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Bookings Advisor

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i Memphis Design with a special edition.

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BMW i3 Service Inclusive

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The BMW 2002 Hommage

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Careers at Dick Lovett

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Garage Italia Customs and BMW i celebrate Memphis Design with a special edition to the range.

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BMW Service Advisor

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What type of BMW Engine is right for you?

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Meet the Team

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Daniel Hicks

Head of Business

Keith East

General Sales Manager

Joshua Day

Sales Manager

Jason Etherington

New Car Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A lift to my place of work was arranged in the morning and a pick up due later that day. My car was kept overnight to finish the work off but when I rang to arrange a lift from work to the garage was told the garage doesn't do that. Not pleased

Service

The squeak on the brakes was worse after the job. However, I am just waiting to see if it clears.

Service

See previous comment

Service

I have a BMW dealership less than 10 miles from my home, but choose to travel 104 mile round trip to Dick Lovett in Bristol.... guess that really says it all!

Service

Waiting time longer than expected.

Service

car repair completed in good time

Service

Everything requested was completed

Service

The staff are very competent and helpful. Lauren Marshall has proved an excellent professional service.

Service

Efficient from start to completion

Service

Car picked up on time and dropped off time and all worked done to a great standerd

Service

My first service visit required me to return the vehicle for remedial service to the a/c

Service

My answer is my answer.

Service

All the above.

Service

Staff are always courteous, knowledgeable and helpful. So far all commitments have been kept as regards time and costs involved. I knocked a few points off because prices can be a bit high compared to competitors.

Service

The car came in for a MOT and when I picked it up it had a leak in the headlight washers, it took three visits before the fault was found.

Service

Encountered no issues so can't complain

Service

Kept in touch all the time, emails text sent a video of service and very helpful when I rang and asked questions about service. I am on motobility scheme but new on it so not sure how it works Very happy with service Also cleaned my car

Service

Service completed well within time slot

Service

Whilst I am satisfied with DL's final repair, I am disappointed that it took over 3 months to repair the car, due to a part on back order with BMW Germany. I also had to return the car for a coolant leak within 48 hours of collection.

Service

As above comments

Service

A full explanation of what was carried out in the service was given

Service

Sales and After Sales have been very helpful

Service

Aircon not working Seat heating not what it was and has been put back not correctly

Service

As always - exceptional service

Service

As above as

Service

Limited public transport to the site is an issue if a courtesy car or the "pick up and deliver vehicle" options are not available. The drop off at work service is appreciated its just getting back.............!!

Service

Staff are friendly and efficient . Vehicle serviced promptly and on time for pick up.

Service

Dealt with the problem very promptly

Service

Excellent and friendly service

Service

Always feel like I am the only person in the showroom even though I can clearly see other people. I really like this

Service

Same as above.

Service

Smooth and quick service and great to have the car back immaculately turned out

Service

See above

Service

Service was carried out efficiently with clear video post service report.

Service

The Dick Lovett centre has been charging me a quite considerable amount of money without being able to fix an issue with my car. Furthermore they are still asking extra money to perform further tests

Service

See previous comment. I believe Dick Lovett have a very professional approach to customer care.

Service

Although the attention that I received from Stuart cattanach was excellent, I think that something had gone wrong with the booking in process. This meant that you could not complete my service until the following day.

Service

Excellent

Service

Already spent £500Now quoted £350 for more workWarning light still on and nobody at Lovetts can resolve the issue for more than 8 miles!

Service

Fault on car fixed, courtesy car given, very polite and courteous staff.

Service

Delays in booking in due to courtesy car not available for weeks. A common problem it seem with Dick Lovett

Service

Car came in and problem was fixed, by the help of May and Scott

Service

Only down side was they parked my car in the general car park after the work had taken place, when I requested specifically that they did not, due to risks of damage, as my previous BMW has had damage in this car park due to visitors.

Service

Servicing conducted professionally, but took over 25% longer than scheduled (scheduled for 2 hours including valet). Had another half hour wait after being told the work was complete and the car would be brought round shortly.

Service

This time was due to Gemma's service. Previously I have been shocked with the level assistance provided by he service department. Gemma was also let down with the department that deals with the service packs who were supposed to contact me & did not

Service

as i couldn't fault it

Service

Did not keep to the booked time.

