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ABOUT Dick Lovett Bristol

Find out more about what we do and meet our team.

Meet the Team

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Daniel Hicks

Head of Business

Keith East

General Sales Manager

Jack Taylor

Sales Manager

Phil Rossiter

Used Car Sales Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Vitti

Reception Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Alun Pippin

Retail Manager

Lizzie Hart

Retail Manager

Molly Wardle

Retail Specialist

Simon Maskell

Group Buyer

Iain Stephens

Sales Controller

Jacob Allen

Service Advisor

Scott Adams

Service Advisor

Lucy Maine

BMW Genius

Matteo Zanetti

BMW Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good experience, on price and quality of work, very helpful staff.

Service

Very fast service.

Service

After my car starting leaking coolant I received excellent service from BMW assistance and from Dick Lovett Cribbs Causeway. They quickly arranged a loan car for me and fixed car earlier than expected

Service

No issues with anything

Service

The work was carried out within the time scale given

Service

service exceeded my expectations, was quick to complete and the garage very comfortable as I waited for the car, coffee was a nice touch, the gentleman that attended to me on the front desk was very friendly and professional

Service

Steven Cullen was excellent he showed real interest in helping with the situation regards warranty claims and was successful in his attempts to have parts covered by BMW. Very much appreciated

Service

Always professional, helpful & friendly

Service

Could not fault the service.

Service

Collected and delivered the car in great time.

Service

I was kept informed of progress throughout the the time my vehicle was in the workshop and the car was returned on time

Service

The service experience was, as usual, highly efficient, courteous and pleasant. Everything was done as it should have been and I was treated extremely well. Scott was exemplary.

Service

I and my car were looked after extremely well, loved the video of my car as it was inspected ,it came back spotlessly clean, all the staff were extremely polite and helpful.

Service

Service was excellent

Service

Very good experience with car being serviced within time scale agreed and fully valeted. Good communication with regular phone updates.

Service

Update about the process whilst my car was there. The full diagnosis report was helpful.

Service

Attention to detail given

Service

Service is great, the video report from the technician is excellent

Service

Quick service on a Saturday morning; prompt and comprehensive reply to any queries I had.

Service

No hiccups and staff very helpful

Service

I've received the necessary attention from the BMW Cribbs Causeway team

Service

Courteous staff. Competent

Service

For what could some times be a stressful situation, the team made the environment and experience totally calming and everyone one seemed really happy to be working there.

Service

Was updated throughout the day and was completely before time stated

Service

All worked fine.

Service

I indicated that I would like car back in 90 mins and this was accepted. Made my visit a lot easier to plan

Service

Excellent Service

Service

Well organised and efficient.

Service

Just a great service very welcoming and very clear with what was going to get done

Service

They were pretty good.

Service

I have always been looked after.

Service

Following service the car performs like new again

Service

No issues at all.

Service

Because the fault was rectified and professionally solved.

Service

All work asked for was completed to a high standard

Service

Professional service

Service

Always go the extra mile

Service

It was for a recall, completed quickly

Service

Good service, polite, helpful and reassuring. Good communication. Made to feel a valued customer

Service

Have used this garage for my bmw on motability motability for years

Service

The recall work was completed on time and appears to be satisfactory.

Service

Again very efficient

Service

Was very well looked after

Service

Car was ready on time and I was informed all the way

Service

Perfect experience

Service

A great experience - quick service, real-time updates, easy check out, payment made over the phone

Service

quick and efficient. ultra friendly staff too

Service

Excellent service from Jacob Allen, very good at keeping me updated with the progress of my car.

Service

Easy to arrange, good communication & speedy service.

Service

The car came back looking fantastic - inside and out

Service

Outstanding service

Service

I am completely satisfied with the level of service I received at Dick Lovett. I received a video of the underside of the car including the tire wear. I could not fault was treatment received from Dick Lovett employees.

Service

First class service as always.

Service

Professional service

Service

A pleasure and no niggles at all.

Service

Good value and good quality work

Service

No issues

Service

Recall was completed and premium car wash was fantastic but just make sure to check the premium wash next time so the customer doesn't need to come back another day.

Service

High quality of staff, courteous and efficient, work promptly completed.

Service

Ordered the car we wanted for the price we aimed for

Service

Very profesional

Service

Very good.

Service

Everything went as planned

Service

Booking this MoT and the recent Health Check/Service was simple and straightforward; the professionalism of staff members provides confidence that my car will be well looked after throughout.

Service

I was kept updated on all aspects of work being carried out, and was very pleased with the work when completed.

Service

Covid procedures in place but informed all the way which made it less stressful on arrival. Vehicle was ready on time and a full explanation give on what was carried out.

Service

Everything was conducted swiftly and professionally - and with a friendly manner.

Service

Scott Adam's who I dealt with there is fantastic , an asset to BMW, nothing is too much trouble and service is second to none ! A++++

Service

Stuart's customer service and support was really appreciated

Service

The whole team from the receptionist and Karen to the service advisor a pleasure to deal with.

Service

great service, good price, very happy

Service

Identified problem I didn't know I had and rectified it.

Service

I was given an appointment on the first day convenient to me. An additional service requirement was flagged up the service adviser, Fay, dealt with on the same day, and I was kept informed of progress. The car was washed and ready for collection

Service

Fixed my car to keep my kid safe

Service

Prompt

Service

Good service

Service

Happy with the service. No car clean this time, but that may be COVID related or because the service was on a Saturday

Service

Fay - my service advisor - was candid, friendly and professional. She kept me informed before, during and after my appointment and was flexible about the return of the loan car.

