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Great service and reasonable price
Friendly staff, very understanding, quick and thorough service
Prompt attention given upon my arrival and the courtesy shown to my wife and Iduring our waiting time.
Because of the speed that they did the repair to the car
My needs were met.
Good facilities while waiting and staff are helpful
You rectified the intermittent problem with the engine.
Vehicle collection needs improvement. Waiting for a considerable time with numerous staff walking around who are not with customers. Happy to wait behind other customers but not happy to wait whilst paperwork is done or bins are emptied.
I have been very well looked after
excellent apart from delay on pick up after completion of the works
Very frustrating not having my car, but I can only assume out of BMW control due to faulty engine replacement.
The recent work they did was to correct a fault on a bad fitting rear quarter light window and trim.under warranty. its ok but not perfect..
Work completed efficiently and on time
Would have been happier if all problems were identified and priced sooner. But overall outstanding! Thanks.
The added video is a particular highlight.
This trip not up to usual standard
Because I am completely satisfied!
The treatment I received from Dick Lovett has always been 1st class
All well handled.
Great service - needed to work so they provided me with the business lounge and coffee - all very easy!
Car was cleaned and the service was done well. Excellent shuttle service to John Lewis while waiting. Refreshments very good but lacked a choice for tea.
Booked for MOT and headlight washer replacement under warranty. It's a shame I had to rebook to get the headlight washer replaced given that you had the car from Thurs lunch time to Sat lunch time (it was booked on Fri).
Friendly & informative staff
THEY CARRIED OUT THE FULL SERVICE CALLED ME WHEN IT WAS READY AND I HAD A NICE CHAT WITH THE GUY WHO WENT THROUGH WHAT WAS DONE AND WHAT WAS NEEDED IN THE FUTURE
Once in the workshop the situation was dealt with very professionally but before that it was poor, in that the car was telling me to take it in for urgent attention for me to be told by your service department it could not be dealt with for a week!
As above.Utilised Dick Lovett (Bristol) for my BMW for the last 12 months & took the decision to use this garage due to previous good experience with the Dick Lovett Porsche garage which I use for my other vehicle.
We was on the motorway and the oil light come on, we called in and the car needed a service, they booked it in for the same day.
The staff were friendly and helpful, however I wasn't expecting this many problems with the car. Also, I've not yet received an invoice to let me know what work was carried out.
From our greeting at reception , through the customer service manager handling to the service video via mobile all handled expertley
No surprises when I returned to pick up my car.
Only because of previous issue , the wait at the showroom for the service is made very comfortable.
Communications could have been better.
I was fitted in on the day and the job was carried out quickly
as above. Only marked down 1 star because the car was quite late being delivered back but I was kept fully informed, so not a major drama.
Frendly welcoming but never patronising staff
Friendly reception staff, dealt with quickly, service staff knowledgeable and friendly, nice waiting area, great at keeping me informed of progress
the day after my service I had a warning light come on about tyre pressure I had never had before and had to put air in them - they were fine before the service and sonce
I was well catered for. I queried the Ad Blu procedure, I think BMW need to produce a leaflet on this as many people find this item confusing.
Job was done
Generally very good (reception, waiting area, courtesy shuttle, valet etc) but the service advisor didn't contact me when she said she would, kept me waiting rather a long time, and was somewhat patronising I feel.
Fitted me in at short notice and completed the work on time as promised
As described above, as well as the warm and friendly nature of other colleagues on the premises.
Very efficient and thorough services giving peace of mind
See answer to Q1.
professional service delivered faster than committed despite my slightly late arrival & with a small discount. Unfortunately I think the service is expensive so cannot give 5 stars
Everything done to highest standard, on time. Met all mu expectations
Excellent service provided
Service was done I believe but no paperwork was provided so I have no record of date or mileage. I had to wait a considerable time for the car to be returned and although the service was done at 15,000 miles the next is due in only 7,000 miles.
The overall experience is very good, but see note above
Dropped car off early in morning and car wasn't ready to pick up till 5 pm
see below in question 4.
I am satisfied that the work was completed to a high standard.
i am only fairly satisfied as the car had a manufacture fault
disappointed that had to bring car up twice as told out of 5 yr warranty the first apt but after they checked their records they had made a mistake on production date of vehicle. Not good when had paperwork to prove we were correct.