Service

The staff and how I am treated make all the difference and find them always very nice

Service

Very professional staff. Sales executive organised a loan car for me even though not previously booked. When an issue delayed my car's service completion I was given extended use of the loan car. Very customer focussed.

Service

Wonderful service

Service

This is purely based on how Scott handled my issue and not the service received from the workshop.

Service

The car was returned to me after a service with no mention whatsoever that there were two advisories for uneven tyre wear recommending realignment. If I hadn't read the report later I wouldn't have known. As always, the courtesy wash was appalling.

Service

Re-MOT arranged quickly & was able to wait for the car to be MOT'd

Service

Everything that was required was carried out with good communication with service receptionist

Service

See above response.

Service

Tyre pressure monitor had starting showing offside front down 3psi on the others. I assumed wrongly that this would be picked up on the service.

Service

As above - every effort was made to make up for previous bad experience.

Service

As above and I never had a bad experience with any staff and Ashley has been very helpfuk

Service

Staff very friendly

Service

From the start I knew where I stood and how my faults would be handled.

Service

They do not care about the customer. They are a money making business with no scruples or morals. They promise one thing and fail to deliver on it.Pricing wise they are totally uncompetitive...charging over £1,000.00 for four brake disks and pads vs

Service

The only slight issue was that the appointment was booked following a call from Dick Lovett (rather than initiated by me) but when I arrived at my usual Bristol branch there was no appointment. While I have no proof I guess the call came from Swindon

Service

As above poor communication to the customer

Service

Good efficient service.

Service

Polite and courteous staff. Lovely facilities and amenities whilst waiting.

Service

Lauren was very helpful in resolving the issue and friendly.

Service

Because, as nice as it is, I find the sitting around waiting for my 'personal' service manager to come and collect car etc a pain.Most of the time I'm dropping car off on way to work or picking it up on way home and I find it frustrating to wait.

Service

I was pleased with Dick Lovett when my car needed an MOT. Staff were helpful, friendly and efficient as they were when I had a couple of worries. These were resolved very satisfactorily. Dare I say a pleasant experience.

Service

Cant really fault it, although a proactive phonecall reminding when service is due and that the client should contact for booking would be good

Service

BMW customer services has been utterly terrible ever since I acquired my car 12 months ago. I have never experienced such unsympathetic and unhelpful personnel (other than the chap who actually serviced my car)

Service

Very well looked after and kept informed throughout by the service agent.

Service

Friendly helpful staff, good facilities and excellent location.

Service

The service manager assigned to me was excellent, nothing was too much trouble. The reception staff were warm and friendly and made me extremely welcome.

Service

Had a message at 9.30 - car ready. Arrived 11.30am to collect - left at 12.20 as car being cleaned and not ready! Spent most of 50 mins not really sure where car was!Perhaps get cars cleaned first or ask clients before they arrive?

Service

See above

Service

Car valeting staff changed all dash board settings: air con, radio, lights, air vents plus drivers car seat position.

Service

Next day the tyre pressure warning came on. I was shocked to find all tyres massively over inflated. They were well over 4-4.5 bars when the range is 2.2-2.8 depending on loading. Some fluctuation due to temperature to be expected, but not this!

Service

I booked the car in for end of warranty check and MoT which I thought would take one hour. It needed a service which I did not know so had to book a taxi home. In addition I was promised a phone call to say the car was ready. I was not called.

Service

Started on time and updated on progress and the car was handed back clean and tidy

Service

Booking date confusion resolved

Service

I took the courtesy car to the local shopping centre and back on time, bmw kept in touch with me while I was away keeping me up dated. no hanging about at all

Service

The service was excellent from start to finish. I was impressed when somebody coming out with a large umbrella when I turned up in the rain. Josh, my service advisor was excellent and kept me informed.

Service

for many of the reasons above. Everyone has a defined function and knows what they are talking about.

Service

As above, also the car service could not be completed in the day so I had to find my own transport to work. I would have expected a service to be completed in a day and if not possible be offered a courtesy car.

Service

The service rep was very pleasant to deal with and what he said happened

Service

For the same reasons above. Also the sales manager took the time to come and discuss matters with me. Always pays to make body feel more than just a number, and your company succeeds in doing just that. Unlike some other BMW dealerships.

Service

Absolutely shocking service! Completely incompetent staff. Everything that could go wrong did. Only ray of sunshine was the manager, who did manage to sort some issues out. Would never choose to go there again, and will use an independent garage.

