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ABOUT Dick Lovett Bristol

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i Memphis Design with a special edition.

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BMW i3 Service Inclusive

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The BMW 2002 Hommage

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Careers at Dick Lovett

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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The new BMW 3 Series ED Sport Saloon

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The new BMW X1

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Royal Bath and West Show 2015

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BMW 3.0 CSL Hommage

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The South West 7s Rugby and Music Festival

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Andy Murray wins 2015 BMW Open

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The ELECTRAA Event with BMW i

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BMW at the 85th Geneva International Motor Show 2015

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Discover BMW M Performance Accessories.

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BMW i8 presented with the World Green Car Award.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Garage Italia Customs and BMW i celebrate Memphis Design with a special edition to the range.

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Meet the Team

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Daniel Hicks

Head of Business
  • Years at the dealership 20
  • Years in the industry 20
  • Department All
  • Hobbies Cycling

Jason Etherington

New Car Sales Manager
  • Years at the dealership 12
  • Years in the industry 18
  • Department Sales
  • Hobbies Cycling

Philip Rossiter

Used Car Sales Manager
  • Years at the dealership 6
  • Years in the industry 32
  • Department Sales
  • Hobbies Cycling and Guitar

Scott Martin

BMWi Brand Manager
  • Years at the dealership 4
  • Years in the industry 21
  • Department Sales
  • Hobbies Shooting and Motorcycling

Joshua Day

Retail Manager
  • Years at the dealership 6
  • Years in the industry 6
  • Department Sales
  • Hobbies Health & Fitness

Phillip Dalton

Retail Manager
  • Years at the dealership 3
  • Years in the industry 20
  • Department Sales
  • Hobbies Squash and Pool

Nicolas Cooper

Retail Manager
  • Years at the dealership 8
  • Years in the industry 22
  • Department Sales
  • Hobbies Mountain Biking

Mathew Hutchinson

Service Manager
  • Years at the dealership 10
  • Years in the industry 16
  • Department Aftersales
  • Hobbies Shooting and Running

Martin Lewis

Parts Manager
  • Years at the dealership 5
  • Years in the industry 30
  • Department Aftersales
  • Hobbies Living Life to the full.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional

Service

Great service and reasonable price

Service

Friendly staff, very understanding, quick and thorough service

Service

Prompt attention given upon my arrival and the courtesy shown to my wife and Iduring our waiting time.

Service

Because of the speed that they did the repair to the car

Service

My needs were met.

Service

Outstanding service

Service

Good facilities while waiting and staff are helpful

Service

You rectified the intermittent problem with the engine.

Service

Vehicle collection needs improvement. Waiting for a considerable time with numerous staff walking around who are not with customers. Happy to wait behind other customers but not happy to wait whilst paperwork is done or bins are emptied.

Service

As above

Service

I have been very well looked after

Service

excellent apart from delay on pick up after completion of the works

Service

Very frustrating not having my car, but I can only assume out of BMW control due to faulty engine replacement.

Service

The recent work they did was to correct a fault on a bad fitting rear quarter light window and trim.under warranty. its ok but not perfect..

Service

Work completed efficiently and on time

Service

Would have been happier if all problems were identified and priced sooner. But overall outstanding! Thanks.

Service

The added video is a particular highlight.

Service

This trip not up to usual standard

Service

Because I am completely satisfied!

Service

The treatment I received from Dick Lovett has always been 1st class

Service

All well handled.

Service

Great service - needed to work so they provided me with the business lounge and coffee - all very easy!

Service

Car was cleaned and the service was done well. Excellent shuttle service to John Lewis while waiting. Refreshments very good but lacked a choice for tea.

Service

Booked for MOT and headlight washer replacement under warranty. It's a shame I had to rebook to get the headlight washer replaced given that you had the car from Thurs lunch time to Sat lunch time (it was booked on Fri).

Service

Friendly & informative staff

Service

THEY CARRIED OUT THE FULL SERVICE CALLED ME WHEN IT WAS READY AND I HAD A NICE CHAT WITH THE GUY WHO WENT THROUGH WHAT WAS DONE AND WHAT WAS NEEDED IN THE FUTURE

Service

Once in the workshop the situation was dealt with very professionally but before that it was poor, in that the car was telling me to take it in for urgent attention for me to be told by your service department it could not be dealt with for a week!

