Meet the Team

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Daniel Hicks

Head of Business

Iain Stephens

Retail Manager

Keith East

General Sales Manager

Joshua Day

Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Lawson

Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The effiency of handing my car to you and the professional handling by your staff

Service

Service was great, but the car was valeted and one of the plastic screw cap covers on the door handle has gone missing, probably during vacuuming ? Still waiting for the replacement which has now been 3 weeks when it was promised next day.

Service

Replacing a light bulb seemed a little expensive. But not a problem really.

Service

Because the staff that I met were efficient and friendly

Service

I just feel that for what I am paying I would expect really hot service where it was a bit clunky and I didn’t always feel like we were so important compared to people with newer vehicles

Service

Very efficient and courteous service

Service

5 * service as always. Work completed in the promised time and great valet.

Service

Again, great team, particularly Stuart Cattanach and Mathew Hutchinson.

Service

Excellent customer service from the moment I walked through the door - as always

Service

Everything done on time. Dick Lovett’s found a quiet area for me to take an international conference call.

Service

I wasn’t taken to a desk to book my car in I was spoken to at the chair section. I was asked if I wanted to bother leaving my car as it would cost £106 + you may not find a fault. That was the main point of me being there for you to diagnose a fault

Service

Really surprised that the request for the MoT wasn’t understood and even if it was not understood why didn’t the rep see that it was needed soon and suggest it!

Service

There were no surprises and my questions were answered in a straightforward way.

Service

Service was okFault from gearbox not cured

Service

A reoccurrence of the same fault was disappointing

Service

Friendly service which kept my up to date throughout

Service

It was what I expected.

Service

There was a poor communication with customer as to the status of the my car being service at Dick Lovett. Had to call them but no feedback given. Went there to personally follow up, wasting to much time just to know the status of my car.

Service

helpful courtesy bus to mall

Service

relaxing and I felt confident in the people taking care of me

Service

I am always very well looked after at Dick Lovett - it’s a lovely dealership, they go out of their way to help you - offering to drop you to the city if you’re there for a while, or complimentary use of the local gym, or a desk. Perfect.

Service

Delivery of my loan car was somewhat delayed (more than an hour), but other than that it was a pain free experience

Service

Salesman was great when i was buying the car but when i received a call a week after buying the car and me telling him there was a couple of little issues with the car that i would like sorted i struggled to get hold of him again. Service ad blunt to

Service

You had the car all day and yet it was not properly cleaned, the fuel gauge also dropped 60 miles from dropping off to picking up, although we were told this was normal this has happened before. The car also wasn’t ready at the end of the day!

Service

Took 4 days to look in the knowledge base for a know issue

Service

There were no problems with the service.

Service

completed all service items required on time and with great care

Service

Good service but unfortunately you where unable to fix the problem and I have to bring it in a second time.

Service

We do seem to sit around a lot waiting to be seen. I was expecting the car to be cleaned, but it was just sprayed with water. Leaving watermarks all over. Tbh it was cleaner when i brought it in. The transport to the local shops was excellent service

Service

I had my winter wheels and tyres changed with my summer set. I thought the price was expensive compared to the last BMW garage I was using in Sussex

Service

Very good service and could do enough to meet my needs, very pleased and happy.

Service

The service was completed the car was taken to be washed, I waited nearly an hour, I asked when I could have my car, I was told that there was a hold up at the valet area, would have prefered to have been given the option to take it unwashed

Service

I was advised after the service that wiper bldes needed replacing. It would have been helpful to have been asked before the service whether I wanted worn items identified during the service to be replaced (up to a specified monetary limit)

Service

free service,all done as required when requested.

Service

I was disappointed to receive no feedback when I collected the car and no invoice to show what work had been completed (eg pollen filter changed). I thought maybe it would subsequently be emailed to me but nothing has been received to date.

Service

The layout of the reception and the customer facing focused - engaging layout and staff

Service

Good service by Jordan, let down by the mistakes made in the body shop

Service

Couldn’t ask for more

Service

Service done in a timely manner while we waited.

Service

See above . Catalog of issues and repeated mistakes . I complained and thankfully due to the poor service I had it was agreed that the second issue would be covered .

Service

I have never recieved bad service. Can’t fault it.

Service

So friendly and keep you updated on what's going on

Service

It was as good as I normally receive

Service

Well see above. The steering wheel was covered in oil. Two years ago when I got the Car Tracy Stevens the saleswoman was wonderful and could not do enough for you. The Service department were a disgrace. Before cars have always been cleaned.

Service

Efficient service completed on time and agreed cost

Service

The whole time my car was at the shop I wasn’t carried along with the progress on my car I had to always phone in and when the car was ready they asked to pick it up and didn’t tell me what the problem was with the car Until I asked and on the day of

Service

Very friendly staff from entry into the dealship, right the way through the service experience.Only negatives were that I wasn’t notified when car was ready for collection (had to chase) & slow on collection despite quiet showroom (30 min+ wait)

Service

They provide a good professional overview of the entire car in a way that you can understand

Service

Booked a loan car and dealership would not release car unless I provided my NI number. There was no prior warning. There are also data security issues. D L now have my address, credit card, NI no, phone number. Too much info. Not pleased.

Service

Because the Compuer upgrade failed and is still not undertaken. A waste of a day already

Service

All staff are polite and helpful

Service

Booked my car in for a morning appointment but car wasn’t ready until gone 5pm

Service

Very knowledgable staff

Service

The vehicle service aspect was entirely satisfactory. However quoting me £2000.00 to repair the tailgate strut was ridiculous and means that I am forced for the first time in the 28 years that I have been a loyal customer, to look elsewhere.

Service

I was kept waiting for quite some time for a lift. Service itself was good.

Service

Amazing staff. Bent over backwards when the situation took a different unanticipated turn. All was resolved efficient and successfully.

Service

You can't fault the service at Dick Lovett BMW Bristol

Service

It all worked very smoothly

Service

Mandatory updates on new model X3 completed and additional work on steering column solved a problem that had affected vehicle since it was purchased. Had to leave car additional day for work to be completed as part was not in stock.

Service

Friendly and knowledgeable service staff and excellent premises to wait for car. I dropped a star as the video sent to me seemed to be a mechanism to generate sales for body shop etc when nothing needs doing to my car as it is in good condition.

Service

High quality service

Service

Quick turnaround

Service

My earlier response tells it all

Service

excellent service

Service

Slight confusion over ‘recall’ but otherwise excellent service

Service

Exceeded my expectations

Service

I was a bit disappointed that the courtesy car had been used as I had arrive late. The advisor put my car on the express service path. I was taken to the Mall at Cribbs. The service was completed on time. The advisor was helpful and handled this well

Service

The staff were very helpful.

Service

Efficient service, wished to meet my needs and configured the deal appropriately.

Sales

Alex made the whole experience smooth and painless !! She was very easy to deal with .

Sales

Faultless and great customer care. I felt confident and well informed at Divk Lovett, Bristol

Sales

Very good service and correspondence during the purchasing of the vehicle however the car was delayed for months, granted this was unforeseen but did cause us great inconvenience. The other factor for not a higher score was some of the emails were ex

Sales

Excellent sales service plus car exceeds our expectations. Excellent support provided when car has had to be returned to have a faulty sensor replaced.