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Flexibility, caring about the outcome and not taking no for an answer on my suspension failure - we wouldnt even consider using anyone else
booking was easy and good service from the Service Advisor
No courtesy car was available, I was offered transportation to my workplace in Bristol which was fantastic, but there was no offer of a return journey
The work was good but on checking the car 2 days later I noticed a small double dent on the centre of the bonnet (see above), However I can't be sure this was done at the service, so have not made an issue about it.
Whilst my car was only in for an MOT and air conditioning service, I was kept informed of progress throughout the day. I received notification as soon as all works were completed so that I could collect my vehicle early.
Cant seem to do enough for you
You were very efficient
Problem with a stone stuck in the break calliper. Fixed to high standard inc re-dressing of break pads, car returned in great condition having been cleaned and fluid levels topped up. Would have scored lower if price wasnt discounted for later return
The receptionists are polite and efficient and the service staff was knowledgable and helpful. Special thanks to Raj Poppat for treating me as a fellow human. He went above and beyond to make my experience with BMW the best it can be.
My car was promptly checked and a fault rectified, an oil service advanced to ensure I didnt need to bring her in again in a Few weeks. A courtesy car was not available in the timescales, but I was dropped and picked up by my office in the centre
Did everything that was necessary
I have no issues with the dealership they did their best to help me, my issue is with your warranty company and head office.
The customer service assistant handling my warranty service was rude; did not update me on what work needed to be done/had been done; did not provide me with any information on courtesy transport (we had travelled over 45 miles for the service).
Called prior to confirm I'd remembered. Well looked after on day and given updates.
Very quick to book my car in, unfortunately the problem was found late on a Friday evening but every effort was made to get the part for Saturday although the delivery failed. I do however appreciate the efforts made
Very helpful staff, they knew I was waiting so rushed the work through.
Job done, carreturned clean.
Quality personal, that never let you down.
Please see response above for details, not enough characters available to paste same information here
Excellent feedback on car heath status, personal service on car collection and return delivery
Coffee not bad - tasted better at other places, just about enough chair space. Could do with more floor space. I was not offered business lounge despite having used it before and being a professional needing to work and having been with BMW for over
Booking in for a service to explained 1 wheel was scuffed needing repair. Assuming this would be done, but upon arrival service staff explain this has to be done with a separate appointment. This is not the case at Porsche Centre.
Good mechanic and service team
People were polite and happy to explain details of what was going to happen and when I returned to pick up my car were happy to take the time to explain details of the service
At the end of the visit I was told I would have to wait between 20 and 45 minutes to have the car cleaned. Not what you want or expect! I didn't wait....
no issues and good communication
Nice environment, salesman was professional, knowledgeable and friendly, without being pushy.
Was able to quickly drop car off and pick up loan car with ease. Staff were helpful when explaining the process.
Please see comments below
Staff very helpful. Service completed on time and car cleaned like new.
Clean, efficient and well organised.
Worked well but if you book car in for day, you need to arrange pick up
Nice wee touch with videoBit slow to book in car in morning but staff very polite and helpful
Would have been five, if it weren't for an inspection flap being left open causing me to have to return to the dealership immediately due to the noise it was making.
Great service and felt you were on my side - ie: never felt you were trying to take advantage of my mechanical ignorance
It would have been nice to know exactly what was serviced and taken out on the car. Including trend depths and when the next is due. I did not receive any of this information sadly.
watched the video of the work carried out and a health check,very informative.
The service team were very professional and fully explained what was required to keep the car in tip top condition. The video taken by the service engineer is great to watch as it allows you to see the condition of the underside of the car.
All I went in for was resolved.
Excellent check in service. Collecting the car was disappointing as another customer pushed in front of me so another member of staff kindly took payment but it meant we couldnt discuss the report.
The team arranged a courtesy car at short notice. However was a little disappointed that it was a Toyota I go. Overall very good.
Completely.Staff were very obliging and knowledgable.
Frustrated at having to wait for collection next day when parts Mgr said it was a 2 hour job - not told that the job wouldnt start until a health check had been carried out and a video produced and sent to tell me a car with 3K miles had good tyres!