Service

Excellent and efficient service

Service

At the Dick Lovett garage we have been completely satisfied with the customer service.

Service

Good service

Service

Work completed on time they were informative throughout the process

Service

The quality of the work carried out is always first class.

Service

Excellent customer service

Service

The service advisor who I dealt with at BMW Bristol was first class a real 10/10 score for him and your team.

Service

Straightforward

Service

Car serviced and washed no hassle

Service

Always keep you informed what's going on

Service

Everything went as planned.

Service

Couldn't ask for any more. Fay on the service desk was helpful and accommodating. The healthcheck and service provided by Josh was perfect and very informative. Both assets to your company.

Service

Well explained and prompt response

Service

Excellent understanding of needs and delivery of solutions

Service

Car picked up & dropped back as promised

Service

The job was done to a good standard, at a good price and good service throughout.

Service

Quick, efficient and polite

Service

The rep who sold me the car (james Christensen) live relatively local to me, and contacts me regularly. When I mentioned the car required servicing, he arranged to collect the car on his way to work, and return it at the end of the day. Excellent

Service

Great service

Service

Polite staff, good coffee whilst waiting, free wash

Service

The service was carried out well

Service

Issues resolved with ease.

Service

Delightful

Service

Again friendly staff, knowing that the Work carried out was done by professional engineers.

Service

Flawless & Professional service, looking after a fellow employee and a courtesy car given at short notice for me to use.

Service

I had no complaints

Service

Extremely satisfied. I was kept informed at all times on the progress of the vehicle and also impressed with the report sent through to my mobile.

Service

Good, professional service by a team that knows what they are doing!

Service

An easy and pleasant process

Service

Very professional and pleasant

Service

Service was ok taking just a little longer than planned

Service

No issues

Service

Scheduled service and maintenance issues carried out to high standard. Straightforward appointment, first class communication over complex issues. Service adviser listened, carried out all instructions and requests. Covid security excellent .

Service

Fay helped, very professional and listens, followed up ??

Service

I was kept informed about what is happening with my car through out the repair.

Service

Super speedy ??

Sales

The salesman, Louis Gee, was friendly and understood our requirements, but was not pushy or over-bearing, as some sales people can be in my experience.

Sales

Friendly welcoming staff. Good vehicle knowledge and professional help and advice from sales consultant.

Sales

Great service and information at all times throughout the process

Sales

The sales team was very accommodating

Sales

James, my sales representative, was the most helpful person during the process

Sales

Super time and made to feel like nothing was to much , kept enough time for us to ask anything we wanted to know .

Sales

It was made very easy for me through the staff. The delivery Of my vehicle was made very efficient, given the current circumstances And troubles everyone is experiencing.

Sales

Kevin Li made the entire delivery process a delight. He made sure at every step I was aware of the status of the order and at the point of delivery he took his time to make the handover memorable.

Sales

From start to finish, the experience was excellent. Found the right car, built a great relationship, kept me informed, problem solved issues quickly and created good confidence. Louis the sales chap was super.

Sales

Sales Executive Andrew Davidson was outstanding and went the extra mile to make sure i was satisfied with the vehicle and handover was second to none.

Sales

I was kept up to date by Tracey from ordering to delivery with phone calls and the delivery day went smoothly.

Sales

Chris Harriott is a legend he makes customer feel amazing and ensures an extremely smooth transection

Sales

My sales executive, Emily Reed, genuinely cares beyond the sales revenue. She is warm, helpful and approachable through every stage of the process. People buy from people.

Sales

James & Keith are exceptional. Passionate about the brand and always looking after me the customer, nothing was to much trouble for them. Great Guys, possibly the best I have ever dealt with in 30 years of buying new cars.

Sales

Tracey established rapport easily, took time to understand my requirements and then found my ideal car.

Sales

Emily has been great. Excellent customer service, representing the dealership and BMW superbly. Very professional and personable.

Sales

Steve Found was excellent and refreshingly straightforward

Sales

Sales Executive Tracey Stephens provided a first class service in all respects.

Sales

Sam is friendly, approachable, always takes the time to explain the small details, listens to what you ask for and need from the car and provides an ongoing service - it doesn't stop as soon as you drive off the forecourt.

Sales

Hugely satisfied - I've elaborated in the next question, but in summary I made contact via web form, which was promptly followed up and then I was put in touch with a Alexander Mayne as Sales Executive to support me through my purchase. Very happy.

Sales

Very pleased, covid procedures were adhered to so we felt safe, staff were friendly, welcoming, helpful and knowledgeable. We felt very looked after.

Sales

Very good customer services from Emily

Sales

Very satisfied as Tracy from Dick Lovett Bristol explained everything about the car and also kept me informed about on delivery time very helpful

Sales

Great service, always very friendly.

Sales

Tracey Stephens loves her job and is therefore fabulous at it. She is a real asset to you, as she is professional, knowledgeable, friendly. Nothing is too much and she is a joy to do business with. I really think she should have a pay rise.

Sales

Everything went absolutely smoothly. Despite the pandemic, electronic methods of purchase and communication went very smoothly. Queries answered quickly and clearly.

Sales

As above friendly attentive informative staff

Sales

Friendly professional and great comms throughout the process

Sales

Kept informed all through the process so very pleased.

Sales

Very satisfied difficult dealing with handovers due to current covid restrictions but during the purchase both Andy and the manager Nick were very helpful making contact to check things out, changing documents.

Sales

Excel;lent salesman Chris Harriott who always looks after us and gets us the deal and spec we want

Sales

Salesman was pleasant, knowledgeable and efficient.

Sales

Tracey kept me informed every step of the process.

Sales

Well organised and speedy service