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Daniel Hicks

Head of Business

Iain Stephens

Retail Manager

Keith East

General Sales Manager

Joshua Day

Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Lawson

Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything went smoothly and on time

Service

I asked for my tyres pressures to be inflated whilst performing the service but this was not done. Otherwise everything else went smoothly

Service

Have done all they should

Service

Car with you for 3 days (scheduled for 1 possibly running into 2 days). During this time I had to ring twice to find out what was happening and indeed when I could pick up the vehicle.

Service

Courteously dealt with.

Service

Professionalism

Service

The tyre pressure monitoring system failed. Dick Lovett collected the car from home and resolved the problem that day, then delivered the car to our home: no drama and the problem was solved.

Service

The car was repaired in a timely manner. Jordan was most helpful and courteous.I was surprised to find the cash (£10-15) missing from the well near the gear-shiftAn access fob was also taken.

Service

Having visited Dick Lovett once before, the service has improved and I was impressed second time round.

Service

Everyone is very helpful and I can't actually fault the customer service provided, always very courteous and professional.

Service

I had issue urgent with steering was advised by Bristol that there was a 2 week wait unless I got it recovered by RAC and recovered to them . It would be seen the same day. The car Went in i rang left 3 messages .over 2 days . 3rd finally got sorted

Service

I found my contact ( Stuart Cattanach) very helpful . He answered any questions and didn’t make you feel awkward or intimidated asking.

Service

What is done on the service is not over clear.Unexpected service/payment required for air-conditioning.Your agent Cameron Ramsey handled a difficult and rude customer (me!) with great aplomb and tact and was unfailingly polite.

Service

Staff very professional and smooth service from booking car for MOT to receiving car back valeted.

Service

No complaints at all.

Service

Took longer than estimated.

Service

Excellent after-sales and appreciated the flexibility provided on the extension of the loan car which certainly was greatly appreciated. Very good service

Service

As above, nothing to fault

Service

Dick Lovett Service Manager took ownership of problem after 5 emissions incidents and has maybe solved problem after 6 incidents. Fingers crossed!

Service

Cameron (Service Department) response & support was excellent, especially as I arrived at 5.15 pm!!

Service

I am massively busy and have a totally u predictable diary so it was wonderful to have the cat picked up and brought back within a day. Kirsty (?) was brilliant.

Service

Service Advisor Cameron Ramsay was excellent.

Service

As above, very professional as always

Service

again, good service, good timing, nice environment to wait

Service

Great facilities available whist you wait

Service

Service representative was knowledgeable, polite and efficient.

Service

Queries and worries well explainedKept informed about the progress of the services.

Service

Good service from friendly staff

Service

I waited a month for my car to be booked in because we wanted a service with a valet but when I picked my vehicle up it hadn’t had a valet and when I mentioned it they said it wasn’t on the job sheet although I saw it when I signed the service form

Service

There is not relationship building effort... the employees are nice and friendly, but more like .... ROBOTS... AIs ... they do not sound really interested in knowing you and some people I met previously are just not even saying "hello" to you ...

Service

Service was good with transportation to and from retail centre whilst waiting for car to be serviced.

Service

The entire process from booking in, to confirming what will be done, through to the video inspection and health check and onto completion were seamless

Service

Having failed to arrive on time for the planned MOT it was rearranged without any difficulties. Good service.

Service

BMW Bristol managed to fit in our wheel change into their busy schedule.Job completed on time and car cleaned well. (a bonus).

Service

Nice welcome, good facilities while waiting and good service

Service

Fast lane service was great, facilities such as refreshments and WiFi in the showroom allowed me to work whilst I waited, service advisor was friendly and professional throughout.

Service

Everything was very good. The only slight negative were the smear marks on my windows after the car was washed.

Service

Service was excellent

Service

I did have to wait for about 15 mins after getting there to pick up car, even though I had left it an hour before going after I called to check if ready.

Service

Yes it was a very expensive exercise but I was well informed throughout.

