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The service was thorough and efficient although I have not received the bodywork repair quotation I asked for?
Service booked Dec 2018. We looked at the electronic record & agreed that I pay for service due & also the service due in April 2019. On checking, no entry made in book & car is still showing service due April..
My car was booked in for an MOT....Scot Adams was my service adviser. He could not have been more helpful and accommodating. His professional and polite manner was endearing. He kept me informed and did all he could efficiently and effectively.
Problem with original booking but quickly resolved.
Well informed and friendly service
Price too high
Because no stars is not available. Trust had been severely affected because of the open lies I was told. Completely unnecessarily. The boot has still not been fixed. I was told that the service advisor had fixed it himself.
I think the service department assumed that the digits in my registration number indicate the year of manufacture and supplied me with incorrect headlamp bulbs.
The service team were really helpful, the families at the dealership were really good. The only downside was that the service record didn't show a clear tyre defect until later. Just caused me an issue to get it fixed the following day
Service was completed, including the additional task, and the car ready on time.
Excellent service, no issues.
Always great service
Time price efficiency
No issues sorted straight away
We were informed at all stages of the work done and collection details your service advisor Scott Adams
all work carried out as explained. Car returned in timely manner and well valetted
Did not solve my issue
Repair under warranty completed quickly. Only shortcoming was that they promised to deal with returning the hire car provided under emergency service (or contact them to tell them to collect) but I found 2 days later hire co had not been informed
Efficient service, work completed in time.
Aa above service brilliant
Done in good time and accommodating to my needs as daughter having op in hospital and I needed to get back to her.
a courtesy car was supplied which meant my working day wasn't disturbed
I would have been completely satisfied however silly mistakes were made. The service cost was agreed at £295 but I was charged £312.47. The mileage on the receipt was wrong (12345 instead of 13090). Both mistakes were corrected after I made a call.
You are made to feel valued as an individual
No reason to be unhappy
I have a service package and dont pay for my services. Still get a great service every time.
Failed to inspect all parts of car
Prompt and complete service
Every aspect of the service requirements was approached and dealt with in a very coordinated and professional way.
One of the best dealership I have ever dealt with.
Quick service. Did what said would do and managed expectations
the car has never really lived up to the promise when purchased
good communication,good service,helpful staff
Time needed to book car in and although it was express service did take longer than 2 hours car not cleaned as well as expected
I have always been satisfied with the service from Dick Lovett.
you did what you said you would do and did it faster than you said. I initially expected you to have to keep the car for 2 days and it was done in one.
On time and as advised
I am a regular visitor to the showroom and get treated.Great coffee by the way
Ultimately I was very satisfied, but the servicing took a bit longer as I expected. It was longer than 2 hours.The service itself (how it was done) and catering was really good. No complain about that.
booking the appointment was easy, I was expected and my car was ready on time
I haven't given it the top rating because the person I was dealing with forgot to add my name to the list for the minibus up to Cribbs Causeway so I wasn't called and had to wait over half an hour longer - and I wasn't the only one forgotten.
The service was completed on schedule and I was kept advised of progress
Excellent service desk.
Service assistant felt rushed with little time to explain. Car was not cleaned or vacuumed. Still waiting for results of health check and a follow up call regarding new tyres
The service was fine but the annual checking of a repair wasn't carried out. I had asked for it to be done.
Felt looked after, kept aware of what was happening, nice surroundings to wait in, very courteous staff
Same reason as previous question no follow up. No follow up and excuse why wear indicators showed totally different to reality was not correct
Scott dealt with my booking very efficiently and I was pleased to be sold to get the tyres changed at the same time as the service.
Was really helpful
Great service from start to finish.
Regrettably, I would have given higher if a niggling problem with the vehicle had been resolved. It remains an issue which is ongoing st the time of completing this survey
My oil change took over 3 hours. This seems excessive
Politely and effienctly received at reception professionally looked after by showroom rep and good work done to my car plus health check
Professional service but took too long. MOT, brake fluid and wash took 3hrs 15mins.
A wish to fix my car.
My service advisor, Scott Adams, was courteous and helpful with my technical questions. The work on my car was carried out as expected and on time.
Very efficient. Like the video
Very welcoming and efficient staff. car serviced at time stated for the duration stated. Paid the bill and drove off in a clean valeted car. No fuss incredibly easy process
quick polite, car cleaned, tyre tech labelled the wheels for me and reset the the computer. And a better price than my local garage
Happy but had to wait a long time for the car on collection.
As above, communication was terrible with me having to ring and request updates.
Recent service was excellent
Jacob was very helpful and attentive as always!
Car was returned after service without computer being reset so it is still telling me it needs to be serviced.
I am unable to describe in 250 characters how delighted I was with the service received by Jordan Crowden. I would appreciate a call from the service manager as I feel the story needs a better explanation. This was BMWs last chance and he saved it!
The problem with my vehicle was dealt with quickly and the part replaced quicker than I expected.
As above. It was also not clear that the price was not inclusive of VAT. I am not a commercial customer and cannot claim VAT back so you should quote the true price I will be paying. There were additional charges that were not quoted
We had a challenging couple of days but it was dealt with respect for myself and my vehicle. I was kept informed at all times and included in reaching solutions that suited myself and the dealership.
All work carried out in timely manner
Every item I took to the service department was thoroughly and effectively dealt with.
Friendly informative staff
Booking my car in was easy, but several of my questions surrounding upgrades to the iDrive and minor bodywork repairs werent answered by the woman that booked me in. I also requested a call before the car was collected that didnt happen
Car was returned faulty after service was completed
As always a good service, with the car returned cleaned as well.
The customer service I have received has beeen faultless. Your employees have gone far beyond the call of duty in ensuring my (high) expectations are met in every respect.
