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Very good experience, on price and quality of work, very helpful staff.
Very fast service.
After my car starting leaking coolant I received excellent service from BMW assistance and from Dick Lovett Cribbs Causeway. They quickly arranged a loan car for me and fixed car earlier than expected
No issues with anything
The work was carried out within the time scale given
service exceeded my expectations, was quick to complete and the garage very comfortable as I waited for the car, coffee was a nice touch, the gentleman that attended to me on the front desk was very friendly and professional
Steven Cullen was excellent he showed real interest in helping with the situation regards warranty claims and was successful in his attempts to have parts covered by BMW. Very much appreciated
Always professional, helpful & friendly
Could not fault the service.
Collected and delivered the car in great time.
I was kept informed of progress throughout the the time my vehicle was in the workshop and the car was returned on time
The service experience was, as usual, highly efficient, courteous and pleasant. Everything was done as it should have been and I was treated extremely well. Scott was exemplary.
I and my car were looked after extremely well, loved the video of my car as it was inspected ,it came back spotlessly clean, all the staff were extremely polite and helpful.
Service was excellent
Very good experience with car being serviced within time scale agreed and fully valeted. Good communication with regular phone updates.
Update about the process whilst my car was there. The full diagnosis report was helpful.
Attention to detail given
Service is great, the video report from the technician is excellent
Quick service on a Saturday morning; prompt and comprehensive reply to any queries I had.
No hiccups and staff very helpful
I've received the necessary attention from the BMW Cribbs Causeway team
Courteous staff. Competent
For what could some times be a stressful situation, the team made the environment and experience totally calming and everyone one seemed really happy to be working there.
Was updated throughout the day and was completely before time stated
All worked fine.
I indicated that I would like car back in 90 mins and this was accepted. Made my visit a lot easier to plan
Well organised and efficient.
Just a great service very welcoming and very clear with what was going to get done
They were pretty good.
I have always been looked after.
Following service the car performs like new again
No issues at all.
Because the fault was rectified and professionally solved.
All work asked for was completed to a high standard
Always go the extra mile
It was for a recall, completed quickly
Good service, polite, helpful and reassuring. Good communication. Made to feel a valued customer
Have used this garage for my bmw on motability motability for years
The recall work was completed on time and appears to be satisfactory.
Again very efficient
Was very well looked after
Car was ready on time and I was informed all the way
A great experience - quick service, real-time updates, easy check out, payment made over the phone
quick and efficient. ultra friendly staff too
Excellent service from Jacob Allen, very good at keeping me updated with the progress of my car.
Easy to arrange, good communication & speedy service.
The car came back looking fantastic - inside and out
I am completely satisfied with the level of service I received at Dick Lovett. I received a video of the underside of the car including the tire wear. I could not fault was treatment received from Dick Lovett employees.
First class service as always.
A pleasure and no niggles at all.
Good value and good quality work
Recall was completed and premium car wash was fantastic but just make sure to check the premium wash next time so the customer doesn't need to come back another day.
High quality of staff, courteous and efficient, work promptly completed.
Ordered the car we wanted for the price we aimed for
Everything went as planned
Booking this MoT and the recent Health Check/Service was simple and straightforward; the professionalism of staff members provides confidence that my car will be well looked after throughout.
I was kept updated on all aspects of work being carried out, and was very pleased with the work when completed.
Covid procedures in place but informed all the way which made it less stressful on arrival. Vehicle was ready on time and a full explanation give on what was carried out.
Everything was conducted swiftly and professionally - and with a friendly manner.
Scott Adam's who I dealt with there is fantastic , an asset to BMW, nothing is too much trouble and service is second to none ! A++++
Stuart's customer service and support was really appreciated
The whole team from the receptionist and Karen to the service advisor a pleasure to deal with.
great service, good price, very happy
Identified problem I didn't know I had and rectified it.
I was given an appointment on the first day convenient to me. An additional service requirement was flagged up the service adviser, Fay, dealt with on the same day, and I was kept informed of progress. The car was washed and ready for collection
Fixed my car to keep my kid safe
Happy with the service. No car clean this time, but that may be COVID related or because the service was on a Saturday
Fay - my service advisor - was candid, friendly and professional. She kept me informed before, during and after my appointment and was flexible about the return of the loan car.
Excellent and efficient service
At the Dick Lovett garage we have been completely satisfied with the customer service.
Work completed on time they were informative throughout the process
The quality of the work carried out is always first class.
Excellent customer service
The service advisor who I dealt with at BMW Bristol was first class a real 10/10 score for him and your team.
Car serviced and washed no hassle
Always keep you informed what's going on
Everything went as planned.
