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The appointment time and date which I required was available to me; I was at the garage at the appointed time and the car was taken soon thereafter. I had the car returned to me within 1½ hours, as agreed.
Ease of getting minor fault checked quickly without fuss
Always very proffresional
Everything was completed on time and everything explained clearly.We also made use of the courtesy bus to visit the nearby shopping mall and this service was helpful and friendly.
Obvious, isn't it?
Booked for day, failure to turn up on time agreed, failure to do the jobs you said wanted to be done.
I am satisfied with the service I received. One issue I have with DL is that you never deal with the same person. At Mercedes Ipswich I dealt with the same people over 30 years. This builds trust and greatly improves the customer/dealer relationship.
Excellent customer serviceWell timed service
On-time completion of v competitively priced service. No unexpected issues and video health check on vehicle a very useful reference point.
Because the reception was good, the service and the facilities excellent and I could see what had been done via the short clip I received later
Excellent service from your customer facing team
The service team "slotted" my car in to fill the Adblue
lack of communication led to a messy situation, where I had no clue when the car will be back. Very late communication on Friday that car would be off road, replacement car developed issues during a long trip. My car was unavailable for 7 days.
Very prompt repair carried out to my complete satisfaction.
Whilst service was carried out, wear indiactors on brake pads have not been reset. There service light also still on for a brake fluid change in June and brake pads 2300 miles. Bearing in mind that these are the original pads all round!
Superb service, couldn't have been more helpful and accommodating. My service was a while you wait, I had an important conference call and was given the use of the business suite that was excellent.
Collection took nearly an hour, despite your being given extra time to complete what was a straightforward task
Always been good. I have used you for a few years now
It was good but I didn't really get any feedback on the warranty check
Very happy, courtesy car was provided and the staff were very helpful
I am a regular customer and Dan Hicks particularly tries extremely hard to go above and beyond to meet my needs.
All expectations met satisfactorily.
Courteous , thorough , always on time , nothing is too much trouble.
Had to wait a long time for check in without updates. Car was not very clean on completion.
Excellent personal service
Service advisor was polite, informative and helpful
Simple brake fluid change, done on time and at a time to suit. The brakes stilled worked.
Reported a problem with the wheels of the car and a lady twice said she would ring me back and she didn't. Then I spoke to the salesman who sold me the car who promised to ring me back that day and I am still waiting for the call and an answer.
One aspect I was not told about when booking the car in - regarding an empty tank of fuel on arrival.
Very good experience overall
I always feel a valued customer by all the staff at BMW. Simple things, like a smile and a comfy seat with refreshments available mean a lot to me. I love the video of my car from underneath. I also really appreciate how well it is cleaned.
Efficient and helpful service from your staff
Excellent service from start to finish
Friendly, helpful staff and work done on time. Car returned washed.
Service in the dealership was pretty good. Your car cleaners need a bit of training though. My car looked like it had been cleaned from a muddy puddle. I think it was cleaner when I bought it in.
Agreed to purchase service package prior to visit but was unable to do so on the day due to issues at Dick lovett
Great service bit disappointed no service video was emailed to me. I thought car wash was also no more than average and had to redo when I got home.
My car picked up from my home & returned with all works carried out . Came back cleaner !
Excellent customer service provided by Lauren during my visit.
on arrival they were very helpful the car was booked in and we were offered refreshments before being given a lift to the local shopping mail
MOT carried out comprehensive inspection and valet and brake component enhancement all on time ready as agreed
The car was running very well on return. I noticed the difference.
I was kept well informed at all times.
Please let me know what brand of engine oil was used,
Wrong information about light repairs
Would have appreciated a detailed listing of what had been done / checked as used to be the case with older cars. To send a video is fine but these are checks I perform on a regular basis and do not support the bill!
Generally easy to deal with, always helpful but sometimes costly, particularly the body shop.
I had a 90 minute service booked and had to wait 2.5 hours +, without anyone communication and without any issues with the car.
I was dealt with like a person and not a No.!!!
