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ABOUT Dick Lovett Bristol

Find out more about what we do and meet our team.

Meet the Team

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Daniel Hicks

Head of Business

Iain Stephens

Retail Manager

Keith East

General Sales Manager

Joshua Day

Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Would have been 5 stars but video was extremely noisy and technician spoke very fast, rendering video difficult to hear.

Service

The booking in process seems somewhat elongated

Service

The service is always first class

Service

I came with a quote in my hand for the service booked and was told that the works would not be carried out unless I pay £100 more. I eventually paid £386.

Service

Nice to have the car checked over and valeted before return.

Service

Jason was polite with me and accurate in his timings for the service - I was able to wait in comfort for the service to be completed.

Service

I always have satisfaction issues with Dick lovett, and never look forward to taking my car their for any reason.

Service

Work completed promptly.

Service

Very happy with everything and the work taken out

Service

Service took a whole month for their first date. It took 7 minutes to get the call answered due to their central service department and the advisor did not know their driver delivery service that I have used for past 12 years. Hopeless!!!!

Service

For my recent visit (wheels), everything was explained prior to work being carried out and completed exactly as stated. So, I am very happy with the outcome and quality of work done.

Service

No complaints at all. Car serviced whilst I waited and timescales given were met as usual.

Service

Lead time is restrictive and I had to wait at the dealership wile the work was being carried out, as C&D or courtesy car wait is horrendous

Service

Couldn't fault it.

Service

Usually get excellent service. But this time the vehicle health check report was not given to me. The service adviser said there was a problem with the system and it was not available. Perfect service for the last 12 years, but not this time.

Service

Everything done that was discussed, courtesy car given and car came back nice and clean

Service

good customer service

Service

Promised follow up call re alloy wheel corrosion never materialised. Customer shouldn't have to chase.

Service

Post-service clean wasn't very good....lots of smudges/smears meant I had to get it done again (I appreciate it's a complimentary service)

Service

Faye was very helpful. Can't fault her at all. BUT I paid x amount of money for an issue and the same issue reoccurred the same day and what had been replaced wasn't the issue. I want a refund on the monies that were spent.

Service

I was happy with the information and arrangements concerning the service appointment. I was contacted when the car was ready and I went to collect it. A trouble-free experience.

Service

On the last occasion I had no contact with the service advisor. I called to see if my vehicle was ready and instead of calling me back I had a text message which wasn't clear and again called, only to be dealt with by the receptionist!

Service

My car was booked in for a brake pad change on 20th August. It took until 22nd August for the car to be returned in the condition I originally delivered it in. You have the details. I accept things go wrong but things could have been handled better.

Service

Very satisfied with everything

Service

Craig was a pleasure to deal with and I wouldn't hesitate to recommend him to others in the highest terms.

Service

Always cleanly presented showroom and service waiting area.

Service

No issues Collected and returned car as agreed Staff always well presented and polite . Provided update on car during the process and took bill payment efficiently

Service

Dropped my car off as it had a software recall that needed to be done, they did a courtesy 100% check of the of the car before doing the update, everything was done as quick as possible with little impact on myself.

Service

Team in the body shop we're great.

Service

Friendly and professional

Service

It was only for an MOT but it would have been nice to have had the car cleaned, otherwise very good.

Service

My car was damaged during final valeting and I only discovered it when I returned home

Service

Would think by now for after care of the vehicles we have bought would have expected them to start some sort of loyalty scheme.

Service

All completed on time

Service

BMW service representative was excellent.

Service

Fast efficient and friendly service

Service

Very friendly adviser and accommodated me even half hour late due to motorway accident. However, I mentioned a grinding noise when turning which I'd appreciate the technician looking at. When collecting, I asked if they had been able to see what was

Service

much better than I have experienced in the past. communication with staff and customer is very much improved

Service

All aspects were very good and I was looked after very well by Stuart Cavannagh.

Service

Job done well after long delay

Service

Well looked after by staff

Service

All the staff are focused, consistent and nothing is too much in making you feel at ease. It's good to know my car is important to everyone.

