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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
720 ratings and 295 comments received in the last 90 days.
18 July 2024
A new stock car which suited our needs and budget, was quickly found. Charlotte was very professional navigating us through all documentation. She made the whole experince of buying a new car very enjoyable and relaxing.
16 July 2024
As above
11 July 2024
Easy to order. The sales lady kept me up to date all the way from ordering to delivery
09 July 2024
Unlike mercedes themsales perwon, steve was well educated on the model, enabled a test drive promptly, didnt poace me under any pressure and made the trade in of my vehicle easy and fair.
09 July 2024
Everything was smooth and easy with Mitch, Thank you to Harvey for the handover, very knowledgeable
09 July 2024
Dick Lovett Bristol and particularly Charlotte Boge went the extra mile to ensure our vehicle met our needs. Charlotte kept us updated and advised and supported us throughout the ordering and build processes and preparation for hand-over.
07 July 2024
Charlotte was easy to talk to and we managed to find a happy medium with price. The delivery of the car was quick and simple, I can see myself getting another car in the future.
07 July 2024
Steve Found at the Bristol branch was excellent.
06 July 2024
Easy to deal with, no issues
05 July 2024
Really helpful, patient salesman (Joe Chadwick) helped me through a long new car decision process and found a car I hadn't considered previously
02 July 2024
Angelo made everything flow smoothly. He's a credit to BMW and Dick Lovett.
02 July 2024
I'm a repeat customer and the retention team had encouraged me to get in touch should I need assistance. Harvey Baber has been most helpful and made me an offer I couldn't refuse. He treated me very well through the purchase process. I was delighted
02 July 2024
Couldn't say a bad word about anything. The hold experience was amazing. Had a great experience on the delivery/ collection day.
02 July 2024
The negotiation process was friendly and helpful and I was kept updated on progress with the delivery. The handover was friendly and efficient making the whole process very smooth leaving me satisfied with my decision to change my car.
02 July 2024
Very satisfied
30 June 2024
Great advice all the way through the process
30 June 2024
Charlotte listened to our needs and was accommodating considering our difficult situation. She found us a car quickly at an amazing price. We had a choice to get a car from another bmw dealer but chose this one because of the service we got here
30 June 2024
My salesman and point of contact throughout my purchase was Harvey Baber. Harvey understood my needs for a new car and gave recommendations which I happily ran with. Once the car was ordered he regularly updated me on it's progress.
29 June 2024
Although my X3 was delayed, Angelo was really good at keeping us up to date on its progress and general communications were excellent. Nice gift on handover as well.
27 June 2024
Overall very good, just a little disappointed with the delay on the vehicle We ordered the vehicle in February and it was supposed to be ready for collection May but was delayed until 24th June.
27 June 2024
Simple, clear, transparent process. Polite, professional staff.
27 June 2024
Charlie kept me fully informed throughout the delivery process with emails and telephone calls.
21 June 2024
Tracey was fantastic!
16 June 2024
Great service
08 June 2024
Super quick delivery, felt very appreciated and welcoming at all times
03 June 2024
Perfect, great welcome at reception as always and Tracey Stephens is the best sales assistant, would not buy from anyone else - she knows what I like and always gets a car that's perfect for me
02 June 2024
Brilliant
02 June 2024
Tracy was always on top of everything and kept me informed throughout the process. A Flawless handover. Very enjoyable process. As it is every time
30 May 2024
Again Harvey was on hand to help with anything and worked around my schedules to get the car delivered and prepared.
29 May 2024
It was really weird being so looked after by Sophie to then have some random
27 May 2024
Courteous, knowledgeable and friendly staff
24 May 2024
Joe Chadwick who sold us the car was great to deal with and Angelo who delivered the car was lovely!
24 May 2024
The car is brilliant. The handover was brilliant, the right balance of helping me and letting me explore the car. Friendly reception staff, nice coffee :-) always a pleasure.
16 May 2024
I was unsure of which model & specification I wanted and had lots of questions. All answered patiently and in detail.