Service

The staff are friendly, very helpful and always do their best to make the experience a good one.

Service

Almost perfect - just a little disappointed with the quality of the car valet/wash after the service.

Service

Very good CS and I was given a courtesy car which helped me enormously

Service

As above.

Service

The service is always high at this dealership

Service

The service centre manager was a bit prickly afterwards and overly defensive I felt especially as my car was serviced without any further inconvenience to me on the day.

Service

Very friendly and welcoming staff with good facilities including WIFI which allowed me to carryon working whilst my car was being serviced. Only slight negative was the fact I was seen 10 minutes after my appointment time.

Service

Nothing to complain about. All round good service.

Service

The service itself was fine. However I booked a while you wait service, and had to rearrange but the person spoken with did not rearrange a like for like, so on arrival I was told it would be an hour longer. I was actually kept waiting 2 hours extra.

Service

Everything seems to have been sorted... and hopefully will remain sorted.

Service

Again from start to finish everything went very smoothly

Service

Took 3 hours to do front brakes but offset by lots of coffee, soft drinks and free wifi so I could do some work while I waited.

Service

Faultless

Service

Very efficient and all staff very helpful.

Service

Service completed with air con .this did not work when driving home after collecting from dealer.had to make another visit for investigation.not sure why this was. Short of gas.leak,or defect on ac gas machine,now corrected and working.

Service

The information passed on to me following the first service was extremely helpful. A mention about the person who took away and delivered my car back home . He was so helpful and informative about several aspects of my BMW which I was not aware of.

Service

Very efficient and friendly service. Was quoted for work prior to service and was kept informed by phone throughout the day

Service

Very helpful service representative who gave satisfactory service

Service

Only issue is that I had to ask a number of times for the booking to be part of the affinity scheme and get a discount. This included service booking, on the day booking and collection on checking the invoice.

Service

From point of booking to completed service team were very helpful and provided excellent customer service.

Service

Very helpful '

Service

Nothing to fault

Service

Great care was given in the workmanship on my car.

Service

Great staff service, all ran to time

Service

Excellent service

Service

The service assistant I was given (Cameron), was courteous and attentive

Service

Quick to book in and receive service

Service

Quick, easy, always kept up to date with the state and the time of which the service/work will take. Very happy.

Service

interior not cleaned to bmw standard

Service

see above

Service

Good job done, free refreshments & car wash

Service

Always satisfied with the friendly and professional manner that I am greeted with. Have had bad experiences at other car manufacturers but never at BMW.

Service

Pleasant waiting area, clear information as to what was being done in the service.

Service

Excellent from the point of interaction with the reception staff to the service advisor and then the follow up on what had been done etc. Off course the service/warranty review was carried out to a high quality.

Service

It took over 40 minutes from the vehicle being finished to leaving the dealership. The appointed service person was not there and when eventually I saw someone else the invoice was incorrect and took along time to sort out.

Service

Car not able to be returned to me at end of day as originally anticipated

Service

Very friendly staff and professional attitude.

Service

It was a good experience and the information received after the mechanics had looked at the car was helpful. Of course the wash and valet was a terrific bonus!

Service

Very good service

Service

See above

Service

Everything went as to plan especially as I was able to be fitted in at relatively short notice

Service

Great service and reasonable price

Service

Professional

Service

Friendly staff, very understanding, quick and thorough service

Service

My needs were met.

Service

Prompt attention given upon my arrival and the courtesy shown to my wife and Iduring our waiting time.

Service

Because of the speed that they did the repair to the car

Service

Vehicle collection needs improvement. Waiting for a considerable time with numerous staff walking around who are not with customers. Happy to wait behind other customers but not happy to wait whilst paperwork is done or bins are emptied.

Service

You rectified the intermittent problem with the engine.

Service

As above

Service

Outstanding service

Service

Good facilities while waiting and staff are helpful

Service

I have been very well looked after

Service

Very frustrating not having my car, but I can only assume out of BMW control due to faulty engine replacement.

Service

excellent apart from delay on pick up after completion of the works

Service

The recent work they did was to correct a fault on a bad fitting rear quarter light window and trim.under warranty. its ok but not perfect..

Service

Work completed efficiently and on time

Service

Would have been happier if all problems were identified and priced sooner. But overall outstanding! Thanks.

