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ABOUT Dick Lovett Bristol

Find out more about what we do and meet our team.

Meet the Team

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Daniel Hicks

Head of Business

Keith East

General Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful and obliging, booked when I wanted, collection service, everything explained clearly and patiently. Costs and prices explained, video health check good, alerts on what might need to be planned in next 12 months. All good.

Service

I was informed how long the service would take and I was made to feel very welcome during these unprecedented times

Service

Stuart Cattanach kept me in touch both prior to and throughout the service. He called me and ran through any issues. Very professional and clearly explained. Nice guy to deal with.

Service

This was a vehicle recall, easy to book, as above experience was excellent.

Service

An error was made with the date. On the key drop-off envelope I had asked for a fault with the glovebox to be looked at. It wasn't.

Service

Jake was helpful throughout, discussed the additional work outlined in the video and followed through promptly.

Service

Stuart was extremely helpful and would recommend him for his outstanding customer service

Service

Excellent service from start to finish. From the moment of booking, very helpful staff, process clearly explained, good contact from centre to give information on vehicle, efficient drop off and collection.

Service

Great staff and services offered. They make you feel very welcome and park of a family.

Service

Extremely polite and professional service.

Service

I was kept formed and was shown the technician on video carrying our his inspection

Service

Great service and great communication

Service

Friendly service adviser who dealt with the service booking promptly and kept me advised of progress with the service. All work done to a good standard.

Service

Level of personal service and degree of knowledge is superb!

Service

Doing business with Dick Lovett for years. Very satisfied

Service

All went very smoothly

Service

Everything was done in relation to the mot

Service

Excellent service as usual !

Service

I am pleased to be able to say thankyou for the service received from Dick Lovetts particularly in these uncertain times. They were still able to collect/return my car following its annual service and MOT for which I am so grateful.

Service

Staff are always pleasant and helpful and keep you updated with the progress of the service

Service

Great Service

Service

People who served me were proactive and helpful

Service

Technician rendered my car undriveable and the best solution they offered was a taxi home while they ordered the part that was broken. They said it could take 2 days, I eventually got my car back after 6 days. I had to argue to get a hire car.

Service

Excellent as always

Service

Jason the service engineer was excellent in every way - even had the car washed for pick up which was fantastic !

Service

Completely satisfied.

Service

They coordinated body work being done with a factory recall collection. Seamlessly

Service

Staff were helpful and friendly at all opportunities.

Service

Job done in time predicted

Service

It was exactly as I expected it to be

Service

Speedy and safe service

Service

The car received the service it needed and was cleaned as well.

Service

The high quality of service receiving from Dick Lovett BMW Bristol completely satisfied my needs and expectations. Not only was the work performed as agreed but I was made to feel valued and comfortable during my visit.

Service

Despite Covid restrictions, the people at Dick Lovett BMW, Bristol, were welcoming, prompt and professional. The service and MOT were carried out in the time specified. Everything was explained. The video sent by the technician was informative.

Service

Easy to book and change details such as changing rear tyres whilst there. Easy to park, welcomed on arrival and met quickly by Stuart who knew me and my requirements upfront.

Service

Car repaired and back on the road although my visit did lead me to buying another car!

Service

My customer service agent was very good

Service

Steve Cullen, the service supervisor who dealt with me on this occasion was knowledgeable, helpful, informative and pleasant. The precautions made by the dealership to keep everyone safe in the current health emergency seemed to be well thought out.

Service

As always it was a first class job.

Service

Achieved the result expected.

Service

The whole process was very good.

Service

Everything completed to time.

Service

Again great people and customer service.

Service

Jason Matthews is always communicative and did what I asked perfectly.

Service

Everything done that needed to be done

Service

Completely satisfied.

Service

Booked in for a MOT test to be undertaken whilst waiting. They replaced a non-functional lamp that would otherwise have caused a MOT failure, and gave the car a free wash and vac... an excellent experience

Service

The staff were extremely helpful and notified me with the progress of my vehicle and were generally very accommodating.

Service

A very good job well done

Service

The booking was simple and the work was completed in a timely fashion.

Service

As always, the team are very proactive, post the video review of the car, they found 'additional issue's which needed resolving. They managed everything with BMW Warranty (and went beyond the cause in doing so). Gives me peace of mind!