15 May 2024
Electronic car was good choice saving money on fuel
14 May 2024
Bristol dick lovetts I have been buying cars from for many years
14 May 2024
On collecting my car everything was explained well and I understand
14 May 2024
They satisfied all of my needs
14 May 2024
Mainly good experience ...just a little too much pressure to 'sign on the day' we went in. I think this was unnecessary as I was always going to choose a BMW and buy it from there !
10 May 2024
I always use Steve Found and he's a first class.
10 May 2024
Charlotte was great from start to finish. She made sure I was kept informed at all stages and ensured everything was sorted to my satisfaction. She was first class.
08 May 2024
Super customer service throughout from Lucy Maine
08 May 2024
Again, the salesperson and finances Will and Paulo were amazing. They explained everything thoroughly and made me feel completely at ease. I had a 3 month wait for my car and Will kept me updated with frequent calls and reassurance.
08 May 2024
Good communication throughout.
06 May 2024
Sophie was polite, professional and transparent during the whole process. She has kept us informed through emails and phone calls throughout. We're extremely happy and grateful for it.
02 May 2024
Great experience. Felt that I was buying a car from BMW, not being sold to.
02 May 2024
Very satisfied with the experience, would recommend to all.
30 April 2024
Harvey has been fantastic throughout the sales process.
30 April 2024
attentive and easy - also got me the deal i wanted
29 April 2024
Everything was smooth and straight forward,
21 July 2024
Good communication and respect for a older bmw
21 July 2024
No problems - everything as expected
21 July 2024
Everything was done promptly but the tyre pressure on the wheel that was refurbished was far too hard when I collected. At 2.8 instead of 2.3 bar, which seemed a bit unsafe.
21 July 2024
I was in for a recall (EGR cooler). My recall (& subsequent AC service) was completed quickly and my car returned cleaned inside & out. Melissa kept me updated throughout.
21 July 2024
Very good service
21 July 2024
Efficient and responsive at a difficult time having lost 2 tyres and needing BMW Roadside Assistance to collect and deliver the car over a Sunday.
21 July 2024
Fully satisfied
21 July 2024
From initial phone call to collecting my car was a 1st class service
20 July 2024
Everything was done I requested Well managed by Clare
20 July 2024
Quick waiting time
19 July 2024
Best dealer in the UK and staff were top notch
19 July 2024
Happy with the way my service issue was dealt with. The customer services team are helpful and the pricing was fair. Good communication when slight delay incurred owing to staff sickness.
18 July 2024
Like I said earlier, you have a beautiful set up, stunning cars, it it's your staff that does you the most justice!! Nothings too much trouble and exceptionally helpful.
18 July 2024
Friendly staff. Good prices
17 July 2024
Very satisfied
17 July 2024
The service team are excellent. Just generally have to wait for parts to come in which delays things a bit but this time they also sorted an engine management sensor for me that they weren't expecting to be looking at! Really appreciated.
17 July 2024
The work was completed at an outstanding level. The service department kept me updated through the whole process.
16 July 2024
Claire was very accomodating and personable.
16 July 2024
Very respectful
16 July 2024
when ever I get a quote for any work or a piece of equipment, they never give it with the final price including VAT
15 July 2024
First class from start to finish.
15 July 2024
Engineer pointed out a bad installation of rear springs by Halfords that could have cost me a lot of money. Halford have resolved the issue. He also was very informative on a repair that I will have to do soon ( rear differential)
15 July 2024
Your reception team were very good, Lucy Hawkins dealt with me for billing etc. and was very good, and I have no complaints with the service provided to me or my vehicle.
15 July 2024
Kept informed throughout the day and when my car overran a courtesy car was supplied
14 July 2024
Good service.
14 July 2024
Very satisfied - fixed the problem.
14 July 2024
Excellent welcome and service from all staff. Delivered back on time.
14 July 2024
Service advisors excellent
14 July 2024
Easy to check in the car and friendly team
13 July 2024
N/A
13 July 2024
Car sorted and work completed on time.
12 July 2024
No complaints. All good round
10 July 2024
Claire was fantastic and ensured my experience was excellent.