Service

Because I am completely satisfied!

Service

This trip not up to usual standard

Service

The added video is a particular highlight.

Service

The treatment I received from Dick Lovett has always been 1st class

Service

Car was cleaned and the service was done well. Excellent shuttle service to John Lewis while waiting. Refreshments very good but lacked a choice for tea.

Service

THEY CARRIED OUT THE FULL SERVICE CALLED ME WHEN IT WAS READY AND I HAD A NICE CHAT WITH THE GUY WHO WENT THROUGH WHAT WAS DONE AND WHAT WAS NEEDED IN THE FUTURE

Service

Friendly & informative staff

Service

All well handled.

Service

Booked for MOT and headlight washer replacement under warranty. It's a shame I had to rebook to get the headlight washer replaced given that you had the car from Thurs lunch time to Sat lunch time (it was booked on Fri).

Service

Great service - needed to work so they provided me with the business lounge and coffee - all very easy!

Service

Once in the workshop the situation was dealt with very professionally but before that it was poor, in that the car was telling me to take it in for urgent attention for me to be told by your service department it could not be dealt with for a week!

Service

As above.Utilised Dick Lovett (Bristol) for my BMW for the last 12 months & took the decision to use this garage due to previous good experience with the Dick Lovett Porsche garage which I use for my other vehicle.

Service

The staff were friendly and helpful, however I wasn't expecting this many problems with the car. Also, I've not yet received an invoice to let me know what work was carried out.

Service

From our greeting at reception , through the customer service manager handling to the service video via mobile all handled expertley

Service

We was on the motorway and the oil light come on, we called in and the car needed a service, they booked it in for the same day.

Service

Only because of previous issue , the wait at the showroom for the service is made very comfortable.

Service

No surprises when I returned to pick up my car.

Service

Great service.

Service

Communications could have been better.

Service

I was fitted in on the day and the job was carried out quickly

Service

Great service

Service

as above. Only marked down 1 star because the car was quite late being delivered back but I was kept fully informed, so not a major drama.

Service

Friendly reception staff, dealt with quickly, service staff knowledgeable and friendly, nice waiting area, great at keeping me informed of progress

Service

Frendly welcoming but never patronising staff

Service

All went very smoothly and delivered for the 1st of the month

Sales

I was very happy with everything during my time and very happy with the help from Sam

Sales

Totally satisfied in every way. The ambience of the the Sales Dept. at Dick Lovett was excellent as was the efficiency of the front sales desk. Iain Stephens the salesman we dealt with, was attentive, professional and very approachable.

Sales

A complete 5 star service

Sales

See previous comment.

Sales

The initial time spent waiting to see Iain was minimal. Everyone was attentive, interested and friendly from entering the building to leaving. Collection day had a short delay due to IT issues but did not spoil the collection.

Sales

Staff did all they could to provide the kind of vehicle I was looking for

Sales

Nothing to fault. it was excellent all round. Nick Cooper was great on the financial side. Chris Sparrow was knowledgeable and ever helpful (I had many many questions)

Sales

Comfortable waiting area, pleasant meet & greet staff. Coffee and WiFi available. Mike Gill was so relaxed, friendly and welcoming yet knowledgeable, professional and efficient. First class.

Sales

Representative very good.

Sales

Every effort was made to have the car I chose ready for me on the date I requested.

Sales

Purchase went smoothly. everything was explained in detail.

Sales

We where dealt with happy friendly people & a very satisfied customer they could not have have treated us any better

Sales

Nice place to buy a car. Pleasant surroundings. Friendly reception staff. Great facilities. Salesman not pushy but did his job efficiently and in a friendly manner.

Sales

Very friendly salesperson who was highly informative and knowledgeable on all aspects of my chosen car. Having no feeling of being rushed or pressured was definitely an added bonus. Collecting the car was exciting and felt very special.

Sales

Both Tracey and Ian were very good and the use of Carwow made for an excellent deal.

Sales

Consummate service

Sales

as above, good service, very happy with our purchase and deal but was left a little scratching our heads as to the finer points of the paperwork. had to much finance to deal with on collection day. I would have preferred to do that in advance.

Sales

The staff (especially Tracey), has been very helpful and understanding.

Sales

Fantastic customer service skills, very knowledgable and helpful. Nothing has been too much trouble.

