

Excellent service and super people

Service

Attentive

Service

I get the communications alwys on time, the team is very helpful when I have a request, very well prepared to handle the COVID challenges.

Service

Good job. Kept me well informed. Shame the car washing team were on furlough though. Is that really necessary?

Service

Very happy with the service provided

Service

Virtual waiting lobby was a useful tool. Communications via email and phone were great to give detail of my services and costs. Car collection service at no extra cost was very helpful.

Service

Get the job done

Service

Amazing service experience, any problems with my new car were looked at and sorted instantly.

Service

Helpful. Friendly team. Great courtesy car for the day. Was kept up to date at every stage throughout the day with calls and texts.

Service

Very knowledgeable

Service

Very positive experience from start to finish. Prompted to take service via email. Booked in online. Received follow up service call to arrange booking. Pre-booking reminders received. Good communication throughout the day of the service. All good.

Service

within current constraints and lack of cleaning/valeting but great service

Service

Very satisfied, Tom was informative in the CitNOW

Service

Efficient friendly service

Service

Fitted me in very quickly and the service was faultless

Service

You picked up and returned my car fully fixed

Service

great communication and dealt with problem swiftly

Service

Very straight forward with regards to quotes on parts and fitting was hassle free and very smooth.

Service

I was notified by phone about a safety recall and the booking was made for the following week. Dropped my car off at the allocated time, it took less than five mins and the car was ready for collection before time.

Service

As I am now 80, the car needed MOT, end of warranty check and brake fluid I asked if the car could be collected/returned to my home. This was done and all works carried out satisfactorily. Excellent (as always).

Service

As above

Service

Excellent communication when a problem with the car developed during the service. Stuart Cattanach Was excellent. Thank you.

Service

Very satisfied with the service

Service

I encountered many issues following an oil change and the wrong glue being used on it a time of manufacture this resulted in numerous visits to resolve however having my service bill reduced more than made up for all this

Service

Always do a good job and look after their customers well.

Service

Always great service, & communication

Service

Excellent attention to detail and no hard sell

Service

They did what I expected to the high standard I required

Service

Quick to perform the MOT

Service

Lovey people

Service

Timing service information all excellent

Service

The COVID measures that the Service Team have operating at the moment, gave me great peace of mind. I was made to feel very welcome from the moment I walked through the door. Scott who looked after me communicated very well & kept me fully informed.

Service

Car was collected from home and I was kept fully updated by garage. Video was really impressive.

Service

The service manager I dealt with provided excellent customer service. He was able to provide regular updates and communication. Upon arrival of collecting my car, I felt I was that I was in a safe covid free area and was not at risk.

Service

Fay and Stuart were extremely helpful friendly and ensured that I was kept up to date from dropping my car off to collection. Covid measures in place meant that I felt my safety and wellbeing and that of others and staff were being taken seriously

Service

Great processes and really good service

Service

Again, great service and terrific staff who are very friendly and attentive

Service

Well priced, good customer experience.

Service

Efficient, friendly service

Service

I had a few additional requests, even one at the last minute when collecting my car from its service and nothing was too much trouble.

Service

I was kept well informed

Service

The service adviser was v helpful and kept me updated.

Service

Very well organised, drop off and pick up were very slick

Service

good communication & efficient staff.

Service

the video report is particularly helpful.

Service

As expected

Service

I am completely satisfied with the service i received. Jacob looked after me and my car exactly how I would of wished. He kept me updated throughout the day, was professional (as always), and informative when explaining added worked needed for my car

Service

Staff were extremely helpful and considering the difficult current events made everything simple and easy.

Service

Did what was expected as always

Service

Sorted problem. On time and at price agreed.

Service

COVID secure, efficient and very pleasant.

Service

Because there's nothing to complain about. Service was very good and couldn't be improved.

Service

Our safety (COVID) was assured at all times. Technical service v well handled. Video report from technician was comprehensive and lucid. V helpful.

Service

Friendly staff, explained what was happening, excellent service video and report

Service

Very simple brake fluid service, no issues to report, charge was less than originally quoted.

Service

Happy with service

Service

The service is always good, everything is as expected and treated well by staff. The running in service was completed as expected and in excellent time.

Service

Dealing with Jacob was great he explained everything to me

Service

Easy to book, comfortable waiting area and no hidden costs.

Service

Good Communication

Service

Great customer service

Service

Prompt, efficient, and pleasant interaction with staff over the phone and in person.

Service

Work was completed very efficiently.