Vehicle cleaned on completion of work .documentation completed, car presented at customer departure point. Staff involved customer helpful throughout.
Good attention to care
Great customer service but slightly too long to wait when nothing extra needed doing.
My car was services, válete, and they even spotted a broken drinks holder cover and repaired without my reporting this.
I originally booked my car in for an MOT. This was fine but I never received the video. When I collected the car, I then booked it in for a part to be replaced at a later date. When I took the car in, there was no record of the booking. :-(
every effort made to ensure a satisfactory service
It could have been better, addition A/C service wasn't mentioned until collection requiring a second visit which I haven't got time to organise
As above. Work completed professionally and to my satisfaction.
The 640 was in for MOT which failed on rear tyre and alignment. I arranged tyres as it was over £100 less per wheel for same spec. I was quoted £199 for alignment which had been explained how bad wheels were out, I would have agreed.
The service was an appointment type. Although I arrived on time the service (oil change and routine check) was started late and took longer than indicated.
Despite a specific request I still do not know the extent of the work carried out on my car.
Service advisor ensured that the service centre delivered all they had committed to do - ahead of time.
Service done promptly and in agreed timescales.
All issues were addressed and completed in the time agreed
Pick up service was 5 minutes from BMW centre when I was phoned to advise my car would be ready in 40 minutes. On arrival however I only had to wait around 10 minutes so very satisfied.
I removed a star as the work wasn't complete the same day as expected (there was an issue with the seatbelt casing snapping). However, I was very impressed with the professionalism of Lauren who dealt with my case and ensured the issue was resolved.
Dick Lovett Bristol have come a long way in the last 10 years and are now a pleasure to do business with. Previously the experience has been uncomfortable due to a very arrogant and dismissive culture unless one was walking in to buy a new car.
Good MOT, car service and experience for myself. Professional, efficient and customer friendly reception staff (especially Gabrielle), the service team (especially Jacob) and driver (didn't get his name, but has worked there 15 years).
Please see previous answer
Staff were very good
very rushed would almost think how it turned out not thorough enough
Friendly efficient service and attention to detail.
always very helpful
Cameron Ramsay gave great customer service especially since I bought a car from BMW that didn't meet BMWs used and approved specifications
Unable to get service appointment with courtesy car for over a month - too long if car needs mending now as in my case following a emergency call out! As dealer over 30 miles away this causes significant issues
The service was completed on time and to my satisfaction. The reception and service staff were welcoming and helpful.
I booked in my X1 for removal of frozen locking nuts on front of car. In the two hours it was left there no one looked at it . Second time having asked in advance for a quick look at the problem I arrived to find it was booked in all day.
Reluctant to offer loan car.
all handled well and no problems, car cleaned very well too!
Cameron Ramsay did a fantastic job when I serviced my car. He is my services advisor and I will come back to him. Excellent guy!
As per above comments
As aboveTyre replaced promptly
customer service excellent
See previous reply.
Job done and car cleaned.
Helpful friendly staff, nice showroom, good servicing options (car pick up and delivery)
No problems and nothing was too much trouble
Although my car was damaged they have been helpful in getting the problem corrected and also agreed to complete another item free of charge for the inconvenience
just no problems and everything organised and explained
I do think that the service team could be a little more professional when handing back your car. My vehicle was returned to me covered in bird droppings and tree.
It was a motor Vehicle Recall Notice. Although, I hope, work was carried out - too much hassle and inconvenience from 0800 arrival until 18.00 departure!!!
Always a very efficient and professional service.
I needed a litre of oil. Thought i could have service a couple of months early. I was told this wouldn't be included in my free package but to my delight told the oil could be topped up free of charge. Which was done while i waited.
Service was completed as expected in a timely manner with good service all round.
Excellent communication from team and timely service
They booked my car in for recall work very quickly and provided prompt service.
car returned day later than planned and incurred an extra days car hire from Enterprise, appeared an issue getting new tyres from Worcester to you, I did offer to go collect them myself but Scott did get them del'd earlier to you, however!!
On time and efficient
Very good service and facilities as usual
Stuart looked after me very well and the service provided by all your staff from Reception to the person offering coffee to the driver to Cribbs Causeway etc is VERY professional and courteous. An example that should be followed everywhere!!