No problems with the service, although did take all day, as predicted.
Very happy with the technical aspects. Car valet was very questionable and half hearted. Large patches of the car werent even touched and there was a large mark which was obviously left from valet.
Can not fault the service at all. Nothing could have gone better
..... promises always delivered.
Coin taken from container of parking money spoilt experience. Incident reported to service rep.
same as above comment
Great service compared to Warwick (who were really bad).Car was hand washed (at my request) and delivered back to me on time and clean. Great.Service.
One minor niggle. Arrived to collect at agreed time but told I'd have to wait if I wanted the car washed.
Service person very helpful and friendly
Cant remember the contacts name of who i dealt with for fixing the undertray on my car, but he was very helpful, and probably bumped me up the queue for getting my issue fixed as I was staying on site whilst the work was completed. Very good service.
I didnt have to do anything, everything was organised for me.
Still not received health check video file
The process was generally smooth, though expensive. One thing that annoyed me was that some very small things were not just sorted given that it is meant to be a premium product.
See response to question 1
Only marked down due to 2 week wait for part.
Jacob was very good and so was the engineer.
On arrival I was booked in quickly. Car was serviced and Cleaned as expected and was ready for collection at the agreed time. Good communications from Dick Lovett staff.
This service was a routine wheel change onto winter wheels and tyres stored by BMW. All done in a morning.At previous when changes I was offered a vehicle condition video report. I would have liked a report this time.
Please see above answer which reflects more on the Valet Dept than the service team, 6 weeks is too long to wait for a loan car
I booked my vehicle in well in advance and dropped it off at 7.30 am. called at 3.00pm to check on its progress, had not been started. resulted in me having to collect the following day, far from ideal....
Have done all they should
Courteously dealt with.
I asked for my tyres pressures to be inflated whilst performing the service but this was not done. Otherwise everything else went smoothly
What is done on the service is not over clear.Unexpected service/payment required for air-conditioning.Your agent Cameron Ramsey handled a difficult and rude customer (me!) with great aplomb and tact and was unfailingly polite.
I found my contact ( Stuart Cattanach) very helpful . He answered any questions and didnt make you feel awkward or intimidated asking.
Everyone is very helpful and I can't actually fault the customer service provided, always very courteous and professional.
Having visited Dick Lovett once before, the service has improved and I was impressed second time round.
I had issue urgent with steering was advised by Bristol that there was a 2 week wait unless I got it recovered by RAC and recovered to them . It would be seen the same day. The car Went in i rang left 3 messages .over 2 days . 3rd finally got sorted
The tyre pressure monitoring system failed. Dick Lovett collected the car from home and resolved the problem that day, then delivered the car to our home: no drama and the problem was solved.
No complaints at all.
Staff very professional and smooth service from booking car for MOT to receiving car back valeted.
Took longer than estimated.
As above, nothing to fault
Dick Lovett Service Manager took ownership of problem after 5 emissions incidents and has maybe solved problem after 6 incidents. Fingers crossed!
Cameron (Service Department) response & support was excellent, especially as I arrived at 5.15 pm!!
I am massively busy and have a totally u predictable diary so it was wonderful to have the cat picked up and brought back within a day. Kirsty (?) was brilliant.
Service Advisor Cameron Ramsay was excellent.
again, good service, good timing, nice environment to wait
Great facilities available whist you wait
Queries and worries well explainedKept informed about the progress of the services.
Service representative was knowledgeable, polite and efficient.
Good service from friendly staff
There is not relationship building effort... the employees are nice and friendly, but more like .... ROBOTS... AIs ... they do not sound really interested in knowing you and some people I met previously are just not even saying "hello" to you ...
Service was good with transportation to and from retail centre whilst waiting for car to be serviced.
Kevin Li the salesman was excellent from start to finish. He was easy to deal with and quickly found me what i needed .
Chris is amazing, he is so professional always goes that extra mile.
Kevin was again excellent
an overall very pleasant experince,Tracey Stephens is a very good salesexecutive and credit to BMW.
Josh is a great Sales person! Funny but professional. All the staff helpful and friendly.
Explanation summarised in previous answer
It has been very straightforward, Kevin is an excellent sales man!
Friendly sails staff who look after you thought the process without any pressure
Salesmen and other staff who assisted in the purchase were very knowledgeable and helpful
An absolute pleasure to be helped by Lyndsey, Phil and Nik
The service has been fantastic
Completely satisfied. Advisor is fantastic and I have total trust and faith in dealing with her.
I was made to feel like a valued customer. The sales process seemed to be relaxed. The sales and finance team that I worked with carefully explained my options and helped me select the right car for my needs.
The people we met during the decision making and buying process were all very professional with that all important touch of humour and friendliness.
All staff at the centre were extremely helpful particularly Chriss Harriott and Nick Cooper of Dick Lovett
My only comment was I had to push up the chain to understand what had happened to my new car. But once I did they were brilliant and sorted it all out. Having been a customer for 18 yrs and this being my personal first new car.
The way Emily look after me out of this world best lady I every met very kind help me all the way x
Always helpful and kept me well informed
Very satisfied !Emily our Sales Manager was amazing from start too finish
From purchase to ultimate delivery I was kept up-to-date at all times
We cant fault the service
Sam Lenthall at Dick Lovett, Bristol was very helpful, and kept me informed of progress.
The service was brilliant.
Finance, costumer service was marvellous. The wife even got flowers!!!!
Free refreshments, modern showroom and I was seen on time
Tracey Stephens was a pleasure from start to finish and really made it feel like a premier experience. Every single detail was perfect, i could not fault her in any way
Previous experience of coming into the showroom a few years back and we were completely ignored so we took our business elsewhere. Kevin and the reception team this time were so helpful and made us feel very welcome and at ease.