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Service was completed on time, and car was returned to me following a superb wash and vacuum.
Some communications issues previously but happy with Jason this time.
It didn't take as long as expected, the facilities were good, staff friendly, although it helped that I knew a salesman!
The service was thorough and comprehensive.
I thought the seat casing had been knocked out of line, so pushed it back in . When I mentioned to my husband he said it was broken. As It took me 5 days to report Alex said it was my word vs BMW. He said he would refer to his manager. Still waiting!
Everything went as expected
My Service Engineer, Craig, was good. Carried out the work efficiently and explained clearly what was done. I was totally satisfied with his work . . . BUT see answer to Ques 3 re the whole experience of how Dick Lovett handled the whole situation.
Always a good service at Dick Lovett Bristol.
Attentive, polite, helpful
Everything was explained and kept within the time scale which was estimated.
Everything went spot on and according to plan with the MINI centre. A much more professional and friendly experience than the usual BMW department. No hanging around waiting, staff knew exactly what was going on and who they were dealing with.
My recent service experience was excellent, so much better than the sales side. The service team were very helpful and punctual, with collecting the car for its service as due to a recent operation I was unable to drive
I have to leave the car again on wednesday through no fault of my own and rely on friends drop and collect me. I understand that you won't know the full problem until its looked but its a coincidence that this happened on the very same day of service
Everything needed doing was done to my total satisfaction....
Very well informed and updated each day.
Following the MOT I had to ask them to reset the service indicator as this had not been done
The delay and no response to new car purchase enquires and service warranty communications
No one explained what the reason was for my car to be recalled or that the reprogramming that was necessary would reset some of my settings eg CarPlay connection.
My only reservation is that was surprised that I had to obtain suitable tyres myself.
Took over a month to book in for a service. Squeaky boot and faulty passenger seat were not looked at even though it was requested.
Always polite. Frustrating that lift service will only take you away from the dealership and not collect to return you at the completion of work.
They were extremely helpful and accommodating with when I wanted to hand in the car the evening before and kept me informed of progress during the day of service
See above feedback
No problems at this visit; all ok.
All very smooth and courtesy car was ready.
You should already know. The fact you've even sent me an email asking me to complete a survey says it all.
Polite and courteous staff.
The only problem is BMW 5 year service plan which only includes the 3rd year service if you thrash the car. If you're gentle with the throttle and brakes the service is beyond the 49000 mile limit
Not sure what I can add, my car was serviced.
The service provided by the mechanics was faultless, However the service provided by a service individual was less than satisfactory! Taking payment on waiting sofas, late, lost key, un-helpful, forgot new wipers, false information told and more!
On collecting my car from an AC regas I found damage and two weeks on I have not received a response to the issue and it's still open. I physically have to go in to talk to the service manager.
My car was in for a service recently and I had to chase 3 times to find out when my car would be ready and after paying £600 the car wasn't even cleaned after a week with you Promised a full valet and the advisor has not returned my calls or emails
no problems at all
see additional comments. Made my opinion clear got a call back after leaving negative feedback. Asked them to call next day as I was unable to discuss. Guess what? No call back. No service report, no condition report,no video, no real handover
My assigned client relations person, Scott, took the trouble to ensure the car could be serviced whilst I waited.
Normally give 10/10, but this time when I got home my car is telling me a service is needed in July this year, just a few weeks after this major service. It transpires that it was missed that the brake fluid needs changing imminently, annoying.
All done to timetable and superbly clean on return
Great service and friendly helpful staff
Was advised on booking there would be a £70 charge, on arrival the customer service person advised no cost as I had a service pack so signed the form. On collection I was advised there would be a charge even though I has signed a no charge agreement.
Everything was completed as expected
Wasn't able to repair brake disc shield and didn't follow up to book appointment as promised
everything carried out in the time frame given , all went well.
4 times i called and 4 times was told id get a call back didnt get 1 call back
Efficient but pricey. The problem I needed fixing was not done first time so I had to have two goes and two costs from this. No offer to fix properly for free or discounted on second visit (folding rear seat sticking)
Damage to the vehicle
When I called to make the appointment, I was told work will take 1.5 hours. It took 30mins for my the keys to be collected from me and that was after I complained, then took another 3hours before I got my car back. I wouldn't have waited if I'd known
Everything went well, kept up to date and clear information from the service team
Had to have service at Mini Bristol this time. Gemma was fantastic. Excellent service.
As per my last answer. The young guy sorry I don't know hos name but this survey will be linked to him really was great and nothing was too much trouble. For him, the work and reception 10 but the first ladies who took our keys was very rude.
See above re lack of response to specific request
Satisfied with whole process
Helpful and timely
Alex was extremely friendly and helpful. Kept me updated on progress of the service throughout the morning, he discussed the work completed in depth and did everything to ensure I was happy.
As above plus no personal touch that I have been used to from Dick Lovett BMW
Had to take the car in twice, and there was no urgency to get the vehicle booked.
