Loading...

ABOUT Dick Lovett Bristol

Find out more about what we do and meet our team.

Meet the Team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Daniel Hicks

Head of Business

Keith East

General Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It all went like clockwork, i was kept up to date to how it was all going throughout the day, can't ask for more.

Service

As above

Service

I like the personal video from the service engineer which explains everything about the work to be carried out

Service

Car was booked in for a day. Ended up being two days. Was told that I needed 2 x new rear brake pads - for a car that had only done 10,000 miles!!! Resulted in the fact that the brake pads did not need replacing. Not happy

Service

Hard to fault - Steve Adolpho made it all run smoothly.

Service

No complaints

Service

DL were cheaper than Westerley and the booking in process was also much more streamlined.

Service

MOT just after lockdown 2 but felt Covid safe

Service

The staff that I came in contact with were very professional.

Service

I was completely satisfied with my service experience because the Service Advisor allocated to me was Stuart Cattanach who, to me, is the face of Dick Lovett (Bristol). He is very courteous, professional and personable.

Service

The car was picked up on time and returned cleaned. We were telephoned and told what had been done. The service from Dick Lovett (Bristol) was excellent - very much in line with the service we have in past received from your Bath branch.

Service

Service advisor very accommodating

Service

Excellent service, professionally carried out.

Service

As usual, service personnel courteous, helpful and efficient.

Service

I have only ever purchased from Dick Lovett [Bristol], and will continue to do so.

Service

Great comms, friendly staff, regular updates

Service

Fay in services was really helpful and kept me updated of my cars progress.

Service

Stuart and Jacob provided excellent service and the technician took time to come on a pre problem fix road test and was clear the vehicle should not be in that state of build quality. They also completed the job 2 days earlier than anticipated

Service

The service of my car went without a hitch

Service

They were very well organised with the Covid situation

Service

Everything was OK and well explained

Service

Friendly, courteous and efficient service

Service

Service was top notch and quick

Service

Customer relationship man was great at hand over. Practical and for once not pushing unnecessary services

Service

Initial problem sourcing a courtesy car, but quickly resolved.

Service

Professional and efficient service

Service

Responded to all my question quickly without any hassle

Service

Stuart Cattanach, my service advisor is always personable and professional. Great service, thanks!

Service

Quick, efficient, car returned clean and reasonable cost

Service

Helpful and attentive staff

Service

The reason for the 5 stars is purely down to the service manager- Steven Cullen. He maintained contact throughout always keeping us up to date with parts delivery and fitting then being flexible to support collection.

Service

I was kept informed of progress and potential issues.

Service

Immediate diagnosis of the issue and complete rectification of the problem - bike runs better than new.

Service

The service and communication was great. I was also very impressed by the Covid-19 controls that were in place.

Service

Staff are friendly and can respond quickly to my request

Service

Overall it was easy to get booked in, the service staff were very helpful and everything went very smoothly

Service

The work was carried out on time with good communication from the Dick Lovett team.

Service

Friendly service, good location.

Service

Very good care from the service consultant - kept well informed, the video is a useful addition. Easy to drop off and pick up.

Service

Steven was courteous, professional, and efficient during the process

Service

On time and efficient, as usual

Service

Very helpful and obliging, booked when I wanted, collection service, everything explained clearly and patiently. Costs and prices explained, video health check good, alerts on what might need to be planned in next 12 months. All good.

Service

Stuart Cattanach kept me in touch both prior to and throughout the service. He called me and ran through any issues. Very professional and clearly explained. Nice guy to deal with.

Service

I was informed how long the service would take and I was made to feel very welcome during these unprecedented times

Service

Great technical knowledge, team always pleased to help. Location and facilities are A1.

Service

An error was made with the date. On the key drop-off envelope I had asked for a fault with the glovebox to be looked at. It wasn't.

Service

Jake was helpful throughout, discussed the additional work outlined in the video and followed through promptly.

Service

This was a vehicle recall, easy to book, as above experience was excellent.

Service

Stuart was extremely helpful and would recommend him for his outstanding customer service

Service

Excellent service from start to finish. From the moment of booking, very helpful staff, process clearly explained, good contact from centre to give information on vehicle, efficient drop off and collection.

Service

Extremely polite and professional service.

Service

Great staff and services offered. They make you feel very welcome and park of a family.

Service

I was kept formed and was shown the technician on video carrying our his inspection

Service

Great service and great communication

Service

Friendly service adviser who dealt with the service booking promptly and kept me advised of progress with the service. All work done to a good standard.

Service

All went very smoothly

Service

Level of personal service and degree of knowledge is superb!

Service

Doing business with Dick Lovett for years. Very satisfied

Service

Everything was done in relation to the mot

Service

Excellent service as usual !

Service

I am pleased to be able to say thankyou for the service received from Dick Lovetts particularly in these uncertain times. They were still able to collect/return my car following its annual service and MOT for which I am so grateful.

Service

Great Service

Service

Staff are always pleasant and helpful and keep you updated with the progress of the service

Service

People who served me were proactive and helpful

Service

Technician rendered my car undriveable and the best solution they offered was a taxi home while they ordered the part that was broken. They said it could take 2 days, I eventually got my car back after 6 days. I had to argue to get a hire car.

Service

Excellent as always

Service

They coordinated body work being done with a factory recall collection. Seamlessly

Service

Completely satisfied.

Service

Jason the service engineer was excellent in every way - even had the car washed for pick up which was fantastic !

Service

Staff were helpful and friendly at all opportunities.

Service

It was exactly as I expected it to be

Service

Job done in time predicted

Service

Speedy and safe service

Service

The car received the service it needed and was cleaned as well.

Service

The high quality of service receiving from Dick Lovett BMW Bristol completely satisfied my needs and expectations. Not only was the work performed as agreed but I was made to feel valued and comfortable during my visit.

