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Very simple brake fluid service, no issues to report, charge was less than originally quoted.
Happy with service
Easy to book, comfortable waiting area and no hidden costs.
The service is always good, everything is as expected and treated well by staff. The running in service was completed as expected and in excellent time.
Dealing with Jacob was great he explained everything to me
Work was completed very efficiently.
Prompt, efficient, and pleasant interaction with staff over the phone and in person.
Great customer service
The whole procedure ,service, advice, friendly staff, could not fault. Showroom very good. Just upset couldn't have my usual coffee and cake!!!!! due to current problems. Excellent, will recomend
Never any problems when I have used Dick Lovett Bristol
Very good service
They're the best. I've never had a problem visiting Dick Lovett (Bristol)
Kept informed, reasonable priced
Booking was easy, staff were friendly, plenty of service dates available and only took a few hours
Minor issue experienced, service advisor has been very helpful and resolved my issues very quickly
Steve Cullen was excellent- gave thorough, professional service and provided additional information in a timely manner. Very good problem solving from Steve, too, in sorting out a couple of glitches.
Very good service and care
Friendly and efficient service, as ever
again efficiency, and offering some flexibility on some service pricing made it more affordable for me
Couldn't ask for more!
Everything went smoothly. Nice video. Work completed more quickly than anticipated.
All the work that I requested was done in a quick and efficient manner. A loan vehicle was provided and the work was completed quicker than expected.
The job was well done as were communications
Stuart was great, very helpful after the last health check. Stuart made sure that he text me up updates regarding my car.
Stuart always looks after my car efficiently
Good service as always via Jacob with updates and responded calls/emails whenever required
Everybody was helpful
They fitted my recalled car in when I didn't have an appointment and I didn't have to wait around inside like I used to.
Even in covid times the experience is always an extremely positive one.
Extremely efficient service and respect for their customers
Everything was carried out courteously to my entire satisfaction
Easy, quick and simple. Just how it should be
The service / MOT was a quick and painless transaction which is what you need when The service advisor Faye was professional, polite and friendly on the phone. Communication was very good via text and phone when car was ready, car was ready on time.
I always that I feel that I can trust Stuart Cattanach to look after my can and my best interests.
It's obvious how busy the dealership is, and I really do appreciate how hard they work for the customer! I won't go anywhere else!
happy with the customer service.
Efficient and friendly
kept up to date on progress throughout
Well managed servicing and good customer service
Everything went smoothly and communication excellent
I was kept informed of what was happening to my car, I was also kept informed prior to bringing my car in about how the garage was handling Covid
Speedy efficiency to return the car back to me after repairs
Nice and easy, super friendly.
I was kept updated throughout the day
They fixed the problem
My car was booked in quickly and returned to me with the quick pick-up option.
Good experience, as always, even with Covid restrictions in place. A well managed MOT appointment!
Service excellent and kept informed by phone text and email.
agreed a plan and it was acted upon
Even in the current situation everyone was charming and helpful. Special vote of thanks to Stuart.
Excellent service and follow up from the service advisers.
Work completed on time with excellent communication all through the work
Despite current restrictions, the people at Dick Lovett have devised a safe environment while maintaining - even exceeding - their usual levels of quality service.
Due to Covid restrictions, I received details of what would happen, including social distancing, hygiene etc. There were clear guidelines within reception, and I felt precautions were very thorough.
Reassuring Covid protocols and very good communication.
A good service was provided
The work was done on time, and staff were exceptionally helpful.
It all went like clockwork, i was kept up to date to how it was all going throughout the day, can't ask for more.
Hard to fault - Steve Adolpho made it all run smoothly.
I like the personal video from the service engineer which explains everything about the work to be carried out
DL were cheaper than Westerley and the booking in process was also much more streamlined.
Car was booked in for a day. Ended up being two days. Was told that I needed 2 x new rear brake pads - for a car that had only done 10,000 miles!!! Resulted in the fact that the brake pads did not need replacing. Not happy
MOT just after lockdown 2 but felt Covid safe
The staff that I came in contact with were very professional.
I was completely satisfied with my service experience because the Service Advisor allocated to me was Stuart Cattanach who, to me, is the face of Dick Lovett (Bristol). He is very courteous, professional and personable.
Service advisor very accommodating
Excellent service, professionally carried out.