Service

As above.Utilised Dick Lovett (Bristol) for my BMW for the last 12 months & took the decision to use this garage due to previous good experience with the Dick Lovett Porsche garage which I use for my other vehicle.

Service

We was on the motorway and the oil light come on, we called in and the car needed a service, they booked it in for the same day.

Service

The staff were friendly and helpful, however I wasn't expecting this many problems with the car. Also, I've not yet received an invoice to let me know what work was carried out.

Service

From our greeting at reception , through the customer service manager handling to the service video via mobile all handled expertley

Service

No surprises when I returned to pick up my car.

Service

Only because of previous issue , the wait at the showroom for the service is made very comfortable.

Service

Great service.

Service

Communications could have been better.

Service

I was fitted in on the day and the job was carried out quickly

Service

as above. Only marked down 1 star because the car was quite late being delivered back but I was kept fully informed, so not a major drama.

Service

Great service

Service

Frendly welcoming but never patronising staff

Service

Friendly reception staff, dealt with quickly, service staff knowledgeable and friendly, nice waiting area, great at keeping me informed of progress

Service

the day after my service I had a warning light come on about tyre pressure I had never had before and had to put air in them - they were fine before the service and sonce

Service

I was well catered for. I queried the Ad Blu procedure, I think BMW need to produce a leaflet on this as many people find this item confusing.

Service

Job was done

Service

Generally very good (reception, waiting area, courtesy shuttle, valet etc) but the service advisor didn't contact me when she said she would, kept me waiting rather a long time, and was somewhat patronising I feel.

Service

First class

Service

Fitted me in at short notice and completed the work on time as promised

Service

As described above, as well as the warm and friendly nature of other colleagues on the premises.

Service

Very efficient and thorough services giving peace of mind

Service

See answer to Q1.

Service

professional service delivered faster than committed despite my slightly late arrival & with a small discount. Unfortunately I think the service is expensive so cannot give 5 stars

Service

Everything done to highest standard, on time. Met all mu expectations

Service

See above

Service

Excellent service provided

Service

Service was done I believe but no paperwork was provided so I have no record of date or mileage. I had to wait a considerable time for the car to be returned and although the service was done at 15,000 miles the next is due in only 7,000 miles.

Service

The overall experience is very good, but see note above

Service

Dropped car off early in morning and car wasn't ready to pick up till 5 pm

Service

see below in question 4.

Service

I am satisfied that the work was completed to a high standard.

Service

i am only fairly satisfied as the car had a manufacture fault

Service

disappointed that had to bring car up twice as told out of 5 yr warranty the first apt but after they checked their records they had made a mistake on production date of vehicle. Not good when had paperwork to prove we were correct.

Service

Vehicle cleaned on completion of work .documentation completed, car presented at customer departure point. Staff involved customer helpful throughout.

Service

Good attention to care

Service

Great customer service but slightly too long to wait when nothing extra needed doing.

Service

My car was services, válete, and they even spotted a broken drinks holder cover and repaired without my reporting this.

Service

As above.

Service

I originally booked my car in for an MOT. This was fine but I never received the video. When I collected the car, I then booked it in for a part to be replaced at a later date. When I took the car in, there was no record of the booking. :-(

Service

every effort made to ensure a satisfactory service

Service

It could have been better, addition A/C service wasn't mentioned until collection requiring a second visit which I haven't got time to organise

Service

As above. Work completed professionally and to my satisfaction.

Service

The 640 was in for MOT which failed on rear tyre and alignment. I arranged tyres as it was over £100 less per wheel for same spec. I was quoted £199 for alignment which had been explained how bad wheels were out, I would have agreed.

Service

The service was an appointment type. Although I arrived on time the service (oil change and routine check) was started late and took longer than indicated.

Service

Despite a specific request I still do not know the extent of the work carried out on my car.

Service

Service advisor ensured that the service centre delivered all they had committed to do - ahead of time.

Service

Service done promptly and in agreed timescales.

Service

All issues were addressed and completed in the time agreed

Service

Pick up service was 5 minutes from BMW centre when I was phoned to advise my car would be ready in 40 minutes. On arrival however I only had to wait around 10 minutes so very satisfied.

