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It all went like clockwork, i was kept up to date to how it was all going throughout the day, can't ask for more.
I like the personal video from the service engineer which explains everything about the work to be carried out
Car was booked in for a day. Ended up being two days. Was told that I needed 2 x new rear brake pads - for a car that had only done 10,000 miles!!! Resulted in the fact that the brake pads did not need replacing. Not happy
Hard to fault - Steve Adolpho made it all run smoothly.
DL were cheaper than Westerley and the booking in process was also much more streamlined.
MOT just after lockdown 2 but felt Covid safe
The staff that I came in contact with were very professional.
I was completely satisfied with my service experience because the Service Advisor allocated to me was Stuart Cattanach who, to me, is the face of Dick Lovett (Bristol). He is very courteous, professional and personable.
The car was picked up on time and returned cleaned. We were telephoned and told what had been done. The service from Dick Lovett (Bristol) was excellent - very much in line with the service we have in past received from your Bath branch.
Service advisor very accommodating
Excellent service, professionally carried out.
As usual, service personnel courteous, helpful and efficient.
I have only ever purchased from Dick Lovett [Bristol], and will continue to do so.
Great comms, friendly staff, regular updates
Fay in services was really helpful and kept me updated of my cars progress.
Stuart and Jacob provided excellent service and the technician took time to come on a pre problem fix road test and was clear the vehicle should not be in that state of build quality. They also completed the job 2 days earlier than anticipated
The service of my car went without a hitch
They were very well organised with the Covid situation
Everything was OK and well explained
Friendly, courteous and efficient service
Service was top notch and quick
Customer relationship man was great at hand over. Practical and for once not pushing unnecessary services
Initial problem sourcing a courtesy car, but quickly resolved.
Professional and efficient service
Responded to all my question quickly without any hassle
Stuart Cattanach, my service advisor is always personable and professional. Great service, thanks!
Quick, efficient, car returned clean and reasonable cost
Helpful and attentive staff
The reason for the 5 stars is purely down to the service manager- Steven Cullen. He maintained contact throughout always keeping us up to date with parts delivery and fitting then being flexible to support collection.
I was kept informed of progress and potential issues.
Immediate diagnosis of the issue and complete rectification of the problem - bike runs better than new.
The service and communication was great. I was also very impressed by the Covid-19 controls that were in place.
Staff are friendly and can respond quickly to my request
Overall it was easy to get booked in, the service staff were very helpful and everything went very smoothly
The work was carried out on time with good communication from the Dick Lovett team.
Friendly service, good location.
Very good care from the service consultant - kept well informed, the video is a useful addition. Easy to drop off and pick up.
Steven was courteous, professional, and efficient during the process
On time and efficient, as usual
Very helpful and obliging, booked when I wanted, collection service, everything explained clearly and patiently. Costs and prices explained, video health check good, alerts on what might need to be planned in next 12 months. All good.
Stuart Cattanach kept me in touch both prior to and throughout the service. He called me and ran through any issues. Very professional and clearly explained. Nice guy to deal with.
I was informed how long the service would take and I was made to feel very welcome during these unprecedented times
Great technical knowledge, team always pleased to help. Location and facilities are A1.
An error was made with the date. On the key drop-off envelope I had asked for a fault with the glovebox to be looked at. It wasn't.
Jake was helpful throughout, discussed the additional work outlined in the video and followed through promptly.
This was a vehicle recall, easy to book, as above experience was excellent.
Stuart was extremely helpful and would recommend him for his outstanding customer service
Excellent service from start to finish. From the moment of booking, very helpful staff, process clearly explained, good contact from centre to give information on vehicle, efficient drop off and collection.
Extremely polite and professional service.
Great staff and services offered. They make you feel very welcome and park of a family.
I was kept formed and was shown the technician on video carrying our his inspection
Great service and great communication
Friendly service adviser who dealt with the service booking promptly and kept me advised of progress with the service. All work done to a good standard.
All went very smoothly
Level of personal service and degree of knowledge is superb!
Doing business with Dick Lovett for years. Very satisfied
Everything was done in relation to the mot
Excellent service as usual !
I am pleased to be able to say thankyou for the service received from Dick Lovetts particularly in these uncertain times. They were still able to collect/return my car following its annual service and MOT for which I am so grateful.
Staff are always pleasant and helpful and keep you updated with the progress of the service
People who served me were proactive and helpful
Technician rendered my car undriveable and the best solution they offered was a taxi home while they ordered the part that was broken. They said it could take 2 days, I eventually got my car back after 6 days. I had to argue to get a hire car.
Excellent as always
They coordinated body work being done with a factory recall collection. Seamlessly
Jason the service engineer was excellent in every way - even had the car washed for pick up which was fantastic !
Staff were helpful and friendly at all opportunities.
It was exactly as I expected it to be
Job done in time predicted
Speedy and safe service
The car received the service it needed and was cleaned as well.
The high quality of service receiving from Dick Lovett BMW Bristol completely satisfied my needs and expectations. Not only was the work performed as agreed but I was made to feel valued and comfortable during my visit.
