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It was a motor Vehicle Recall Notice. Although, I hope, work was carried out - too much hassle and inconvenience from 0800 arrival until 18.00 departure!!!
Always a very efficient and professional service.
I needed a litre of oil. Thought i could have service a couple of months early. I was told this wouldn't be included in my free package but to my delight told the oil could be topped up free of charge. Which was done while i waited.
Excellent communication from team and timely service
Service was completed as expected in a timely manner with good service all round.
car returned day later than planned and incurred an extra days car hire from Enterprise, appeared an issue getting new tyres from Worcester to you, I did offer to go collect them myself but Scott did get them del'd earlier to you, however!!
They booked my car in for recall work very quickly and provided prompt service.
On time and efficient
Very good service and facilities as usual
Stuart looked after me very well and the service provided by all your staff from Reception to the person offering coffee to the driver to Cribbs Causeway etc is VERY professional and courteous. An example that should be followed everywhere!!
Very hard to get called answered by Service department. Timelines quoted are often not met.
Jacob was an excellent service advisor and was a pleasure to deal with. Dick Lovett is a breath of fresh air compared to my local Sytner dealership, hence it's worth the 45minute trip to Bristol to have my cars looked after there. Thanks!
I was expecting a call from my service advisor at the end of the day, as agrreed when I left the car for service,but didnt happened. The next day I called myself to enquire whether my car ready to collect or not. It was ready since previous day.
Above expectations in terms of service by service management.
Oil service and vehicle inspection was first class but I also booked a Free valet given to me when I purchased the car.This was not completed on the same day I was asked if I could leave the car overnight, no problem but the passenger seat was dirty.
Quick, friendly & simple!
Was dealt with courteously and promptly
Top service, very professional and friendly staff
Dealt with the problem and kept us informed
2 visits haven't solved the issue & I felt the appointment was rushed - "sorry didnt have time to wash your car as we are closing soon" - not impressive since I had rushed from 70 miles away to get there on time
Efficient, professional and friendly
I requested basic service on web site and was given a full service and a vechile inspection that amber highlighted flywheel and with a week I have had replaced and clutch due to it failing
Excellent customer service in the Serice Department
Picked up car from my work place which made it hassle free.
I called in on spec with a windscreen wiper problem which I thought would provoke little interest. To my surprise I was to be squeezed in and if I could wait a further 30 mins the car would be washed as well. People were interested.
Smooth, quick and efficient service ....with a smile.
All the staff were very helpful & did their best to make it a good experience.
Jobs incomplete, vehicle returned in a dirty condition inside. Explanation regarding tire wear, saying must have hit a pothole which we have not, does not explain why both sides affected. This vehicle is 20 months old and is supposed to go off road
X Completely satisfied with the service I was given.
I felt very much like a valued customer and was great ed with respect and courtesy at all times. Jacob went out of his way to ensure the fault was rectified and that I was not inconvenienced more that absolutely necessary. Also good coffee and wi fi
Because I was completely satisfied. The service agent (Gemma) was very helpful.
The staff were amazing and couldn't do enough. They really looked after me and catered for all of my needs. They even made sure that my car was parked in a bay which wasn't next to other cars preventing anyone knocking my new car- Great service !
Overall very good service courtesy car was ready for me called when my car was ready explained what was done on car
I received a smart, caring and efficient service from Dick Lovett and all the staff that dealt with me.
It was efficient and quick, and the staff were friendly and capable
It was perfect service on both annual MOT and the final loan for purchase of the car. The people were lovely and offered excellent customer service.
It was a very good experience, the service team were excellent and arranged for me to have a lift home at short notice. One of the best experiences I have had.
Flawless customer service
There is always a wait to drop off the car keys, why can't these just be given to the receptionist?
well The actual service was completed on collecting the car l was told that the service info had been posted to my email address. i checked and found it hadnt and asked that it be sent again. it still did not arrive, the next day l phoned and tried
Good service, pleasant environment to wait in, good coffee etc available.
Great service, friendly colleagues.