Sales

The whole experience, we've bought countless cars from this branch and have always had a good service from them.

Sales

salesperson was straightforward

Sales

The whole purchase experience was smooth, the figures were made easy to understand which made the deal quick to agree. Delivery of the vehicle was also great as we placed a really quick turnaround on the team at Dick Lovett.

Sales

Excellent service and communication. Steve Found delivered his usual excellent standard of customer service.

Sales

My sales rep (Tracey Stephens) couldn't have been more helpful she is brilliant.

Sales

Car came with a few marks on it, Luke derrick and josh day sorting it, excellent.

Sales

I would like to compliment all your staff, who always treat me with utmost courtesy but would particularly like to mention Sarah Hayward, who actually sold me the car. Nothing was too much trouble for her. She was absolutely wonderful. Thanks!

Sales

Good communication during the process

Sales

Impressed with overall service in purchasing and delivery of my new car

Sales

Kelly was fantastic & took the time to listen to what I wanted rather than try to offer me what I didn't want which happened a couple of months earlier at your show room. Even though I had a change over at the end to Richard this was a smooth process

Sales

Refer to answer from question 1

Sales

Courteous and personable sales person and finance advisor. No pressurised or slick sales talk. Car acquired well within time specified. Good advice given based on what they heard one was saying.

Sales

Superb during the sales process. Explained everything clearly and answered all my various questions. Chris also was great at keeping me up to date from start to finish.

Sales

Steve made me very welcome and helped with all my requests and adviced me to get the best car for me

Sales

As above

Sales

Very informative and helpful - even delivered my car to my office 120 miles away

Sales

I was completely satisfied with the service received at BMW centre. All the staff were attentive, from offering coffee, giving financial information and placing order with sales executive.

Sales

Independent dealership who understands customer requirements,also nothing was too much trouble for them to find out if needed.This dealership is very professional,and all the staff speak with a smile in their voice.A credit to the BMW Brand.

Sales

As above, really liked that my car was waiting in the showroom on arrival

Sales

Focus on what we wanted and they delivered it quickly and without fuss

Sales

Kept comfortable and informed of progress

Sales

Highly customer focussed experience.

Sales

Had regular updates regarding delivery and when the person who i had been dealing with wasn't available on the day i wanted to pick up, another fully informed staff member was provided. Staff were flexible to my needs and requirements.

Sales

Excellent service from start to finish. The sales executive was knowledgeable, friendly and professional. The aftercare/follow up has also been first class.

Sales

The whole process was so straight forward and easy, the car I wanted was at another dealer in Bath, so Chris rang them up and had a video of the car sent to me so I could see it, I thought that was fab.

Sales

Staff very helpful

Sales

Mike listened to my requirements and delivered, even though I requested a 3 series luxury enhanced spec which apparently you no longer make!

Sales

The car was ready earlier than expected and the whole buying experience was painless.

Sales

Think the salesperson we dealt with gave us excellent service

Sales

From using BMWs for 25 years, all used models, we are now up in the 21st century with the machine we developed and purchased over several weeks. The guidance was great and were led by the hand through the handover process.

Sales

Mike, who quickly contacted me following my initial email enquiry, understood what I was looking for and gave me the info I needed. He always responded quickly to any questions I had and knew the product very well.

Sales

Again, a slick no fuss service and the delivery brimming with personal touches from Ashley Morris, your sales representative.

Sales

BMW looked after us Steve even said he would come on his way home to sort out our sat nav as there was a small delay getting the code

Sales

Again, I have high expectations and i was not let down. Being Scottish - i drive a hard deal, this was my first new car purchase as i usually buy pre registered. Chris Harriot was exceptional to deal with and he made the experience an enjoyment.

Sales

Very satisfied. Salesman was very knowledgeable about the cars we were looking into. He took time to listen and appreciate our concerns along with helping to tailor the product to our requirements in an honest manner. Very impressed.

Sales

Quality of Sales Staff

Sales

See 1 above

Sales

Nothing can be perfect.

Sales

Everyone is friendly and helpful - from being greeted by reception staff to sales staff and finance. The car was delivered in a timely manner and a full explanation was given of how everything worked - Tracey Stephens even kindly linked my phone.

Sales

The car was ready when and prepared for the agreed time. The operation of the key aspects of the car were clearly explained and even my phone was connected to the car before leaving the dealership.

Sales

A very good dealer experience