Service

Good service

Service

It was one of the worst customer service experiences I've ever had I had to get there 7 miles on foot after finishing work no help for transport whatsoever I was also made to feel like It was my fault that there was something wrong with the car!

Service

Good service and workmanship

Service

Cannot find fault with the service I receive

Service

Everything that I expected was done. 100%

Service

As answer above. Impressed.

Service

Went in for a while-you-wait brake fluid change and then found that a steering recall needed to be checked which added about 30 min to my wait, also the car was vacuumed and washed... all at no charge due to the delay caused by the recall check

Service

Not the fault of dick Lovett but the website to book a service (when you can get on there) crashes and failed to book my service.

Service

Overall services was excellent from start to finish

Service

For the first time in 3years, my complaint regarding the 'seat belt retrieval ' operation was taken seriously and sorted out ; at last!. In the past it was very unreliable.

Service

I was able to work from the showroom and coffee was plentiful. Long wait was detracted from any 'satisfaction'.

Service

My rear differential oil seal was showing signs of failure. Rather than replacing the seal BMW require the casing be cleaned and I now have to come back once I have covered greater than 500 miles. Disappointing I need to come back.

Service

Because I was very satisfied

Service

Over four hours for a simple mot/brake fluid service is ridiculous

Service

Smooth professional service from collection to return. Progress updates during service.

Service

Good understanding of our needs

Service

Great customer service, but didn't resolve the problem

Service

The service was completed satisfactorily. Also pointed out faults I was unaware of.

Service

Fay Johnson, Phil Sterry and John Robbins helped sort everything out for me. It was taken care of within the day with no problems. Very happy overall.

Service

I like the facility's at Cribbs Causeway.

Service

There was a reasonable delay (3 weeks) in getting the car into the garage (engine management light). In the meantime the MOT expired & , so it was arranged to bring the car in prior to expiry and left until the car could be attended to (approx. 1 w

Service

So far as I am aware, everythin was done that should have been.

Service

Work completed in good time and kept informed of progress

Service

The only negative aspect was a long wait to speak to a service rep when collecting the car.

Service

After paying what could be considered a significant amount of money for a service - my rear wiper is practically hanging off. If the mechanics did this then I'd expect it to be fixed - and if this was me then I'd expect it to be fixed ?!

Service

Good service overall but a couple of things that could be improved. Please see answer 3.

Service

My most recent experience with Dick Lovett service staff was very satisfactory.

Service

It was completed within the agreed timeframe

Service

I needed to have a return visit for new tyres to be fitted ; they were not in stock so had to be ordered. The appointment was booked for the following week and then the tyres were still not in stock...after waiting for 15 minutes to see a rep!!!

Service

I'm satisfied with service, but the girl just handed me key for me to go and find grey bmw in a car park full of bmw'smostly grey! The vehicle is via Motability, I would have expected someone to bring it nearer to the door.

Service

Everything required was done in a timely fashion and the car was returned clean inside and out.

Service

Carried out in efficient friendly manner.Knowing my car was taken proper care of to exacting standards

Service

did what it said on the tin. very well

Service

quoted £364.48 including the vat which is excellent value and I was very happy to proceed. I arrived & told that it was another £60 ish for safety check, I declined, check light left on, dissapointed for the first time ever, such a shame :(

Service

I can't fault the service

Service

As above . Tracey and Iain were exceptional

Service

Great video and report

Service

Very pleased all round. All as expected.

Service

Poor communication

Service

The £150 for everything approach put me off

Service

Speed it up for us when we needed them to do so

Service

The dealer had an accident in my car. The whole process of getting it fixed was stressful. Communication was poor, and I am still waiting on a few things from Dick Lovett.

Service

I was disappointed at being called at 3pm to say my car was ready and then had to wait until 4.45 to drive away. Why not wait until it is really ready before calling the customer.