Service

Very knowledgeable staff

Service

Good experience

Service

I was able to wait in comfortable surrounding and continue working online while my car service was carried out.

Service

Cant understand why the part was not available at a premier BMW agency.

Service

Same reasons as above. Ability to drop off and pick up out of hours was helpful

Service

The people I dealt with were friendly, knowledgeable and professional.

Service

I was told that the Aircon needed servicing soon - this was just done in January. I was told the rear tyres needed replacing, these had just been done. I was told to not bring the hire car back empty - it was empty/on red! Just poor.

Service

Great service. Felt looked after.

Service

Professional service

Service

All as promised

Service

Had to use bmw assist to get early repair slot.

Service

Terrible service. Said the car would be ready on stated time . It wasn’t it ready didn’t get cleaned and I didn’t receive the paper work.

Service

I asked if I could sit at one of the sales desk and was told that was fine. A different member of staff came over and made a point that I would be required to give up the desk and that I shouldn't have been there. Not great customer relations.

Service

Service carried out was done quickly and priced well

Service

Dick Lovett Service (Cribbs Causeway) play a key factor in us buying BMWs especially as a local garage. However, recent experiences have not been up to standard. Damage to cars, work not being done as promised, long waiting and us having to chase.

Service

Previous good experiences.

Service

The service front brake service started in the afternoon but because of a wrong brake diagnosis the job seemed rushed to complete the work at the end of the day. i've since had an intermittent fault with the ABS sensor which i need to report.

Service

Very satisfied with service but was a bit grumpy when it broke down to be told that I could not have a car which I really needed that one time.

Service

Disappointed that they did an air con service and charged me 80 pounds without asking. The service contract I took out apparently doesnt cover this but I was told when taking it out that it covered all servicing costs.

Service

They took the car back after 3 months of ownership and fixed something free of charge that wasn’t on the warranty. You could argue this was to be expected but they made no issue of it not being covered by warranty. Great experience.

Service

Car was ready on time and the service from your reps was 1st class.

Service

It was a very long day, had day off work,garage is 25 miles from my home. left home at 8am, didn't leave your garage until 5.45pm. Was happy that they provided me with a courtesy car, was told the car should be ready for 4pm. Got home 7.10pm

Service

Although very expensive I know the service has been properly carried out

Service

The problem was quickly identified and remedied during the same visit. This was very much appreciated.

Service

Great service and problem dealt with but car was held longer than anticipated

Service

Every box ticked.

Service

Home car pick up and drop off service.Easy to understand report.

Service

From the very beginning of our request for your service we have complete trust in your staff to efficiently and promptly carry out the work to our satisfaction.

Service

Staff are always helpful, polite and fair.

Service

all of the work was completed ok. I would've given a completely satisfied if the engineer had re-set the service computer correctly; they didn't so I had to go back.

Service

no complaints

Service

There was an issue with my roof not retracting correctly. I was due to pick the car up at 5 but it wasn’t finished. Fortunately I had a customer service car so no issue, but it would have been if I was working away next day as they kept it overnight

Service

Everything was ok, professional staff.

Service

Satisfied other than needed to telephone to chase if car was ready and ended up leaving it there for a second day. Wasn't a problem but would have been a 5 if I'd had a call from the garage

Service

Total efficiency

Service

easy to arrangecourteous and informative staffhigh quality technical workvideo supplied talking through the car's condition

Service

Pleased with quality of service but disappointed in lack communication

Service

Three attempts to resolve faulty idrive screen and still not fixed. Accept the fault is intermittent but video of fault provided.

Service

£580 to service a 1.5 3 cylinder engine in the 218GT is a bit of a joke. Nothing wrong with the service they provide but the price just doesn't reflect the nature of the car. I'll probably go elsewhere when out of warranty if we still have it.

Service

Time was taken to ensure every question was answered.

Service

My vehicle was pick up within an hour of my call and everything was dealt with so smoothly. I received updates all along from recovery through to car collection. A faultless service.

