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Refitted ERG under warranty that caused the valve to malfunction. Dick Lovett agreed to replace as a good will gesture. Very happy with the customer service and thank you to Faye - Excellent service.
Problem with car sorted quickly and efficeintly.
Had a oil service while I wait arrangement, had to wait 4 hours +! However, generously compensated by reduction of service cost. Thank you. (And I had a good book)
I received the best service during my latest visit, the Service Adviser was informative and professional.
You were able to to collect and return the car as we unable to stay all day at the garage while the work was carried out.
Steve Adolpho was the service advisor and he kept me informed of the work being carried out and when the car would be ready to collect. He was very professional and communicated well.
As above - issue with EGR not adequately explained and I suspect the costomer is paying for faulty parts installed by BMW.
The service history wasn't checked in the i-drive system so had to go back and have it completed. Now it is showing twice. Apart from that very happy with the overall experience.
Jacob Allen has always delivered brilliant customer service and has single handedly kept me as a customer of Dick Lovett after a failed delivery of a vehicle (damaged X3M) and subsequent replacement purchase of an X4M - its down to him
Your service advisor Jason Matthews dealt with me with the utmost care ,very professional, even though I arrived a little early for collecting my car he went out of his way to make me feel at ease and kept me aware of the progress of the work being
Excellent customer service.
Work done quickly
All problems rectified and kept informed from beginning to end.
Thorough inspection and was pleasantly surprised that it was included in service pack.
Everything explained and carried out as discussed
EVERYBODY WAS HELPFUL AND THE CAR LOOKED GREAT AFTER THE CLEAN.
They look after well.
The car wash and vacuum is excellent.
Every assistance was provided to ensure a smooth and safe visit to Dick Lovett's. All necessary precautions were in place to deal with the pandemic.
I was shown by video the check done on my vehicle and talked through the repairs/replacements that needed doing.
Service was fine at the time......
Easy no hassle and allways sorted one a timely manner
Service was carried out with no fuss or problems
I have been fortunate with nearly all my service experiences at Dick Lovett(Bristol) and received prompt and friendly attention
Was very happy with my service and mot
You delivery exactly what I was expecting
professional servicing and friendly customer service
BIG thank you to Steven Adolpho. Due to being Deaf, Steven made things a bit easier for me. Keeping me up dated with text/SMS and emails. Also he removed his mask, so that I could lip read the conversation. Made a huge difference, thank you !
Could not find fault
Very good and professional.
Was a slight delay, And It was too busy at the end to get the car washed, but got a voucher for a valet wash. So was happy enough.
Excellent service from your member of staff who looked after me
MoT and visual vehicle check carried out without problems.
Slick, kept me informed and did the work on time and to spec.
Service completed within the time advised and feedback of my car condition
Always feel happy with service, polite staff and helpfulness
Work completed on time
Jacob kept in communication with me, called back when promised, and managed to get my car ready earlier than predicted due to me needing car sooner than agreed.
Despite the COVID 19 situation the staff were on time, courteous and professional at all times. Fay is very friendly and efficient
Timing is good and reliable, this enables me to plan most of a day.
1st class service extended to me by Steven Adolpho
Waited 5 hours for an oil change. Gentleman who dealt with me condescending and did not apologies for keeping me waiting.
Nothing not to like
It was an easy experience from booking the appointment to the end.
All contact has been positive
Five stars speak for themselves.
We were informed by the service desk when all the work was completed and that there were no issues that required attention. The bill was paid and the car made available when complete.
Everything asked for was dealt with
Even in these Covid-19 times, service was more than I expected it could be. All the usual efficiency and good humour
It's always very good, quick and without drama
Covid safety practices very reassuring both in the showroom and the cleaning of the inside of the vehicle. Express checkout good idea, paying over the phone before Collection saves face to face contact with BMW staff.
Carried out tyre change and cleaned the car as well
Overall great service and customer care
I had a replacement seat that was fitted superbly
I WAS KEPT INFORMED WITH THE PROGRESS OF THE SERVICES FROM STSRT TO FINISH
Absolutely no issue with the experience so no reason not to give top marks
As a member of a Covid 19 shielding Household, on this occasion, I was especially impressed with the professional approach to all necessary procedures and the ability to have my car picked up and returned. Staff were helpful and efficient .
Liaison with work shop staff and manager excellent.
It was effortless, car was collected and the car was delivered back to me. It was a recall, not a service, so it was BMW's responsibility, that said, Lovatt's were great, Scott in particular.
Personable, 'on my side', really went the extra mile
considering the current situation my experience was very straight forward with staff being very clear and helpful
Always excellent but covered by my answer to Question 1.
High quality repairs and excellent communication from staff; on this occasion my service advisor Jason was very polite and extremely helpful. His help has secured future custom as, as soon as I have time I will be booking in for some body shop work.