There was an issue as the car was not secured properly overnight. cAMERON RESOLVED THIS WITH MINIMUM FUSS
Easy to book, courtesy car clean, able to try a different model and features. All the staff very helpful and courteous, and very presentable. The main engine fault was clearly fixed and the car is behaving perfectly, BUT back seat is still rattling.
Refer to my previous answer
No fuss , excellent service
Always very organised, quick and Jacob is very professional.
Overall experience from walking in the door, waiting, handing my keys over to the reverse of this was far superior compared with my local indie garage. I would say it could improve customer communication during the servicing.
Really helpful the whole way through the service process
No issues, fast service very helpful staff
Warranty work done, additional work that came up on test also done and all done quicker than expected.
See above plus, surely having left us sitting wasting our time someone could have taken 10minutes to drive us across to the mall.
Work was carried out on my car that I had no prior knowledge of or had agreed to.
The only downside was a longer than expected wait but Cameron kept us informed every step of the way so Bristol still deserves 5 stars.
Great friendly staff
I have prefered to wait in while servicing. I could continue to work on my laptop using the free wifi, coffee and flapjacks. The continuous feedback from the workshop was great and informative. It just takes a little more time then I expected.
Excellent support from the service team.
Did everything required
I like the way the service is presented on video by the mechanic
I was very happy with the service
Lauren (Marshall) was excellent
The service manager handling my work was incredible, she is a credit to BMW.
The only negative was the standard of car wash, which was poor.
Booked in at a convenient time Job finished to time Good communication
Every thing requested was dealt with and service assistant was very clear in his explanation of what was carried out and what would need attention in the near future.
Very easy experience
Good service, made to feel looked after.
I was provided with a loan vehicle, and was treated like an individual.
Once again, I feel like I was looked after, I felt stress free in what potentially could have been a stressful situation.
Efficient process. Dropped car off offered a lift although I didn't use the service. Only minor complaint was the valet could have been better.
very good communication throughout.
Professional, explanatory and amicable help from Raj
Efficient and kept me updated on progress, plus after service discussion
Fault in passenger seat sensor unresolved after identifying the issue before service.
The engineer was great leaving a video to show me what he has done but the the fit of the doors is not resolved and the car was supposed to be washed and cleaned but it clearly was not
The latest visit wasn't a scheduled service but due to a warning light. Jacob was able to get this rectified whilst I waited.
The servicing side of things is always good however, the quality of the wash and valet afterwards has significantly deteriorated over recent years, to the extent that my car has been left with areas that have not been washed on a number of occasions.
Always looks after me!
Normally very satisfied but on this occasion i found the time taken was well over 5hrs.
The waiting time at collection was longer than expected and it would feel like a slicker experience if this time was reduced. Collection appointment times may be the answer???
Greeted with a smile, was seen to very quickly, and Stuart was extremely friendly, competent and professional.
Helped with transport to and from work. Nothing was too much trouble.
Exceeded my expectations
I was not told you needed my national ins no for the loan car
Kept me infomed. Time taken to complete. Discussed outcome with me.
Ashley and Phil went out of their way to help aasist me in finding the right car and agreeing a figure to suit us both
Quality servicing at affordable prices.
As before everyone is very polite and nothing is too much trouble
Good service trying to get the problem resolved.
The front desk staff were very welcoming, the lady who dealt with us through the service (Lauren Marshall) came across as very knowledgable and was extremely helpful and the technician that worked on our car (David Hockey) was great at explaining.
Happily we have not, so far, needed any extensive work but the small scratches have been invisibly repaired and the services completed on time.There is also a gratis mini bus to take us home if the work is going to be protracted.
Excellent customer service
Everything was explained clearly and delivered professionally and on time
Booked in early in morning and was all ready for my car
Although the problem was corrected it has since come back.
Efficient reception and work completed well and on time
1)My weather app failed and I notified the service team about this on arrival. On collection they hadn't hadn't looked at it and recommended I rebooked it in2)I was sold the SI service deal. Now being chased constantly as they undercharged me £100
Unfortunately fault not fixed had a error warning within 15 mins of leaving BMW.Car still occasionally splutters and power train error , although able to carry on with journey. Currently on holiday, will have to arrange another appointment.
