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Service booking staff do not know about service requirement timescales. Booked in for service 3 days before BMW permitted service period.At second attempt booking was for wrong timings on the day of servicing.
Exceeded my expectations
Best dealer experience.
Slight confusion over recall but otherwise excellent service
I was a bit disappointed that the courtesy car had been used as I had arrive late. The advisor put my car on the express service path. I was taken to the Mall at Cribbs. The service was completed on time. The advisor was helpful and handled this well
All a bit vague as to when a car that was advertised as for sale on your site was actually going to be viewable.
The staff were very helpful.
Everything dealt with as advised
Car booked in for parts to be fitted but were not available,due to non deliveryRebooked with couteous car.
Service element was fine.
Really helpful advisor. could not have done more for me. He was 5 stars. The rattle that you fixed from the parcel shelf stayed fixed for about 48 hours and is now worse than ever and driving me nuts hence the fairly satisfied rating.
Took several calls and over 6 hours to get to speak to a service person
Although the service was good etc, telephone calls could have been returned to appraise me of the situation.
It is always such a stress free experience when dealing with the team even when you are about to spend a lot of money! I gave Steve (Found) quite a difficult ask with some tight parameters. It took a few hours but he met them. Great service!!
Great communication and genuinely felt like they wanted to provide a good service.
Did exactly as promised, to a fixed price and without any fuss. Courtesy X2 was nice too.
Excellent service provided by Alec (Alex) who did all he could to keep me informed about progress in completing repairs to my car. Much appreciated the attention paid by him and Matt to ensuring I was satisfied with the results.
The tyres were fitted as instructed, the issue with the rear hatchback door was resolved satisfactorily but the full valet which was offered to us as gesture of good will from a previous visit/issue wasnt carried out.
needed another new rear tyre approx 6 weeks after last one, this was not mentioned previously. Car parked under the only tree in car park and when collected was covered in bird poo which has marked paintwork. Previous hire car, fuel light on
2nd BMW purchased from Dick Lovett with continuing good service .
The service took a little longer than expected to book inOne criticism is the after cleaning of the car, the wheels had only been sprayed and there were distinctive dirty water marks on the 20" wheelsWould have scored a 9 if car was cleaned nicely
Different information shared when car handed over to when Hubby had his car - not standard opening procedures - or doesnt appear to
Very good service. Only gripe was a discoloured badge on my 3 year old car which I was told was my fault due to cleaning solutions used. Thought a replacement badge would be an easy thing to absorb for BMW
My past experience has been good. The car has been dealt with well and as far as I can tell in the best manner.However at my last visit the tyres were inflated to 2.5 bar and not to 2.2 bar as claimed.
The team covered all the end of warranty matters including addressing some wheel corrosion issues without delay. They even arranged for a i3 for me to evaluate whilst my car was being seen to. Jacob and Simon could not have been more attentive.
The help and service by all of those with whom I had contact was first class; no issues here.
I am completely satisfied with BMW due to their service, attentiveness, and extremely caring and very friendly every time I visit. I always use the BMW very promp pick up service when needed.
Gave me a good service, good price etc. Nothing outstanding. Asked to speak to a sales person who gave bad service. Dick Lovett pestered me with emails to get a spot at gold key event and he wouldn't show me cars the week before to get an idea to buy
Accommodated me from outset & arranged for courtesy car so my working day wasnt disrupted
The work was completed satisfactorily but the vehicle was kept overnight due to a shortage of personnel who were qaulified to do the work
When asked about any concerns we mentioned 4, none were resolved to our satisfaction. please see Q3.The advisor was very good at listening and saying the right things but didnt follow it up with any meaningful action as nothing was resolved.
Further explanations given to me on how to see what is due in the future.
All work carried out exactly as advised, clear cost explanation.
Have had experience with Renault, Ford, Audi & Skoda in the past - service & dealership facilities were a in a league above all of these
No problems afterwards
When I booked appointment I was told it would take five hrsBooked in @ 8.30 told wanted car all day.Visit Cribbs.4 hrs later, car ready and washed.Told "ready soon, it is being cleaned". Replied I could see it in car park.Communications?
Service adviser was very helpful and the car returned to me when stated.
I had to wait 6 weeks for my car to be serviced. Then it was overdue with 1500 miles above the expected milage for the service, but according to BMW dealership it is fine.I had to wait as the courtesy car was not ready and then it was really dirty!