Staff were great, the waiting area was excellent, price was reasonable, shuttle bus service to local shopping centre is a great idea.
Attention to detail and follow up were impeccable.
Clean and effecient
Every thing went according to plan and time.
Car in for end of warranty check. Problems found that were not completed that day. New booking had to be made before end of warranty period - WHY? No courtesy car available. 2nd visit took 2 days to complete as software update not started until pm.
Easy to book in times were convenient and you could wait whilst the service was carried out and drinks etc available
Simple service and change of brakes was done quickly.
My full service was not completed I have to return in another 3500 miles No paper record of work carried out
Stephanie was excellent and totally professional when informing me the fix might take more than a day or two. Sorting the hire car as well made the experience very good.
When I booked the appointment I was told a car would transfer me to the mall whilst the car was being serviced. I was asked to be on time and duly I checked in at 0815 hrs only to learn that the Mall did not open until much later.
Good price, fast service. Tea and Coffee on site :-)
The service received from the reception and service team was wonderful. My partner and I took advantage of the shuttle that allows customers to visit the local shopping centre whilst your car is reviewed howere we were forgotten and left stranded.
Very friendly and professional staff, but problem on my new car stil lnot sorted out.
Because its always good always reliable and safe
Some difficulties experienced in having my telephone messages answered.
Friendly informative advice in a non-pushy or pretentious atmosphere. Great service throughout and trusted.
Summer tyres were not returned from the "hotel" on time.
My service advisor was very knowledgeable and dealt with my booked in requests very efficiently. He also gave me some excellent advice on a further issue which I have with car which I will follow up with him shortly.
Very welcoming, nice seated area, tea and coffee provided. Staff very friendly.Service carried out in reasonable time.Car wash ok (but not great)
As always Cameron was superb. Helpful, knowledgable, friendly and professional.
I have twelve plus years of service from Dick Lovett and I continue to be completely satisfied after every visit.
I brought my car in for a fault to be diagnosed and repaired. It appears to have been repaired. The repair was done on the same day as I brought the car in. This is the first time this has happened.
The Dick Lovett minibus to return to the dealership was 25 minutes late which messed up a 6pm appointment I had with my wife. When I arrived at the dealership (in a hurry) I was given my key and told my car was outside but it was not.
Quick service. Helpful staff.
Overall very good . A long wait when I came back to collect car - not really sure why . I could see the person I was dealing with was talking with colleagues .
From the moment I called Dick Lovett I knew that they cared for my business and my satisfaction with the work required on my vehicle. I was looked after whilst waiting, and received a better price than my local Sytner dealership. Very happy customer.
initially arrived at service, previously told we would have a courtesy car. told there was no car for us despite being assured so. no apology given by staff.
Pushed through quickly to satisfy my requirements and use of another car while waiting.
took longer than expected, i only accepted the appointment on the basis it would be complete by 1000am
Service check in and check out all done efficiently with clear agreement on what was to be done and what had been done.
Took 30 minutes to drop car off resulting in my son missing his swimming lesson. He was given a knitted mini by means of compensation, no offer to refund the cost of the lesson. Not the level of customer service your website claims to offer
Stephanie was great but to be called a day and a half after dropping the car off to be told no work had been done as it wasn't warranty was going back on what was agreed. Gemma who called me had a terrible attitude too.
Took longer than advised
Car required a new part which wasn't available and needed ordering so you needed to keep it for 2 weeks
Service all straight forward. No nasty surprises. Car returned clean inside and out. No extras.
Would have given a 9 but I asked at the time of booking service if Sales could value the car. I even got a phone call from Sales at the time of booking confirming this would happen. I reminded the Service desk on the day but no valuation occurred!
The radio cuts out intermittently which I was told was a software problemGuess what I now have the car backand the radio cuts out intermittently
They bought my i8 for stock at a reasonable price and they stated I was free to purchase to go elsewhere to purchase my replacement car. However they offeredme a good deal to purchase my M140i. They resolved a delivery date problem.
