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Considering the difficulties imposed by Covid etc., it was very effective and efficient.
Everything ran smoothly even in lockdown. No waiting about and always in touch with me.
Very good customer service
Completed MOT at short notice and in the timescales given
We were always kept informed on what was happening with our vehicle.
Professional & Courteous.....
Great service, everything run smoothly.
Service was great no issues.
Good communication and helpful staff.
Good customer service.
Dick Lovett staff are always very professional and efficient. I was well looked after by Steve on my last visit.
Very good service from booking with Liana to assistance at the service desk from Stuart who was v helpful being looked after by Lauren whilst waiting for car
Stuart kept me informed all through the process
Stuart was attentive, I was informed of progress and the car service was completed in the promised time.
Excellent level of service
Good service and pleasant to deal with
Stuart Cattanach was excellent. I've dealt with him before, and I think he provides genuinely great customer service.
Nothing to complain about so completely satisfied
The process of from booking the service through to taking the car in, talking about the work that needed doing, to collection and payment was very smooth. My only disappointment, was that I couldn't have a courtesy vehicle
Service representative was very good and kept us informed.
Everything that needed doing was completed.
Great communication. Great expertise. Great customer service.
Friendly, professional individual attention in comfortable environment.
Kept us informed, sent reminders and were quick to any questions we had.
I regularly sing the Company's praises!
All arrangements and customer service good
Stuart was excellent as a service advisor
Courteous and helpful service.
Excellent service and super people
I get the communications alwys on time, the team is very helpful when I have a request, very well prepared to handle the COVID challenges.
Good job. Kept me well informed. Shame the car washing team were on furlough though. Is that really necessary?
Very happy with the service provided
Virtual waiting lobby was a useful tool. Communications via email and phone were great to give detail of my services and costs. Car collection service at no extra cost was very helpful.
Get the job done
Amazing service experience, any problems with my new car were looked at and sorted instantly.
Helpful. Friendly team. Great courtesy car for the day. Was kept up to date at every stage throughout the day with calls and texts.
Very positive experience from start to finish. Prompted to take service via email. Booked in online. Received follow up service call to arrange booking. Pre-booking reminders received. Good communication throughout the day of the service. All good.
within current constraints and lack of cleaning/valeting but great service
Very satisfied, Tom was informative in the CitNOW
Efficient friendly service
Fitted me in very quickly and the service was faultless
You picked up and returned my car fully fixed
great communication and dealt with problem swiftly
Very straight forward with regards to quotes on parts and fitting was hassle free and very smooth.
I was notified by phone about a safety recall and the booking was made for the following week. Dropped my car off at the allocated time, it took less than five mins and the car was ready for collection before time.
As I am now 80, the car needed MOT, end of warranty check and brake fluid I asked if the car could be collected/returned to my home. This was done and all works carried out satisfactorily. Excellent (as always).
Excellent communication when a problem with the car developed during the service. Stuart Cattanach Was excellent. Thank you.
Very satisfied with the service
I encountered many issues following an oil change and the wrong glue being used on it a time of manufacture this resulted in numerous visits to resolve however having my service bill reduced more than made up for all this
Always do a good job and look after their customers well.
Always great service, & communication
Excellent attention to detail and no hard sell
They did what I expected to the high standard I required
Quick to perform the MOT
Timing service information all excellent
The COVID measures that the Service Team have operating at the moment, gave me great peace of mind. I was made to feel very welcome from the moment I walked through the door. Scott who looked after me communicated very well & kept me fully informed.
Car was collected from home and I was kept fully updated by garage. Video was really impressive.
The service manager I dealt with provided excellent customer service. He was able to provide regular updates and communication. Upon arrival of collecting my car, I felt I was that I was in a safe covid free area and was not at risk.
Fay and Stuart were extremely helpful friendly and ensured that I was kept up to date from dropping my car off to collection. Covid measures in place meant that I felt my safety and wellbeing and that of others and staff were being taken seriously
Great processes and really good service
Again, great service and terrific staff who are very friendly and attentive
Well priced, good customer experience.
Efficient, friendly service
I had a few additional requests, even one at the last minute when collecting my car from its service and nothing was too much trouble.
I was kept well informed
The service adviser was v helpful and kept me updated.
Very well organised, drop off and pick up were very slick
good communication & efficient staff.
the video report is particularly helpful.
I am completely satisfied with the service i received. Jacob looked after me and my car exactly how I would of wished. He kept me updated throughout the day, was professional (as always), and informative when explaining added worked needed for my car
Staff were extremely helpful and considering the difficult current events made everything simple and easy.
Did what was expected as always
Sorted problem. On time and at price agreed.
COVID secure, efficient and very pleasant.
Because there's nothing to complain about. Service was very good and couldn't be improved.
