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ABOUT Dick Lovett Bristol

Find out more about what we do and meet our team.

Meet the Team

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Daniel Hicks

Head of Business

Iain Stephens

Retail Manager

Keith East

General Sales Manager

Joshua Day

Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

After paying what could be considered a significant amount of money for a service - my rear wiper is practically hanging off. If the mechanics did this then I'd expect it to be fixed - and if this was me then I'd expect it to be fixed ?!

Service

My most recent experience with Dick Lovett service staff was very satisfactory.

Service

It was completed within the agreed timeframe

Service

Good service overall but a couple of things that could be improved. Please see answer 3.

Service

Everything required was done in a timely fashion and the car was returned clean inside and out.

Service

I needed to have a return visit for new tyres to be fitted ; they were not in stock so had to be ordered. The appointment was booked for the following week and then the tyres were still not in stock...after waiting for 15 minutes to see a rep!!!

Service

I can't fault the service

Service

I'm satisfied with service, but the girl just handed me key for me to go and find grey bmw in a car park full of bmw'smostly grey! The vehicle is via Motability, I would have expected someone to bring it nearer to the door.

Service

Carried out in efficient friendly manner.Knowing my car was taken proper care of to exacting standards

Service

quoted £364.48 including the vat which is excellent value and I was very happy to proceed. I arrived & told that it was another £60 ish for safety check, I declined, check light left on, dissapointed for the first time ever, such a shame :(

Service

did what it said on the tin. very well

Service

As above . Tracey and Iain were exceptional

Service

Very pleased all round. All as expected.

Service

Great video and report

Service

The £150 for everything approach put me off

Service

Poor communication

Service

Speed it up for us when we needed them to do so

Service

The dealer had an accident in my car. The whole process of getting it fixed was stressful. Communication was poor, and I am still waiting on a few things from Dick Lovett.

Service

I was disappointed at being called at 3pm to say my car was ready and then had to wait until 4.45 to drive away. Why not wait until it is really ready before calling the customer.

Service

Very good service from Craig Halford.

Service

Pre- service email asking if I would like a free quote on alloy refurbishment and any scratches on the car. Requested and completed necessary request form. No quote received. Fed back online following Dick Lovett feedback request and still nothing

Service

Reported a knocking in the anti roll bar but they didn't make any effort to find or discuss with me and just left it.

Service

My user profile for the vehicle was completely reset during the service without warning. I emailed the service contact afterwards to request details but no response.

Service

The reception and service staff are always very efficient and friendly. My vehicle is maintained to my expectations.

Service

All expectations met.

Service

This probably should be 5 stars but I was caught-up with the road closures created by the Premier Inn fire, which caused me considerable inconvenience and additional expense. And while out with the control of the Dealership affected my experience.

Service

Work completed as indicated and car looked immaculate on pick up

Service

Never had a problem

Service

When I arrived the dealer had no record of my booking. Luckily they fitted me in ok. The software was upgraded on my car, however all of the drivers settings were lost, with no explanation.

Service

Scott the service manager was very helpful. I had a awful service at the garage I brought the car and Scott helped me out.

Service

Had over 3 weeks notice car was coming in and didn't order the part required for the repair till the afternoon the car was at the dealership so had to bring it back the next day which made me have to work free overtime at the office.

Service

The service was fine, but, as my friends with X1's agree, the installed SatNav is rotten. So I have added a cheap Garmin, which is much superior. And the cleaner, who otherwise did an excellent job, contrived to break the mounting of the Garmin ! Tea

Service

Repair took longer than was first expected. Not the service centre's fault but still an annoyance.

Service

Explained what and why they were doing what was needed to do

Service

Fast, attentive service and kept me fully informed throughout the process.

Service

No stress. Good service staff, explained everything clearly.

Service

This experience wasn't perfect, as it usually is.

Service

See above.

Service

Poor Service Poor Communication between staff Lack of notes on system

Service

Poor customer service Dirty cars given for curtesy car

Service

Car wasn't ready when promised and I wasn't made aware of the potential delay. Reduced to 2 starts because the survey challenged my choice

Service

Although the fault has been fixed, communication and unclear costs has give the experience of a back street garage not what I would expect of a main dealer, BMW and the price

Service

Car was not prepared properly for delivery

Service

My car was left unclean, normally when I get it serviced it is given a valet service too which was not done

Service

A problem has occurred with my 218d that was not present when the car went in for its first service, but it came out with it

Service

Always looked after and treated well

Service

Excellent service completed in the time stated. My only complaint is that I had to wait 3 weeks for an appointment.

Service

The service was good however after an email at 10am ish I was not Informed that my vehicle was ready at all. Until I made contact and was told at 5.15pm that I could come and collect it.

Service

I phoned to book in for a service and they managed to fit me in the following day due to a cancellation. The car was ready at the time quoted by the service adviser and I was able to work while I waited for the service to be completed.

Service

They did what I needed when they said they would

Service

All good but for delay

Service

Very satisfied and helpful

Service

Kept informed of progress. Wait was a bit longer than I expected but overall very satisfied.