Service

Pre- service email asking if I would like a free quote on alloy refurbishment and any scratches on the car. Requested and completed necessary request form. No quote received. Fed back online following Dick Lovett feedback request and still nothing

Service

Very good service from Craig Halford.

Service

Reported a knocking in the anti roll bar but they didn't make any effort to find or discuss with me and just left it.

Service

My user profile for the vehicle was completely reset during the service without warning. I emailed the service contact afterwards to request details but no response.

Service

The reception and service staff are always very efficient and friendly. My vehicle is maintained to my expectations.

Service

This probably should be 5 stars but I was caught-up with the road closures created by the Premier Inn fire, which caused me considerable inconvenience and additional expense. And while out with the control of the Dealership affected my experience.

Service

All expectations met.

Service

When I arrived the dealer had no record of my booking. Luckily they fitted me in ok. The software was upgraded on my car, however all of the drivers settings were lost, with no explanation.

Service

Never had a problem

Service

Work completed as indicated and car looked immaculate on pick up

Service

Scott the service manager was very helpful. I had a awful service at the garage I brought the car and Scott helped me out.

Service

Had over 3 weeks notice car was coming in and didn't order the part required for the repair till the afternoon the car was at the dealership so had to bring it back the next day which made me have to work free overtime at the office.

Service

Repair took longer than was first expected. Not the service centre's fault but still an annoyance.

Service

The service was fine, but, as my friends with X1's agree, the installed SatNav is rotten. So I have added a cheap Garmin, which is much superior. And the cleaner, who otherwise did an excellent job, contrived to break the mounting of the Garmin ! Tea

Service

Explained what and why they were doing what was needed to do

Service

Fast, attentive service and kept me fully informed throughout the process.

Service

No stress. Good service staff, explained everything clearly.

Service

Poor customer service Dirty cars given for curtesy car

Service

Car wasn't ready when promised and I wasn't made aware of the potential delay. Reduced to 2 starts because the survey challenged my choice

Service

This experience wasn't perfect, as it usually is.

Service

Poor Service Poor Communication between staff Lack of notes on system

Service

See above.

Service

Car was not prepared properly for delivery

Service

Although the fault has been fixed, communication and unclear costs has give the experience of a back street garage not what I would expect of a main dealer, BMW and the price

Service

A problem has occurred with my 218d that was not present when the car went in for its first service, but it came out with it

Service

My car was left unclean, normally when I get it serviced it is given a valet service too which was not done

Service

Always looked after and treated well

Service

Excellent service completed in the time stated. My only complaint is that I had to wait 3 weeks for an appointment.

Service

The service was good however after an email at 10am ish I was not Informed that my vehicle was ready at all. Until I made contact and was told at 5.15pm that I could come and collect it.

Service

I phoned to book in for a service and they managed to fit me in the following day due to a cancellation. The car was ready at the time quoted by the service adviser and I was able to work while I waited for the service to be completed.

Service

They did what I needed when they said they would

Service

All good but for delay

Service

Very satisfied and helpful

Service

Kept informed of progress. Wait was a bit longer than I expected but overall very satisfied.

Service

I am happy with the service in general, my car is a lease car so I am not exposed to costs directly as they are both part of the contract. Steve the assistant was helpful.

Service

Still awaiting call back regarding warrant queries raised

Service

I had asked that the clutch pedal needs looking at but nothing was reported back to me that this had been done

Service

Excellent service.

Service

I booked a puncture repair whilst you wait. It was over an hour before I was told the tyre could not be repaire and that it would require 2 new tyres to balance the x drive. Cost £550! I waited over another hour for the work to be completed,

Service

Despite a busy service schedule, my service was carried out faultlessly.

Service

As above, service agent didn't correctly distribute charges to warranty claim.

Service

Good service with helpful and knowledgeable staff.

Service

I had advised LED high beam failure at time of booking 1 month before. parts were not available and car had to be kept for additional day

Service

Customer service person, helpful and no issues. Good facility to carry on working and excellent service provided by person providing tea (decaffeinated) made personally. See responses in Q1, Also 90 minutes service took over 3 hours.