Our safety (COVID) was assured at all times. Technical service v well handled. Video report from technician was comprehensive and lucid. V helpful.
Friendly staff, explained what was happening, excellent service video and report
Very simple brake fluid service, no issues to report, charge was less than originally quoted.
Happy with service
The service is always good, everything is as expected and treated well by staff. The running in service was completed as expected and in excellent time.
Dealing with Jacob was great he explained everything to me
Easy to book, comfortable waiting area and no hidden costs.
Great customer service
Prompt, efficient, and pleasant interaction with staff over the phone and in person.
Work was completed very efficiently.
The whole procedure ,service, advice, friendly staff, could not fault. Showroom very good. Just upset couldn't have my usual coffee and cake!!!!! due to current problems. Excellent, will recomend
Never any problems when I have used Dick Lovett Bristol
They're the best. I've never had a problem visiting Dick Lovett (Bristol)
Very good service
Kept informed, reasonable priced
Booking was easy, staff were friendly, plenty of service dates available and only took a few hours
Minor issue experienced, service advisor has been very helpful and resolved my issues very quickly
Steve Cullen was excellent- gave thorough, professional service and provided additional information in a timely manner. Very good problem solving from Steve, too, in sorting out a couple of glitches.
Very good service and care
Friendly and efficient service, as ever
again efficiency, and offering some flexibility on some service pricing made it more affordable for me
Couldn't ask for more!
Everything went smoothly. Nice video. Work completed more quickly than anticipated.
All the work that I requested was done in a quick and efficient manner. A loan vehicle was provided and the work was completed quicker than expected.
The job was well done as were communications
Stuart was great, very helpful after the last health check. Stuart made sure that he text me up updates regarding my car.
Stuart always looks after my car efficiently
Everybody was helpful
Good service as always via Jacob with updates and responded calls/emails whenever required
Extremely efficient service and respect for their customers
Even in covid times the experience is always an extremely positive one.
Everything was carried out courteously to my entire satisfaction
They fitted my recalled car in when I didn't have an appointment and I didn't have to wait around inside like I used to.
Easy, quick and simple. Just how it should be
I always that I feel that I can trust Stuart Cattanach to look after my can and my best interests.
The service / MOT was a quick and painless transaction which is what you need when The service advisor Faye was professional, polite and friendly on the phone. Communication was very good via text and phone when car was ready, car was ready on time.
It's obvious how busy the dealership is, and I really do appreciate how hard they work for the customer! I won't go anywhere else!
kept up to date on progress throughout
Efficient and friendly
happy with the customer service.
Sales staff excellent, particularly given exceptional circumstances.
Great customer service. Safe delivery. Quick process. Friendly and competent staff.
Knowledge, Curtesy, helpfulness and integrity are very important to me and I have always received that from BMW staff.
I feel BMW know me well and understand what I like. Kevin Li is always so helpful and friendly.
The Dick Lovett team were efficient and extremely helpful.
Smooth process and very straightforward. Nothing to fault
The salesman chris.harriott couldn't do enough for us outstanding salesmanship very professional even the aftershaves was outstanding phoning to make sure that we are happy with the purchase always happy to help
Tracey stephens was absolutely amazing made sure I knew everything I needed to know kept me up to date from start to finesh about my new car
Very satisfied. Car prepped to a good standard. Good friendly sales staff.
As above, plus doing all paperwork before hand via internet was straight forward and sped up process on delivery day. Also has a good demo of all car features before driving away.
Great service and experience
The sales executive gave me his full attention
Tracey was friendly and professional in equal measures and kept us informed throughout the time the car was on order.
Love the car, communication was excellent, treated like a valued and loyal customer. Car was presented very well and everything that could be explained was. Helpful videos also sent to me
Great customer service, friendly staff.
Friendly and helpful. An enjoyable experience overall
Great customer service, well looked after. Got my dream car and a top deal. Thanks Tom.
Perfect service best out there
Excellent despite covid
Kept up to date on vehicle status.
Everything was done for me, as customer this makes a big decision seam so much easier. Nice welcoming people on the reception as well as the sales rep. Paperwork was done professionally and follow up calls to see if everything was OK.
James C was absolutely fantastic. Could not have had a better experience. I will definitely look for him when renewing my contract or when I recommend BMW to my friends.
From the initial enquiry through to the personal delivery of the car to my home, the service and communication has been first rate. Given the current Covid Situation, everything possible was done to make the process safe and as easy as possible.
Tracey gave us excellent service, attention to detail and informative hand over.
Attentive service from Gillian swung the deal.
Sam Lenthall is an excellent sales manager. I wouldn't ask for anyone else in future. Although I'm sure the rest of the team are just as capable.
Considering the Covid restrictions, the whole process was efficient nd hassler free
Gillian who dealt with me from start to finish and kept me up to date on everything right to the hand over