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A pleasure and no niggles at all.
High quality of staff, courteous and efficient, work promptly completed.
Good value and good quality work
Recall was completed and premium car wash was fantastic but just make sure to check the premium wash next time so the customer doesn't need to come back another day.
Ordered the car we wanted for the price we aimed for
Booking this MoT and the recent Health Check/Service was simple and straightforward; the professionalism of staff members provides confidence that my car will be well looked after throughout.
Everything went as planned
I was kept updated on all aspects of work being carried out, and was very pleased with the work when completed.
Covid procedures in place but informed all the way which made it less stressful on arrival. Vehicle was ready on time and a full explanation give on what was carried out.
Scott Adam's who I dealt with there is fantastic , an asset to BMW, nothing is too much trouble and service is second to none ! A++++
Everything was conducted swiftly and professionally - and with a friendly manner.
Stuart's customer service and support was really appreciated
The whole team from the receptionist and Karen to the service advisor a pleasure to deal with.
great service, good price, very happy
Identified problem I didn't know I had and rectified it.
I was given an appointment on the first day convenient to me. An additional service requirement was flagged up the service adviser, Fay, dealt with on the same day, and I was kept informed of progress. The car was washed and ready for collection
Fixed my car to keep my kid safe
Happy with the service. No car clean this time, but that may be COVID related or because the service was on a Saturday
Fay - my service advisor - was candid, friendly and professional. She kept me informed before, during and after my appointment and was flexible about the return of the loan car.
Excellent and efficient service
At the Dick Lovett garage we have been completely satisfied with the customer service.
Work completed on time they were informative throughout the process
The quality of the work carried out is always first class.
Excellent customer service
Always keep you informed what's going on
The service advisor who I dealt with at BMW Bristol was first class a real 10/10 score for him and your team.
Car serviced and washed no hassle
Everything went as planned.
Couldn't ask for any more. Fay on the service desk was helpful and accommodating. The healthcheck and service provided by Josh was perfect and very informative. Both assets to your company.
Car picked up & dropped back as promised
Well explained and prompt response
Excellent understanding of needs and delivery of solutions
The job was done to a good standard, at a good price and good service throughout.
The rep who sold me the car (james Christensen) live relatively local to me, and contacts me regularly. When I mentioned the car required servicing, he arranged to collect the car on his way to work, and return it at the end of the day. Excellent
Quick, efficient and polite
Polite staff, good coffee whilst waiting, free wash
Issues resolved with ease.
The service was carried out well
Again friendly staff, knowing that the Work carried out was done by professional engineers.
Flawless & Professional service, looking after a fellow employee and a courtesy car given at short notice for me to use.
I had no complaints
Good, professional service by a team that knows what they are doing!
An easy and pleasant process
Extremely satisfied. I was kept informed at all times on the progress of the vehicle and also impressed with the report sent through to my mobile.
Very professional and pleasant
Service was ok taking just a little longer than planned
Fay helped, very professional and listens, followed up ??
Scheduled service and maintenance issues carried out to high standard. Straightforward appointment, first class communication over complex issues. Service adviser listened, carried out all instructions and requests. Covid security excellent .
I was kept informed about what is happening with my car through out the repair.
All was good.
Nothing was too much bother, kept me informed every step of the way
Great service as always
Throughout the booking and service process they were very helpful and Fay kept me in touch by phone with what was going on. The staff manning the reception desk are always friendly and helpful.
I gave 5 stars as that is the service I recieved was very impressed by the customer service.
Everything was done in a professional manner
Straightforward, accessible booking. Professional, approachable staff. High quality process and service. Kept well informed re timing/cost. Made very welcome and was looked after whilst waiting for service to be completed. Usual quality from Lovett's
Bloke seemed a nice chap
Communicative, thorough. Enjoyed the video pre-my confirmation of what would be serviced. Excellent communication through the day.
Professional as always.
Polite and capable handling of problem
I was notified prior to the service of the cost of works needed to be carried out
Answered all my questions
My car passed its MOT. I'm delighted
I was impressed with the flow of information and the high level of communication. The video summary of the car was very welcomed although the technician did speak very quickly and at times was difficult to understand.
Great service, easy process set up especially with the covid protocols in place. Car had an issue during the service resulting in the car being in for a few days but Steve sorted me a courtesy car for the duration
Very good service! Friendly staff. Fixed what was needed
Was kept well informed
Good customer service, all went to time and as planned. My service advisor kept me suitably informed with service progress etc.
Staff I dealt with were helpful and friendly enough.
service was very prompt, easy to understand. Have never had a service from BMW before, didn't feel intimated or overwhelmed at all. COVID measurements were also brilliant.
Everything went as planned and smoothly
Service advisor steve was more than helpful and the Mechanic who done the car
No trouble with warranty work on my X2, new reversing camera and software upgrade . Although was not too happy about resetting all my car settings , and nav and phone inputs all because of the data protection act which is a pain.
Excellent service, especially from Jacob Allen who was very helpful.
In these Covid times Dick Lovett has gone out of their way to make the experience a safe one. All work was completed in a timely and efficient manner.