Service

I had to phone up my self to see if my car was ready ‘ and it was ,over a hour or more just waiting there , then it was not cleaned and there was oil marks on the bodywork ‘ this is not what I expect from Bmw

Service

I particularly liked the video with the engineer.

Service

Alex was very helpful and explained the service in good detail. However I was told my vehicle was ready to be collected and when I turned up I still had to wait almost an hour.

Service

Good value for money. Thorough.

Service

Great service, quick well informed and reassuringly reliable

Service

I remain loyal, but I have had problems with the booking in procedure on two recent occasions.

Service

I was pleased with the quality of service but the labour charges are now so high that I may have to search elsewhere for future servicing needs.For the first time on a service and MOT I did not receive any info on the state of the car(tyres etc)

Service

I don't think you could better it.

Service

Only issue is they did not reset my service light. Other than that really easy and professional.

Service

I wasn't happy with a couple of things.- we asked where our free vehicle check was and the assistant said it would be mailed to us and it never was. And, we didn't get the usual video check. Not sure if this has been discontinued?

Service

I have had trouble getting good communications with the service staff regarding the service package I had and I feel I have been badly advised or supported.

Service

Always professional and excellent customer service.

Service

I was very impressed with my service experience and again nothing was to much trouble. Jacob looked after me and talked me through the process whilst my car was promptly ready at the time I had been told and had been washed which was a nice touch.

Service

had to leave it overnight

Service

A slight problem this visit. When I booked the MOT and warranty check. I was but through to the Mini side, this meant the BMW team could not find my booking. They still obliged and got the car in and dealt with it.

Service

I liked receiving the video to say what had been done, I liked the ease of picking the car up quickly.

Service

great service, efficient drop off, great hire car service, good quality video of service

Service

Car serviced on time. Courtesy car provided. Advisory issues emailed with estimate for cost. Car returned in pristine condition.

Service

Very good service with helpful staff

Service

As above

Service

car had to go in twice and second time had to sit and wait as no car available to borrow.

Service

In the end the job was done well. It just seemed hard to get it all started. I’ve given a low score because of the hassle and because I felt messed around. And the inconvenience.

Service

Comfortable waiting area. Quick service

Service

Totally good experience from the time the car was picked up till it was returned to my front drive

Service

Very pleased with all aspects of my recent service. The video is a good idea. Everything was clearly explained. The service was completed well within the timescale given to me. Excellent interior and exterior valet. Thank you Alex and David!

Service

A little slow when I returned

Service

Easy explanations of all work carried out, lovely clean car on completion, very good staff

Service

On time servicing place to work whilst waiting good staff and refreshments

Service

Service done upgrade done But before they looked at my car they seam to be aware of drive train fault and that faulty valve was the problem ( was this the reason for the upgrade / recall ? )Told new valve fitted and that was 100 % fix the problem.

Service

They were helpful, understanding and thorough

Service

Very fast, efficient and friendly.

Service

Great Service

Service

Very satisfied, and the car was sparkling afterwards.

Service

Efficient and knowledgeable

Service

Over £300 for effectively an oil service is too expensive in my view

Service

The basic work was done, the follow-up element hasn't been acted upon, the experience lacked professionalism

Service

Value for money very low, takes a long time

Service

Poor. No transportation offered, no updates, made to wait at beginning and end. Explanation of service outcome had to be pushed.

Service

Dick Lovett always gives me the level of service that I require. All the staff are helpful and polite, and nothing is too much trouble. The salesman (Chris) always acknowledges me and has a chat, and offers any help that he can give me.

Service

The garage is a pleasant place to be and run very well The staff are very attentive

Service

Apart from doing a great job on restoring the interior of my car, I was also grateful that the guys noticed a problem with the bolt holding on the door. They took photos so that I could show the accident repair company who had fixed my car a year ago

Service

Work completed in a timely manner with no nasty surprises. always willing to talk to you concerning any issues you may have.

Service

They did what they said they would do in the time they said at the price they quoted.

Service

dropped points for value for money

Service

Very efficient and friendly staff, good facilities and the work on the car was perfect.

