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Completed the job and clezned the car
Everything was carried out as expected
I had no problem with the service
Efficient service, rectified issue and kept me informed along the way.
Efficient and friendly service
They do what is required when they say they will, dont try to charge me for things that I dont need and clean the car afterwards. Stuart Cattanach is always very attentive.
Service reception was pleasant but was not empowered to adjust the overall casts to a reasonable level.
I think i was served by Amy - she was lovely, very accommodating.I was kept informed during the day with the progress and everything finished on time and my car was cleaned
They did a good job, and left the car very clean.
Dick Lovett staff were helpful and attentive
Have always been treated extremely well on arrival with my car.
How can you improve on Completely satisfied ?
I am always completely satisfied with the service experience as I an always fully informed throughout the service.
The service was very good (Gemma I think dealt with me) however I would never recommend using Alphabet, and I will not ever again.
I couldnt fault the service I received, even down to the excellent coffee and convenient courtesy bus to the local shopping centre - although this gave my wife an excuse to spend, spend, spend!
Everything was completed as required
Nice environment to take the car
No problem was diagnosed but the car appears all ok now
Made to feel comfortable on every visit with refreshments, toilets, bus to Cribbs Mall and picking up a clean car after the service.
I've not given 100% as everytime I visit I am up-sold Air Con re-gassing and told that it is recommended after 2 years.....If it is a BMW recommendation, then why isnt it included in the 5 year free servicing package, like the Oil, brake fluid, etc?
Mis diagnosed broken rear springs on car inspection leading to loss of time booking warranty replacement (Inandout Bristol) and a morning getting car in to do work Ono find springs not deteriorated since fitted July 2017.
well looked after by staff with full collection and return of vehicle as well as courtecy car
No complaints. I was given a time slot and the service was carried out within the slot. I was offered refreshments whilst I waited.
No hassle, kept well informed, friendly staff, price lower than original quote, valet included.
Repair was carried out exactly as promised and on time. My car was very well prepared for its return to me and was immaculately cleaned inside and out. The Mini loan car was very good too.
All went very smoothly
Best service I have ever received. I like the fact you get a video explaining the service and how they check your car
Did what it said on the packet
Overall, I was very satisfied with the service experience and I opted to wait for the service to be completed as it was only an oil service but it did take over two and a half hours, which I thought was an excessive amount of time?
It's not the customer service mans fault, he did his best to dilute the situation and put up with my disappointed face!
Good quick service with explination and video review of the car. Polite service and seen as the paying customer despite being in uniform work wear. A day on the tools!
Efficient and speedy service. Friendly and professional staff.
Service is very professional with an excellent video feedback.
Hire car was ready and in good condition
did not have to hang about on arrival - dealt with promptly. Work to be carried out was made clear.
Staff very goodUnderstood car problemSorted on time
Quick service while I was with one of your salespersons.
Car too slightly longer than expected but kept informed so it was no problem
Very impressed, perhaps could have been offered a courtesy car for the day to save logistical issues but not a major problem.
My car feels much better to drive after its service
Good customer service although car was ready at the agreed time. Tyre details on mot health check did not match actual tyres on car which means assumptions were made & a chip on windscreen was not highlighted.
Good communication,good service level agreement,good showroom and customer facilities. Felt I had the full attention of my customer service team member.
Well looked after and the service centre was able to sort out the car issue straightaway so I could be on my way to work within a couple of hours.
I was told that a minor fault noted at the preceding service was not in fact present. The fault could not have cured itself. This difference in diagnosis makes me doubtful about the quality of both services.
I was happy with the work, and feedback.
Satisfied with service provided, however one small issue that was not addressed at the service.On the report it stated that one of the tyres had a puncture the puncture was not repaired and nail not removed. Surely that should be part of the service
I received a very professional and efficient service.
The service manager that dealt with my case with polite and helpful, however at this stage the issue that my car was in for has not yet been resolved
Very satisfied as I received a video detailing the work being done to my car
Good service from booking through to conclusion
Re-call dealt with very well
Extremely helpful and experienced staff. I had a non-standard problem with my car and Cameron, Dave & Simon applied their expertise to diagnose the problem. They kept me fully informed of progress and a detailed explanation of the work carried out.
Very happy with the friendly service
WaIted for 21/2 hrs not 2
Car was in longer than expected, compensation was received, but car remain in longer again, with me having to chase when it would be ready
I received a health check video clip and it identified that there was an oil leak on the real axle but however on collection l anticipated to be informed that this has been fixed through the warranty was advised otherwise.
Problem was completely resolved
Excellent and efficient service provided by Cameron Ramsay
In the end the work was done to a high standard, but it took several days to complete and I was left without transport at a rather important time of year!