Service

I am happy with the service in general, my car is a lease car so I am not exposed to costs directly as they are both part of the contract. Steve the assistant was helpful.

Service

Still awaiting call back regarding warrant queries raised

Service

Excellent service.

Service

I had asked that the clutch pedal needs looking at but nothing was reported back to me that this had been done

Service

Despite a busy service schedule, my service was carried out faultlessly.

Service

I booked a puncture repair whilst you wait. It was over an hour before I was told the tyre could not be repaire and that it would require 2 new tyres to balance the x drive. Cost £550! I waited over another hour for the work to be completed,

Service

As above, service agent didn't correctly distribute charges to warranty claim.

Service

Good service with helpful and knowledgeable staff.

Service

I had advised LED high beam failure at time of booking 1 month before. parts were not available and car had to be kept for additional day

Service

We were told when booking that it would take two hours. When dropping off the car we agreed three hours and it took five hours ... and I was waiting!

Service

Not given completely satisfied as my car is saying 3,100 to next service since the current service. I phoned Dick Lovett and they just said it probably hasn't been reset properly and to call back in. 80 mile round trip !!

Service

always excellent - despite my messing up the time

Service

Customer service person, helpful and no issues. Good facility to carry on working and excellent service provided by person providing tea (decaffeinated) made personally. See responses in Q1, Also 90 minutes service took over 3 hours.

Service

The Service Adviser was just 1st class.

Service

Very happy with the service I received. Very helpful staff, very friendly and I was kept informed throughout the process

Service

Very professional, customer care is excellent.

Service

Good staff and facilities

Service

Stuart took the time to understand the issues with my vehicle & ensured everything was resolved in timely and satisfactory manner.

Service

I wasn't aware of everything that my car was booked in for or that some aspects were not covered by my service package. The lady who served me thoroughly investigated to make sure it wasn't a BMW error and I was then given a full refund!

Service

They are very good, feel very looked after

Service

All went to plan. Great communication throughout

Service

Very professional service.

Service

I was well informed regarding my car and its needs

Service

The team bent over backward to book my car in at short notice organising the mini team to complete it, I had the usual excellent service

Service

Service appointment booked fairly easily, service reception and service staff courteous. Premises and facilities very pleasant. Service work completed in a reasonable time frame.

Service

Always a pleasure dealing with Scott, another great experience!

Service

Quick response and time taken to explain issue and action taken to resolve

Service

Complementary car clean wasn't very good. Car could have been a lot cleaner.

Service

The service provided by Alex on the service desk was good, however BMW customer loyalty is questionable as detailed above. All I want is my alloys replaced.

Service

After initial booking issue everyone went out of there way to accommodate and provide a solution

Service

Good service and even when something went wrong the service manager was very efficient putting it right...

Service

I wasa ery satisfied. The reason I did not give completely satisfied was because they were very busy thst day and I had to wait longer than usual.

Service

professional and no hassle Steven Adolpho was very helpful and polite.

Service

Excellent service, listened to what we wanted or needed to add to the car, the chance to drive a bigger car but decided against it as was happy with the size of a smaller version, time taken for every aspect of the car.

Service

normal

Service

While you wait appointment over ran an hour.

Service

The service was good except for one outstanding problem with the key fob,which is still a problem in that the car system will not always recognise that the key fob is in the car cab and will ask for it to be presented.

Service

Lead time too long when I booked service on line. Then had a call couple of weeks before to say service cancelled as my mileage not high enough. This was not correct so had to make more calls to confirm

Service

Car booked to get the aircon fixed, arranging a half day for this work. I was called to pick the car up as it was ready. it wasn't fixed and I returned to the garage. it was partially fixed at the end of the day but had to be rebooked to completed.

Service

courteous people on the phone to book. No problem adding more work to my booking later. Mini centre assistant seemed very professional. I was dealt with very well and Gemma went above the call of duty to go and find my car, which had been misparked

Service

Always good service Courtesy car provided

Service

I orgianlly booked by car in for a service in May, and was assured that I could get a lift to work only 10 mins away, checked a week if this was OK then informed at would have to find by own way back.So servcie was delayed, so not very clear.

Service

drivers side carpet was dirtier than i left it, also a used water bottle was found in front passenger footwell.

Service

The Service Agent that looked after me was great, he couldn't do enough for me. Couldn't fault it.

Service

Craig - Service - excellent

Service

no issues

Service

On time and kept informed

Service

All went fine

Service

Everything was explained well.

Service

No problems all ways friendly

Service

The vehicle is still under a service pack, when I collected the vehicle, the service advisor informed me that the air conditioning still needed servicing and would need to be booked it. This could have been done at the time. You had the car all day!

Service

Even though my car has a service plan I did not receive any paperwork once my car was finished. No evhc by email and no printed copy of health check.

Service

Everyone very helpful

Service

After finally getting into service, while the defective sensor was mended at my expense for a vehicle still under warranty. Also the other fault reported, the top rear defroster strips, wasn't addressed at all.

Service

Given false information resulting in missing warranty deadline, therefore fault with key not fixed. Told service would be completed by 11:30, in fact didn't complete until 2:30. Quoted wrong amount over phone.