Gemma was helpful and fixed a mistake by service reception bookings staff as best she could. Very helpful
The service team that dealt with the warranty work on the car were excellent. Informed all the way regarding the condition of the car when it was in the dealership.
Car was serviced promptly , and I received the inspection report on the health check
When I complained that, in Stephanie Bedford"s absence, the original promise of getting me back on the road to do a trip to Cornwall had been ignored ,and my car was not being worked on on the Friday,the staff got it started again and finished it.
Curtesy carCar cleanedKept informed throughout service
Pleased with all Staff and refreshments. End of warranty and mot dealt with together. Shuttle service to shops appreciated. However Service warning light Still displaying from previous service
Quick to book in, quick turnaround
Kept waiting even though I had booked an appointment, I was told it would take up to two hours so I returned two and half hours later only to be kept waiting again. I saw a different person when dropping off who didn't communicate effectively.
Air con stopped working. Fault identified and failed part replaced on the same day. Very relived as you usually have to re-book, as parts are rarely in stock, which is very irritating. Complimentary wash was as poor as ever! Service adviser very good
From initial reception greeting to dealing with the service representative, every aspect of the visit was prompt, friendly and efficient.
Everything as I would have expected from BMW
Very reassuring to have the video of my car with a mechanic visably checking tyres, brakes etc
Car required replacement exhaust gas regen valve. For entire 3 weeks with Dick Lovett, no correspondence re progress, except what I initiated. When phoning garage, difficult to reach actual person to deal with request, phone often went to v/mail
Great service and update communication and the car was clean and work completed in the time promised
Dealt with very efficiently by Scott and Stuart...and in a friendly manner. Lovetts Cribbs is a very pleasant place for a customer to spend time and work - which I always tend to do.
Everything went smoothly and efficiently.
Very efficient service
They found the rattle that has been there since the car was new, hopefully they have fixed it. Shame it wasn't found 3 years ago!
A good service, could have been kept a little bit more informed regarding when vehicle would have been ready
Courtesy car offered. Work done within promised time. Car returned clean and tidy
Service team always excellent and car always comes back clean and ready for the next 20,000 miles....
Would have preferred a more definitive 'End Time'.
the cleaning of the car after the service was very poor, worse than if it had not been cleaned at all
Obvious, isn't it?
The appointment time and date which I required was available to me; I was at the garage at the appointed time and the car was taken soon thereafter. I had the car returned to me within 1½ hours, as agreed.
Always very proffresional
Ease of getting minor fault checked quickly without fuss
Everything was completed on time and everything explained clearly.We also made use of the courtesy bus to visit the nearby shopping mall and this service was helpful and friendly.
Excellent customer serviceWell timed service
I am satisfied with the service I received. One issue I have with DL is that you never deal with the same person. At Mercedes Ipswich I dealt with the same people over 30 years. This builds trust and greatly improves the customer/dealer relationship.
Booked for day, failure to turn up on time agreed, failure to do the jobs you said wanted to be done.
On-time completion of v competitively priced service. No unexpected issues and video health check on vehicle a very useful reference point.
Because the reception was good, the service and the facilities excellent and I could see what had been done via the short clip I received later
Excellent service from your customer facing team
Very prompt repair carried out to my complete satisfaction.
Whilst service was carried out, wear indiactors on brake pads have not been reset. There service light also still on for a brake fluid change in June and brake pads 2300 miles. Bearing in mind that these are the original pads all round!
The service team "slotted" my car in to fill the Adblue
lack of communication led to a messy situation, where I had no clue when the car will be back. Very late communication on Friday that car would be off road, replacement car developed issues during a long trip. My car was unavailable for 7 days.
Superb service, couldn't have been more helpful and accommodating. My service was a while you wait, I had an important conference call and was given the use of the business suite that was excellent.
Collection took nearly an hour, despite your being given extra time to complete what was a straightforward task
Excellent personal service
I am a regular customer and Dan Hicks particularly tries extremely hard to go above and beyond to meet my needs.
Always been good. I have used you for a few years now
Courteous , thorough , always on time , nothing is too much trouble.
All expectations met satisfactorily.