The gentleman who dealt with me was extremely good and attentive. Appreciated.
They did everything I wanted them to do.
Good communication and efficient vehicle checks, quick service which suited my schedule.
Everything I expected
Work completed within timeframe given - i was offered a coffee which i wasnt expecting.
The work undertaken resolved the problem we had with the car. The work to be undertaken was explained to us.
Excellent and regular updates on progress of car. Very polite and helpful staff.
The person in charge was courteous, friendly, gave immediate feedback and was very promot
Although every thought was given to the cars problem and it drives very well. The noise was not eradicated. but I have been given the opportunity to return which I appreciate.
I was given regular updates throughout my car's service and MOT. I was sent a helpful video showing work being carried out and I was very happy to have a price match on fitting a new tyre.
Everything was done in the allotted time that was given to me, and the customer service was top notch.
Scott managed the booking and process to perfection - to the extent he called me and booked me in! I would add that your Technicians video was excellent, really clear, confidently delivered and all in one take! Much better than I could do! Well done
Parts team extremely helpful and kept me in the loop. Would have scored higher but the part purchased didn't fit the car - problem has been escalated to Germany.
Stuart Cattanach has been so helpful, excellent customer service.
First class. You picked up and delivered the car. Everything clear and as expected.
Nothing seems to be too much trouble for them to ensure I had a trouble free experience.
I had a few questions I wanted answering about my car . I have had 4 previous 320 EDs and I therefore understand the car. Harry Foxall-Giess answered my queries well.
Very quick service and great customer service.
Very professional and kept in touch at all times
Waited for car service to be completed. Paperwork seemed to hold up post service hand over ie l could see car parked but had to ask for completion.
I found the same car at a lower price at another dealer . After some conversations Dick Lovett matched the price.
Very friendly, gave their best in these difficult circumstances.
Very pleasant helpful staff kept me updated on all aspects.
I was completely satisfied with the service. Whilst additional work was necessary I was consulted beforehand and kept informed throughout.
Mainly it was a recall but I had the air conditioning serviced which was completed at the time.
Great reception. Covid protections well managed. Service centre staff were knowledgeable on the work required to fix my fault.
As above, the staff were friendly and helpful, questions were answered quickly and waiting time was less than expected.
Steve Found was excellent and refreshingly straightforward
Sales Executive Tracey Stephens provided a first class service in all respects.
Sam is friendly, approachable, always takes the time to explain the small details, listens to what you ask for and need from the car and provides an ongoing service - it doesn't stop as soon as you drive off the forecourt.
Hugely satisfied - I've elaborated in the next question, but in summary I made contact via web form, which was promptly followed up and then I was put in touch with a Alexander Mayne as Sales Executive to support me through my purchase. Very happy.
Very good customer services from Emily
Very pleased, covid procedures were adhered to so we felt safe, staff were friendly, welcoming, helpful and knowledgeable. We felt very looked after.
Very satisfied as Tracy from Dick Lovett Bristol explained everything about the car and also kept me informed about on delivery time very helpful
Great service, always very friendly.
Everything went absolutely smoothly. Despite the pandemic, electronic methods of purchase and communication went very smoothly. Queries answered quickly and clearly.
Tracey Stephens loves her job and is therefore fabulous at it. She is a real asset to you, as she is professional, knowledgeable, friendly. Nothing is too much and she is a joy to do business with. I really think she should have a pay rise.
As above friendly attentive informative staff
Friendly professional and great comms throughout the process
Kept informed all through the process so very pleased.
Very satisfied difficult dealing with handovers due to current covid restrictions but during the purchase both Andy and the manager Nick were very helpful making contact to check things out, changing documents.
Excel;lent salesman Chris Harriott who always looks after us and gets us the deal and spec we want
Salesman was pleasant, knowledgeable and efficient.
Tracey kept me informed every step of the process.
Well organised and speedy service
I went around Audi and Mercedes and the experience with bmw is second to none. It was top draw
As above, very smooth sales process in difficult times.
I was informed of each and every step and kept in touch with everything to do with my car
Very helpful advice and suggested vehicle options without any 'pushy' selling
Excellent communication, value for money, attention to detail. Timescales met and a fantastic sales experience due to the excellent sales approach of Tracey Stephens.
covid limitations prevented it being 5 star.
Your representative explained everything clearly before ordering And was very helpful on hand over considering it was outside due to lockdown
The sales room was closed so I couldn't test the vehicle before purchase. Steve sent me photos and a video which was helpful. I think the service was as pretty much good as it could have been.
Tracey Stevens and Lizzie Hart were extremely helpful and patient from my initial inquiry through to the purchase and delivery
Very courteous and professional service
No hassle car buying with experts advice and customer service
Under very difficult COVID restrictions they managed to get everything ready for a straight forward handover
The car was delivered to our house by Tracey who is lovely
As always, amazing customer service from start to collection.
Very satisfied as I was kept regularly informed when I could expect to receive my vehicle and cannot praise Tracie highly enough for answering all my questions and for all her help.