See my first answer, no contingency for problems being diagnosed late in the day, no slots available to sort this out quickly. No support or real understanding of me having to drive a 100 mile round trip twice.
Everything was done, including interior valet, but car wasn't washed as promised.
Vastly experienced at what you do
No Progress update, just happy to let me sit there for 4 hours. I wonder how much longer it would have been if I hadn't made the first contact.
A bit disappointed that the car needs a second visit to complete the job. The dealership knew that and could've advised ahead of time rather than informing late on the day that the job wouldn't be completed.
Impressed with the attitude of very helpful and communicative staff. Very pleased with the fact that vibration problem was solved .
As per my previous note and survey response
I requested a hire car and this wasn't available though I was dropped at work by the driver
Excellent service from Craig - really went the extra mile to make things happen easy. Acknowledgement by BMW that their was a warranty issue and rapid resolution.
Great service and friendly people which delivered as promised
at the very high price I paid for the car had to be repaired one day but it took seven days to change the alternator and a pulley
Everything done, easy to deal with and car come back like new. I was very well looked after and kept informed of what was going to happen to my car and then what actually happened when I picked up the car.
Car bumper scuffed, and communication disappointing.
Very very long waiting time to get car fixed due to wait for loan car. Also after the diagnostic all my car sweets wrappers were empty-either eaten or dropped but no one acknowledged this.
MoT took usual hour while I waited but took almost another hour after MoT before I could pay and collect keys despite them being on desk. Abandoned by 'Craig' who went AWOL. Complained to reception 4 times who couldn't locate him. No apology given
It took fours days to even look at the vehicle, the only beneficiary was the insurance company for the allegedly "free" hire car that isn't.
I was unable to establish if there would be a cost for my oil change. Dick Lovett when quizzed ahead of my appointment told me they would let me know on the day!!! With the subsequent cost I could have had the oil changed at a BMW specialist garage
Everything was completed ahead of schedule.
I found the video of what they were doing to my car very difficult to understand, the mechanic talked far too quickly and the whole thing I felt was unnecessary. When I collected my car and tried to make a phone call and all my numbers had been lost,
Well organised, efficient and effective
No paperwork provided detailing work undertaken, observations etc. when vehicle delivered following oil change/vehicle check (09/04).Followed this up with dealership who advised they would put in the post but as of today (19/04) no docs arrived.
Collected car end of July 18, check up 3 weeks later, heath check revealed screw in each rear tyre. Unlikely to have occurred during those 3 weeks. No loss of pressure. No action. BMW 1.4. 19 Rear tyres ok. Quality Tyre Service 3.4. revealed screws!
Car serviced to expected standard
My car was picked up on time from my house, service carried out, useful video presentation and car brought back to my home address - such a useful and convenient service meant my day was not interrupted at all.
It could have been far better my overall experience of buying my first BMW and the aftersales with this car have been appalling
Everything comprehensively explained, accompanied by a video presentation of all works done on my vehicle
I dropped the car in at 8am and returned at 5pm. I was told all work was complete but paperwork outstanding. 45mins later the car was ready. Health check was not initially provided, car was not valeted and service advisor then claimed -cont below
Service manager very pleasant but they miss the vital end part of the service - ie if something goes wrong it is not followed up
On time and kept thoroughly informed throughout the service
I felt People were genuinely trying to assist and were honest about the problem. In particular, I think the principal engineer who looked at the car and the customer executive who arranged for the break pads to be sorted out.
Very good, but no follow up to tell me what had been done. I had to just take the word of the driver who delivered my car back to me that the oil had been changed and to "look at the computer".
All fine except there was considerable uncertainty about the price of the service
There was a delay in completing the work, the fitting of a new tyre, but I was kept informed of progress, before leaving the house to collect the car and further on arrival at the dealership
I was completely satisfied with the service provided on the day.
Service on this occasion was excellent and on time
The service was excellent from start to finish.
Too expensive - went somewhere else for the work
Everything done in a timely and professional way.
The lead time for booking servicing is very long
Fast lane service took 2 hours and 45 minutes. For basically an oil change an vehicle check. Your clearly don't have the capacity for the appointments scheduled.
easy to arrange convenient and questions answered
No one can tell me what was wrong with my car despite numinous attempts of asking
The MOT and Break Fluid Service were carried out as requested and it is always helpful to be taken to The Mall
The service assistant was really good (and quite new to the job). Iain Stephens also went out of his way to supply a courtesy car.
As above. Everyone try's to put you at ease.
Service desk were very helpful, and tried to sort out issues with car
The service I received was very good . . . quick and efficient.
I had conflicting reports about the car causing confusion . Reports from 2018 were sent to me in error giving me false and misleading information
Good staff and facilities, didn't feel that I was a nuisance.
The MOT and service carried out on my car was absolutely fine, however not receiving the information I asked for is what has disappointed me.
