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ABOUT Dick Lovett Bristol

Find out more about what we do and meet our team.

Meet the Team

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Daniel Hicks

Head of Business

Keith East

General Sales Manager

Jack Taylor

Sales Manager

Phil Rossiter

Used Car Sales Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Vitti

Reception Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Alun Pippin

Retail Manager

Lizzie Hart

Retail Manager

Molly Wardle

Retail Specialist

Simon Maskell

Group Buyer

Iain Stephens

Sales Controller

Jacob Allen

Service Advisor

Scott Adams

Service Advisor

Lucy Maine

BMW Genius

Matteo Zanetti

BMW Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional service

Service

No issues

Service

A pleasure and no niggles at all.

Service

High quality of staff, courteous and efficient, work promptly completed.

Service

Good value and good quality work

Service

Recall was completed and premium car wash was fantastic but just make sure to check the premium wash next time so the customer doesn't need to come back another day.

Service

Very good.

Service

Ordered the car we wanted for the price we aimed for

Service

Very profesional

Service

Booking this MoT and the recent Health Check/Service was simple and straightforward; the professionalism of staff members provides confidence that my car will be well looked after throughout.

Service

Everything went as planned

Service

I was kept updated on all aspects of work being carried out, and was very pleased with the work when completed.

Service

Covid procedures in place but informed all the way which made it less stressful on arrival. Vehicle was ready on time and a full explanation give on what was carried out.

Service

Scott Adam's who I dealt with there is fantastic , an asset to BMW, nothing is too much trouble and service is second to none ! A++++

Service

Everything was conducted swiftly and professionally - and with a friendly manner.

Service

Stuart's customer service and support was really appreciated

Service

The whole team from the receptionist and Karen to the service advisor a pleasure to deal with.

Service

great service, good price, very happy

Service

Identified problem I didn't know I had and rectified it.

Service

I was given an appointment on the first day convenient to me. An additional service requirement was flagged up the service adviser, Fay, dealt with on the same day, and I was kept informed of progress. The car was washed and ready for collection

Service

Fixed my car to keep my kid safe

Service

Prompt

Service

Happy with the service. No car clean this time, but that may be COVID related or because the service was on a Saturday

Service

Good service

Service

Fay - my service advisor - was candid, friendly and professional. She kept me informed before, during and after my appointment and was flexible about the return of the loan car.

Service

Excellent and efficient service

Service

At the Dick Lovett garage we have been completely satisfied with the customer service.

Service

Work completed on time they were informative throughout the process

Service

Good service

Service

The quality of the work carried out is always first class.

Service

Excellent customer service

Service

Always keep you informed what's going on

Service

The service advisor who I dealt with at BMW Bristol was first class a real 10/10 score for him and your team.

Service

Car serviced and washed no hassle

Service

Straightforward

Service

Everything went as planned.

Service

Couldn't ask for any more. Fay on the service desk was helpful and accommodating. The healthcheck and service provided by Josh was perfect and very informative. Both assets to your company.

Service

Car picked up & dropped back as promised

Service

Well explained and prompt response

Service

Excellent understanding of needs and delivery of solutions

Service

The job was done to a good standard, at a good price and good service throughout.

Service

The rep who sold me the car (james Christensen) live relatively local to me, and contacts me regularly. When I mentioned the car required servicing, he arranged to collect the car on his way to work, and return it at the end of the day. Excellent

Service

Quick, efficient and polite

Service

Polite staff, good coffee whilst waiting, free wash

Service

Great service

Service

Issues resolved with ease.

Service

The service was carried out well

Service

Delightful

Service

Again friendly staff, knowing that the Work carried out was done by professional engineers.

Service

Flawless & Professional service, looking after a fellow employee and a courtesy car given at short notice for me to use.

Service

I had no complaints

Service

Good, professional service by a team that knows what they are doing!

Service

An easy and pleasant process

Service

Extremely satisfied. I was kept informed at all times on the progress of the vehicle and also impressed with the report sent through to my mobile.

Service

Very professional and pleasant

Service

Service was ok taking just a little longer than planned

Service

No issues

Service

Fay helped, very professional and listens, followed up ??