Service

Refitted ERG under warranty that caused the valve to malfunction. Dick Lovett agreed to replace as a good will gesture. Very happy with the customer service and thank you to Faye - Excellent service.

Service

Problem with car sorted quickly and efficeintly.

Service

Had a oil service while I wait arrangement, had to wait 4 hours +! However, generously compensated by reduction of service cost. Thank you. (And I had a good book)

Service

I received the best service during my latest visit, the Service Adviser was informative and professional.

Service

You were able to to collect and return the car as we unable to stay all day at the garage while the work was carried out.

Service

Steve Adolpho was the service advisor and he kept me informed of the work being carried out and when the car would be ready to collect. He was very professional and communicated well.

Service

The service history wasn't checked in the i-drive system so had to go back and have it completed. Now it is showing twice. Apart from that very happy with the overall experience.

Service

As above - issue with EGR not adequately explained and I suspect the costomer is paying for faulty parts installed by BMW.

Service

Your service advisor Jason Matthews dealt with me with the utmost care ,very professional, even though I arrived a little early for collecting my car he went out of his way to make me feel at ease and kept me aware of the progress of the work being

Service

Jacob Allen has always delivered brilliant customer service and has single handedly kept me as a customer of Dick Lovett after a failed delivery of a vehicle (damaged X3M) and subsequent replacement purchase of an X4M - its down to him

Service

Excellent customer service.

Service

All problems rectified and kept informed from beginning to end.

Service

Work done quickly

Service

Thorough inspection and was pleasantly surprised that it was included in service pack.

Service

Everything explained and carried out as discussed

Service

EVERYBODY WAS HELPFUL AND THE CAR LOOKED GREAT AFTER THE CLEAN.

Service

They look after well.

Service

Every assistance was provided to ensure a smooth and safe visit to Dick Lovett's. All necessary precautions were in place to deal with the pandemic.

Service

I was shown by video the check done on my vehicle and talked through the repairs/replacements that needed doing.

Service

The car wash and vacuum is excellent.

Service

Service was fine at the time......

Service

Service was carried out with no fuss or problems

Service

Easy no hassle and allways sorted one a timely manner

Service

I have been fortunate with nearly all my service experiences at Dick Lovett(Bristol) and received prompt and friendly attention

Service

You delivery exactly what I was expecting

Service

professional servicing and friendly customer service

Service

Was very happy with my service and mot

Service

Very good and professional.

Service

BIG thank you to Steven Adolpho. Due to being Deaf, Steven made things a bit easier for me. Keeping me up dated with text/SMS and emails. Also he removed his mask, so that I could lip read the conversation. Made a huge difference, thank you !

Service

Could not find fault

Service

Excellent service from your member of staff who looked after me

Service

Was a slight delay, And It was too busy at the end to get the car washed, but got a voucher for a valet wash. So was happy enough.

Service

Service completed within the time advised and feedback of my car condition

Service

MoT and visual vehicle check carried out without problems.

Service

Work completed on time

Service

Always feel happy with service, polite staff and helpfulness

Service

Slick, kept me informed and did the work on time and to spec.

Service

Despite the COVID 19 situation the staff were on time, courteous and professional at all times. Fay is very friendly and efficient

Service

Jacob kept in communication with me, called back when promised, and managed to get my car ready earlier than predicted due to me needing car sooner than agreed.

Service

1st class service extended to me by Steven Adolpho

Service

Timing is good and reliable, this enables me to plan most of a day.

Service

Waited 5 hours for an oil change. Gentleman who dealt with me condescending and did not apologies for keeping me waiting.

Service

Nothing not to like

Service

It was an easy experience from booking the appointment to the end.

Service

Five stars speak for themselves.

Service

All contact has been positive

Service

Covid safety practices very reassuring both in the showroom and the cleaning of the inside of the vehicle. Express checkout good idea, paying over the phone before Collection saves face to face contact with BMW staff.

Service

Even in these Covid-19 times, service was more than I expected it could be. All the usual efficiency and good humour

Service

It's always very good, quick and without drama

Service

Everything asked for was dealt with

Service

Carried out tyre change and cleaned the car as well

Service

We were informed by the service desk when all the work was completed and that there were no issues that required attention. The bill was paid and the car made available when complete.