Couldn't ask for any more. Fay on the service desk was helpful and accommodating. The healthcheck and service provided by Josh was perfect and very informative. Both assets to your company.
Well explained and prompt response
Excellent understanding of needs and delivery of solutions
Car picked up & dropped back as promised
The job was done to a good standard, at a good price and good service throughout.
Quick, efficient and polite
The rep who sold me the car (james Christensen) live relatively local to me, and contacts me regularly. When I mentioned the car required servicing, he arranged to collect the car on his way to work, and return it at the end of the day. Excellent
Polite staff, good coffee whilst waiting, free wash
The service was carried out well
Issues resolved with ease.
Again friendly staff, knowing that the Work carried out was done by professional engineers.
Flawless & Professional service, looking after a fellow employee and a courtesy car given at short notice for me to use.
I had no complaints
Extremely satisfied. I was kept informed at all times on the progress of the vehicle and also impressed with the report sent through to my mobile.
Good, professional service by a team that knows what they are doing!
An easy and pleasant process
Very professional and pleasant
Service was ok taking just a little longer than planned
Scheduled service and maintenance issues carried out to high standard. Straightforward appointment, first class communication over complex issues. Service adviser listened, carried out all instructions and requests. Covid security excellent .
Fay helped, very professional and listens, followed up ??
I was kept informed about what is happening with my car through out the repair.
Super speedy ??
The salesman, Louis Gee, was friendly and understood our requirements, but was not pushy or over-bearing, as some sales people can be in my experience.
Friendly welcoming staff. Good vehicle knowledge and professional help and advice from sales consultant.
Great service and information at all times throughout the process
The sales team was very accommodating
James, my sales representative, was the most helpful person during the process
Super time and made to feel like nothing was to much , kept enough time for us to ask anything we wanted to know .
It was made very easy for me through the staff. The delivery Of my vehicle was made very efficient, given the current circumstances And troubles everyone is experiencing.
Kevin Li made the entire delivery process a delight. He made sure at every step I was aware of the status of the order and at the point of delivery he took his time to make the handover memorable.
From start to finish, the experience was excellent. Found the right car, built a great relationship, kept me informed, problem solved issues quickly and created good confidence. Louis the sales chap was super.
Sales Executive Andrew Davidson was outstanding and went the extra mile to make sure i was satisfied with the vehicle and handover was second to none.
I was kept up to date by Tracey from ordering to delivery with phone calls and the delivery day went smoothly.
Chris Harriott is a legend he makes customer feel amazing and ensures an extremely smooth transection
My sales executive, Emily Reed, genuinely cares beyond the sales revenue. She is warm, helpful and approachable through every stage of the process. People buy from people.
James & Keith are exceptional. Passionate about the brand and always looking after me the customer, nothing was to much trouble for them. Great Guys, possibly the best I have ever dealt with in 30 years of buying new cars.
Tracey established rapport easily, took time to understand my requirements and then found my ideal car.
Emily has been great. Excellent customer service, representing the dealership and BMW superbly. Very professional and personable.
Steve Found was excellent and refreshingly straightforward
Sales Executive Tracey Stephens provided a first class service in all respects.
Sam is friendly, approachable, always takes the time to explain the small details, listens to what you ask for and need from the car and provides an ongoing service - it doesn't stop as soon as you drive off the forecourt.
Hugely satisfied - I've elaborated in the next question, but in summary I made contact via web form, which was promptly followed up and then I was put in touch with a Alexander Mayne as Sales Executive to support me through my purchase. Very happy.
Very pleased, covid procedures were adhered to so we felt safe, staff were friendly, welcoming, helpful and knowledgeable. We felt very looked after.
Very good customer services from Emily
Very satisfied as Tracy from Dick Lovett Bristol explained everything about the car and also kept me informed about on delivery time very helpful
Great service, always very friendly.
Tracey Stephens loves her job and is therefore fabulous at it. She is a real asset to you, as she is professional, knowledgeable, friendly. Nothing is too much and she is a joy to do business with. I really think she should have a pay rise.
Everything went absolutely smoothly. Despite the pandemic, electronic methods of purchase and communication went very smoothly. Queries answered quickly and clearly.
As above friendly attentive informative staff
Friendly professional and great comms throughout the process
Kept informed all through the process so very pleased.
Very satisfied difficult dealing with handovers due to current covid restrictions but during the purchase both Andy and the manager Nick were very helpful making contact to check things out, changing documents.
Excel;lent salesman Chris Harriott who always looks after us and gets us the deal and spec we want
Salesman was pleasant, knowledgeable and efficient.
Tracey kept me informed every step of the process.
Well organised and speedy service