I can't speak highly enough to Dick Lovett (Jacob). Had to drop car off without an appt when had engine probs whist attending funeral in the area. Jacob bent over backwards assisting me in organising a hire car and getting me back to the wake.
On the 1st occasion of my car going to Dick Lovett's it was returned with damage to the rear wheel rim which was rectified on the 2nd visit. However, after the 2nd visit my car was returned with the 2 rear tyres having bulges despite them being new.
Service completed on time.
The service and MOT was carried out very professionally and quickly ,the car was returned valeted. I could not fault the visit . I asked a technical question which was answered by phone latet
Score would have been higher but the duration of the work took four hours as opposed to the two hours quoted
Dick lovett's service staff were excellent at solving a technical problem with my car with geat care and in a very satisfactory timescale.
3 hours for brake fluid replace +Didn't close brake fluid reservoir cap properly and this coused brake system fault so had to come back to the garage
Service was completed promptly, whilst I was able to work via my laptop in an office at your centre.
Really friendly reception and the consultant who helped me was helpful, efficient and showed me how to use an automatic car (courtesy car)! It was really nice dealing with friendly staff and the process being made very easy. Thank you!
From booking service to picking up car all was good. I asked for a loan car which was exactly what I requested - a manual BMW series 1 - Steph Bedford was extremely helpful & knowledgeable very happy with the service I received.
Turned up on time at my work to collect and dropped off in good time.Driver of smart appearance.Car came back clean!!!
Ease of arrangements and on the day
prompt and courteous from everyone on the service team.All my queries were answered by the service adviser Jacob.
Service completed on time. Full debrief. Courtesy bus to local shopping centre.
Gemma service rep kept me completely informed and coordinated everything very well indeed
because the service was carried out quickly and efficiently and I much appreciated the collection from and delivery to my home
The service was carried out in the time allotted. The visit was pleasant, the staff were efficient.
It may be just a coincidence but my Real Time Traffic function no longer works on my sat nav since my car went through it's MOT at Dick Lovett (Bristol).
No issues and a pleasant place to wait. Service very good
Friendly and professional people
For a very good level of service
I arrived without a booking, was accommodated within minutes and due to the nature of my problem with the car it was going to be a long job and was offered a lift home with my infant son.
Other than the high cost of the interim service I was completely satisfied
Good service from the service team , no surprises
1 - wasn't told about the diagnostic cost. 2 - could only deal with one person and when I called up it seemed nobody else could answer my questions. 3 - had to rebook my car back in straight after servicing as wheel alignment was poor
The service required was explained to me, what was not included in the service pack was also explained (air conditioning service).
Brought my car in with brake issue, Scott dealt with it quickly and with no problems. Really great service
The service is good but, I'm always aware of so many service sales people wondering around I wonder how efficient it is. Also the car 330d c has had several major faults which is surprising, wheel bearings, power steering and now the computer system
The work was carried out in the agreed time which was important as I waited on site. Secondly, when paying for the work, my wife and I had an interesting discussion with the representative about alternative new and delivery mileage BMWs.
I asked for the equivalent of a 'presales check' of the car. I was simply told that 'everything was ok apart from a couple of very small buckles in the wheels which did not require any action' I had expected a detailed report which I did not get.
Quick checkin, pleasant waiting area with refreshments, quick service
looked after from dropping the car off to collecting the car up well done Gemma
I would have given 5 stars, but I haven't received the quote promised for a repair to my bodywork 10 days later.
I was very happy with the work completed however the elapsed time for completing the work was very much underestimated when I made my booking. I was given an expectation that it would take about 2 hours (max 4 hours). The reality was 7 hour.
As well as my recent service visit, I had mentioned a concern that I had with small but perceptible lateral movement by the driver's seat, which I hoped would be resolved as a warranty issue, but the workshop team could find nothing wrong.
Prompt, courteous and good communications from Scott
All items replaced and updated on day of service. Collected the vehicle the next day, although had to wait longer than expected (45mins) to pick up car due to busy showroom, service light was still on and had to be reset while we waited.