10 July 2024
They kept me informed at all times
10 July 2024
Claire Beynon and Teresa were a joy to deal with. Better than the blokes I have had in the past.
09 July 2024
Service was carried out on time, efficiently and at a fair price
09 July 2024
My instructions were followed exactly.
09 July 2024
well informed on work needed, was provided with costing which helps
08 July 2024
Service from Claire was brilliant as said. wait was longer than expected. Also tried to arrange test drive which fell through.
08 July 2024
All done to plan
08 July 2024
I couldn't imagine another garage providing a better service experience.
08 July 2024
Following a puncture, the whole experience from recovery of the car and the help I received from the service team was excellent
08 July 2024
Really helpful and friendly staff kept me informed of the progress of my car.
08 July 2024
Everything was perfect
07 July 2024
Lovely people and always a pleasure seeing the guys at Dick Lovett Bristol ??
07 July 2024
Wiper blades were changed with no extra cost
07 July 2024
It is very useful to have a video sent by the technician to my computer telling me about the health check of brakes, tyres and recommendations to keep my car in good condition.
07 July 2024
They fitted my MOT in at the last minute and managed to source a new tyre quickly and at a reasonable price.
06 July 2024
Work completed as stated and on time.
06 July 2024
Every staff are so pleasant and accommodating
06 July 2024
Kept informed at every stage of issues identified, and resolution
06 July 2024
Good reception staff, job well done.
04 July 2024
This time I was given a loan of a car as I can't leave my husband to long at home because of his illness.
04 July 2024
The whole process was easy and staff very helpfull
04 July 2024
Superb service all round especialy from Melissa Atkins service advisor.
04 July 2024
I was able to tick all of the objectives boxes in my list following my visit and walked away feeling content and totally satisfied.
03 July 2024
Made to feel valued as a customer.
03 July 2024
Ryan is amazing
03 July 2024
Repair was quick and efficient, in spite of a part being on back-order. Only real criticism was the wait for the original appointment, especially as this was not for a routine service!
03 July 2024
Ryan was excellent, professional and polite, he went above and beyond with my request so a very satisfied customer.
02 July 2024
Work carried out quickly and at great value.
02 July 2024
Delivered the car back when they said it would, even though I had a last minute issue that meant I dropped it off later than planned.
01 July 2024
When l was given an electric automatic loan car, Claire sat with me and l drove around the car park a couple of times until l was happy with it. But what a car, wow !
01 July 2024
As above, cost of servicing a 10 year old car, seems a tad high. I could of taken the car to a bmw specialist garage, and had the same work done for £202 less. However I am trying to keep the computer service history up together.
01 July 2024
Booked in very efficiently, work completed as expected
01 July 2024
Always a great service
01 July 2024
Excellent customer service, the service feels very transparent.
30 June 2024
My service was carried out to a high standard and in a reasonable time.
30 June 2024
Courteous service
30 June 2024
The car had to return to correct a fault which was not done correctly the last time
29 June 2024
It achieved the objective
29 June 2024
Jack Taylor and Ryan from service, don't know his surname but great customer service
29 June 2024
Because you did a good job
29 June 2024
Timely and friendly staff
29 June 2024
Lucy and Martin were excellent - everyone was friendly - I have ignored the issues highlighted in my first question response as these were not the dealer's fault.
27 June 2024
Pleasant staff
26 June 2024
Very happy. Very clear video and safety heck on my n/s wheel as requested
26 June 2024
From checking in to the collect of the vehicle was first class.
25 June 2024
The works to the vehicle were completed to a satisfactory standard, however not completely confident that the Service Advisor and Technician were as competent as they should be.
25 June 2024
Didn't take too long
25 June 2024
All aspects were great
25 June 2024
Would have been 5* but despite offering that the car would be washed and cleaned before pick up, nothing was done. Expectations were raised and then dropped.
24 June 2024
Great staff, great service!
24 June 2024
The reason for 4 rather than 5 stars is that I had to wait several weeks for a service booking with a courtesy car.