I feel that they could have proactively called and asked if I wanted the ad blue topped up without me asking. I emailed for quote on getting alloys repaired and have had no reply
wanted the set belt warning light sorted out but you could not do it
I had had an issue the previous year with my service / repair which was unsatisfactory. By comparison this was completely satisfactory.
We always find the staff a pleasure to deal with , helpful and attentive. And if there is a problem, try their best to resolve it
My car was well looked after , was made aware of every thing before hand.
Little disappointed there was a 3-4 week wait for a brake service, especially as no loan car was requested or offered.
Dick Lovett responded very quickly to my urgent need for an MOT, and the staff were very helpful.
My car passed its MOT but conflicting advice was given.
Too much to explain .Thier response was very poor
Always a first class service
As per answer to question 1, combined with the fact a 'waiting' appointment for a service took 4.5 hours.
Was looked after well and satisfied with the service of my car and the hire car was appreciated.
I live in York and got a Nail in my tyre, they had a new tyre in stock and I was back on the road within an hour
£322 for an oil change? Absurd Then Jasmine argued that she contacted me repeatedly re: payment & redelivery Zero calls to my iPhone
As above.A pleasant place to wait, with tea and coffee and biscuits available.I thought my car had a very thorough check over. Professional level of service throughout my visit.
All done to schedule - excellent liaison including doing everything in one day rather than have a second booking simply to examine why washers weren't working.
I have nothing to complain about.
As above, i was on a tight schedule.
It was very quick and I was looked after very well, being able to use the office suite while I waited.
The Technician was very professional but the service centre staff were far too busy and didn't provide the level of service I would expect from a main dealer.
Dealy with efficiently and courteously.
Completely satisfied with Dick Lovett (Bristol) and their attention to detail.
The service scheduling of of the car seems to dictate that I will have to take my car in to you more than once a year (as my break pads will need replacing in 3000 miles, but you would not replace them when my car was with you the other week).
All work done on time within the quoted price
30 years of dealing with Dick Lovett through Porsche and BMW should say it all
All the service jobs were completed and in addition some questions I had were answered in a professional manor.
The service adviser's knowledge was poor and defended the indefensible. When he was challenged his manor had undertones of hostility. The senior technician clearly did not understand how to test the battery SOC. Releasing a car with a 12.17V charge.
Thanks to Scott!
the fault we have experienced could not be identified,despite all attempts.
The car was booked for brake fluid service which was included in the service package that I had bought with the car. I agreed to an air con service which was recommended to me. They picked up and dropped the car for me but forgot to do the service!!
Stuart Cattanach and Simon the technician not sure of his surname. Two good guy's, sorted out all of my recalls.
Poor customer service, and still the car is telling me it needs a service. The free Vacuum of the car was terrible looked worse then when it went in.
I am having to travel back to Bristol today for someone to interrogate the key fob as the service light still appears on the dashboard on switch on!
I reported the fault and was told I would not break down. I am disabled so this was very important to me, the car went into limp mode on the m5, luckily my husband was driving.
Job took far longer than advertised spent a whole Saturday morning waiting for service when arrival time was 9am
I always receive excellent service from Dick Lovett Bristol. The people I speak to are knowledgeable and any minor issues are sorted out quickly and without complaint.
Car cleaning was not to my high standard
I received a very high standard of service from Nick at the Bristol dealership
Mismatched roof rails
As above friendly, helpful service
Wanted my bank account detail initially discussed was not able to be delivered ,it was good personal attention and service .
It was a quick easy process. Emily really took into account what I wanted and my budget. She didn't immediately start trying to persuade me to go higher or show me things out of my range.
I am satisfied.
made vary welcome all the time
Smooth transition, no faffing
Very pleased, first class communication through manufacture to collection of the vehicle. Email updates of progress and regular contact with our BMW sales executive at Dick Lovetts, Bristol
Chris Harriott made the whole experience painless. He never pressured you and makes sure you are happy and can afford your purchase. Delivery and handover was smooth and effortless.
Really good experience - Sam was very helpful and responsive and great to deal with
SatNav wasn't activated, getting it activated later wasted most of a morning. Also activation reset menu items, for example steering fight on lane change turned on
I couldn't fault any of the process.
Good sales man. Very friendly and not pushy.
Chris Harriott made the whole experience very easy and answered any questions I had and sorted out a previous finance agreement. Tom Mason had expert knowledge and talked us through all the workings of the vehicle making it easy to sync our phones et
Stavros and the BMW team at Dick Lovett Cribbs Causeway had a difficult sales problem that they had to deal with and dealt with it in a totally professional and customer focused manner.
Would be a 5 star response however despite being a new car it was delivered to me with a technical problem (faulty adaptive suspension control unit) and a door dent (rectified although still visible). Both issues dealt with very well by Scott Adams
Great experience, felt well looked after, excellent communication throughout the process, was like Christmas picking up my new car!
I think I have answered this question with the above answers