Jacob and Ashley delivered as promised
Very helpful, following up on queries promptly. clean and professional showroom
Car was ready on time. Work arising required clearly explained and easily booked in at my convenience.
Dealt with a differnt service member, who was rushing and nowhere near as professional to Lauren who dealt with the initial issue. Lack of quality explanation or apology for the situation. No offer of handshake to conclude the meeting. I had to force
Superb service by all in the service dept
The only reason I have not given 5/5 is since service I have not had recognition of receipt for lunch or any call back in relation to a small niggle.
Very friendly staff and very willing to help.
Excellent service only marred by having to postpone some of the work planned due to not having got the right parts
Service advisor (Josh Martin) was brilliant. Called me the morning after my car was taken to the dealer to reassure me that he had the keys and my car had arrived safely - kept me up to date - extended my hire car when the weather was bad - excellent
EFFICIENT, GOOD VALUE, MEETS EXPECTATIONS
Was completely satisfied that problem was investigated and solved
The service was fantastic, loan car was sorted etc. However, I was let down at the last point when I collected my car, and it had not been cleaned - something I thought should have been done, especially as there were handprint marks on my glass etc
Jacob was fantastic, professional, friendly and made the experience stress free.The input from Raj has made a very positive difference to the levels of customer service
Service in the dealership is excellent. The booking experience through your booking call centre, is appalling. There is no reference to customer needs, and no flexibility. Their answer to a month long wait is to "call recovery". Awful
We were dealt with promptly by helpful staff, refreshments were available while we waited for the advisor. We used the courtesy taxi for a trip to Cribbs Causeway.The car was ready and cleaned on our return.
Everything was as I expected it to be. Raj on pick up was exceptionally helpful.
the usually reliable help with getting to work was not suite so reliable and I was forgotten. A taxi was ordered and took me to the office but the delay meant I was later getting in to work than anticipated
Job was done. My only gripe foe a pice of plastic and labour was the price
Location could be more convenient for me
Jason was very good in dealing with my car. Just a slight issue in the workshop.
Professionally handled in a timely manner
Knowledgeable staff who also understand their customers. The servicing is thorough and efficient - and quick!
kept waiting on arrival for 15 minutes before seeing the service representative to hand in my keys.
Got what needed to be done, done. Technician was ok. Service adviser ok in the end, but not as good as previous and kept me waiting quite a while, despite appearing very quiet.
Staff are all on the ball, attentive and can't do enough for you, Sales to reception through to service, all excellent.
All issues sorted out. Car has been returned quite often however
Makes you feel welcome and great centre.
The service and sales people always strive to give good customer service and succeed where others have failed. I have bought 5 cars from DL in 5 years and the level of support is consistent excellent.
The pre-arranged lift back from the city centre to the showroom was 50 minutes late. Arrived at 5.20pm. The driver was excellent (Ian?), but there was clearly a mess up with the organisation of the lift back. Standard of the car wash/vacuum not good.
Stuart Cattanach is by far the best service person in there and the problems with the car were not down to him, but to have to go back 4 times in 3 days is not ok.
My car was left in the bottom car par for me to collect from the showroom. In addition I was left for 30 mins as my service consultant, James, who had forgotten I was in the showroom after my meeting with the sales consultant.
Was able to have mot and handbrake adjusted in one visit.
Excellent service by friendly well informed staff in great environment
Not a full 5 stars only because it took a long time for someone to call me back about price matching tyre costs (I had to keep phoning them instead)
Tyres were replaced in the given time and at the price quoted.
Great customer service, service was arranged quickly at a time that suited us.We were driven to local shops while the car was being serviced. The team answered all our questions and the car was nice and clean when we picked it up.
as above it was not done as asked
Good service regarding repairs to the windscreen as no spray was reaching the screen. MOT well done with clear feedback. Valeting poor. Had a second valet done but still not up to standard.
Service and mot completed without any fuss
Thought the service was ok but nothing special.
Everything went as planned
The service was reliable, high-quality and on-time. A more humane time slot (0730 Sat!) would have been preferable. Also being able to cost-effectively bring service intervals forwards would prevent many visits
The car preparation was not quite perfect
All's fine though there is an issue that is unresolved.
Great service, feel welcome and not forgotten.
