Meet the Team

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Daniel Hicks

Head of Business

Keith East

General Sales Manager

Joshua Day

Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service booking staff do not know about service requirement timescales. Booked in for service 3 days before BMW permitted service period.At second attempt booking was for wrong timings on the day of servicing.

Service

Exceeded my expectations

Service

Best dealer experience.

Service

Slight confusion over ‘recall’ but otherwise excellent service

Service

I was a bit disappointed that the courtesy car had been used as I had arrive late. The advisor put my car on the express service path. I was taken to the Mall at Cribbs. The service was completed on time. The advisor was helpful and handled this well

Service

All a bit vague as to when a car that was advertised as for sale on your site was actually going to be viewable.

Service

The staff were very helpful.

Service

Everything dealt with as advised

Service

Car booked in for parts to be fitted but were not available,due to non deliveryRebooked with couteous car.

Service

Service element was fine.

Service

Really helpful advisor. could not have done more for me. He was 5 stars. The rattle that you fixed from the parcel shelf stayed fixed for about 48 hours and is now worse than ever and driving me nuts hence the fairly satisfied rating.

Service

As above

Service

Took several calls and over 6 hours to get to speak to a service person

Service

Although the service was good etc, telephone calls could have been returned to appraise me of the situation.

Service

It is always such a stress free experience when dealing with the team even when you are about to spend a lot of money! I gave Steve (Found) quite a difficult ask with some tight parameters. It took a few hours but he met them. Great service!!

Service

Great communication and genuinely felt like they wanted to provide a good service.

Service

Did exactly as promised, to a fixed price and without any fuss. Courtesy X2 was nice too.

Service

Excellent service provided by Alec (Alex) who did all he could to keep me informed about progress in completing repairs to my car. Much appreciated the attention paid by him and Matt to ensuring I was satisfied with the results.

Service

The tyres were fitted as instructed, the issue with the rear hatchback door was resolved satisfactorily but the full valet which was offered to us as gesture of good will from a previous visit/issue wasn’t carried out.

Service

needed another new rear tyre approx 6 weeks after last one, this was not mentioned previously. Car parked under the only tree in car park and when collected was covered in bird poo which has marked paintwork. Previous hire car, fuel light on

Service

2nd BMW purchased from Dick Lovett with continuing good service .

Service

The service took a little longer than expected to book inOne criticism is the after cleaning of the car, the wheels had only been sprayed and there were distinctive dirty water marks on the 20" wheelsWould have scored a 9 if car was cleaned nicely

Service

Different information shared when car handed over to when Hubby had his car - not standard opening procedures - or doesn’t appear to

Service

Very good service. Only gripe was a discoloured badge on my 3 year old car which I was told was my fault due to cleaning solutions used. Thought a replacement badge would be an easy thing to absorb for BMW

Service

My past experience has been good. The car has been dealt with well and as far as I can tell in the best manner.However at my last visit the tyres were inflated to 2.5 bar and not to 2.2 bar as claimed.

Service

The team covered all the end of warranty matters including addressing some wheel corrosion issues without delay. They even arranged for a i3 for me to evaluate whilst my car was being seen to. Jacob and Simon could not have been more attentive.

Service

The help and service by all of those with whom I had contact was first class; no issues here.

Service

I am completely satisfied with BMW due to their service, attentiveness, and extremely caring and very friendly every time I visit. I always use the BMW very promp pick up service when needed.

Service

Gave me a good service, good price etc. Nothing outstanding. Asked to speak to a sales person who gave bad service. Dick Lovett pestered me with emails to get a spot at gold key event and he wouldn't show me cars the week before to get an idea to buy

Service

Accommodated me from outset & arranged for courtesy car so my working day wasn’t disrupted

Service

The work was completed satisfactorily but the vehicle was kept overnight due to a shortage of personnel who were qaulified to do the work

Service

When asked about any concerns we mentioned 4, none were resolved to our satisfaction. please see Q3.The advisor was very good at listening and saying the right things but didn’t follow it up with any meaningful action as nothing was resolved.

Service

Further explanations given to me on how to see what is due in the future.

Service

All work carried out exactly as advised, clear cost explanation.

Service

Great experience.

Service

Have had experience with Renault, Ford, Audi & Skoda in the past - service & dealership facilities were a in a league above all of these

Service

No problems afterwards

Service

When I booked appointment I was told it would take five hrsBooked in @ 8.30 told wanted car all day.Visit Cribbs.4 hrs later, car ready and washed.Told "ready soon, it is being cleaned". Replied I could see it in car park.Communications?

Service

Service adviser was very helpful and the car returned to me when stated.

Service

I had to wait 6 weeks for my car to be serviced. Then it was overdue with 1500 miles above the expected milage for the service, but according to BMW dealership it is fine.I had to wait as the courtesy car was not ready and then it was really dirty!