I think a car that is only 4years old and under a one year warranty should have a electrical harness corroded ,and I was charged for finding the fault ie taking rear bumper off ,the car was in for the same censor fault before but only a new censor
Given duff info to start, then had a long wait when returned.
they completed everything
Quick efficient helpful staff and clearly presented information on what was going on.
The service could not have been better.
Their insistence at assigning a service representative to you means you sit and wait to be seen, sometimes for quite some time, while there are other service representatives free. We were also charged for an AC recharge to our surprise.
Staff are very helpful although service times given are never achieved or realistic, especially if valeted afterwards! However, still a good service
Service and MOT were carried out quickly and efficiently, the waiting area is very comfortable
Overall I was generally pleased with the service. A replacement tyre had a faulty valve and ran flat on my way home. Had to return the next morning to get it replaced. Was dealt with professionally though.
Happy with service and length of time
Well apart from the fact that I didnt get emails / text messages to remind me that MOT was due your Service team got the car in within a couple of days.
Courteous and attentive reception and accompaniment during the service process
The service was good, but nothing outstanding. I paid a lot of money for the car and a service package that I also purchased, so I would expect an very good service.
The boot and inside of the car were no valletted.
Overall I am happy, 3 recalls were implemented at the same time
Very professional, efficient and customer-friendly service.
There were no issues.
Can,t fault it.
I have always found the utmost courtesy together with easily understood explanations of what is necessary for the service being carried out
A fast friendly efficient experience from the call right through to the collection of the car, well done!
The work was carried out quickly and I've had no problems with the work.
Service done perfectly, marked down as asked for quote after non fault accident for bodywork but they didnt do this so had to do at end of the day while I waited
Excellent, friendly staff at Dick Lovett. Very helpful with drop offs and provisioning courtesy cars if needed. Good waiting area with excellent coffee.
Always great and friendly, always busy but well managed
Guided and everything explained making you feel at ease and valued.
I took the car in for a service l was then told it had a call back on it l so instead of half a day it was an all day job this caused some inconvenice
Very satisfied as it was a quick and easy process and I was treated well by every one and offered free drinks and snacks.
Always have received a warm welcome and prompt service
Gemma was very helpful and the MOT was carried out on time within the time period specified.
I always have an amazing experience and the staff are all friendly and accommodating there.
Both pleasant and timely
This is based upon the service team are very efficient and personable
Outstanding customer service
Great people friendly
See above , and did discount tracking cost as I had bought the car only 8 weeks before from the Garage.
Again can't fault the service I gave been given very polite and helpful receptionist's good facilities etc
Because there was nothing with which to be dissatisfied
Part replaced no quibbles
Quick servicing happening at an exact time - friendly staff - an office where I can work while the car is being serviced.... fantastic!
Very satisfied with this experience. All booked in on time and kept up to date. Collection was made easy and the woman who dealt with me even went and got my car from the far car park and brought it to the front of reception.
Efficient staff, polite. No delays. Lift to the Mall and back. No problems with MOT & health check.
MOT and "Fast lane" service took longer than I expected despite no extra work needed. On the phone I was told it would be ready at 11, when dropping the car off (15 minutes early)I was told it would be ready at 11.30 but it wasn't ready until 12
The car came back beautifully, on time, and was even delivered to my home, as I couldn't get down to the service centre quite easily.
Completed within the timescales given
Would have given you 5 stars, but you seem to have stopped giving the car a wash and vacuum with services now. A shame.
Josh has been good to deal with and professional at all times.
My M6 had a fault with its break discs, bmw had it for 10 days to fix and run in, was told theyd try and get me another M car to drive for those 10 days but best they had was a 520d, I pay a lot of money per month to drive an M car!
Excellent customer interaction
Friendly and efficient attention from the moment of arrival
As above .. communicative and caring service without trying to push to hard on extras
Personal service provided, collecting and delivering the from home
Generally its a pleasant expereince without any issues.
The service itself was straightforward. Communication between the receptionist and the servicing staff failed to explain the nature of a fault in the satnav software, and I received a call to say that a change to the DSC had not been done, but it had
kept informed of progress all the way through and arranged local mini bus to shopping centre whilst waiting
All work carried out even some issues that were not apparent. Good communication through out.
Top service and all part of Bmw services
You were able to fit me in at very short notice and provided an area where I could work. Refreshments were on hand throughout my time with you and the car was serviced whilst I waited.
BOOKED THE CAR IN. GTVEN A PICK UP TIME. UP, LEFT THE CAR IN ON TIME AND PICKED IT UP ON TIME. WHAT COULD ANY ONE WISH FOR ANYTHING BETTER?
Well looked after by friendly and knowledgeable staff
Jacob is always very personable but completely on the ball
Although the showroom is always very busy I am always made to feel welcome and the information given is always accurate.