A warm welcome as always, friendly but professional approach.
I would have scored higher but my petrol cap has been damaged when having the service. The cap is attached with a cord of plastic which someone has completely cut in half so when I fill my car up now I can no longer dangle the petrol cap.
Excellent helpful service from all concerned, inspiring confidence.
Could not be treated better
All went very smoothly.
Everything went smoothly and I appreciated the lift to Cribbs Causeway to save me waiting in the dealership
Car was ready ahead of schedule and everyone was helpful and friendly.
Very attentive service from Luke Derrick. This is our 11th used car from your dealership and the service was as good as usual. Although, a slight caveat, the 2nd key for the car still hasn't arrived from previous dealership - NOT Bristol's fault!
Service carried out exactly as promised. Staff very attentive. Car washed well afterwards
My MOT had expired. Your staff appreciated that the matter was urgent and arranged an appointment at 2.00pm the same day, without my having to put any pressure on at all.
Hassle free in out and not expensive.
Kept to schedule with minimum fuss and your wifi worked!
The service was arranged quickly, the problem was identified and resolved to our satisfaction, and the staff were very friendly and courteous.
Fast, courteous and effective service in response to an accidental damage.
Well informed throughout
Keep informed of progress of job. Also part was in stock so didn't have to come back another day.
Booked. A time and was seen very near time
Efficient and courteous. Full marks for Cameron.
Always had excellent service
The feedback regarding the status of my vehicle was somewhat innacurate because of the systems you use. It was recorded as wheels kerbed, but actually there is some corrosion not kerbing.
Job was to fit integrated satnav to my 4 series. The work was carried out well and the service advisor was excellent. Only issue was that the car clean was obviously rushed and not carried out very well at all.
Excellent service as usual and clean car. location issue for me,i had to walk to Cribbs causeway to catch a bus home and arrange lift back.
The car was washed carelessly. There were clear areas left which were unwashed.
Car repaired with the fault completely rectified first time.
Car booked in no problem and completed when expected
I felt the staff that assisted me have exceptional customer service and are a real credit to your business, they made me feel welcomed and comfortable and satisfied.
Wash and vac was poor. I did it again when I got home so it was a waste of time.I think you should stop doing it or do it properly.
All very good was kept updated all the way through the service
Did a great job rectifying faults under warranty.Excellent customer service by Lauren who provided a loan car at short notice as my car wasn't ready and I needed a car the next day.
Visited to replace broken tyre valve, however, the replacement of the tyre valve caused my tyre pressure sensor to immediately fail. All handled politely but I have to return the car for 2 days with a 4 week wait due to needing a courtesy car.
Great customer service.
My car is treated like it's their own. I'm always kept updated and the work carried out is always done to a very high standard.
Start of December 2016 the car was booked in to have a new set of light bulbs fitted (BMW Performance Bulbs) and MOT. This work was not fully carried out. Requiring the car to be returned last week and then the wrong bulb was fitted.
Mechanic messaged film needs review as does attaching the CDK disclaimer to every message.Need to make clear what you mean by Rply Msg or Stop etc!!
When DL called me to arrange the service I was told it would be free as part of the service pack. On arrival I was advised that the car had exceeded the mileage limit and I had to pay. DL knew the cars mileage when the service booked.
I was satisfied that the failed lamp was eventually replaced under my car's guarantee, but disappointed that the parts department had told me that it wouldn't be covered by guarantee so I had to purchase a new lamp from them first.
Lots of to'ing and fro'ing about availability of pick up service and due to extended wait for this facility I chose to bring the car in and wait with it. I was told to bring car in for 09.30hrs but having done so this time was irrelevant
Stephanie Bedford is always professional and efficient, nothing is too much trouble she goes out of her way to ensure your experience is smooth.
Helpful friendly service from the phone call to book my car in, booking my car in on the day and receiving it back with the work done documented and explained. Added bonus were the technician video received by text and my car was cleaned thoroughly.