Good communication and friendly staff
Prompt completion of the work, friendly staff
Booked in with ease ... collect and deliver service worked well. Again great communication and customer relations.
Great service from seeing me in and collecting my car at the end of the day. The communication was excellent.
I am completely satisfied with the service experience,
Excellent and professional service from BMW. Great communication by Jason and service video was useful.
Given approximate time and then kept informed
Despite delays to tyre availability I was kept informed.
I have always experienced excellent service.
Excellent speedy service
Competent service and the knowledge genuine parts are used
Great service from all involved
Very quick simple and easy process
Efficient check in , kept well informed on progress of service
Good and efficient service
Social distancing and other measures to help safeguard staff & customers were well executed. The Service Advisor ensured that all my requirements were met and provided evidence thereof. It was also good to have job completed and car returned on time.
Because I didnt have to wait long and I was sent a video of what had happened during the service
I was totally impressed with the way that your people have amended their systems in response to the Covid situation. Very well organised and efficient from the moment I walked in until I finally left with all the work done.
Very happy no problems
I could not fault the service provided by Stuart Cattanach, who booked the car in for me, arranged a courtesy car and kept me informed throughout the repairs. I was given an estimate, a vehicle health check with an estimate and the car valeted.
I was well attended to by Stuart who was in charge of my appointment and He was very prompt with His communication.
Service advisor was helpful and communicative
Friendly service with all issues resolved.
The current Covid-19 drop off, payment and collection arrangements were very efficient and avoided any need for waiting.
From when I walked in the door everything was done with professionalism and still had the personal touch even with the social distancing requirements, and the work was completed well under the estimated time frame.
The team completed my MOT and service update promptly and to schedule
Responsive and effective.
Great service all round
under current conditions I was kept fully aware of service
Efficient service and happy staff
Car was serviced efficiently and on time.
Service process very easy, even with covid restrictions.
Complete satisfaction with service and personal attention from the staff at BMW Dick Lovett
Stuart was very helpful
Scott Adams was my contact this time and he arranged for my car to be picked up and returned, as I was in lockdown. He is very impressionable and confident person, who went through every thing for me. He is a great assesset to the company.
Although in for a day extra I was well communicated to and all the work was done.
Specially Car valeting and the way it was presented was impeccable
Very informative before after and during appointment
Lots of info on service needs
Because I received exactly what I expected.
Technician was thorough and I felt that I could trust them with my vehicle
Very courteous, no issues.
Very good, quick booking, service was excellent.
Routine service work carried out efficiently under Covid 19 restrictions.
The salesman at Dick Lovett Alex Pearson, was very helpful. He is a very polite and personable chap. Alex kept me well informed during my recent service and when problems arose he went out of his way to sort the problem out.
Throughout the experience I was kept fully informed. From the pre-visit videos to explain how things will be different, to drop off, updates as necessary and finally collection. An excellent service Thank you
Scott who handled my service on the day kept me informed throughout and was very helpful. He stayed on late so I could pick my car up at 6pm.
Car collected from home and returned fully cleaned
Mohammad Karim was attentive, charming and knowledgable and went out of his way to satisfy us right down to the theatricality of delivery.
Just a good all round service. We said what car we wanted and the sales man Kevin lei went out of his way to find it brilliant service. Even though we are going through this COVID-19 time everything was in place to make you feel safe.
Everything ran smoothly and as advised. Good communication.
Chris sourced and ordered the car we wanted before lockdown and then kept in touch with us over the period until we were finally able to get our car once it had been built and delivered!
Dick Lovett Bristol were very flexible in accommodating additional requests that were necessary due to the extended delivery period as an impact of the current Covid situation.
Fantastic service. Friendly and helpful service from Gillian. Thank you
Car prepared well and adequate basic driving information provided.
I was kept up to date at all times with expected delivery dates and any questions I had were dealt with straight away - my car was delivered at a time that suited me, everything was great.
service provided was second to non.
To sum up in one word - amazing. Dick Lovett in Bristol is a great location and I was looked after well.
When I ordered my car Covid broke out and I was concerned how long I would have to wait. As soon as I made any contact with the centre I received a prompt response which reassured me that they were on top of my order.
The sales team were very helpful and professional and nothing was too much trouble
I am very happy with the professionalism within the showroom and the updates along the way during the vehicle order. Gillian was very friendly and helpful.
Regular updating during the COVID-19 lockdown, negotiated deal honoured after three months wait. Love the videos issued on handover to meet social distancing rules, well done Dick Lovett, I was very impressed.
First brand new car for me personally ever. Again well managed even though there was a delay due to lockdown across Europe and U.K.
I received excellent service despite the circumstances with COVID-19.
Andrew the Sales Executive was great to deal with