Service

Car put in for service under prepaid plan. Was advised by agent at pick up that washer fluid was low concentration. They did not put any concentrate in but topped up with water so now even worse, and no room to put more concentrate in.

Service

As in my first reply the service has been very good.

Service

Very good friendly service

Service

Nothing to much trouble very well looked after.

Service

Made everything so easy for me

Service

Alex was excellent. Video was informative.

Service

always attentive and courteous at all stages of booking to servicing

Service

Communication has been poor. The problems are still ongoing with the vehicle. I’ve been waiting over a week for a proposed date to return the vehicle. Courtesy car was not what I expected or agreed to have when I made the booking.

Service

Very attentive customer orientated service. Good communication. Provided courtesy car at no notice.

Service

Listened to the customer, and delivered everything that was promised !

Service

See answer to Q1. Also good facilities, and shuttle bus to Cribbs Causeway is a good idea. (Even though we did not use it! Enjoyed the walk.)

Service

I was not happy that this time round, I receive more problem with my car. I took for MoT and Service and not only I got a very expensive issue on my hand but also my life fall in danger due to the garage negligent. Sorry, I had to be honest :-(

Service

After leaving following the service the brake warning lights came on And the car had to be returned to the garage and have new break pads fitted. It did not give me too much confidence that the service was thorough. Also meant spending over 7 hours.

Service

See above. The lead times on services if you need a courtesy car, are pretty awful to be honest. My air conditioning was broken (warranty work needed) and the proposal was to wait nearly a month if I needed a courtesy car. That's not good.

Service

Regas due May should have been mentioned at mot late April

Service

Helpful staff, finished on time with a summary video. Very good

Service

Kept up to date throughout whole process

Service

Not offered courtesy car whilst in service & had to go 10 days without car access. Team are nice & approachable, although I did feel they would say anything to persuade us that the car was fixed, even though it wasn't.

Service

Professional, friendly and interested. Also, helpful shuttle service to and from Bristol with, again, a professional and friendly driver.

Service

Because I was completely satisfied!!I was impressed by the video of my car by your engineer.

Service

Booked in my car for a running-in service and specified for a waiting appointment which I was offered. I was then phoned by you THE DAY BEFORE the service that you will need my car all day which meant I had to change all my plans and organise lifts.

Service

Good communication and particularly like the video from the technician.

Service

Excellent service

Service

Service completion was notified by text but the phone number given was not recognised. Otherwise service appeared thorough.

Service

Accomplished the work needed in agreed time

Service

The work was carried out and my car came back spotless

Service

Dick lovett Bristol have always made me feel incredibly welcome and taken great care of my car. Very confidence inspiring.

Service

Everything went very smoothly

Service

Work carried out to plan

Service

Very helpful and dropped car off whilst i was abroad.Car hadn't been cleaned though thought that was poor?

Service

It was extremely busy and whilst it was useful to have a courtesy car (had to wait a few weeks for availability) it took quite a time to be seen to.

Service

Listened to my needs and completed the service when convenient for me.

Service

booking was easy and good service from the Service Advisor

Service

No problems

Service

No courtesy car was available, I was offered transportation to my workplace in Bristol which was fantastic, but there was no offer of a return journey

Service

Flexibility, caring about the outcome and not taking ‘no’ for an answer on my suspension failure - we wouldn’t even consider using anyone else

Service

Whilst my car was only in for an MOT and air conditioning service, I was kept informed of progress throughout the day. I received notification as soon as all works were completed so that I could collect my vehicle early.

Service

Cant seem to do enough for you

Service

You were very efficient

Service

The work was good but on checking the car 2 days later I noticed a small double dent on the centre of the bonnet (see above), However I can't be sure this was done at the service, so have not made an issue about it.

Service

The receptionists are polite and efficient and the service staff was knowledgable and helpful. Special thanks to Raj Poppat for treating me as a fellow human. He went above and beyond to make my experience with BMW the best it can be.

Service

Problem with a stone stuck in the break calliper. Fixed to high standard inc re-dressing of break pads, car returned in great condition having been cleaned and fluid levels topped up. Would have scored lower if price wasnt discounted for later return

Service

My car was promptly checked and a fault rectified, an oil service advanced to ensure I didn’t need to bring her in again in a Few weeks. A courtesy car was not available in the timescales, but I was dropped and picked up by my office in the centre

Service

I have no issues with the dealership they did their best to help me, my issue is with your warranty company and head office.

Service

Efficient service

Service

Did everything that was necessary

Service

So easy

Service

Called prior to confirm I'd remembered. Well looked after on day and given updates.

Service

Very quick to book my car in, unfortunately the problem was found late on a Friday evening but every effort was made to get the part for Saturday although the delivery failed. I do however appreciate the efforts made

Service

The customer service assistant handling my warranty service was rude; did not update me on what work needed to be done/had been done; did not provide me with any information on courtesy transport (we had travelled over 45 miles for the service).

Service

Quality personal, that never let you down.