Helpful staff, excellent service and the work was completed ahead of timescales
The entire experience from being welcomed on arrival to collecting the car when the service was complete
Extremely long wait for a courtesy car.A month wait when booking vehicle in for the initial diagnosis, vehicle had to be booked back in for parts to be fitted. Parts took a couple of days to arrive but another month wait for a courtesy vehicle.
Completely quickly, video sent with tyre fault. Lauren dealt with it quickly, noticing it hadn't been correctly filled in on her paperwork, and then booked us in for the next day.
Everything was done in the time specified including an additional request .
Car was brought in for a routine 2 year brake fluid change and somehow technician sheared the bleed nipple and I was expected to pay for a new calliper. Sorry but that's why we use main dealer service because they should know how to avoid these issue
The fault with the vehicle was traced and the sun roof had to be taken out and the water esker was located. Felt a little bit upset that BMW wanted me to pay an excess for the insurance of £25 but did not charge after the fault was not mine.
Was treated like a VIP the moment I walked in.
the issues were identified and dealt with in a timely manner
Had to leave it over night to find fault
Efficient and professional service. Perhaps paperwork could be prepared earlier to reduce waiting time.
All was explained to me; all three things done on time, and when I had a question some days later it was resolved quicly and easily - thanks
Both Stephanie and Scott were very helpful and also quickly resolved the issues that arose.
All was dealt with very smoothly except the bill which did not match the estimate, however this was quickly sorted to my satisfaction
Everything went to plan from booking the service, courtesy ride to the Mall, collection and return of the car. Plus video report
Everything that was done worked well and was simple for me. They took great care of me and of the car. The video was useful and the whole experience was simple and straightforward.It was great to have confidence this was going to happen
Fast service, friendly staff with a can do attitude.As a service driver myself for somewhere else I was impressed with how the showroom was laid out and the attention shown to the customer, an environment I would like to work in myself.
Every single person....... Polite and professional
Excellent service, friendly staff and everything well communicated.
Easy to deal with, helpful and polite. Staff all work really hard to ensure the customer has a good experience.
lots of communication before the appointment, I didn't have to wait too long to drop off my car and collect the loan car.The fault was fixed within the same day.
I came in with the car and dropped it off. Collected it the next day after the service with no issues. Staff were friendly and welcoming.
Greeted by freindly staff, coffee on hand, personally looked after.
excellent reception service and timely
Issues dealt with quickly and politely
Good job done on time
I was loooked after from beginning to end by Nathan Fillingham who I found to be very helpful and more importantly , listened to the issues that brought me back to BMW.He was able to follow up all of the issues very professionally.
Excellent service, great communication, shuttle bus to work - could not have been easier
The representative that handled my service was informative, courteous and professional.
I really liked Stephanie and the service I received from her. Very attentive and personal.
Did everything as expected and kept me informed throughout the process.
Excellent prompt service
Everything was very effective and efficient and human .
Reliable and speedy service. Polite staff.
Took car to main dealer to investigate an engine light problem. No courtesy car available, I arranged lifts to collect me from Bristol and return me 2 days later including sorting lifts for work. After 2 days for work. After payment, light still on!
Getting my car to the dealership and getting back to work and doing the reverse took 3 hoursTOO LONG
Easy to book on-line at a time to suit me. Service was started and completed on time. Staff well versed in customer service. Couldn't fault it!
Paid to have washer fluid replenished but within 15 miles of leaving DL Bristol the washer fluid light came on. Small things like this don't normally get missed but has a lasting impact. Slight loss of confidence that other things get missed off.
The quality of service provided by Gabrielle was excellent.
I had to make an unscheduled stop at Dick Lovett due to a malfunctioning Start/Stop system. Dick Lovett reacted quickly, did thorough checks on the car and fixed the problem. Excellent service from Stephanie Bedford, Customer Service.
The car was booked in when I wanted. The staff were efficient and professional. Car ready on time and well presented.
Very good service. I wanted the car quickly and they did that for me
garage could not complete work.
