Meet the Team

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Daniel Hicks

Head of Business

Iain Stephens

Retail Manager

Keith East

General Sales Manager

Joshua Day

Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Lawson

Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Total efficiency

Service

Satisfied other than needed to telephone to chase if car was ready and ended up leaving it there for a second day. Wasn't a problem but would have been a 5 if I'd had a call from the garage

Service

easy to arrangecourteous and informative staffhigh quality technical workvideo supplied talking through the car's condition

Service

Pleased with quality of service but disappointed in lack communication

Service

Three attempts to resolve faulty idrive screen and still not fixed. Accept the fault is intermittent but video of fault provided.

Service

Everything was ok, professional staff.

Service

£580 to service a 1.5 3 cylinder engine in the 218GT is a bit of a joke. Nothing wrong with the service they provide but the price just doesn't reflect the nature of the car. I'll probably go elsewhere when out of warranty if we still have it.

Service

Alex was very helpful and explained the service in good detail. However I was told my vehicle was ready to be collected and when I turned up I still had to wait almost an hour.

Service

My vehicle was pick up within an hour of my call and everything was dealt with so smoothly. I received updates all along from recovery through to car collection. A faultless service.

Service

Good value for money. Thorough.

Service

I particularly liked the video with the engineer.

Service

I had to phone up my self to see if my car was ready ‘ and it was ,over a hour or more just waiting there , then it was not cleaned and there was oil marks on the bodywork ‘ this is not what I expect from Bmw

Service

I remain loyal, but I have had problems with the booking in procedure on two recent occasions.

Service

Time was taken to ensure every question was answered.

Service

Great service, quick well informed and reassuringly reliable

Service

I was pleased with the quality of service but the labour charges are now so high that I may have to search elsewhere for future servicing needs.For the first time on a service and MOT I did not receive any info on the state of the car(tyres etc)

Service

I don't think you could better it.

Service

Only issue is they did not reset my service light. Other than that really easy and professional.

Service

I have had trouble getting good communications with the service staff regarding the service package I had and I feel I have been badly advised or supported.

Service

I wasn't happy with a couple of things.- we asked where our free vehicle check was and the assistant said it would be mailed to us and it never was. And, we didn't get the usual video check. Not sure if this has been discontinued?

Service

Always professional and excellent customer service.

Service

I was very impressed with my service experience and again nothing was to much trouble. Jacob looked after me and talked me through the process whilst my car was promptly ready at the time I had been told and had been washed which was a nice touch.

Service

A slight problem this visit. When I booked the MOT and warranty check. I was but through to the Mini side, this meant the BMW team could not find my booking. They still obliged and got the car in and dealt with it.

Service

had to leave it overnight

Service

I liked receiving the video to say what had been done, I liked the ease of picking the car up quickly.

Service

As above

Service

great service, efficient drop off, great hire car service, good quality video of service

Service

Car serviced on time. Courtesy car provided. Advisory issues emailed with estimate for cost. Car returned in pristine condition.

Service

car had to go in twice and second time had to sit and wait as no car available to borrow.

Service

Very good service with helpful staff

Service

Easy explanations of all work carried out, lovely clean car on completion, very good staff

Service

Very pleased with all aspects of my recent service. The video is a good idea. Everything was clearly explained. The service was completed well within the timescale given to me. Excellent interior and exterior valet. Thank you Alex and David!

Service

A little slow when I returned

Service

In the end the job was done well. It just seemed hard to get it all started. I’ve given a low score because of the hassle and because I felt messed around. And the inconvenience.

Service

Service done upgrade done But before they looked at my car they seam to be aware of drive train fault and that faulty valve was the problem ( was this the reason for the upgrade / recall ? )Told new valve fitted and that was 100 % fix the problem.

Service

Totally good experience from the time the car was picked up till it was returned to my front drive

Service

Comfortable waiting area. Quick service

Service

On time servicing place to work whilst waiting good staff and refreshments

Service

Very fast, efficient and friendly.

Service

They were helpful, understanding and thorough

Service

Great Service

Service

Very satisfied, and the car was sparkling afterwards.

Service

Over £300 for effectively an oil service is too expensive in my view

Service

Efficient and knowledgeable

Service

The basic work was done, the follow-up element hasn't been acted upon, the experience lacked professionalism

Service

Poor. No transportation offered, no updates, made to wait at beginning and end. Explanation of service outcome had to be pushed.

Service

Dick Lovett always gives me the level of service that I require. All the staff are helpful and polite, and nothing is too much trouble. The salesman (Chris) always acknowledges me and has a chat, and offers any help that he can give me.