Car put in for service under prepaid plan. Was advised by agent at pick up that washer fluid was low concentration. They did not put any concentrate in but topped up with water so now even worse, and no room to put more concentrate in.
As in my first reply the service has been very good.
Very good friendly service
Nothing to much trouble very well looked after.
Made everything so easy for me
Alex was excellent. Video was informative.
always attentive and courteous at all stages of booking to servicing
Communication has been poor. The problems are still ongoing with the vehicle. Ive been waiting over a week for a proposed date to return the vehicle. Courtesy car was not what I expected or agreed to have when I made the booking.
Very attentive customer orientated service. Good communication. Provided courtesy car at no notice.
Listened to the customer, and delivered everything that was promised !
See answer to Q1. Also good facilities, and shuttle bus to Cribbs Causeway is a good idea. (Even though we did not use it! Enjoyed the walk.)
I was not happy that this time round, I receive more problem with my car. I took for MoT and Service and not only I got a very expensive issue on my hand but also my life fall in danger due to the garage negligent. Sorry, I had to be honest :-(
After leaving following the service the brake warning lights came on And the car had to be returned to the garage and have new break pads fitted. It did not give me too much confidence that the service was thorough. Also meant spending over 7 hours.
See above. The lead times on services if you need a courtesy car, are pretty awful to be honest. My air conditioning was broken (warranty work needed) and the proposal was to wait nearly a month if I needed a courtesy car. That's not good.
Regas due May should have been mentioned at mot late April
Helpful staff, finished on time with a summary video. Very good
Kept up to date throughout whole process
Not offered courtesy car whilst in service & had to go 10 days without car access. Team are nice & approachable, although I did feel they would say anything to persuade us that the car was fixed, even though it wasn't.
Professional, friendly and interested. Also, helpful shuttle service to and from Bristol with, again, a professional and friendly driver.
Because I was completely satisfied!!I was impressed by the video of my car by your engineer.
Booked in my car for a running-in service and specified for a waiting appointment which I was offered. I was then phoned by you THE DAY BEFORE the service that you will need my car all day which meant I had to change all my plans and organise lifts.
Good communication and particularly like the video from the technician.
Service completion was notified by text but the phone number given was not recognised. Otherwise service appeared thorough.
Accomplished the work needed in agreed time
The work was carried out and my car came back spotless
Dick lovett Bristol have always made me feel incredibly welcome and taken great care of my car. Very confidence inspiring.
Everything went very smoothly
Work carried out to plan
Very helpful and dropped car off whilst i was abroad.Car hadn't been cleaned though thought that was poor?
It was extremely busy and whilst it was useful to have a courtesy car (had to wait a few weeks for availability) it took quite a time to be seen to.
Listened to my needs and completed the service when convenient for me.
booking was easy and good service from the Service Advisor
No courtesy car was available, I was offered transportation to my workplace in Bristol which was fantastic, but there was no offer of a return journey
Flexibility, caring about the outcome and not taking no for an answer on my suspension failure - we wouldnt even consider using anyone else
Whilst my car was only in for an MOT and air conditioning service, I was kept informed of progress throughout the day. I received notification as soon as all works were completed so that I could collect my vehicle early.
Cant seem to do enough for you
You were very efficient
The work was good but on checking the car 2 days later I noticed a small double dent on the centre of the bonnet (see above), However I can't be sure this was done at the service, so have not made an issue about it.
The receptionists are polite and efficient and the service staff was knowledgable and helpful. Special thanks to Raj Poppat for treating me as a fellow human. He went above and beyond to make my experience with BMW the best it can be.
Problem with a stone stuck in the break calliper. Fixed to high standard inc re-dressing of break pads, car returned in great condition having been cleaned and fluid levels topped up. Would have scored lower if price wasnt discounted for later return
My car was promptly checked and a fault rectified, an oil service advanced to ensure I didnt need to bring her in again in a Few weeks. A courtesy car was not available in the timescales, but I was dropped and picked up by my office in the centre
I have no issues with the dealership they did their best to help me, my issue is with your warranty company and head office.
Did everything that was necessary
Called prior to confirm I'd remembered. Well looked after on day and given updates.
Very quick to book my car in, unfortunately the problem was found late on a Friday evening but every effort was made to get the part for Saturday although the delivery failed. I do however appreciate the efforts made
The customer service assistant handling my warranty service was rude; did not update me on what work needed to be done/had been done; did not provide me with any information on courtesy transport (we had travelled over 45 miles for the service).
Quality personal, that never let you down.