Very happy, courtesy car was provided and the staff were very helpful
Had to wait a long time for check in without updates. Car was not very clean on completion.
It was good but I didn't really get any feedback on the warranty check
Service advisor was polite, informative and helpful
Simple brake fluid change, done on time and at a time to suit. The brakes stilled worked.
Reported a problem with the wheels of the car and a lady twice said she would ring me back and she didn't. Then I spoke to the salesman who sold me the car who promised to ring me back that day and I am still waiting for the call and an answer.
Very good experience overall
I always feel a valued customer by all the staff at BMW. Simple things, like a smile and a comfy seat with refreshments available mean a lot to me. I love the video of my car from underneath. I also really appreciate how well it is cleaned.
Efficient and helpful service from your staff
One aspect I was not told about when booking the car in - regarding an empty tank of fuel on arrival.
Excellent service from start to finish
Friendly, helpful staff and work done on time. Car returned washed.
Service in the dealership was pretty good. Your car cleaners need a bit of training though. My car looked like it had been cleaned from a muddy puddle. I think it was cleaner when I bought it in.
My car picked up from my home & returned with all works carried out . Came back cleaner !
Agreed to purchase service package prior to visit but was unable to do so on the day due to issues at Dick lovett
on arrival they were very helpful the car was booked in and we were offered refreshments before being given a lift to the local shopping mail
Great service bit disappointed no service video was emailed to me. I thought car wash was also no more than average and had to redo when I got home.
Excellent customer service provided by Lauren during my visit.
MOT carried out comprehensive inspection and valet and brake component enhancement all on time ready as agreed
The car was running very well on return. I noticed the difference.
I was kept well informed at all times.
Please let me know what brand of engine oil was used,
Would have appreciated a detailed listing of what had been done / checked as used to be the case with older cars. To send a video is fine but these are checks I perform on a regular basis and do not support the bill!
Wrong information about light repairs
I had a 90 minute service booked and had to wait 2.5 hours +, without anyone communication and without any issues with the car.
Generally easy to deal with, always helpful but sometimes costly, particularly the body shop.
I was dealt with like a person and not a No.!!!
Service completed on time.
I can't speak highly enough to Dick Lovett (Jacob). Had to drop car off without an appt when had engine probs whist attending funeral in the area. Jacob bent over backwards assisting me in organising a hire car and getting me back to the wake.
On the 1st occasion of my car going to Dick Lovett's it was returned with damage to the rear wheel rim which was rectified on the 2nd visit. However, after the 2nd visit my car was returned with the 2 rear tyres having bulges despite them being new.
The service and MOT was carried out very professionally and quickly ,the car was returned valeted. I could not fault the visit . I asked a technical question which was answered by phone latet
Score would have been higher but the duration of the work took four hours as opposed to the two hours quoted
Turned up on time at my work to collect and dropped off in good time.Driver of smart appearance.Car came back clean!!!
Really friendly reception and the consultant who helped me was helpful, efficient and showed me how to use an automatic car (courtesy car)! It was really nice dealing with friendly staff and the process being made very easy. Thank you!
From booking service to picking up car all was good. I asked for a loan car which was exactly what I requested - a manual BMW series 1 - Steph Bedford was extremely helpful & knowledgeable very happy with the service I received.
Service was completed promptly, whilst I was able to work via my laptop in an office at your centre.
Dick lovett's service staff were excellent at solving a technical problem with my car with geat care and in a very satisfactory timescale.
3 hours for brake fluid replace +Didn't close brake fluid reservoir cap properly and this coused brake system fault so had to come back to the garage
The staff were courteous and helpful. The process was seamless. The environment is very pleasant.
Very helpful sales person (she was in fact a trainee); she gave me test drives in two versions of a Series 3 BMW; attentive to all my questions; spent 3 hours showing me the ropes when it was delivered.
Because the team at BMW dick Lovett Tracy Stevens Josh day and all the rest of the people there didn't treat me as someone who is disabled they treated me like a normal customer and that to me means the world and they are fantastic people down there
Service provided by Chris was first class as usual.