Service

Not given completely satisfied as my car is saying 3,100 to next service since the current service. I phoned Dick Lovett and they just said it probably hasn't been reset properly and to call back in. 80 mile round trip !!

Service

We were told when booking that it would take two hours. When dropping off the car we agreed three hours and it took five hours ... and I was waiting!

Service

The Service Adviser was just 1st class.

Service

always excellent - despite my messing up the time

Service

Very professional, customer care is excellent.

Service

Very happy with the service I received. Very helpful staff, very friendly and I was kept informed throughout the process

Service

Good staff and facilities

Service

Stuart took the time to understand the issues with my vehicle & ensured everything was resolved in timely and satisfactory manner.

Service

I wasn't aware of everything that my car was booked in for or that some aspects were not covered by my service package. The lady who served me thoroughly investigated to make sure it wasn't a BMW error and I was then given a full refund!

Service

They are very good, feel very looked after

Service

All went to plan. Great communication throughout

Service

I was well informed regarding my car and its needs

Service

The team bent over backward to book my car in at short notice organising the mini team to complete it, I had the usual excellent service

Service

Very professional service.

Service

Quick response and time taken to explain issue and action taken to resolve

Service

After initial booking issue everyone went out of there way to accommodate and provide a solution

Service

The service provided by Alex on the service desk was good, however BMW customer loyalty is questionable as detailed above. All I want is my alloys replaced.

Service

Service appointment booked fairly easily, service reception and service staff courteous. Premises and facilities very pleasant. Service work completed in a reasonable time frame.

Service

Complementary car clean wasn't very good. Car could have been a lot cleaner.

Service

Always a pleasure dealing with Scott, another great experience!

Service

I wasa ery satisfied. The reason I did not give completely satisfied was because they were very busy thst day and I had to wait longer than usual.

Service

Good service and even when something went wrong the service manager was very efficient putting it right...

Service

professional and no hassle Steven Adolpho was very helpful and polite.

Service

Excellent service, listened to what we wanted or needed to add to the car, the chance to drive a bigger car but decided against it as was happy with the size of a smaller version, time taken for every aspect of the car.

Service

normal

Service

The service was good except for one outstanding problem with the key fob,which is still a problem in that the car system will not always recognise that the key fob is in the car cab and will ask for it to be presented.

Service

Lead time too long when I booked service on line. Then had a call couple of weeks before to say service cancelled as my mileage not high enough. This was not correct so had to make more calls to confirm

Service

While you wait appointment over ran an hour.

Service

Car booked to get the aircon fixed, arranging a half day for this work. I was called to pick the car up as it was ready. it wasn't fixed and I returned to the garage. it was partially fixed at the end of the day but had to be rebooked to completed.

Service

The sales process was really straightforward and friendly, it was extremely well managed by Steve Found.

Sales

All happened "on time"

Sales

Professional service, car hand over was slick and the car looked superb! Nice gifts given with car, and the cleaning kit is a great touch

Sales

Throughout my dealings with BMW, Chris Sparrow the salesperson took ownership of my purchase and made sure that I was kept informed at all times and that my car was delivered on time

Sales

Sales staff not too busy.

Sales

It all went very well. BUT finding the car only having less than 60 miles of fuel as I drove off was a bit disappointing especially as I had just put fuel into our trade-in to ensure it was well over 1/4 full. Come on, guys, how much does that cost?!

Sales

Overall service was excellent as was the Sales Executive Ashley Morris. Delayed delivery of the car was not his fault.

Sales

Everything handled very well

Sales

Tracey who I dealt with was really helpful. I was made aware I might not have a chance to buy an M140i if I didn't at the time (Due to end of manufacturing). She helped me get the car I wanted and kept me up to date with manufacturing and delivery.

Sales

Nick and Stavros could not have done more for us. They liaised with 'Autochair' who installed the hoist so that we can manage my wheelchair. Mike, the BMW Genius, helped us to familiarise ourselves with vehicle and also to how to use the hoist.