Service

I removed a star as the work wasn't complete the same day as expected (there was an issue with the seatbelt casing snapping). However, I was very impressed with the professionalism of Lauren who dealt with my case and ensured the issue was resolved.

Service

Dick Lovett Bristol have come a long way in the last 10 years and are now a pleasure to do business with. Previously the experience has been uncomfortable due to a very arrogant and dismissive culture unless one was walking in to buy a new car.

Service

Good MOT, car service and experience for myself. Professional, efficient and customer friendly reception staff (especially Gabrielle), the service team (especially Jacob) and driver (didn't get his name, but has worked there 15 years).

Service

Please see previous answer

Service

Staff were very good

Service

very rushed would almost think how it turned out not thorough enough

Service

Friendly efficient service and attention to detail.

Service

always very helpful

Service

Cameron Ramsay gave great customer service especially since I bought a car from BMW that didn't meet BMWs used and approved specifications

Service

Unable to get service appointment with courtesy car for over a month - too long if car needs mending now as in my case following a emergency call out! As dealer over 30 miles away this causes significant issues

Service

See above!

Service

The service was completed on time and to my satisfaction. The reception and service staff were welcoming and helpful.

Service

I booked in my X1 for removal of frozen locking nuts on front of car. In the two hours it was left there no one looked at it . Second time having asked in advance for a quick look at the problem I arrived to find it was booked in all day.

Service

See above

Service

Reluctant to offer loan car.

Service

all handled well and no problems, car cleaned very well too!

Service

Cameron Ramsay did a fantastic job when I serviced my car. He is my services advisor and I will come back to him. Excellent guy!

Service

As per above comments

Service

As aboveTyre replaced promptly

Service

customer service excellent

Service

See previous reply.

Service

As above

Service

Job done and car cleaned.

Service

Helpful friendly staff, nice showroom, good servicing options (car pick up and delivery)

Service

No problems and nothing was too much trouble

Service

Although my car was damaged they have been helpful in getting the problem corrected and also agreed to complete another item free of charge for the inconvenience

Service

just no problems and everything organised and explained

Service

I do think that the service team could be a little more professional when handing back your car. My vehicle was returned to me covered in bird droppings and tree.

Service

It was a motor Vehicle Recall Notice. Although, I hope, work was carried out - too much hassle and inconvenience from 0800 arrival until 18.00 departure!!!

Service

Always a very efficient and professional service.

Service

I needed a litre of oil. Thought i could have service a couple of months early. I was told this wouldn't be included in my free package but to my delight told the oil could be topped up free of charge. Which was done while i waited.

Service

Service was completed as expected in a timely manner with good service all round.

Service

Excellent communication from team and timely service

Service

They booked my car in for recall work very quickly and provided prompt service.

Service

car returned day later than planned and incurred an extra days car hire from Enterprise, appeared an issue getting new tyres from Worcester to you, I did offer to go collect them myself but Scott did get them del'd earlier to you, however!!

Service

On time and efficient

Service

Very good service and facilities as usual

Service

Stuart looked after me very well and the service provided by all your staff from Reception to the person offering coffee to the driver to Cribbs Causeway etc is VERY professional and courteous. An example that should be followed everywhere!!

Service

Very hard to get called answered by Service department. Timelines quoted are often not met.

Service

Above expectations in terms of service by service management.

Service

Jacob was an excellent service advisor and was a pleasure to deal with. Dick Lovett is a breath of fresh air compared to my local Sytner dealership, hence it's worth the 45minute trip to Bristol to have my cars looked after there. Thanks!

Service

I was expecting a call from my service advisor at the end of the day, as agrreed when I left the car for service,but didnt happened. The next day I called myself to enquire whether my car ready to collect or not. It was ready since previous day.

Service

Oil service and vehicle inspection was first class but I also booked a Free valet given to me when I purchased the car.This was not completed on the same day I was asked if I could leave the car overnight, no problem but the passenger seat was dirty.

Service

Quick, friendly & simple!