Service

Scheduled service and maintenance issues carried out to high standard. Straightforward appointment, first class communication over complex issues. Service adviser listened, carried out all instructions and requests. Covid security excellent .

Service

I was kept informed about what is happening with my car through out the repair.

Service

All was good.

Service

Nothing was too much bother, kept me informed every step of the way

Service

Great service as always

Service

Throughout the booking and service process they were very helpful and Fay kept me in touch by phone with what was going on. The staff manning the reception desk are always friendly and helpful.

Service

I gave 5 stars as that is the service I recieved was very impressed by the customer service.

Service

Everything was done in a professional manner

Service

Straightforward, accessible booking. Professional, approachable staff. High quality process and service. Kept well informed re timing/cost. Made very welcome and was looked after whilst waiting for service to be completed. Usual quality from Lovett's

Service

Bloke seemed a nice chap

Service

Communicative, thorough. Enjoyed the video pre-my confirmation of what would be serviced. Excellent communication through the day.

Service

Professional as always.

Service

Polite and capable handling of problem

Service

met expectations

Service

I was notified prior to the service of the cost of works needed to be carried out

Service

Answered all my questions

Service

My car passed its MOT. I'm delighted

Service

I was impressed with the flow of information and the high level of communication. The video summary of the car was very welcomed although the technician did speak very quickly and at times was difficult to understand.

Service

Great service, easy process set up especially with the covid protocols in place. Car had an issue during the service resulting in the car being in for a few days but Steve sorted me a courtesy car for the duration

Service

Very good service! Friendly staff. Fixed what was needed

Service

Excellent service

Service

Was kept well informed

Service

Good customer service, all went to time and as planned. My service advisor kept me suitably informed with service progress etc.

Service

Staff I dealt with were helpful and friendly enough.

Service

service was very prompt, easy to understand. Have never had a service from BMW before, didn't feel intimated or overwhelmed at all. COVID measurements were also brilliant.

Service

Everything went as planned and smoothly

Service

Service advisor steve was more than helpful and the Mechanic who done the car

Service

No trouble with warranty work on my X2, new reversing camera and software upgrade . Although was not too happy about resetting all my car settings , and nav and phone inputs all because of the data protection act which is a pain.

Service

Excellent service, especially from Jacob Allen who was very helpful.

Service

In these Covid times Dick Lovett has gone out of their way to make the experience a safe one. All work was completed in a timely and efficient manner.

Service

The gentleman who dealt with me was extremely good and attentive. Appreciated.

Service

completely satisfied

Service

They did everything I wanted them to do.

Service

Good communication and efficient vehicle checks, quick service which suited my schedule.

Service

Everything I expected

Service

Work completed within timeframe given - i was offered a coffee which i wasnt expecting.

Service

The work undertaken resolved the problem we had with the car. The work to be undertaken was explained to us.

Service

as above

Service

Excellent and regular updates on progress of car. Very polite and helpful staff.

Service

The person in charge was courteous, friendly, gave immediate feedback and was very promot

Service

Although every thought was given to the cars problem and it drives very well. The noise was not eradicated. but I have been given the opportunity to return which I appreciate.

Service

I was given regular updates throughout my car's service and MOT. I was sent a helpful video showing work being carried out and I was very happy to have a price match on fitting a new tyre.

Service

Everything was done in the allotted time that was given to me, and the customer service was top notch.

Service

Scott managed the booking and process to perfection - to the extent he called me and booked me in! I would add that your Technicians video was excellent, really clear, confidently delivered and all in one take! Much better than I could do! Well done

Service

Professional.

Service

Parts team extremely helpful and kept me in the loop. Would have scored higher but the part purchased didn't fit the car - problem has been escalated to Germany.

Service

Stuart Cattanach has been so helpful, excellent customer service.

Service

First class. You picked up and delivered the car. Everything clear and as expected.

Service

Nothing seems to be too much trouble for them to ensure I had a trouble free experience.