Simple Brake Fluid change as part of pre paid service pack on my 1M
my experience from the start to when I got my car has been excellent. the stuff were very helpful and understanding. They made the whole process very simple and easy for me. many thanks to Gabby and Tom for the excellent customer service though out.
Ordered my car in February for delivery before 1 April vehicle tax changes. I was offered a fair price for my old car and a good deal for the new one. The car was delivered on time. The sales exec was very helpful and gave good advice on the options.
The sales guy Mike Gill is the best chap I have ever dealt with when buying a new car. From the test drives to delivery, nothing was too much bother. It is nice to find someone in sales that actually enjoys the products they sell.
Excellent customer service - Tracey my sales rep was always happy and on-hand to answer my questions in person, on the phone and by mail. Her responses were thorough, polite and prompt. I couldn't of asked for a better rep.
Tom understood where I was coming from and understood precisely what I was looking for, sensible considered advice particularly wrt colour, spec and the electronic dash, thank you. Sorry there is not such thing as perfection that's a lifelong quest.
The experience/customer service i received was excellent from the moment i walked in to have my OLD M135i serviced to the day i drove out with my new M140i! I think that says it all. My Sales Exec - Luke Derrick has been absolutely fantastic.
Kelly was great, very friendly & helpful but not overly 'pushy'
The Patients Mike Gill and his colleagues showed on the dat if collection was amazing. I couldn't of asked for anything more. He also continued to check up on me and make sure every thing was going well after.
Our salesman Ashley was very confident in his knowledge of the vehicle
I believe the salesman that I had was joe and he made sure I had all I needed and nothing was too much
The setting was good, the staff were welcoming, the light refreshments were kept well stocked, and used cups, etc., were cleared away promptly, but without the need for any prompting
Very friendly and professional
The salesman Kevin, was always polite , never patronising helpful and well informed.
The Dick Lovett representative, Mike Gill, was excellent. He was very efficient and very pleasant.
Tom was excellent. Couldn't have asked for any more.
Great service! Always contactable and everything explained clearly.
Steve to me was excellent and flexible. No problems at all.
Iain Stephens at Dick Lovett Bristol was very good in every step of the process working over and above the day job to secure nearly £6000 of M Performance extras. He kept me informed every step of the way.
Helpful completely listened to what we wanted and quickly came up with a deal which we accepted
I've bought many new and used bmw's from dicklovettbmwbristol over the last 15 years and fell that the level of service is always good , it can take a while to re-build a relationship with a member of staff after one leaves Also no free golf pass!!
Led by Mike Gill the entire staff were attentive and helpful in helping me come to a purchase
everything was explained and what was discussed was delivered.
Kevin Li and Tom (finance) were extremely professional throughout the whole process. They were informative and very knowledgeable, being able to answer my queries easily. They also made the experience enjoyable.
This was the 2nd car I purchased from Dick Lovett and again the experience from the very friendly reception staff and the knowledgeable salesman was first class.
I found Gabriella to be very professional, competent and knowledgeable. She worked very hard to help me find the right new car for me and was a pleasure to deal with.
Initial response to an online enquiry to appointment to follow up was amazing. Ashley Morris responded to a Saturday afternoon Internet enquiry within 30mins and we sparked up a conversation that led to the sale of a car
The salesman was excellent, there was plenty of guidance and advice, and there were plenty of cars to be able show the options I was considering. I was made to feel a valued customer even though I felt I had negotiated a good deal.
Great service. Nice people who seem to care. Can do people who ease the way in such a large person.
staffed by very polite people
Warm welcome and efficient.
We've owned BMWs since 1988 so have a thorough understanding of the excellent qualities of the machines. Therefore, it's now about the quality of customer service; once again, customer service has our exceeded expectations.
The X6 is a great car and the salesman Mike Gill made sure the specification was right for me.
Excellent pre-sales service from the Sales Executive. Kept me up to date with the delivery, and put through late specification changes.