Tracey Stephens was truly professional throughout, on a par with previous service that I had received from Scott Martin on earlier purchases. I am a very satisfied customer.
We were looked after like we really mattered and the coffee was yummy
Everything was great apart from the fact my delivery was delayed and late
Perfectly and completely satisfied and also impressed! All went very well.
The franchise, Dick Lovett of Bristol were faultless, our sales representative Chris Sparrow was knowledgable, helpful and attentive without being over bearing. Our car was delayed by BMW UK for 4 weeks, this is the reason for not giving 5/5.
Friendly efficient service.Really welcoming made you feel very comfortable and that nothing was too much trouble.
As I have said the overall service was very good. Communications was particularly good.
Excellent; good friendly service and vehicle ready when we requested.
Chris had car ready an explained what the car did an how
All very helpful and efficient
Lindsay Donaldson was both attentive and knowledgeable with what I required
Excellent all round.
Everything that was promised was delivered correctly and on time
Test car with specification I was interested in available. Kept me fully advised on build status via email/phone. Professional / knowledgeable sales staff. No pressure selling.
I was very satisfied with the experience
From emailing Lindsay was prompt in getting back to me. She listened to what I wanted. In the show room we were taken good care of and Lindsay was actually able to turn around my decision to finish my long relationship with BMW to buying a new car!
Quick lead time and regular updates.
We were made warmly welcome by Tracey Stephens and all through the process she was readily available to take any questions we raised and yesterday the handover was made very easy for us.
Service was open, honest, no pressure and I was made to feel a valued customer.
Kept updated, and ahownkey features / details of car in day of collection
Friendly and knowledgeable staff
Very professional Customer Focused Service
Amazing service through the entire process, from the initial perusal of the showroom, right down to the collection of the new vehicle. I was left overwhelmed with the quality of the experience given by BMW.
Completely satisfied, all Staff involved with Sale giving friendly, professional relations, made you feel like Important to their Business and not a Statistic .
Ashley Morris was very helpful and extremely knowledgeable.
Again , Ben kept me updated with the vehicle & made sure it was a smooth transition
The service was excellent Alex she was just a pleasure her advice and service was outstanding made me fill relaxed help me chose exactly what I wanted also her friendly personality just made me relax she is a great asset to bmw a star employer
Very helpful, very transparent. Product and service excellent
Presented very well. Excellent service and car
When I came to look at the cars I was met by Tracy and she explained everything about the car I was interested in
Although there were challenges with delivery (snow and delayed delivery times) my needs were always catered for. I found the end to end customer experience excellent. Even the coffee is great in the showroom. Oh - and the car is pretty cool too ??
Great team the experience matched the excitement of the new car
All members of staff could not do enough to make me feel welcome and valued as a customer.
Everything went to plan, delivery was as planned and I love the car.
Steve Found Dick Lovett Bristol went above and beyond.
From the offset Steve Found at Dick Lovett Bristol just wanted to find the right car and deal for me. And he did. Always returned calls and went above and beyond to provide top customer care, right until the moment I left the building in the new car.
The sales executive was very polite, extreme knowledgable and very friendly. We were offered a test drive before discussions about our order including options and finance. Delivery was very efficient and quick. The car was presented very well.
I was a little disappointed to find the wheels smeared in tyre black which was all over the alloy. Not up to the standard of the rest of the car and a bit of a back street practice
Excellent service from Iain and Tracey. Made getting a new car an even more pleasurable experience. Thanks.
Dick Lovett is definitely a 5 star dealership . Plush surroundings and the coffee is good as well. We were looked after by Mike Gill who was very professional and very knowledgeable and helpful .
Smart, knowledgeable staff.
Mike kept us up to date with all progress of car delivery and worked hard to obtain the sale meeting our expectations at all levels
The car was ready, I had received a video the day before collection. Collecting the new car and trading in my old car went well.
Originally quoted May delivery but dealer found that Swindon had a car almost to my specfn and arranged for me to have it - just over 1 week.
I felt listened to and advised appropriately. I didn't feel under any obligation to purchase or any pressure from the sales approach which was professional and knowledgeable.
The whole experience of choosing and purchasing a new vehicle was very pleasant - all information given was fully explained.
Couldn't have receive better service.