During our initial meeting with Phil (finance manager) every detail was covered, Phil and Gabriella (sales executive) were polite, accommodating and knowledgeable. Whenever we had a question they explained every aspect clearly and succinctly.
Mike Gill was knowledgeable and helpful throughout. The new car was available within a week which exceeded my expectations.
looked after very well ,very exciting day
Tracey did everything she could to help me. From decision to buy to driving away in a brand new car was a matter of days.
As with our previous visits , all staff very friendly and helpful , the vehicle arrived when promised and taking delivery was a pleasurable experience with no feeling of being rush.
Excellent service friendly and very competent
I was fully informed beforehand about the handover process and advised on what documents and monies required for me to drive away my new car in good time.
Excellent experience throughout the sales and delivery process, including a very professional handover between Joe Chesters and Ben Wilcox.
The compote experience was faultless from the showroom reception to sales. Ben Sperring was a pleasure to deal with.This is a complete contrast to the very poor service from Mercedes Benz just up the road so I now have my second BMW.
we were kept well informed about the cars arrival and time it would be ready.all issues relating to paper work were completed easily, even when we found my partners driving licence had expired, the staff accepted other suitable documentation
From the staff at reception to Ashley whom we dealt with and Phil who arranged the finance, service was friendly, courteous, professional and totally client-focussed. There couldn't have been more efforts made to understand and meet our needs.
Everything from the moment I sat down with my sales person, to the moment I sat in my new car, was brilliant. The service from BMW was impeccable, just as I'd expect
The salesman was very good.He was well trained on the car that I wanted.And at no point did I feel pressurised . He kept me informed from ordering through to delivery.
I would have liked more information on the extras which were not on the new vehicle but were on my old vehicle.
My iDrive computer failed after 70 miles and had to be reprogrammed, meant I had to drive a diesel for 3 days (boo!)Mike was great about getting it sorted though.
Tom was incredibly helpful and strived to ensure the car was delivered to my timescale.
Friendly and very efficient
The Salesman at Dick Lovett, Bristol was most helpful at all times and explained everything as the process continued.
Good clear service
Generally very friendly and professional. My only disappointment was believing the sales consultant who told me that it was "extremely likely" that my delivery date would come forward closer to the time, when in fact it went the other way..
This has been the best ever car purchase experience. We are really happy with Tracey Stephens and Dicklovett Bristol, 5-star customer experiences from the minute I walked into the showroom to the end of the new car handover, simply the best!!
The service I received from front desk to driving away in my new car was outstanding. Mike Gill was brilliant, I cannot praise him highly enough. Tom the finance guy was also brilliant, a great sales team all around.
The buying process was easy and the Sales Executive very easy to do deal with. Very personable chap! The only reason for not giving 5 stars was I had to chase a couple of emails.
Chris Harriott at Dick Lovett Bristol has been amazing. I cannot thank him enough: After a very dismal and disappointing service from another BMW dealer in Bridgwater. Chris has reassure the faith in BMW as a brand. Outstanding service!
Gabriella and josh were great, very knowledgeable and always on hand to answer my questions
small things would have made the difference to completely. Paperwork was not ready for car. Collection.I asked forcar with heads up display. It did have it but in my previous car Lyon was on windscreen not console.Gift another umbrella expected bag
The M Specialist sales executive, was extremely professional.
Excellent product and very attentive service from the saleperson.
Just as expected, nothing out of the ordinary
The whole experience, from arriving at the dealership, test driving the car to ordering the car was very professional and relaxing.
Very good customer service friendly, polite and knowledgeable from both Mike and Nick
Very welcoming,very polite and also very friendly
Steve did everything to find me the car I wanted quickly. He even did a video of the car as I had not actually seen it before buying. The service was great and I took possession of a beautiful car
Everybody was very helpful - dealt with everything for me. Particularly Tom and Ashley
my experience from the start to when I got my car has been excellent. the stuff were very helpful and understanding. They made the whole process very simple and easy for me. many thanks to Gabby and Tom for the excellent customer service though out.