24 June 2024
They everything with professiolnalism, and the staff are helpful.
21 June 2024
Helpful, courteous. Did not fix the problem. So likely to need a return visit meaning more time without my far
21 June 2024
An not with some adjustments and a health check with data
19 June 2024
I'm totally satisfied with the service experience, the team have gone the extra mile to make it happen and keep me updated at all times.
18 June 2024
Excellent service and information provided and especially as it was a complimentary service for my excellent BMW!
17 June 2024
On time
17 June 2024
No issues since recall replacement; Fitting time faster than expected
17 June 2024
Very satisfied with our experience. Staff very helpful made you feel welcome and kept you update . Very relaxing waiting area . Video report also very helpful .
17 June 2024
No issues and everything done as expected. Just felt there was too much in the way of emails etc trying to upswell.
17 June 2024
This was a BMW call back and was dealt with very professionally.
16 June 2024
Your service is good, but your charges are high, which is why I use my local German car specialist garage for servicing etc.
15 June 2024
Efficient and problem fixed.
15 June 2024
Very happy,
15 June 2024
Lucy was really helpful with my car!
15 June 2024
I have had many appointments at DL Cribbs over the years, it just gets better, I can work as if I am in the office, really professional environment.
15 June 2024
Good professionalist
15 June 2024
Good but expensive and also waiting around on the day
15 June 2024
Your service personnel (Hallam) was very efficient and courteous all through the process.
15 June 2024
I was attended to promptly
14 June 2024
An easy Saturday morning trip up for a service, all done quickly and with quality
14 June 2024
Ryan Etherington is a superstar! His service levels, communications, engagement and recommendations are all top notch and of the highest professional standard. He defines going above and beyond.
14 June 2024
Again communication was great from Jordan and he explained everything we needed to know in depth.
12 June 2024
Really helpful
12 June 2024
From start to finish very professional.
11 June 2024
Professional
11 June 2024
The wait was too long for a booked slot (tyre replacement). Original booking was for front tyres, but phoned up later to check and replace rear tyres if necessary. The rear tyres were not replaced but the vehicle health check marks the rear tyres as
11 June 2024
Excellent service
11 June 2024
The service was excellent, and Ryan Etherington was very clear in the video.
11 June 2024
Excellent customer service from Steve Found and Clare ( Service dept)
11 June 2024
Work completed on time and within quote cost. Car nice and clean and additional queries answered. Clear explanations of work done and highlighted issues that should be addressed in the near future.
10 June 2024
Really helpful service advisor- H Hawker
10 June 2024
Work undertaken as requested
09 June 2024
Service agent should have known more about what was being done.
09 June 2024
Great service from the young lady who dealt with me when I took my car in for replacement brake pads.
08 June 2024
After agreeing an early morning appointment I was kept up to date via the Idrive App of progress and, where required, provided approval for some additional work. This saved time in the end to end process. All BMW staff I dealt with were helpfull.
08 June 2024
Work completed as expected in good time.
07 June 2024
Easy to book, great reception, efficient and professional, but oersonable, service
07 June 2024
Serevice and beeing kept informed
07 June 2024
After having previous issues with other dealerships regarding my current car it was nice to get friendly and professional customer service from Dick Lovett BMW
06 June 2024
A professional approach from the team.
05 June 2024
Quick and easy
05 June 2024
Arrangements for service and loan car went as planned. An issue that became apparent subsequently was dealt with by the Service Agent in a most helpful and professional manner with a positive outcome
05 June 2024
Work undertaken within agreed time frames
05 June 2024
My car was repaired, cleaned and completed early. I was also given a similar iX3 as a curtesy car.
05 June 2024
Hallam and Claire are always fantastic.
04 June 2024
Charlie Smith & Eamon Greener a credit to the company. Between them nothing seemed to much trouble, even when a few issue became present. Both showed great professionalism.
03 June 2024
Despite some initial communication issues my problem was dealt with satisfactorily and without cost to myself.
03 June 2024
Car fault not resolved
03 June 2024
Work was excellent
03 June 2024
Very helpful and personal service provided by the dealership staff.