Service

Value for money very low, takes a long time

Service

The garage is a pleasant place to be and run very well The staff are very attentive

Service

Work completed in a timely manner with no nasty surprises. always willing to talk to you concerning any issues you may have.

Service

Apart from doing a great job on restoring the interior of my car, I was also grateful that the guys noticed a problem with the bolt holding on the door. They took photos so that I could show the accident repair company who had fixed my car a year ago

Service

They did what they said they would do in the time they said at the price they quoted.

Service

Very efficient and friendly staff, good facilities and the work on the car was perfect.

Service

Always polite and helpfull

Service

dropped points for value for money

Service

Rattle resolved with explanation

Service

Not happy at the moment to be honest

Service

Personal

Service

Usually receive a phone call when my car is ready to pick up but didn’t this time. I was called just before 18:00 but was too late to be picked up then. Had to pick my car up the following day. Luckily that wasn’t a problem this time.

Service

We felt that the costs were high and we were expected to have advisory items actioned

Service

Guys did good job having to replace lot of the engine bay.

Service

Good quality service. A little on the expensive side.

Service

No problems

Service

Did everything they said. Easy to deal with and helpful advice and feedback

Service

Well looked after, quick & efficient service from the lovely team

Service

Hire car provided and my car was nice and clean once returned. Prompt service too and was kept in the loop.

Service

Always excellent personal service

Service

Despite being early for my appointment service was prompt and courteous.

Service

A slight delay to the return of the car was largely due to the fact that my insurance company was slow in responding to confirm that the work was authorised. It would have helped to know this upfront to prevent last minute phone calls.

Service

they have recently done some body work repairs for me to a very good standard and also done a first service on my latest car which was done to a good standard while i waited for it

Service

Priced in advance.Courtesy shuttle makes life that much easier.

Service

At my original service date it was noted that not all the work could be completed so this was an additional visit. Work took less time than I thought and I was given a place to work while at the centre. Friendly and helpful staff kept me updated.

Service

Easy to drop the car off and get it picked up again, and also the fact that the shuttle service was able to take me home even though I was slightly outside the radius operations. Much appreciated and thank you.

Service

Replacing a light bulb seemed a little expensive. But not a problem really.

Service

The effiency of handing my car to you and the professional handling by your staff

Service

Service was great, but the car was valeted and one of the plastic screw cap covers on the door handle has gone missing, probably during vacuuming ? Still waiting for the replacement which has now been 3 weeks when it was promised next day.

Service

Because the staff that I met were efficient and friendly

Service

5 * service as always. Work completed in the promised time and great valet.

Service

Very efficient and courteous service

Service

Excellent customer service from the moment I walked through the door - as always

Service

Again, great team, particularly Stuart Cattanach and Mathew Hutchinson.

Service

Really surprised that the request for the MoT wasn’t understood and even if it was not understood why didn’t the rep see that it was needed soon and suggest it!

Service

Everything done on time. Dick Lovett’s found a quiet area for me to take an international conference call.

Service

I wasn’t taken to a desk to book my car in I was spoken to at the chair section. I was asked if I wanted to bother leaving my car as it would cost £106 + you may not find a fault. That was the main point of me being there for you to diagnose a fault

Service

There were no surprises and my questions were answered in a straightforward way.

Service

Friendly service which kept my up to date throughout

Service

Service was okFault from gearbox not cured

Service

A reoccurrence of the same fault was disappointing

Service

It was what I expected.

Service

There was a poor communication with customer as to the status of the my car being service at Dick Lovett. Had to call them but no feedback given. Went there to personally follow up, wasting to much time just to know the status of my car.

Service

helpful courtesy bus to mall

Service

I am always very well looked after at Dick Lovett - it’s a lovely dealership, they go out of their way to help you - offering to drop you to the city if you’re there for a while, or complimentary use of the local gym, or a desk. Perfect.

Service

relaxing and I felt confident in the people taking care of me

Service

Delivery of my loan car was somewhat delayed (more than an hour), but other than that it was a pain free experience

Service

Salesman was great when i was buying the car but when i received a call a week after buying the car and me telling him there was a couple of little issues with the car that i would like sorted i struggled to get hold of him again. Service ad blunt to

Service

You had the car all day and yet it was not properly cleaned, the fuel gauge also dropped 60 miles from dropping off to picking up, although we were told this was normal this has happened before. The car also wasn’t ready at the end of the day!