Ordered my car in February for delivery before 1 April vehicle tax changes. I was offered a fair price for my old car and a good deal for the new one. The car was delivered on time. The sales exec was very helpful and gave good advice on the options.
The sales guy Mike Gill is the best chap I have ever dealt with when buying a new car. From the test drives to delivery, nothing was too much bother. It is nice to find someone in sales that actually enjoys the products they sell.
Excellent customer service - Tracey my sales rep was always happy and on-hand to answer my questions in person, on the phone and by mail. Her responses were thorough, polite and prompt. I couldn't of asked for a better rep.
Tom understood where I was coming from and understood precisely what I was looking for, sensible considered advice particularly wrt colour, spec and the electronic dash, thank you. Sorry there is not such thing as perfection that's a lifelong quest.
The experience/customer service i received was excellent from the moment i walked in to have my OLD M135i serviced to the day i drove out with my new M140i! I think that says it all. My Sales Exec - Luke Derrick has been absolutely fantastic.
Kelly was great, very friendly & helpful but not overly 'pushy'
The Patients Mike Gill and his colleagues showed on the dat if collection was amazing. I couldn't of asked for anything more. He also continued to check up on me and make sure every thing was going well after.
Our salesman Ashley was very confident in his knowledge of the vehicle
I believe the salesman that I had was joe and he made sure I had all I needed and nothing was too much
Led by Mike Gill the entire staff were attentive and helpful in helping me come to a purchase
The salesman Kevin, was always polite , never patronising helpful and well informed.
Tom was excellent. Couldn't have asked for any more.
The Dick Lovett representative, Mike Gill, was excellent. He was very efficient and very pleasant.
Very friendly and professional
I've bought many new and used bmw's from dicklovettbmwbristol over the last 15 years and fell that the level of service is always good , it can take a while to re-build a relationship with a member of staff after one leaves Also no free golf pass!!
Iain Stephens at Dick Lovett Bristol was very good in every step of the process working over and above the day job to secure nearly £6000 of M Performance extras. He kept me informed every step of the way.
Steve to me was excellent and flexible. No problems at all.
The setting was good, the staff were welcoming, the light refreshments were kept well stocked, and used cups, etc., were cleared away promptly, but without the need for any prompting
Great service! Always contactable and everything explained clearly.
Helpful completely listened to what we wanted and quickly came up with a deal which we accepted
Kevin Li and Tom (finance) were extremely professional throughout the whole process. They were informative and very knowledgeable, being able to answer my queries easily. They also made the experience enjoyable.
everything was explained and what was discussed was delivered.
This was the 2nd car I purchased from Dick Lovett and again the experience from the very friendly reception staff and the knowledgeable salesman was first class.
Initial response to an online enquiry to appointment to follow up was amazing. Ashley Morris responded to a Saturday afternoon Internet enquiry within 30mins and we sparked up a conversation that led to the sale of a car
I found Gabriella to be very professional, competent and knowledgeable. She worked very hard to help me find the right new car for me and was a pleasure to deal with.
The salesman was excellent, there was plenty of guidance and advice, and there were plenty of cars to be able show the options I was considering. I was made to feel a valued customer even though I felt I had negotiated a good deal.
staffed by very polite people
Great service. Nice people who seem to care. Can do people who ease the way in such a large person.
The X6 is a great car and the salesman Mike Gill made sure the specification was right for me.
Warm welcome and efficient.
We've owned BMWs since 1988 so have a thorough understanding of the excellent qualities of the machines. Therefore, it's now about the quality of customer service; once again, customer service has our exceeded expectations.
Excellent pre-sales service from the Sales Executive. Kept me up to date with the delivery, and put through late specification changes.
Minor problem on Collection but quickly sorted by the dealer
We were very pleased with the service we received
Staff exceptionally helpful - especially Chris Harriott
Very helpful and friendly service from both Luke and josh
The service I received from Iain , the Motability lead , was excellent . He was very knowledgeable . His advice about which vehicle would meet my changing needs was spot on . He was very professional but also very personable - Thank you Iain.