Successful MOT with wash and vac. Professional service
again, I feel the service advisor was more interested in taking my money rather than producing a strategy for brining my car back when the breaks where due rather than having the breaks done there and then. Feels he wanted his commission
The rattle was found and rectified very quickly.A minor point, I did ask for a body shop quote for a smart repair but my car was not inspected. I was not made aware until I followed up a few days later as I had not received the quotation
When i brought the car in for it's service i told the receptionist that the brakes were squealing but nothing was done, They have also not reset the service properly because when i turn on the ignition the service mileage showed only 1700 miles.
As previous comments
My enquiry was superbly handled. The member of staff was a credit to BMW and Dick Lovett and in my view deserves recognition.
Took a bit longer than expected , though this wasnt a problem for me on this occasion .
Car is less than 3 years old. Handbrake is out of adjustment. Brakes are ok, so it's a failure of the self-adjusting handbrake and should be fixed under warranty. But BMW propose to charge £92. Not much of a warranty, or a pre-paid service package
Your representative could not have been more helpful
I got good service, especially from Gamma.
Excellent Service with friendly helpful staff
My 12yr old M3CS came to have perished/weathered rubber & plastreplaced whilst it wa recall. I knew it would be expensive but thought it would be in the best place to have the work done. 2 new paint chips and a now rattly armrest later.....
Very slick professional service, with helpful accommodating staff. Full explanation of works required including video.
Not everything can always go smoothly, but the measure of the place is what happens if it doesnt, and how they strive to resolve matters. The experience this time wasnt flawless but the service was exemplorary!
Had both front wheels replaced under warranty . Jacob the service advisor offererd to collect car on way into work and deliver back on his way home. Perfect service .
Confidence in the expertise of people working on vehicle based on past experience and on the transparency of the service process which includes analysis of the work carried out and the video of the process.
I was kept informed by Stuart and service was straight forward plus car was cleaned which is always a bonus!
Comparing our experience with Mercedes Bristol the service at Dick Lovett BMW is far superior
Kevin Lo and Iain Stephens were extremely helpful and professional. They arranged a test drive quickly and presented the purchasing options clearly. I was pleased with the deal. The new car was ready as promised and the hand over was excellent.
Giving this score is difficult as 5 out of 5 is perfection. I would prefer the scoring to have been out of 100. I would have given the score of 99 as there is always room for improvement. Although it's difficult to think what that could be!
Dick Lovett in Bristol is a very pleasant dealership, Chris was very good as a salesman, answering questions within a couple of days, and providing updates on the car when new information was available.
Due to the quality of the sales advice we received and being given the time to make our decison, with the support there if we required it
Your colleagues Gill Michael is extremely helpful and nice.
Good ambience and professional, friendly staff
Fantastic service so far from Ashley, great communication and very professional.
They were very knowledgeable and keen to provide me with exactly the car wanted. Great at tracking down examples of what I wanted to test. Marked down because of a lack of procedures to ensure that questions were answered even if they were not there
Ashley Richards was waiting for me to arrive and I had his undivided attention. He explained what was going to happen, how my old car would be signed over and was ready with the necessary forms that had to be signed. The new car was immaculate!
Efficient and straightforward.
a good experience throughout.
Any questions we raised were answered confidently and all members of the sales team were very helpful and courteous
There was a little bit of hanging around but the staff were very apologetic and you can see that they were very busy.
Chris Sparrow, was professional throughout and made it a pleasurable experience.
Amazing service from all that had dealt with us and very helpful advice from friendly staff.
Richard was very good
Delayed delivery, LCI update which caused this was not fully described updates visible.Delivery was by another sales person who seemed to be spread a little thin and there were a few periods where I was left unattended.No flowers as promised
Staff experienced and caring
All staff from receptionist to sales and finance were friendly and as helpful as they could be. A great company to do business with.
Because they were more professional than some of the other brands I reviewed.
Everything and everyone we had dealings with were so professional;and the car is everything I was promised
The whole process was completely effortless with Dick Lovett Bristol.
I have dealt with Ashley Morris before in his previous dealership and he has the perfect mix of customer focus, understanding and product knowledge. We really like working with Ashley
My salesman Ashley Morris was so helpful. Treated me as first class. Gave me all the information I needed during the purchase and also provided video footage to what I had asked for. Always made sure I was happy.
The experience was what I expect from a BMW centre
Other car sales couldnt be bothered with us didnt want to answer questions never made us feel like customers.
Looked after very well and made to feel welcomed by all at the centre from reception through to sales.
I have asked by phone and emailed with regards to the bowers and Wilkins speaker . I have had no response and am not in receipt of this.
I was kept informed of all the stages, from order to delivery, by the sales rep and the BMW centre.
The whole experience was easy and hassle-free. Sarah Hayward and Nick were especially helpful
Again Steve was excellent. He took us through all the car details, and made sure that we understood all the main essentials on hits operation.