Service

Was dealt with courteously and promptly

Service

Top service, very professional and friendly staff

Service

Dealt with the problem and kept us informed

Service

2 visits haven't solved the issue & I felt the appointment was rushed - "sorry didnt have time to wash your car as we are closing soon" - not impressive since I had rushed from 70 miles away to get there on time

Service

I called in on spec with a windscreen wiper problem which I thought would provoke little interest. To my surprise I was to be squeezed in and if I could wait a further 30 mins the car would be washed as well. People were interested.

Service

I requested basic service on web site and was given a full service and a vechile inspection that amber highlighted flywheel and with a week I have had replaced and clutch due to it failing

Service

Excellent customer service in the Serice Department

Service

Picked up car from my work place which made it hassle free.

Service

Smooth, quick and efficient service ....with a smile.

Service

Efficient, professional and friendly

Service

All the staff were very helpful & did their best to make it a good experience.

Service

Jobs incomplete, vehicle returned in a dirty condition inside. Explanation regarding tire wear, saying must have hit a pothole which we have not, does not explain why both sides affected. This vehicle is 20 months old and is supposed to go off road

Service

Because I was completely satisfied. The service agent (Gemma) was very helpful.

Service

X Completely satisfied with the service I was given.

Service

The staff were amazing and couldn't do enough. They really looked after me and catered for all of my needs. They even made sure that my car was parked in a bay which wasn't next to other cars preventing anyone knocking my new car- Great service !

Service

I felt very much like a valued customer and was great ed with respect and courtesy at all times. Jacob went out of his way to ensure the fault was rectified and that I was not inconvenienced more that absolutely necessary. Also good coffee and wi fi

Service

Overall very good service courtesy car was ready for me called when my car was ready explained what was done on car

Service

I received a smart, caring and efficient service from Dick Lovett and all the staff that dealt with me.

Service

The whole process was so straight forward and easy, the car I wanted was at another dealer in Bath, so Chris rang them up and had a video of the car sent to me so I could see it, I thought that was fab.

Sales

Staff very helpful

Sales

Think the salesperson we dealt with gave us excellent service

Sales

Mike listened to my requirements and delivered, even though I requested a 3 series luxury enhanced spec which apparently you no longer make!

Sales

From using BMWs for 25 years, all used models, we are now up in the 21st century with the machine we developed and purchased over several weeks. The guidance was great and were led by the hand through the handover process.

Sales

The car was ready earlier than expected and the whole buying experience was painless.

Sales

Again, a slick no fuss service and the delivery brimming with personal touches from Ashley Morris, your sales representative.

Sales

Mike, who quickly contacted me following my initial email enquiry, understood what I was looking for and gave me the info I needed. He always responded quickly to any questions I had and knew the product very well.

Sales

BMW looked after us Steve even said he would come on his way home to sort out our sat nav as there was a small delay getting the code

Sales

Again, I have high expectations and i was not let down. Being Scottish - i drive a hard deal, this was my first new car purchase as i usually buy pre registered. Chris Harriot was exceptional to deal with and he made the experience an enjoyment.

Sales

Very satisfied. Salesman was very knowledgeable about the cars we were looking into. He took time to listen and appreciate our concerns along with helping to tailor the product to our requirements in an honest manner. Very impressed.

Sales

Quality of Sales Staff

Sales

Nothing can be perfect.

Sales

See 1 above

Sales

Everyone is friendly and helpful - from being greeted by reception staff to sales staff and finance. The car was delivered in a timely manner and a full explanation was given of how everything worked - Tracey Stephens even kindly linked my phone.

Sales

A very good dealer experience

Sales

The car was ready when and prepared for the agreed time. The operation of the key aspects of the car were clearly explained and even my phone was connected to the car before leaving the dealership.

Sales

See above-and I have life rule never been completely satisfied with anything.

Sales

Iain Stephens was particularly patient and allowed me freedom to make the choices that were right for me without any undue pressure. Provided sound advice throughout.

Sales

Everything was spot on

Sales

I was able to re-arrange the pick up of my car and Kelly was more than accommodating

Sales

They sold the initial car we agreed on to someone else, there were issues with a second one we agreed on and i ended up with the third... and after getting my car it has a stone chip....

Sales

The team at the centre are professional friendly and personable

Sales

Cannot fault the service given by everyone I came in contact with.