Service

I had a few questions I wanted answering about my car . I have had 4 previous 320 EDs and I therefore understand the car. Harry Foxall-Giess answered my queries well.

Service

Very quick service and great customer service.

Service

Very professional and kept in touch at all times

Service

Waited for car service to be completed. Paperwork seemed to hold up post service hand over ie l could see car parked but had to ask for completion.

Service

I found the same car at a lower price at another dealer . After some conversations Dick Lovett matched the price.

Service

Very friendly, gave their best in these difficult circumstances.

Service

Very pleasant helpful staff kept me updated on all aspects.

Service

I was completely satisfied with the service. Whilst additional work was necessary I was consulted beforehand and kept informed throughout.

Service

Mainly it was a recall but I had the air conditioning serviced which was completed at the time.

Service

Great reception. Covid protections well managed. Service centre staff were knowledgeable on the work required to fix my fault.

Service

As above, the staff were friendly and helpful, questions were answered quickly and waiting time was less than expected.

Service

Steve Found was excellent and refreshingly straightforward

Sales

Sales Executive Tracey Stephens provided a first class service in all respects.

Sales

Sam is friendly, approachable, always takes the time to explain the small details, listens to what you ask for and need from the car and provides an ongoing service - it doesn't stop as soon as you drive off the forecourt.

Sales

Hugely satisfied - I've elaborated in the next question, but in summary I made contact via web form, which was promptly followed up and then I was put in touch with a Alexander Mayne as Sales Executive to support me through my purchase. Very happy.

Sales

Very good customer services from Emily

Sales

Very pleased, covid procedures were adhered to so we felt safe, staff were friendly, welcoming, helpful and knowledgeable. We felt very looked after.

Sales

Very satisfied as Tracy from Dick Lovett Bristol explained everything about the car and also kept me informed about on delivery time very helpful

Sales

Great service, always very friendly.

Sales

Everything went absolutely smoothly. Despite the pandemic, electronic methods of purchase and communication went very smoothly. Queries answered quickly and clearly.

Sales

Tracey Stephens loves her job and is therefore fabulous at it. She is a real asset to you, as she is professional, knowledgeable, friendly. Nothing is too much and she is a joy to do business with. I really think she should have a pay rise.

Sales

As above friendly attentive informative staff

Sales

Friendly professional and great comms throughout the process

Sales

Kept informed all through the process so very pleased.

Sales

Very satisfied difficult dealing with handovers due to current covid restrictions but during the purchase both Andy and the manager Nick were very helpful making contact to check things out, changing documents.

Sales

Excel;lent salesman Chris Harriott who always looks after us and gets us the deal and spec we want

Sales

Salesman was pleasant, knowledgeable and efficient.

Sales

Tracey kept me informed every step of the process.

Sales

Well organised and speedy service

Sales

Great

Sales

I went around Audi and Mercedes and the experience with bmw is second to none. It was top draw

Sales

As above, very smooth sales process in difficult times.

Sales

Completley satìsed

Sales

I was informed of each and every step and kept in touch with everything to do with my car

Sales

Very helpful advice and suggested vehicle options without any 'pushy' selling

Sales

Excellent communication, value for money, attention to detail. Timescales met and a fantastic sales experience due to the excellent sales approach of Tracey Stephens.

Sales

covid limitations prevented it being 5 star.

Sales

Your representative explained everything clearly before ordering And was very helpful on hand over considering it was outside due to lockdown

Sales

The sales room was closed so I couldn't test the vehicle before purchase. Steve sent me photos and a video which was helpful. I think the service was as pretty much good as it could have been.

Sales

Tracey Stevens and Lizzie Hart were extremely helpful and patient from my initial inquiry through to the purchase and delivery

Sales

Very courteous and professional service

Sales

No hassle car buying with experts advice and customer service

Sales

Under very difficult COVID restrictions they managed to get everything ready for a straight forward handover

Sales

The car was delivered to our house by Tracey who is lovely

Sales

As always, amazing customer service from start to collection.

Sales

Very satisfied as I was kept regularly informed when I could expect to receive my vehicle and cannot praise Tracie highly enough for answering all my questions and for all her help.