02 June 2024
Complimentary car clean well done. nice staff
02 June 2024
Fantastic service received from Lucy Hawkins
31 May 2024
The job was done quickly and the free lift to the Mall was very much appreciated
31 May 2024
Service went smoothly from dropping car off to collection
31 May 2024
Cost
29 May 2024
This was a recall, part not in stock and car had to be kept for 36hrs. Why knowing the recall was for a specific part were parts not on site.
29 May 2024
Shocking customer service at all levels, never return calls and keep customers updated on the progress.
29 May 2024
Confident that everything is serviced at a good standard
29 May 2024
Friendly staff members and professional approach.
28 May 2024
Every point of contact I've had with BMW has been great. It's my first BMW and so far I'm very happy with the service
28 May 2024
Excellent although a progress report towards the end of the day would have been helpful
28 May 2024
Like the video up date regarding my car. Clear explanation of what work was been carried out.
28 May 2024
Quick service, friendly people
27 May 2024
The customer service advisor was so friendly and professional.
27 May 2024
Top marks to Hallum - he kept me updated and found a courtesy car at short notice when it became apparent my car needed to stay in overnight but I needed a car for business the following day. Impressive car clean also after missing out last time.
27 May 2024
Very happy with the service experience, easy to book my car in for service and I was able to wait while my car was serviced.
27 May 2024
Easy experience...professional staff as I would expect From a premium motor company
26 May 2024
This is my first service. The video was a very pleasant surprise! I was kept updated but the space to sit and wait was super cozy
26 May 2024
Melissa Atkins always helpful a great member of staff
26 May 2024
The assistant was brilliant. She checked my Nov 2023 MOT health check, found an error and saved me £203 for unnecessary work. She then helped me with the dashboard computer settings. Brilliant service.
26 May 2024
Lucy kept me in touch,as too the work that needed to be done.
24 May 2024
There is still a restraint fault on the vehicle.
23 May 2024
Everything got done in a timely manner
23 May 2024
Everything went to plan and on time.
22 May 2024
Fast friendly service. Nice area to work/wait while waiting for work to be carried out. Makes BMW stand out vs other garages
22 May 2024
A welcoming atmosphere from the moment I entered the dealership. It was a thoroughly pleasant experience.
22 May 2024
Brilliant service! Everything was perfect
21 May 2024
Great communication and good service. Car was ready for collection in the allotted time and was cleaned as well
21 May 2024
Nothing went wrong
21 May 2024
All went well and as expected, really appreciate it
21 May 2024
Good service.
21 May 2024
Fault inv process explained - what they did and how it would be improved given the limitations of the software interaction between the bmw and my iphone. Nowas lot better.
21 May 2024
Will provided a great service and answered all our issues
20 May 2024
excellent
20 May 2024
Hallam Hawker made the difference
20 May 2024
Fixed my problem
20 May 2024
Hassle free experience
20 May 2024
Pleasurable experience
19 May 2024
The service they gave me was excellent
19 May 2024
Great customer service and kept informed at all times by Claire Beynon.
18 May 2024
Experience went smoothly Melissa Atkins sorted a loan car for me and kept me updated on my car
18 May 2024
Tyres were changed and car washed all in a short amount of time.
18 May 2024
Great friendly and helpful staff. Never a problem.
18 May 2024
Reminders, on day service and follow up
18 May 2024
Additional work identified that I wasn't aware of meaning the car is safe to continue to drive. I also like the video assessments that the engineers do on the vehicles. Also cleaned the vehicle inside and out before returning to me.
18 May 2024
Everything went precisely as it should.
18 May 2024
Good service
18 May 2024
All work completed efficiently and on time including unscheduled maintenance
18 May 2024
The service I received was as expected from BMW Dealer
17 May 2024
Friendly prompt service
17 May 2024
Very nice people to do business with
16 May 2024
Ryan was excellent and the car was presented back lovely and clean
16 May 2024
Ongoing issue to be resolved.
16 May 2024
Hallam very helpful
15 May 2024
Kept well informed throughout. Invoice query resolved promptly.