Service

The whole procedure ,service, advice, friendly staff, could not fault. Showroom very good. Just upset couldn't have my usual coffee and cake!!!!! due to current problems. Excellent, will recomend

Service

Never any problems when I have used Dick Lovett Bristol

Service

They're the best. I've never had a problem visiting Dick Lovett (Bristol)

Service

Very good service

Service

Kept informed, reasonable priced

Service

Booking was easy, staff were friendly, plenty of service dates available and only took a few hours

Service

Minor issue experienced, service advisor has been very helpful and resolved my issues very quickly

Service

Steve Cullen was excellent- gave thorough, professional service and provided additional information in a timely manner. Very good problem solving from Steve, too, in sorting out a couple of glitches.

Service

Very good service and care

Service

Friendly and efficient service, as ever

Service

again efficiency, and offering some flexibility on some service pricing made it more affordable for me

Service

Couldn't ask for more!

Service

Everything went smoothly. Nice video. Work completed more quickly than anticipated.

Service

Good service

Service

All the work that I requested was done in a quick and efficient manner. A loan vehicle was provided and the work was completed quicker than expected.

Service

The job was well done as were communications

Service

Stuart was great, very helpful after the last health check. Stuart made sure that he text me up updates regarding my car.

Service

Stuart always looks after my car efficiently

Service

Everybody was helpful

Service

Good service as always via Jacob with updates and responded calls/emails whenever required

Service

Good overall

Service

Extremely efficient service and respect for their customers

Service

Even in covid times the experience is always an extremely positive one.

Service

Everything was carried out courteously to my entire satisfaction

Service

They fitted my recalled car in when I didn't have an appointment and I didn't have to wait around inside like I used to.

Service

Easy, quick and simple. Just how it should be

Service

I always that I feel that I can trust Stuart Cattanach to look after my can and my best interests.

Service

The service / MOT was a quick and painless transaction which is what you need when The service advisor Faye was professional, polite and friendly on the phone. Communication was very good via text and phone when car was ready, car was ready on time.

Service

It's obvious how busy the dealership is, and I really do appreciate how hard they work for the customer! I won't go anywhere else!

Service

kept up to date on progress throughout

Service

Efficient and friendly

Service

happy with the customer service.

Service

Sales staff excellent, particularly given exceptional circumstances.

Sales

Great customer service. Safe delivery. Quick process. Friendly and competent staff.

Sales

Knowledge, Curtesy, helpfulness and integrity are very important to me and I have always received that from BMW staff.

Sales

I feel BMW know me well and understand what I like. Kevin Li is always so helpful and friendly.

Sales

The Dick Lovett team were efficient and extremely helpful.

Sales

Smooth process and very straightforward. Nothing to fault

Sales

The salesman chris.harriott couldn't do enough for us outstanding salesmanship very professional even the aftershaves was outstanding phoning to make sure that we are happy with the purchase always happy to help

Sales

Tracey stephens was absolutely amazing made sure I knew everything I needed to know kept me up to date from start to finesh about my new car

Sales

Very satisfied. Car prepped to a good standard. Good friendly sales staff.

Sales

As above, plus doing all paperwork before hand via internet was straight forward and sped up process on delivery day. Also has a good demo of all car features before driving away.

Sales

Great service and experience

Sales

The sales executive gave me his full attention

Sales

Tracey was friendly and professional in equal measures and kept us informed throughout the time the car was on order.

Sales

Love the car, communication was excellent, treated like a valued and loyal customer. Car was presented very well and everything that could be explained was. Helpful videos also sent to me

Sales

Great customer service, friendly staff.

Sales

Friendly and helpful. An enjoyable experience overall

Sales

Great customer service, well looked after. Got my dream car and a top deal. Thanks Tom.

Sales

Perfect service best out there

Sales

Excellent despite covid

Sales

Kept up to date on vehicle status.

Sales

Everything was done for me, as customer this makes a big decision seam so much easier. Nice welcoming people on the reception as well as the sales rep. Paperwork was done professionally and follow up calls to see if everything was OK.

Sales

James C was absolutely fantastic. Could not have had a better experience. I will definitely look for him when renewing my contract or when I recommend BMW to my friends.

Sales

From the initial enquiry through to the personal delivery of the car to my home, the service and communication has been first rate. Given the current Covid Situation, everything possible was done to make the process safe and as easy as possible.

Sales

Tracey gave us excellent service, attention to detail and informative hand over.

Sales

Attentive service from Gillian swung the deal.

Sales

Sam Lenthall is an excellent sales manager. I wouldn't ask for anyone else in future. Although I'm sure the rest of the team are just as capable.

Sales

Considering the Covid restrictions, the whole process was efficient nd hassler free

Sales

Gillian who dealt with me from start to finish and kept me up to date on everything right to the hand over