Very hard to get called answered by Service department. Timelines quoted are often not met.
Above expectations in terms of service by service management.
Jacob was an excellent service advisor and was a pleasure to deal with. Dick Lovett is a breath of fresh air compared to my local Sytner dealership, hence it's worth the 45minute trip to Bristol to have my cars looked after there. Thanks!
I was expecting a call from my service advisor at the end of the day, as agrreed when I left the car for service,but didnt happened. The next day I called myself to enquire whether my car ready to collect or not. It was ready since previous day.
Oil service and vehicle inspection was first class but I also booked a Free valet given to me when I purchased the car.This was not completed on the same day I was asked if I could leave the car overnight, no problem but the passenger seat was dirty.
Quick, friendly & simple!
Was dealt with courteously and promptly
Top service, very professional and friendly staff
Dealt with the problem and kept us informed
2 visits haven't solved the issue & I felt the appointment was rushed - "sorry didnt have time to wash your car as we are closing soon" - not impressive since I had rushed from 70 miles away to get there on time
I called in on spec with a windscreen wiper problem which I thought would provoke little interest. To my surprise I was to be squeezed in and if I could wait a further 30 mins the car would be washed as well. People were interested.
I requested basic service on web site and was given a full service and a vechile inspection that amber highlighted flywheel and with a week I have had replaced and clutch due to it failing
Excellent customer service in the Serice Department
Picked up car from my work place which made it hassle free.
Smooth, quick and efficient service ....with a smile.
Efficient, professional and friendly
All the staff were very helpful & did their best to make it a good experience.
Jobs incomplete, vehicle returned in a dirty condition inside. Explanation regarding tire wear, saying must have hit a pothole which we have not, does not explain why both sides affected. This vehicle is 20 months old and is supposed to go off road
Because I was completely satisfied. The service agent (Gemma) was very helpful.
X Completely satisfied with the service I was given.
The staff were amazing and couldn't do enough. They really looked after me and catered for all of my needs. They even made sure that my car was parked in a bay which wasn't next to other cars preventing anyone knocking my new car- Great service !
I felt very much like a valued customer and was great ed with respect and courtesy at all times. Jacob went out of his way to ensure the fault was rectified and that I was not inconvenienced more that absolutely necessary. Also good coffee and wi fi
Overall very good service courtesy car was ready for me called when my car was ready explained what was done on car
I received a smart, caring and efficient service from Dick Lovett and all the staff that dealt with me.
The whole process was so straight forward and easy, the car I wanted was at another dealer in Bath, so Chris rang them up and had a video of the car sent to me so I could see it, I thought that was fab.
Staff very helpful
Think the salesperson we dealt with gave us excellent service
Mike listened to my requirements and delivered, even though I requested a 3 series luxury enhanced spec which apparently you no longer make!
From using BMWs for 25 years, all used models, we are now up in the 21st century with the machine we developed and purchased over several weeks. The guidance was great and were led by the hand through the handover process.
The car was ready earlier than expected and the whole buying experience was painless.
Again, a slick no fuss service and the delivery brimming with personal touches from Ashley Morris, your sales representative.
Mike, who quickly contacted me following my initial email enquiry, understood what I was looking for and gave me the info I needed. He always responded quickly to any questions I had and knew the product very well.
BMW looked after us Steve even said he would come on his way home to sort out our sat nav as there was a small delay getting the code
Again, I have high expectations and i was not let down. Being Scottish - i drive a hard deal, this was my first new car purchase as i usually buy pre registered. Chris Harriot was exceptional to deal with and he made the experience an enjoyment.
Very satisfied. Salesman was very knowledgeable about the cars we were looking into. He took time to listen and appreciate our concerns along with helping to tailor the product to our requirements in an honest manner. Very impressed.
Quality of Sales Staff
Nothing can be perfect.
See 1 above
Everyone is friendly and helpful - from being greeted by reception staff to sales staff and finance. The car was delivered in a timely manner and a full explanation was given of how everything worked - Tracey Stephens even kindly linked my phone.
A very good dealer experience
The car was ready when and prepared for the agreed time. The operation of the key aspects of the car were clearly explained and even my phone was connected to the car before leaving the dealership.
See above-and I have life rule never been completely satisfied with anything.