Service

Always polite and helpfull

Service

Rattle resolved with explanation

Service

Not happy at the moment to be honest

Service

Guys did good job having to replace lot of the engine bay.

Service

We felt that the costs were high and we were expected to have advisory items actioned

Service

Personal

Service

Usually receive a phone call when my car is ready to pick up but didn’t this time. I was called just before 18:00 but was too late to be picked up then. Had to pick my car up the following day. Luckily that wasn’t a problem this time.

Service

Good quality service. A little on the expensive side.

Service

Did everything they said. Easy to deal with and helpful advice and feedback

Service

No problems

Service

Always excellent personal service

Service

Well looked after, quick & efficient service from the lovely team

Service

they have recently done some body work repairs for me to a very good standard and also done a first service on my latest car which was done to a good standard while i waited for it

Service

A slight delay to the return of the car was largely due to the fact that my insurance company was slow in responding to confirm that the work was authorised. It would have helped to know this upfront to prevent last minute phone calls.

Service

Hire car provided and my car was nice and clean once returned. Prompt service too and was kept in the loop.

Service

Despite being early for my appointment service was prompt and courteous.

Service

Priced in advance.Courtesy shuttle makes life that much easier.

Service

At my original service date it was noted that not all the work could be completed so this was an additional visit. Work took less time than I thought and I was given a place to work while at the centre. Friendly and helpful staff kept me updated.

Service

Easy to drop the car off and get it picked up again, and also the fact that the shuttle service was able to take me home even though I was slightly outside the radius operations. Much appreciated and thank you.

Service

Replacing a light bulb seemed a little expensive. But not a problem really.

Service

Service was great, but the car was valeted and one of the plastic screw cap covers on the door handle has gone missing, probably during vacuuming ? Still waiting for the replacement which has now been 3 weeks when it was promised next day.

Service

The effiency of handing my car to you and the professional handling by your staff

Service

Because the staff that I met were efficient and friendly

Service

Excellent customer service from the moment I walked through the door - as always

Service

Again, great team, particularly Stuart Cattanach and Mathew Hutchinson.

Service

5 * service as always. Work completed in the promised time and great valet.

Service

Very efficient and courteous service

Service

Really surprised that the request for the MoT wasn’t understood and even if it was not understood why didn’t the rep see that it was needed soon and suggest it!

Service

I wasn’t taken to a desk to book my car in I was spoken to at the chair section. I was asked if I wanted to bother leaving my car as it would cost £106 + you may not find a fault. That was the main point of me being there for you to diagnose a fault

Service

Everything done on time. Dick Lovett’s found a quiet area for me to take an international conference call.

Service

There were no surprises and my questions were answered in a straightforward way.

Service

Service was okFault from gearbox not cured

Service

Friendly service which kept my up to date throughout

Service

A reoccurrence of the same fault was disappointing

Service

It was what I expected.

Service

There was a poor communication with customer as to the status of the my car being service at Dick Lovett. Had to call them but no feedback given. Went there to personally follow up, wasting to much time just to know the status of my car.

Service

helpful courtesy bus to mall

Service

I am always very well looked after at Dick Lovett - it’s a lovely dealership, they go out of their way to help you - offering to drop you to the city if you’re there for a while, or complimentary use of the local gym, or a desk. Perfect.

Service

relaxing and I felt confident in the people taking care of me

Service

Salesman was great when i was buying the car but when i received a call a week after buying the car and me telling him there was a couple of little issues with the car that i would like sorted i struggled to get hold of him again. Service ad blunt to

Service

Delivery of my loan car was somewhat delayed (more than an hour), but other than that it was a pain free experience

Service

You had the car all day and yet it was not properly cleaned, the fuel gauge also dropped 60 miles from dropping off to picking up, although we were told this was normal this has happened before. The car also wasn’t ready at the end of the day!

Service

Took 4 days to look in the knowledge base for a know issue

Service

There were no problems with the service.

Service

Finance, costumer service was marvellous. The wife even got flowers!!!!