Service

Despite Covid restrictions, the people at Dick Lovett BMW, Bristol, were welcoming, prompt and professional. The service and MOT were carried out in the time specified. Everything was explained. The video sent by the technician was informative.

Service

Easy to book and change details such as changing rear tyres whilst there. Easy to park, welcomed on arrival and met quickly by Stuart who knew me and my requirements upfront.

Service

Car repaired and back on the road although my visit did lead me to buying another car!

Service

My customer service agent was very good

Service

The whole process was very good.

Service

Everything completed to time.

Service

As always it was a first class job.

Service

Steve Cullen, the service supervisor who dealt with me on this occasion was knowledgeable, helpful, informative and pleasant. The precautions made by the dealership to keep everyone safe in the current health emergency seemed to be well thought out.

Service

The booking was simple and the work was completed in a timely fashion.

Service

Again great people and customer service.

Service

Completely satisfied.

Service

Everything done that needed to be done

Service

A very good job well done

Service

The staff were extremely helpful and notified me with the progress of my vehicle and were generally very accommodating.

Service

Achieved the result expected.

Service

Jason Matthews is always communicative and did what I asked perfectly.

Service

Booked in for a MOT test to be undertaken whilst waiting. They replaced a non-functional lamp that would otherwise have caused a MOT failure, and gave the car a free wash and vac... an excellent experience

Service

As always, the team are very proactive, post the video review of the car, they found 'additional issue's which needed resolving. They managed everything with BMW Warranty (and went beyond the cause in doing so). Gives me peace of mind!

Service

Refitted ERG under warranty that caused the valve to malfunction. Dick Lovett agreed to replace as a good will gesture. Very happy with the customer service and thank you to Faye - Excellent service.

Service

Problem with car sorted quickly and efficeintly.

Service

Had a oil service while I wait arrangement, had to wait 4 hours +! However, generously compensated by reduction of service cost. Thank you. (And I had a good book)

Service

I received the best service during my latest visit, the Service Adviser was informative and professional.

Service

You were able to to collect and return the car as we unable to stay all day at the garage while the work was carried out.

Service

Steve Adolpho was the service advisor and he kept me informed of the work being carried out and when the car would be ready to collect. He was very professional and communicated well.

Service

As above - issue with EGR not adequately explained and I suspect the costomer is paying for faulty parts installed by BMW.

Service

The service history wasn't checked in the i-drive system so had to go back and have it completed. Now it is showing twice. Apart from that very happy with the overall experience.

Service

Excellent customer service.

Service

Your service advisor Jason Matthews dealt with me with the utmost care ,very professional, even though I arrived a little early for collecting my car he went out of his way to make me feel at ease and kept me aware of the progress of the work being

Service

Jacob Allen has always delivered brilliant customer service and has single handedly kept me as a customer of Dick Lovett after a failed delivery of a vehicle (damaged X3M) and subsequent replacement purchase of an X4M - its down to him

Service

Incredibly professional and helpful sales person (Tracey Smith). Has kept in regular contact throughputs, helped with processes, paperwork and queries. Not once did I feel I was being 'sold' for o throughput the process. It's been very relaxed.

Sales

Once again, helpful and knowledgeable. A good experience.

Sales

Tom Gronau spent a great deal of time with me making sure that I made the correct decision. I never felt at all pressured and he supported me wonderfully so that I felt confident with my purchase. I cannot thank him enough.

Sales

Stress free and and easy transition from one car to the next.

Sales

I was kept in the picture throughout

Sales

All preliminaries were conducted by e-mail or over the phone because of Covid restrictions - very flexible and productive. Car pick up quick and easy!

Sales

Tracey listened to my requirements and was able to meet my expectations before, during and after the purchase of my new car keeping me informed throughout the process. COVID-19 precautions meant that I felt safe when at the centre.

Sales

The communication, knowledge and enthusiasm of the BMW Centre was great. At every step of the purchasing journey I felt I was valued. I cannot fault one aspect of my experience with Dick Lovett BMW Bristol.

Sales

Really good service

Sales

Chris helped me decide on the best vehicle for me from my list of requirements. Lizzie also provided an excellent service in her involvement, also. Chris kept on top of the delivery delays and kept me in the loop the whole way through.

Sales

My recent sales experience was excellent the sales man (Sam Lenthall) listened carefully to the many questions I had about my ultimate purchase, his manner was professional and courteous. I particularly liked his enthusiasm on the collection date :-)

Sales

Tracey at Dick Lovett Bristol was wonderful , keeping me informed all the way , while I waited for my X5 , would send all my friends to Tracey without hesitation.

Sales

Was ready on time. Painless trade in. Brill.

Sales

Quick, easy, professional from start to finish. The lady who was the 'product' guru was vey helpful helping me set the car and phone app up on collection.

Sales

Fantastic service, Gillian kept in touch with me every step of the way and ensured the car was ready for my pickup date even though it did have to be pushed through quickly which I was very grateful for.

Sales

A very happy customer. Experienced and caring people explained everything with all the options. Nothing was too much trouble for these professionals. Excellent people and I would recommend Chris Sparrow. Such a nice Helpful guy. Highly recommended.

Sales

As soon as we entered the showroom We are greeted and acknowledged quickly and politely. Kevin Li is contacted and swiftly appears and dealt with us in a professional and friendly manner.

Sales

Emily was superb. Remained in touch throughout the process and was totally professional.

Sales

Timings were easy to arrange and friendly service received.

Sales

The team in Dick Lovett were very attentive.. and sorted out the issue quickly..

Sales

Very helpful staff

Sales

Thorough and well explained throughout the sakes process

Sales

They did anything

Sales

Very very professional in testing circumstances.

Sales

As I am completely satisfied!