Service

see above. All problems that the car went in with, were sorted.

Service

Am ok with the service although it took quite a long time to get the car delivered.

Service

Service CRM staff don't make it easy

Service

Always looked after by Steve the Sales Advisor. Brilliant!

Service

Waiting time is too long. Your employees are wandering around while their clients are waiting. When I received the notification that my car was ready, I had to go to the reception and request someone to get my payment and give my car keys.

Service

I have not received any paperwork on what has been done to my car. The visual inspection video was never received and a paper health check report was apparently posted over two weeks ago. Chased but no reply to email.

Service

BIG thank you to Craig Halford, for all his help! Had a software problem, was sorted out eventually. He kept me up to date with emails and mobile texts, as to what was happening with my car.

Service

Local staff were very helpful.

Service

As a car enthusiast, this is the first time I've had a sales executive who knows more about what I'm buying and is equally passionate about cars, which is a welcome experience.

Service

You delivered on what you promised.

Service

Stuart cattanach went over and above to sort the issue that I had,he is a true credit to dick Lovett bristol and has made me have trust back in Bmw and I will be back in the future for services and repairs

Service

car ready on time, invoice precise and all work carried out explained clearly

Service

happy with the work done during this visit.

Service

Late MOT, excuses for why the car wouldn't be having the complimentary wash (it was in the end, but poorly completed). The initial car check and video was undertaken before 9am and was fine and informative, but things went downhill from then.

Service

Some communications issues previously but happy with Jason this time.

Service

Service was completed on time, and car was returned to me following a superb wash and vacuum.

Service

It didn't take as long as expected, the facilities were good, staff friendly, although it helped that I knew a salesman!

Service

The service was thorough and comprehensive.

Service

Great personal assistance from service staff. No pressure at all Even took me out to my car when finished instead of just throwing me the keys.

Service

I thought the seat casing had been knocked out of line, so pushed it back in . When I mentioned to my husband he said it was broken. As It took me 5 days to report Alex said it was my word vs BMW. He said he would refer to his manager. Still waiting!

Service

Everything went as expected

Service

My Service Engineer, Craig, was good. Carried out the work efficiently and explained clearly what was done. I was totally satisfied with his work . . . BUT see answer to Ques 3 re the whole experience of how Dick Lovett handled the whole situation.

Service

All exceptional

Service

Outstanding issues

Service

Attentive, polite, helpful

Service

Always a good service at Dick Lovett Bristol.

Service

Everything was explained and kept within the time scale which was estimated.

Service

Everything went spot on and according to plan with the MINI centre. A much more professional and friendly experience than the usual BMW department. No hanging around waiting, staff knew exactly what was going on and who they were dealing with.

Service

My recent service experience was excellent, so much better than the sales side. The service team were very helpful and punctual, with collecting the car for its service as due to a recent operation I was unable to drive

Service

Everything needed doing was done to my total satisfaction....

Service

I have to leave the car again on wednesday through no fault of my own and rely on friends drop and collect me. I understand that you won't know the full problem until its looked but its a coincidence that this happened on the very same day of service

Service

Throughout my dealings with BMW, Chris Sparrow the salesperson took ownership of my purchase and made sure that I was kept informed at all times and that my car was delivered on time

Sales

Sales staff not too busy.

Sales

It all went very well. BUT finding the car only having less than 60 miles of fuel as I drove off was a bit disappointing especially as I had just put fuel into our trade-in to ensure it was well over 1/4 full. Come on, guys, how much does that cost?!

Sales

Overall service was excellent as was the Sales Executive Ashley Morris. Delayed delivery of the car was not his fault.

Sales

Tracey who I dealt with was really helpful. I was made aware I might not have a chance to buy an M140i if I didn't at the time (Due to end of manufacturing). She helped me get the car I wanted and kept me up to date with manufacturing and delivery.

Sales

Everything handled very well

Sales

Nick and Stavros could not have done more for us. They liaised with 'Autochair' who installed the hoist so that we can manage my wheelchair. Mike, the BMW Genius, helped us to familiarise ourselves with vehicle and also to how to use the hoist.

Sales

From the moment you walk into the showroom and leave, you are treated like a valued customer 5* plus

Sales

Again the customer service I received.

Sales

I had a number of initial issues which were resolved swiftly and professionally . Both sales and financial manager were involved both were excellent. As a customer I felt listened to and supported in my decision making

Sales

Again the salesman was extremely helpful and nothing was to much trouble

Sales

In less than a week I had a brand new car that I paid a low deposit with only a small increase in my monthly payments and it was high spec model that I was after.

Sales

Overall experience was excellent I would like to give a special mention to Emily Reed. We found Emily to be very professional and a true asset to Dick Lovett Bristol .

Sales

Tracey (Stephens) had complete awareness of our requirements which were exceeded within our budget. Excellent job, thank you Tracey.

Sales

Sam was very good to deal with

Sales

smooth transfer exchanging old car for new

Sales

I received a very high standard of service from Nick at the Bristol dealership

Sales

Mismatched roof rails