Sales

Free refreshments, modern showroom and I was seen on time

Sales

Tracey Stephens was a pleasure from start to finish and really made it feel like a premier experience. Every single detail was perfect, i could not fault her in any way

Sales

Previous experience of coming into the showroom a few years back and we were completely ignored so we took our business elsewhere. Kevin and the reception team this time were so helpful and made us feel very welcome and at ease.

Sales

As above and the coffee and biscuits are so much better than Fords locally.(had Fords for over 30 years)

Sales

Treated very well throughout by Kevin Lee and Iain, nothing was too much to ask after we kept changing our minds on what we wanted, also Kevin took it upon himself to make our son feel very welcome and special. Have recommended Kevin to Friends.

Sales

she kept us informed from start to finish

Sales

The staff at the garage went above and beyond to make my purchase and delivery of my vehicle easy and the vehicle condition was excellent

Sales

The salesman Mike Gill provided exceptional service. He kept me fully informed at all times and was professional and a pleasure to deal with throughout.

Sales

In the creation of our car, Sam was very helpful - he kept us up to date all the time. He was great when we picked up our car too, and really helped to ensure we knew everything we needed to when we left.

Sales

Excellent sales attention and the car was well presented.

Sales

As stated the team at Dick Lovett Bristol were exceptional especially Steve Bound

Sales

The purchase and delivery of my new BMW was seamless. Car was delivered on time and it was prepared ready for collection as agreed.

Sales

My son and I actually purchased a BMW on the same day, the help given, the time taken and the utter professionalism where nothing was too much trouble was quite superb and made the whole experience very enjoyable.

Sales

The salesman, Chris Harriot, at Dick Lovetts was excellent throughout.If he said he was to do something - he did. Even though I hadn’t met him before, I trusted him.

Sales

Everything went smoothly, great service, friendly, polite, professional, felt valued.

Sales

No issues

Sales

Steve was brilliant from the moment I walked into the dealership, I switched from Audi not only just based on the car but because of the service I received. Steve took the time to understand my needs and recommended accordingly. He didn’t hard sell.

Sales

Dick Lovett is a fantastic dealership from Dealer Principal right down to telephone Receptionists. There is a consistency of service at the very highest level imaginable. I have had unequalled, and probably unequalled, personal, tailored service!

Sales

Service on the day of picking up the car was fantastic. A really personal service and the flowers were a lovely touch. Emily took the time to show us around the new car and how all the different functions worked.

Sales

Alex organised the purchase of exactly the car we wanted for a very reasonable price

Sales

Another excellent experience. Steve Found makes the buying experience and process very easy and is always happy to help.

Sales

The salesperson (Sam) even drove me to the local Lloyds branch when I had an ID problem with my Debit card on the day of purchase.

Sales

All the staff at Dick Lovett Bristol are very helpful and welcoming.

Sales

Great site, great staff. Easy pleasant transaction

Sales

Just a really good experience from time I visited showroom, chose vehicle and options and took delivery.

Sales

Straight forward. Salesperson didn't mess me around and spend hours trying to make me spend more than I wanted. Managed expectations that were met from the outset.

Sales

This is based purely on the experience of dealing with Sales Executive Chris Sparrow- Chris was fantastic throughout the purchase of the car with his level of knowledge and ensuring we were always kept up to date- A top guy and salesman!

Sales

Dick Lovetts Sam kept me informed and was easy to contact even when bad news arrived?The bad news was the fact the car was delayed for 6 months? No fault from Sam or Dick Lovett.

Sales

The Bristol BMW centre kept us informed of the status of our new car. They were able to answer any questions or queries that we had. They were a pleasure to deal with.

Sales

Happy relaxed and enjoyable from start to finish. Our sales executive was polite and friendly and nothing was too much to ask. He went the extra mile to help.

Sales

Delivery was on time and available 1st of September as requested and the car is fantastic.

Sales

Had a great experience with BMW and the Dick Lovett staff as always

Sales

All friendly helpful staff excellent service always offered drink and biscuits