Minor problem on Collection but quickly sorted by the dealer
We were very pleased with the service we received
Staff exceptionally helpful - especially Chris Harriott
Very helpful and friendly service from both Luke and josh
The service I received from Iain , the Motability lead , was excellent . He was very knowledgeable . His advice about which vehicle would meet my changing needs was spot on . He was very professional but also very personable - Thank you Iain.
Mainly because the salesman, Ben, was great. No hard sell; flexible; actually listened to what I wanted, rather than trying to cause me to think what was wanted was what he wanted! Short, uncomplicated, good deal for both sides.
5 star service a pleasure to deal with Iain Stephens
Staff were amazing.
Everything went to plan & was turned around very quickly
Excellent information and service (esp from sales agent) in all respects except for 2 issues:1. Delivery of car was delayed 3 months2. Not told speed limit info needed to be bought as an option despite taking out HUD option and being an IAM driver
The Sales Executive delivered, in our view, exceptional service throughout. Attentive, courteous and nothing was too much trouble. A great ambassador for your Company
I have purchest about 10 new vehicles from dick lovatt over the yearsith a break of one audi a3 and decided to go back to a x1 i am very pleased with service again,
Extremely satisfied, great communications and help during the purchase. Very helpful staff and very knowledgeable. A pleasure to deal with.
I experienced the feeling of being the most important person in the building. The courtesy given by reception and sales were second to none.
Excellent communication with regular updates throughout the process. I felt completely involved with the purchasing process. The dealership under promised and over delivered as the car was handed over nearly 2 months earlier than initially expected.
Great service from start to finish. Tracey told me every thing I needed to know and I can be a bit blonde.And the flowers when picking up car were the iceing on the cake.
I was made to feel welcome from the moment I arrived at the dealership.The Saleswoman was very knowledgeable and easily answered my questions and also pointed out several extra features available.Great comms after order through to delivery.
Very polite and genuine staff. Accommodating. Great facilities. Time spent, never rushed. Always did what they said they would do.
Salsman Chris Harriott was the most helpful and knowledgable went above and beyond to ensure the purchasing of our new car was simple and enjoyable.
Tracy, the consultant who dealt with my purchase couldn't do more for me if she tried.She had great customer service skills and made my purchase a very pleasant experience
I was delighted with the way that I was kept upto date with the whole process, from when the car was ordered to the handover. 10/10 customer service.
Everything was explained to me in including test driving different 1 series to find the best option
On each occasion I have not been rushed into making decisions. I felt as though there was more than enough time for me to consider my choices and act accordingly.
Quite happy with the car.
Friendly helpful staff, salesman very knowledgeable
Steve guided us through the complete process.
From first contact at reception through to meeting the sales executive the attention to detail was without fault. The sales executive was very professional and technically informative.
Everything ran smoothly, was on time, friendly and courteous as ever.
Tracey took time to go through various options and show me different cars. Follow up calls and videos all enhanced the experience.
Chris was fantastic in making this possible while keeping everything simple
The sales person that dealt with our purchase (Mike Gill) was excellent, he was very knowledgable and patient which was refreshing
Tom Wodehouse at Dick Lovett.... brilliant
Couldn't be more helpful very accommodating polite and friendly.
From start to finish the sales rep was very helpful, answered any questions I had and kept me updated with my order
Everything was very well organised from our collection at the train station to the hand over of the car. The staff were very polite and friendly.
Tracey Stephen's worked very hard to get me a new 3 series which I needed ASAP through the motability scheme
The Salesman was fantastic from start to finish. Nothing was too much trouble for him. This is the third car I have purchased from him and it never feels like he is trying to sell anything. Wish all salesman were as good as Chris Harriott.
I have no reservations or criticisms only praise for the showrooms, the salesperson and the service I received.
The sales representative was extremely professional. We were not pushed into a sale in any way and all our questions were answered directly with no faffing about !!
Chris Sparrow, who was my salesman. Looked after me very well and went out of his way to make the car handover feel special.
Site easily accessible and able to park. Reception staff exceedingly polite and helpful. Left unharassed to view cars, as requested. Premises well kept, light and bright, with a pleasant atmosphere.