14 May 2024
Excellent Service and helpful staff
14 May 2024
Would recommend to everyone who wants to take car being looked after with high standarda
14 May 2024
Would like to say the service I received was second to none.
13 May 2024
Very good service from everyone I met at dick lovett
13 May 2024
A positive and professional team who know what they are doing
13 May 2024
Friendly helpful
12 May 2024
Zero fuss and prompt service
11 May 2024
I had an issue not long after buying my vehicle. After flagging this up when my service was booked in the extra financial cost wasn't added to my invoice.
10 May 2024
ALL GOOD
10 May 2024
Good work clearly explained and ready on time.
10 May 2024
Excellent customer care provided by Ryan and the front desk.
09 May 2024
Staff polite and helpful
09 May 2024
Ryan was great.
09 May 2024
Great service, looked after my car and returned it clean and spotless.
08 May 2024
I was treated and spoken to like a valued customer.
08 May 2024
On time on budget and great communication
08 May 2024
From booking to collection the process was efficient, stress free with the work completed as requested and the car returned cleaned.
08 May 2024
Very happy, great service, excellent communication throughout, no problems
08 May 2024
Everyone was very helpful and the service time was shorter than anticipated
08 May 2024
friendly staff and willing to help
08 May 2024
Very poor customer service. Didn't ask questions and understand requirements and needs of the customer. Actually came across rude at points.
07 May 2024
I was able to work at the dealership whilst my car was being serviced
07 May 2024
I was made to feel an important customer to BMW and all of my queries were answered in an expedient manner.
06 May 2024
I've given 5 stars because I was completely satisfied.
06 May 2024
Very helpful and considerate the customer situation. Loving smile from everyone. Sovling the problem on time and high performance. Superise gift.
06 May 2024
For the reasons above but also the extremely polite and knowledgeable booking lady , Lucy .
06 May 2024
Over and beyond with my recall
06 May 2024
Treated well by all staff especially the reception staff
06 May 2024
Excellent service from Josh Cooper. Nothing was too much trouble. Very professional from my arrival at Dick Lovett to taking my car away the next day.
05 May 2024
Service took a lot longer than I'd originally been advised it would take, but otherwise good
05 May 2024
Welcoming personal and in time
05 May 2024
Every effort was made to help.
05 May 2024
Easy drop off and collection, friendly and professional. I particularly enjoyed the personal health check video
05 May 2024
Really pleased with the outcome and kept in the loop at all times.
04 May 2024
It was easy to book and the car was ready as agreed! Nicely cleaned also.
02 May 2024
Fantastic customer care
02 May 2024
Excellent
02 May 2024
Did what it said on the tin
02 May 2024
My advisor, Ryan Etherington, is very good at his job. I always feel welcomed and supported whenever I've an issue that needs resolving. Particularly on longer visits, Ryan goes out of his way to ensure I am as looked after.
02 May 2024
It's always smooth sailing.
01 May 2024
Good communication, nice facilities (free coffee/wifi), helpful service rep
01 May 2024
Professional personnel
01 May 2024
The video was excellent and clear and Lucy was friendly.
01 May 2024
Car was in checked in and complete within 2 hours
01 May 2024
When i saw the vehicle for the forst time i was quite underwhelmed, as it had not been prepared. Kevin went to great lengths to explain why this was the case and reassured me that any problems would be rectified before sale had completed.
30 April 2024
Excellent customer approach by the manager
30 April 2024
Always fantastic service from staff
30 April 2024
They dealt with us on time and didn't keep us waiting long for the service to be done.
29 April 2024
Good service
29 April 2024
Hallum kept me up to date about the progress of my car. Car was washed and cleaned.
29 April 2024
kept informed of progress
29 April 2024
Fast service
28 April 2024
They did their utmost to meet my request to have the car ready by 3 pm and kept me informed of progress
27 April 2024
Just great service thanks
27 April 2024
Very good to the point.
19 July 2024
Tracey was very knowledgeable and couldn't have been more helpful. Kept informed all the way along.