Service

I had a replacement seat that was fitted superbly

Service

Overall great service and customer care

Service

Absolutely no issue with the experience so no reason not to give top marks

Service

I WAS KEPT INFORMED WITH THE PROGRESS OF THE SERVICES FROM STSRT TO FINISH

Service

As a member of a Covid 19 shielding Household, on this occasion, I was especially impressed with the professional approach to all necessary procedures and the ability to have my car picked up and returned. Staff were helpful and efficient .

Service

Liaison with work shop staff and manager excellent.

Service

It was effortless, car was collected and the car was delivered back to me. It was a recall, not a service, so it was BMW's responsibility, that said, Lovatt's were great, Scott in particular.

Service

Kept informed

Service

Personable, 'on my side', really went the extra mile

Service

considering the current situation my experience was very straight forward with staff being very clear and helpful

Service

Always excellent but covered by my answer to Question 1.

Service

High quality repairs and excellent communication from staff; on this occasion my service advisor Jason was very polite and extremely helpful. His help has secured future custom as, as soon as I have time I will be booking in for some body shop work.

Service

Great service from seeing me in and collecting my car at the end of the day. The communication was excellent.

Service

I am completely satisfied with the service experience,

Service

Good communication and friendly staff

Service

Prompt completion of the work, friendly staff

Service

Booked in with ease ... collect and deliver service worked well. Again great communication and customer relations.

Service

Excellent and professional service from BMW. Great communication by Jason and service video was useful.

Service

Given approximate time and then kept informed

Service

Staff efficiency

Service

Despite delays to tyre availability I was kept informed.

Service

I have always experienced excellent service.

Service

Excellent speedy service

Service

Was ready on time. Painless trade in. Brill.

Sales

Quick, easy, professional from start to finish. The lady who was the 'product' guru was vey helpful helping me set the car and phone app up on collection.

Sales

Fantastic service, Gillian kept in touch with me every step of the way and ensured the car was ready for my pickup date even though it did have to be pushed through quickly which I was very grateful for.

Sales

A very happy customer. Experienced and caring people explained everything with all the options. Nothing was too much trouble for these professionals. Excellent people and I would recommend Chris Sparrow. Such a nice Helpful guy. Highly recommended.

Sales

As soon as we entered the showroom We are greeted and acknowledged quickly and politely. Kevin Li is contacted and swiftly appears and dealt with us in a professional and friendly manner.

Sales

Emily was superb. Remained in touch throughout the process and was totally professional.

Sales

Timings were easy to arrange and friendly service received.

Sales

The team in Dick Lovett were very attentive.. and sorted out the issue quickly..

Sales

Very helpful staff

Sales

They did anything

Sales

Very very professional in testing circumstances.

Sales

Thorough and well explained throughout the sakes process

Sales

As I am completely satisfied!

Sales

Mohammad Karim was attentive, charming and knowledgable and went out of his way to satisfy us right down to the theatricality of delivery.

Sales

Just a good all round service. We said what car we wanted and the sales man Kevin lei went out of his way to find it brilliant service. Even though we are going through this COVID-19 time everything was in place to make you feel safe.

Sales

Everything ran smoothly and as advised. Good communication.

Sales

Chris sourced and ordered the car we wanted before lockdown and then kept in touch with us over the period until we were finally able to get our car once it had been built and delivered!

Sales

As above

Sales

Dick Lovett Bristol were very flexible in accommodating additional requests that were necessary due to the extended delivery period as an impact of the current Covid situation.

Sales

Fantastic service. Friendly and helpful service from Gillian. Thank you

Sales

Car prepared well and adequate basic driving information provided.

Sales

I was kept up to date at all times with expected delivery dates and any questions I had were dealt with straight away - my car was delivered at a time that suited me, everything was great.

Sales

To sum up in one word - amazing. Dick Lovett in Bristol is a great location and I was looked after well.

Sales

service provided was second to non.

Sales

When I ordered my car Covid broke out and I was concerned how long I would have to wait. As soon as I made any contact with the centre I received a prompt response which reassured me that they were on top of my order.

Sales

The sales team were very helpful and professional and nothing was too much trouble

Sales

Regular updating during the COVID-19 lockdown, negotiated deal honoured after three months wait. Love the videos issued on handover to meet social distancing rules, well done Dick Lovett, I was very impressed.

Sales

I am very happy with the professionalism within the showroom and the updates along the way during the vehicle order. Gillian was very friendly and helpful.