Sales

Sarah kept me up to date with progress on the delivery of the car and had already helped me chose the spec that I wanted explaining the positives of all different specs. Upon receiving the new car I was shown how it all works, very helpful!

Sales

Apart from issues on the hand over of my old BMW all went to plan & got a great deal on a new 2 series.

Sales

Sales Executive polite and attentive to my questions. Good customer service from all staff in showroom.

Sales

Kelly was excellent. Attentive, paid attention to me and my questions. Tried hard.

Sales

All very easy.

Sales

Everything was just right!

Sales

See above.Delays; inadequate product understanding by BMW 'expert' staff; poor communication skills; almost non existent customer care... Again the list could go and on.

Sales

The sales person and finance representative are knowledgeable, professional and friendly and made my wife and I feel at home and relaxed during the purchase of the vehicle. They explained all aspects of the car and finance in a clear manner.

Sales

As for the answer to question 1

Sales

Although I received the best deal via Car Wow after visiting the dealership, I was perplexed as to why the dealership couldn't have offer me the agreed offer without all the rigmarole and toing and throwing via Car Wow.

Sales

Can,t fault it in any way.

Sales

The staff were pleasant, friendly and helpful. Particularly Tracy who handled my purchase. She was really friendly, helpful and kept me in formed at all times. Thank you.

Sales

As above.

Sales

Was kept up to date as process moved along and everything was clear and explained well

Sales

For the reasons outlined in my answer to Question 1 plus the attention to detail provided throughout the whole purchasing experience. As a customer you were made to feel very important by all the staff involved.

Sales

As stated above all BMW staff I met or had dealings with were professional, courteous and helpful at all times

Sales

There was never any pressure to sell me a car that I didn't want. The car was presented well when I picked it up.

Sales

The whole process from start to finish was handled professionally and regular up-dates along the way kept me informed of the car's manufacture and delivery. Kevin Li was the person responsible for this and his handover of the new car was excellent.

Sales

Great service and contact from the dealer.

Sales

Sam went above and beyond to deliver us the car including personally driving to Exeter to ensure we got it on time.

Sales

The staff were courteous and helpful. The process was seamless. The environment is very pleasant.

Sales

Very helpful sales person (she was in fact a trainee); she gave me test drives in two versions of a Series 3 BMW; attentive to all my questions; spent 3 hours showing me the ropes when it was delivered.

Sales

Service provided by Chris was first class as usual.

Sales

During our initial meeting with Phil (finance manager) every detail was covered, Phil and Gabriella (sales executive) were polite, accommodating and knowledgeable. Whenever we had a question they explained every aspect clearly and succinctly.

Sales

Because the team at BMW dick Lovett Tracy Stevens Josh day and all the rest of the people there didn't treat me as someone who is disabled they treated me like a normal customer and that to me means the world and they are fantastic people down there

Sales

Mike Gill was knowledgeable and helpful throughout. The new car was available within a week which exceeded my expectations.

Sales

Tracey did everything she could to help me. From decision to buy to driving away in a brand new car was a matter of days.

Sales

looked after very well ,very exciting day

Sales

Excellent service friendly and very competent

Sales

I was fully informed beforehand about the handover process and advised on what documents and monies required for me to drive away my new car in good time.

Sales

The compote experience was faultless from the showroom reception to sales. Ben Sperring was a pleasure to deal with.This is a complete contrast to the very poor service from Mercedes Benz just up the road so I now have my second BMW.

Sales

Excellent experience throughout the sales and delivery process, including a very professional handover between Joe Chesters and Ben Wilcox.

Sales

we were kept well informed about the cars arrival and time it would be ready.all issues relating to paper work were completed easily, even when we found my partners driving licence had expired, the staff accepted other suitable documentation

Sales

From the staff at reception to Ashley whom we dealt with and Phil who arranged the finance, service was friendly, courteous, professional and totally client-focussed. There couldn't have been more efforts made to understand and meet our needs.

Sales

Everything from the moment I sat down with my sales person, to the moment I sat in my new car, was brilliant. The service from BMW was impeccable, just as I'd expect

Sales

The salesman was very good.He was well trained on the car that I wanted.And at no point did I feel pressurised . He kept me informed from ordering through to delivery.