Very helpful staff, they knew I was waiting so rushed the work through.
Job done, carreturned clean.
Please see response above for details, not enough characters available to paste same information here
Excellent feedback on car heath status, personal service on car collection and return delivery
Coffee not bad - tasted better at other places, just about enough chair space. Could do with more floor space. I was not offered business lounge despite having used it before and being a professional needing to work and having been with BMW for over
Booking in for a service to explained 1 wheel was scuffed needing repair. Assuming this would be done, but upon arrival service staff explain this has to be done with a separate appointment. This is not the case at Porsche Centre.
Good mechanic and service team
People were polite and happy to explain details of what was going to happen and when I returned to pick up my car were happy to take the time to explain details of the service
no issues and good communication
Nice environment, salesman was professional, knowledgeable and friendly, without being pushy.
At the end of the visit I was told I would have to wait between 20 and 45 minutes to have the car cleaned. Not what you want or expect! I didn't wait....
Clean, efficient and well organised.
Was able to quickly drop car off and pick up loan car with ease. Staff were helpful when explaining the process.
Please see comments below
Staff very helpful. Service completed on time and car cleaned like new.
Great service and felt you were on my side - ie: never felt you were trying to take advantage of my mechanical ignorance
Nice wee touch with videoBit slow to book in car in morning but staff very polite and helpful
Would have been five, if it weren't for an inspection flap being left open causing me to have to return to the dealership immediately due to the noise it was making.
Worked well but if you book car in for day, you need to arrange pick up
It would have been nice to know exactly what was serviced and taken out on the car. Including trend depths and when the next is due. I did not receive any of this information sadly.
watched the video of the work carried out and a health check,very informative.
The team arranged a courtesy car at short notice. However was a little disappointed that it was a Toyota I go. Overall very good.
The service team were very professional and fully explained what was required to keep the car in tip top condition. The video taken by the service engineer is great to watch as it allows you to see the condition of the underside of the car.
All I went in for was resolved.
Excellent check in service. Collecting the car was disappointing as another customer pushed in front of me so another member of staff kindly took payment but it meant we couldnt discuss the report.
Completely.Staff were very obliging and knowledgable.
Frustrated at having to wait for collection next day when parts Mgr said it was a 2 hour job - not told that the job wouldnt start until a health check had been carried out and a video produced and sent to tell me a car with 3K miles had good tyres!
There was an issue as the car was not secured properly overnight. cAMERON RESOLVED THIS WITH MINIMUM FUSS
Great service! Very professional and knowledgable staff. Tracey Stephens was fantastic throughout!
See above answer.
Courteous and professional service received from Sam Lenthall. He took a lot of time to ensure we were presented with as much information as we needed. At no time did we feel pressurised during the decision making process.
Our purchase was dealt with efficiently and effectively. Great help.
Very helpful and friendly
Purchased the car I wanted
no problems, great service, very attentive staff and I'm very happy with my new car
Delighted with a service with updates right-up to collection date
Steve Found is just a good guy to deal with, takes all the stress and pressure of purchasing a new car away
Service and communication was excellent. I was kept informed every step of the way.I was send a short video showing me my new car the day before I collected it which I thought was a great personal touch.
It all went very well with no problems. Thanks Steve Found and the team.
Chris Harriott was very helpful through the whole process, the car was ready on time and all set up ready to go.
Ben Sperring was great to work with and his customer care was exceptional.
Nothing to fault Salesman kept in regular contact and provided good service
EXPECTATIONS MET AT ALL TIMES
Process been updated always back to me, pick up was smooth too. All good.
The whole buying experience was pleasurable, which in today's competitive market was a surprise to me. The Sales Team never pressurised me and let the product sale itself. I felt that they had my interest at heart in making sure I got a good deal.
The only thing that Chris at Dick Lovett didn't do was stop the rain!
We were looked after like we really mattered and the coffee was yummy
Tracey Stephens was truly professional throughout, on a par with previous service that I had received from Scott Martin on earlier purchases. I am a very satisfied customer.
Everything was great apart from the fact my delivery was delayed and late
Perfectly and completely satisfied and also impressed! All went very well.
The franchise, Dick Lovett of Bristol were faultless, our sales representative Chris Sparrow was knowledgable, helpful and attentive without being over bearing. Our car was delayed by BMW UK for 4 weeks, this is the reason for not giving 5/5.
Friendly efficient service.Really welcoming made you feel very comfortable and that nothing was too much trouble.