Service

Very helpful staff, they knew I was waiting so rushed the work through.

Service

Job done, carreturned clean.

Service

Please see response above for details, not enough characters available to paste same information here

Service

Excellent feedback on car heath status, personal service on car collection and return delivery

Service

Coffee not bad - tasted better at other places, just about enough chair space. Could do with more floor space. I was not offered business lounge despite having used it before and being a professional needing to work and having been with BMW for over

Service

Booking in for a service to explained 1 wheel was scuffed needing repair. Assuming this would be done, but upon arrival service staff explain this has to be done with a separate appointment. This is not the case at Porsche Centre.

Service

Good mechanic and service team

Service

People were polite and happy to explain details of what was going to happen and when I returned to pick up my car were happy to take the time to explain details of the service

Service

no issues and good communication

Service

Nice environment, salesman was professional, knowledgeable and friendly, without being pushy.

Service

At the end of the visit I was told I would have to wait between 20 and 45 minutes to have the car cleaned. Not what you want or expect! I didn't wait....

Service

Clean, efficient and well organised.

Service

Was able to quickly drop car off and pick up loan car with ease. Staff were helpful when explaining the process.

Service

Please see comments below

Service

Staff very helpful. Service completed on time and car cleaned like new.

Service

Great service and felt you were on my side - ie: never felt you were trying to take advantage of my mechanical ignorance

Service

Nice wee touch with videoBit slow to book in car in morning but staff very polite and helpful

Service

Would have been five, if it weren't for an inspection flap being left open causing me to have to return to the dealership immediately due to the noise it was making.

Service

Worked well but if you book car in for day, you need to arrange pick up

Service

It would have been nice to know exactly what was serviced and taken out on the car. Including trend depths and when the next is due. I did not receive any of this information sadly.

Service

watched the video of the work carried out and a health check,very informative.

Service

The team arranged a courtesy car at short notice. However was a little disappointed that it was a Toyota I go. Overall very good.

Service

The service team were very professional and fully explained what was required to keep the car in tip top condition. The video taken by the service engineer is great to watch as it allows you to see the condition of the underside of the car.

Service

All I went in for was resolved.

Service

Excellent check in service. Collecting the car was disappointing as another customer pushed in front of me so another member of staff kindly took payment but it meant we couldn’t discuss the report.

Service

Completely.Staff were very obliging and knowledgable.

Service

Frustrated at having to wait for collection next day when parts Mgr said it was a 2 hour job - not told that the job wouldn’t start until a health check had been carried out and a video produced and sent to tell me a car with 3K miles had good tyres!

Service

There was an issue as the car was not secured properly overnight. cAMERON RESOLVED THIS WITH MINIMUM FUSS

Service

Great service! Very professional and knowledgable staff. Tracey Stephens was fantastic throughout!

Sales

See above answer.

Sales

Courteous and professional service received from Sam Lenthall. He took a lot of time to ensure we were presented with as much information as we needed. At no time did we feel pressurised during the decision making process.

Sales

Our purchase was dealt with efficiently and effectively. Great help.

Sales

Very helpful and friendly

Sales

Purchased the car I wanted

Sales

no problems, great service, very attentive staff and I'm very happy with my new car

Sales

Delighted with a service with updates right-up to collection date

Sales

Steve Found is just a good guy to deal with, takes all the stress and pressure of purchasing a new car away

Sales

Service and communication was excellent. I was kept informed every step of the way.I was send a short video showing me my new car the day before I collected it which I thought was a great personal touch.

Sales

It all went very well with no problems. Thanks Steve Found and the team.

Sales

Chris Harriott was very helpful through the whole process, the car was ready on time and all set up ready to go.

Sales

All good.

Sales

Ben Sperring was great to work with and his customer care was exceptional.

Sales

Nothing to fault Salesman kept in regular contact and provided good service

Sales

EXPECTATIONS MET AT ALL TIMES

Sales

Process been updated always back to me, pick up was smooth too. All good.

Sales

The whole buying experience was pleasurable, which in today's competitive market was a surprise to me. The Sales Team never pressurised me and let the product sale itself. I felt that they had my interest at heart in making sure I got a good deal.

Sales

The only thing that Chris at Dick Lovett didn't do was stop the rain!

Sales

We were looked after like we really mattered and the coffee was yummy

Sales

Tracey Stephens was truly professional throughout, on a par with previous service that I had received from Scott Martin on earlier purchases. I am a very satisfied customer.

Sales

Everything was great apart from the fact my delivery was delayed and late

Sales

Perfectly and completely satisfied and also impressed! All went very well.

Sales

The franchise, Dick Lovett of Bristol were faultless, our sales representative Chris Sparrow was knowledgable, helpful and attentive without being over bearing. Our car was delayed by BMW UK for 4 weeks, this is the reason for not giving 5/5.

Sales

Friendly efficient service.Really welcoming made you feel very comfortable and that nothing was too much trouble.