The car was picked up on time and returned cleaned. We were telephoned and told what had been done. The service from Dick Lovett (Bristol) was excellent - very much in line with the service we have in past received from your Bath branch.
As usual, service personnel courteous, helpful and efficient.
I have only ever purchased from Dick Lovett [Bristol], and will continue to do so.
Fay in services was really helpful and kept me updated of my cars progress.
Great comms, friendly staff, regular updates
Stuart and Jacob provided excellent service and the technician took time to come on a pre problem fix road test and was clear the vehicle should not be in that state of build quality. They also completed the job 2 days earlier than anticipated
The service of my car went without a hitch
Everything was OK and well explained
They were very well organised with the Covid situation
Customer relationship man was great at hand over. Practical and for once not pushing unnecessary services
Service was top notch and quick
Friendly, courteous and efficient service
Initial problem sourcing a courtesy car, but quickly resolved.
Professional and efficient service
Responded to all my question quickly without any hassle
Helpful and attentive staff
Stuart Cattanach, my service advisor is always personable and professional. Great service, thanks!
Quick, efficient, car returned clean and reasonable cost
The reason for the 5 stars is purely down to the service manager- Steven Cullen. He maintained contact throughout always keeping us up to date with parts delivery and fitting then being flexible to support collection.
I was kept informed of progress and potential issues.
Immediate diagnosis of the issue and complete rectification of the problem - bike runs better than new.
The service and communication was great. I was also very impressed by the Covid-19 controls that were in place.
Staff are friendly and can respond quickly to my request
Very satisfied. Car prepped to a good standard. Good friendly sales staff.
As above, plus doing all paperwork before hand via internet was straight forward and sped up process on delivery day. Also has a good demo of all car features before driving away.
Great service and experience
The sales executive gave me his full attention
Tracey was friendly and professional in equal measures and kept us informed throughout the time the car was on order.
Love the car, communication was excellent, treated like a valued and loyal customer. Car was presented very well and everything that could be explained was. Helpful videos also sent to me
Great customer service, friendly staff.
Friendly and helpful. An enjoyable experience overall
Great customer service, well looked after. Got my dream car and a top deal. Thanks Tom.
Perfect service best out there
Excellent despite covid
Kept up to date on vehicle status.
Everything was done for me, as customer this makes a big decision seam so much easier. Nice welcoming people on the reception as well as the sales rep. Paperwork was done professionally and follow up calls to see if everything was OK.
James C was absolutely fantastic. Could not have had a better experience. I will definitely look for him when renewing my contract or when I recommend BMW to my friends.
Tracey gave us excellent service, attention to detail and informative hand over.
From the initial enquiry through to the personal delivery of the car to my home, the service and communication has been first rate. Given the current Covid Situation, everything possible was done to make the process safe and as easy as possible.
Attentive service from Gillian swung the deal.
Sam Lenthall is an excellent sales manager. I wouldn't ask for anyone else in future. Although I'm sure the rest of the team are just as capable.
Considering the Covid restrictions, the whole process was efficient nd hassler free
Gillian who dealt with me from start to finish and kept me up to date on everything right to the hand over
Given Covid, again outstanding
Cosistently excellent service and communication from Tom Gronau and Harriet Jone
Incredibly professional and helpful sales person (Tracey Smith). Has kept in regular contact throughputs, helped with processes, paperwork and queries. Not once did I feel I was being 'sold' for o throughput the process. It's been very relaxed.
Once again, helpful and knowledgeable. A good experience.
Tom Gronau spent a great deal of time with me making sure that I made the correct decision. I never felt at all pressured and he supported me wonderfully so that I felt confident with my purchase. I cannot thank him enough.
Stress free and and easy transition from one car to the next.
All preliminaries were conducted by e-mail or over the phone because of Covid restrictions - very flexible and productive. Car pick up quick and easy!
I was kept in the picture throughout
Tracey listened to my requirements and was able to meet my expectations before, during and after the purchase of my new car keeping me informed throughout the process. COVID-19 precautions meant that I felt safe when at the centre.
The communication, knowledge and enthusiasm of the BMW Centre was great. At every step of the purchasing journey I felt I was valued. I cannot fault one aspect of my experience with Dick Lovett BMW Bristol.
Really good service
Chris helped me decide on the best vehicle for me from my list of requirements. Lizzie also provided an excellent service in her involvement, also. Chris kept on top of the delivery delays and kept me in the loop the whole way through.