Despite Covid restrictions, the people at Dick Lovett BMW, Bristol, were welcoming, prompt and professional. The service and MOT were carried out in the time specified. Everything was explained. The video sent by the technician was informative.
Easy to book and change details such as changing rear tyres whilst there. Easy to park, welcomed on arrival and met quickly by Stuart who knew me and my requirements upfront.
Car repaired and back on the road although my visit did lead me to buying another car!
My customer service agent was very good
The whole process was very good.
Everything completed to time.
As always it was a first class job.
Steve Cullen, the service supervisor who dealt with me on this occasion was knowledgeable, helpful, informative and pleasant. The precautions made by the dealership to keep everyone safe in the current health emergency seemed to be well thought out.
The booking was simple and the work was completed in a timely fashion.
Again great people and customer service.
Everything done that needed to be done
A very good job well done
The staff were extremely helpful and notified me with the progress of my vehicle and were generally very accommodating.
Achieved the result expected.
Jason Matthews is always communicative and did what I asked perfectly.
Booked in for a MOT test to be undertaken whilst waiting. They replaced a non-functional lamp that would otherwise have caused a MOT failure, and gave the car a free wash and vac... an excellent experience
As always, the team are very proactive, post the video review of the car, they found 'additional issue's which needed resolving. They managed everything with BMW Warranty (and went beyond the cause in doing so). Gives me peace of mind!
Refitted ERG under warranty that caused the valve to malfunction. Dick Lovett agreed to replace as a good will gesture. Very happy with the customer service and thank you to Faye - Excellent service.
Problem with car sorted quickly and efficeintly.
Had a oil service while I wait arrangement, had to wait 4 hours +! However, generously compensated by reduction of service cost. Thank you. (And I had a good book)
I received the best service during my latest visit, the Service Adviser was informative and professional.
You were able to to collect and return the car as we unable to stay all day at the garage while the work was carried out.
Steve Adolpho was the service advisor and he kept me informed of the work being carried out and when the car would be ready to collect. He was very professional and communicated well.
As above - issue with EGR not adequately explained and I suspect the costomer is paying for faulty parts installed by BMW.
The service history wasn't checked in the i-drive system so had to go back and have it completed. Now it is showing twice. Apart from that very happy with the overall experience.
Excellent customer service.
Your service advisor Jason Matthews dealt with me with the utmost care ,very professional, even though I arrived a little early for collecting my car he went out of his way to make me feel at ease and kept me aware of the progress of the work being
Jacob Allen has always delivered brilliant customer service and has single handedly kept me as a customer of Dick Lovett after a failed delivery of a vehicle (damaged X3M) and subsequent replacement purchase of an X4M - its down to him
Incredibly professional and helpful sales person (Tracey Smith). Has kept in regular contact throughputs, helped with processes, paperwork and queries. Not once did I feel I was being 'sold' for o throughput the process. It's been very relaxed.
Once again, helpful and knowledgeable. A good experience.
Tom Gronau spent a great deal of time with me making sure that I made the correct decision. I never felt at all pressured and he supported me wonderfully so that I felt confident with my purchase. I cannot thank him enough.
Stress free and and easy transition from one car to the next.
I was kept in the picture throughout
All preliminaries were conducted by e-mail or over the phone because of Covid restrictions - very flexible and productive. Car pick up quick and easy!
Tracey listened to my requirements and was able to meet my expectations before, during and after the purchase of my new car keeping me informed throughout the process. COVID-19 precautions meant that I felt safe when at the centre.
The communication, knowledge and enthusiasm of the BMW Centre was great. At every step of the purchasing journey I felt I was valued. I cannot fault one aspect of my experience with Dick Lovett BMW Bristol.
Really good service
Chris helped me decide on the best vehicle for me from my list of requirements. Lizzie also provided an excellent service in her involvement, also. Chris kept on top of the delivery delays and kept me in the loop the whole way through.
My recent sales experience was excellent the sales man (Sam Lenthall) listened carefully to the many questions I had about my ultimate purchase, his manner was professional and courteous. I particularly liked his enthusiasm on the collection date :-)
Tracey at Dick Lovett Bristol was wonderful , keeping me informed all the way , while I waited for my X5 , would send all my friends to Tracey without hesitation.
Was ready on time. Painless trade in. Brill.
Quick, easy, professional from start to finish. The lady who was the 'product' guru was vey helpful helping me set the car and phone app up on collection.
Fantastic service, Gillian kept in touch with me every step of the way and ensured the car was ready for my pickup date even though it did have to be pushed through quickly which I was very grateful for.
A very happy customer. Experienced and caring people explained everything with all the options. Nothing was too much trouble for these professionals. Excellent people and I would recommend Chris Sparrow. Such a nice Helpful guy. Highly recommended.
As soon as we entered the showroom We are greeted and acknowledged quickly and politely. Kevin Li is contacted and swiftly appears and dealt with us in a professional and friendly manner.
Emily was superb. Remained in touch throughout the process and was totally professional.
Timings were easy to arrange and friendly service received.
The team in Dick Lovett were very attentive.. and sorted out the issue quickly..
Very helpful staff
Thorough and well explained throughout the sakes process
They did anything
Very very professional in testing circumstances.
As I am completely satisfied!