Iain Stephens was particularly patient and allowed me freedom to make the choices that were right for me without any undue pressure. Provided sound advice throughout.
Everything was spot on
I was able to re-arrange the pick up of my car and Kelly was more than accommodating
They sold the initial car we agreed on to someone else, there were issues with a second one we agreed on and i ended up with the third... and after getting my car it has a stone chip....
The team at the centre are professional friendly and personable
Cannot fault the service given by everyone I came in contact with.
Sarah kept me up to date with progress on the delivery of the car and had already helped me chose the spec that I wanted explaining the positives of all different specs. Upon receiving the new car I was shown how it all works, very helpful!
Apart from issues on the hand over of my old BMW all went to plan & got a great deal on a new 2 series.
Sales Executive polite and attentive to my questions. Good customer service from all staff in showroom.
Kelly was excellent. Attentive, paid attention to me and my questions. Tried hard.
All very easy.
Everything was just right!
See above.Delays; inadequate product understanding by BMW 'expert' staff; poor communication skills; almost non existent customer care... Again the list could go and on.
The sales person and finance representative are knowledgeable, professional and friendly and made my wife and I feel at home and relaxed during the purchase of the vehicle. They explained all aspects of the car and finance in a clear manner.
As for the answer to question 1
Although I received the best deal via Car Wow after visiting the dealership, I was perplexed as to why the dealership couldn't have offer me the agreed offer without all the rigmarole and toing and throwing via Car Wow.
Can,t fault it in any way.
The staff were pleasant, friendly and helpful. Particularly Tracy who handled my purchase. She was really friendly, helpful and kept me in formed at all times. Thank you.
Was kept up to date as process moved along and everything was clear and explained well
For the reasons outlined in my answer to Question 1 plus the attention to detail provided throughout the whole purchasing experience. As a customer you were made to feel very important by all the staff involved.
As stated above all BMW staff I met or had dealings with were professional, courteous and helpful at all times
There was never any pressure to sell me a car that I didn't want. The car was presented well when I picked it up.
The whole process from start to finish was handled professionally and regular up-dates along the way kept me informed of the car's manufacture and delivery. Kevin Li was the person responsible for this and his handover of the new car was excellent.
Great service and contact from the dealer.
Sam went above and beyond to deliver us the car including personally driving to Exeter to ensure we got it on time.
The staff were courteous and helpful. The process was seamless. The environment is very pleasant.
Very helpful sales person (she was in fact a trainee); she gave me test drives in two versions of a Series 3 BMW; attentive to all my questions; spent 3 hours showing me the ropes when it was delivered.
Service provided by Chris was first class as usual.
During our initial meeting with Phil (finance manager) every detail was covered, Phil and Gabriella (sales executive) were polite, accommodating and knowledgeable. Whenever we had a question they explained every aspect clearly and succinctly.
Because the team at BMW dick Lovett Tracy Stevens Josh day and all the rest of the people there didn't treat me as someone who is disabled they treated me like a normal customer and that to me means the world and they are fantastic people down there
Mike Gill was knowledgeable and helpful throughout. The new car was available within a week which exceeded my expectations.
Tracey did everything she could to help me. From decision to buy to driving away in a brand new car was a matter of days.
looked after very well ,very exciting day
Excellent service friendly and very competent
I was fully informed beforehand about the handover process and advised on what documents and monies required for me to drive away my new car in good time.
The compote experience was faultless from the showroom reception to sales. Ben Sperring was a pleasure to deal with.This is a complete contrast to the very poor service from Mercedes Benz just up the road so I now have my second BMW.
Excellent experience throughout the sales and delivery process, including a very professional handover between Joe Chesters and Ben Wilcox.
we were kept well informed about the cars arrival and time it would be ready.all issues relating to paper work were completed easily, even when we found my partners driving licence had expired, the staff accepted other suitable documentation
From the staff at reception to Ashley whom we dealt with and Phil who arranged the finance, service was friendly, courteous, professional and totally client-focussed. There couldn't have been more efforts made to understand and meet our needs.
Everything from the moment I sat down with my sales person, to the moment I sat in my new car, was brilliant. The service from BMW was impeccable, just as I'd expect
The salesman was very good.He was well trained on the car that I wanted.And at no point did I feel pressurised . He kept me informed from ordering through to delivery.