Service

Took 4 days to look in the knowledge base for a know issue

Service

There were no problems with the service.

Service

Good service but unfortunately you where unable to fix the problem and I have to bring it in a second time.

Service

completed all service items required on time and with great care

Service

We do seem to sit around a lot waiting to be seen. I was expecting the car to be cleaned, but it was just sprayed with water. Leaving watermarks all over. Tbh it was cleaner when i brought it in. The transport to the local shops was excellent service

Service

I had my winter wheels and tyres changed with my summer set. I thought the price was expensive compared to the last BMW garage I was using in Sussex

Service

The service was completed the car was taken to be washed, I waited nearly an hour, I asked when I could have my car, I was told that there was a hold up at the valet area, would have prefered to have been given the option to take it unwashed

Service

Very good service and could do enough to meet my needs, very pleased and happy.

Service

free service,all done as required when requested.

Service

I was advised after the service that wiper bldes needed replacing. It would have been helpful to have been asked before the service whether I wanted worn items identified during the service to be replaced (up to a specified monetary limit)

Service

I was disappointed to receive no feedback when I collected the car and no invoice to show what work had been completed (eg pollen filter changed). I thought maybe it would subsequently be emailed to me but nothing has been received to date.

Service

The layout of the reception and the customer facing focused - engaging layout and staff

Service

Good service by Jordan, let down by the mistakes made in the body shop

Service

Couldn’t ask for more

Service

Service done in a timely manner while we waited.

Service

See above . Catalog of issues and repeated mistakes . I complained and thankfully due to the poor service I had it was agreed that the second issue would be covered .

Service

I have never recieved bad service. Can’t fault it.

Service

It was as good as I normally receive

Service

So friendly and keep you updated on what's going on

Service

Efficient service completed on time and agreed cost

Service

The whole time my car was at the shop I wasn’t carried along with the progress on my car I had to always phone in and when the car was ready they asked to pick it up and didn’t tell me what the problem was with the car Until I asked and on the day of

Service

Well see above. The steering wheel was covered in oil. Two years ago when I got the Car Tracy Stevens the saleswoman was wonderful and could not do enough for you. The Service department were a disgrace. Before cars have always been cleaned.

Service

No issues

Sales

Steve was brilliant from the moment I walked into the dealership, I switched from Audi not only just based on the car but because of the service I received. Steve took the time to understand my needs and recommended accordingly. He didn’t hard sell.

Sales

Dick Lovett is a fantastic dealership from Dealer Principal right down to telephone Receptionists. There is a consistency of service at the very highest level imaginable. I have had unequalled, and probably unequalled, personal, tailored service!

Sales

Service on the day of picking up the car was fantastic. A really personal service and the flowers were a lovely touch. Emily took the time to show us around the new car and how all the different functions worked.

Sales

Another excellent experience. Steve Found makes the buying experience and process very easy and is always happy to help.

Sales

The salesperson (Sam) even drove me to the local Lloyds branch when I had an ID problem with my Debit card on the day of purchase.

Sales

All the staff at Dick Lovett Bristol are very helpful and welcoming.

Sales

Alex organised the purchase of exactly the car we wanted for a very reasonable price

Sales

Straight forward. Salesperson didn't mess me around and spend hours trying to make me spend more than I wanted. Managed expectations that were met from the outset.

Sales

Great site, great staff. Easy pleasant transaction

Sales

This is based purely on the experience of dealing with Sales Executive Chris Sparrow- Chris was fantastic throughout the purchase of the car with his level of knowledge and ensuring we were always kept up to date- A top guy and salesman!

Sales

Just a really good experience from time I visited showroom, chose vehicle and options and took delivery.

Sales

Dick Lovetts Sam kept me informed and was easy to contact even when bad news arrived?The bad news was the fact the car was delayed for 6 months? No fault from Sam or Dick Lovett.

Sales

Happy relaxed and enjoyable from start to finish. Our sales executive was polite and friendly and nothing was too much to ask. He went the extra mile to help.

Sales

The Bristol BMW centre kept us informed of the status of our new car. They were able to answer any questions or queries that we had. They were a pleasure to deal with.

Sales

Delivery was on time and available 1st of September as requested and the car is fantastic.

Sales

Had a great experience with BMW and the Dick Lovett staff as always

Sales

All friendly helpful staff excellent service always offered drink and biscuits

Sales

Efficient service, wished to meet my needs and configured the deal appropriately.

Sales

Alex made the whole experience smooth and painless !! She was very easy to deal with .