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ABOUT Dick Lovett Bristol

Find out more about what we do and meet our team.

Meet the Team

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Daniel Hicks

Head of Business

Iain Stephens

Retail Manager

Keith East

General Sales Manager

Joshua Day

Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Lawson

Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Clear communication on where we were, and what had still to be resolved

Service

As stated above I find tne personnel very helpful

Service

The job was done regardless of the poor customer service.

Service

When I booked my BMW in for a FULL service & MOT I confirmed with the booking adviser that the oil, oil filter, spark plugs, air filter and micro filter would all be replaced as per the Service Pack. However, they only replaced the brake fluid!

Service

Inatention to request and poor excuse given for vehicle non clean. It had snowed - so no wash, which made sense as hoses frozen. But no inside hoover or valet. Nothing stopping this.

Service

They were understanding and appeared to be trying everything they could to help.

Service

used Bristol dick Lovett for servicing, parts & work in the body shop for many years. always received a superb level of service and the technicians are meticulous in their work. recent service was flawless, Jordan was particularly professional.

Service

I go to Dick Lovett for my car and bikes and I am always impressed with their professionalism and the standard they maintain.

Service

Impressive outfit - very professional

Service

Too long wait between contacting dealers to arrange work and available date with collection/courtesy car - nearly 4 weeks. Car was late being collected and not all the work was done meaning it has needed to be re-booked for this to be looked at.

Service

We were very satisfied with everything

Service

Nothing to complain about really. Love the service video you send afterwards.

Service

Craig sorted everything out as agreed.

Service

Friendly staff, good service.

Service

I lthinjk BMW as a very good car but very disappointed with Dick lovet service both when buying and very poor after care

Service

The worked carried out to good standard

Service

Attention to detail

Service

Having owned various BMWs over the last 14 years have had a few cars pass through your workshop and have always received excellent service

Service

As above didn't feel happy as had to get car to another garage the next day to get power steering levels topped up

Service

Professional friendly service

Service

Next day after having service carried out ,add blue warning light came on. Had to top up myself!!

Service

Not 5 star as still awaiting paperwork.

Service

Fantastic service

Service

Would have liked to be talked through anything highlighted on the service summary.

Service

The service team failed to update my cars service history on the idrive. I never received an apology even when I brought my car back to get this fixed. I don't live local and was not offered an apology or a gesture of goodwill due to this happening.

Service

Great service as usual

Service

Great experience good communication and did what they said they would.

Service

Collected and returned car when they said they would, and called to keep me informed.

Service

I cannot fault the service that I receive, extremely satisfied.

Service

Totally impressed about the online based health check video they sent me after the service.

Service

A step change from other experiences with the car department - still lags behind the motorcycle team.

Service

Service was good, but it was very expensive just to replace a parking light.

Service

Everything was handled in a very professional way

Service

Courtesy transport is somewhat lacking, there is no car pick up service or personal drop off. Courtesy cars are always 4 weeks or so in advance to book and the excess you stipulate on borrowing a car is excessive. Audi do both pick up and drop off.

Service

The service experience was good although I was expecting to receive my car back at the end of the day and didn't find out until after 2pm that it would need to stay for most of the second day which caused a degree of inconvenience.

Service

As above

Service

I was not updated on when my car would be ready, and I had to make a phone call to find out. The car went in on a Friday and I had to phone on the Tuesday.

Service

Fairly satisfied with job done but not with customer relationship

Service

Once again cost

Service

I started typing my answer and then noticed a character limit so i am unable to give you my answer!

Service

The staff were great and nothing was to much trouble

Service

Had four new tyres fitted while I waited complemented tea and biscuits on hand

Service

BMW resolved the problem by changing rear brake callipers. Unfortunately the problem re-occurred and the vehicle has been returned to the garage.

Service

Had to return twice before fault diagnosed and rectified. Resulted in BMW dash-cam being replaced. New model not fitted straight and too low on windscreen (in my opinion). Seems to be for technician's convenience and not the driver or passenger.

Service

All issues were resolved promptly

Service

There is always room for improvement. Kept waiting for shuttle service for 25mins with no explanation

Service

On time, good quality and within expected costs. Customer video and valet nice touch.

Service

NOTHING APPEARS TO BE TOO MUCH TROUBLE IN THE SERVICE DEPTS AS WELL AS THE RECEPTION AREA.

Service

On this , and the previous occasion that I have used Dick Lovett, they have not done what they said they would do , nor when they said they would do it.

Service

Didn't finish on time Didn't reset the cars computer so I am going to have to waste a two hour return trip to have it done

Service

Over the years I have been a BMW customer not only for myself but for my son as well. following my latest experience it is obvious that your standards have dropped or you are following a different agenda.

Service

The service I received at Dick Lovett was great - really friendly staff and they told me how long they thought my service was going to take and actually didn't go a minute over. Really pleased.

Service

I was kept well informed i was assured that problem identified was under warranty,

Service

Great service

Service

NOTHING TO COMPLAIN ABOUT

Service

All was good except booking it in. Felt like I was talking to a disinterested call centre not Dick Lovett at Bristol.

Service

Very efficient, lovely staff, great service

Service

Poor communication. Also took a very long time to diagnose problem,with me having to wait for battery to die again and call out BMW assist,which I did 3times. Was a huge inconvenience, not helped by customer service at DL Bristol. BMWassist were good

Service

Rep was more keen selling A/C refresh/recharge services rather than address my faulty issues in the car. I will like to say thank you to Jason who looked into the car after it was recovered by BMW emergency service.

Service

At times you need to chase them and push. I think this is due to them being too busy at times.

Service

Very.

Service

The service was thorough and efficient although I have not received the bodywork repair quotation I asked for?

Service

Jason was extremely helpful and negotiated my car being taken in early for MOT as my business plans had changed. There was no fuss and no problems in managing my last minute request rather than leave the car with you all day.

Service

Service booked Dec 2018. We looked at the electronic record & agreed that I pay for service due & also the service due in April 2019. On checking, no entry made in book & car is still showing service due April..

Service

Well informed and friendly service

Service

My car was booked in for an MOT....Scot Adams was my service adviser. He could not have been more helpful and accommodating. His professional and polite manner was endearing. He kept me informed and did all he could efficiently and effectively.

Service

Problem with original booking but quickly resolved.

Service

I think the service department assumed that the digits in my registration number indicate the year of manufacture and supplied me with incorrect headlamp bulbs.

Service

Price too high

Service

Because no stars is not available. Trust had been severely affected because of the open lies I was told. Completely unnecessarily. The boot has still not been fixed. I was told that the service advisor had fixed it himself.

Service

The service team were really helpful, the families at the dealership were really good. The only downside was that the service record didn't show a clear tyre defect until later. Just caused me an issue to get it fixed the following day

Service

Always great service

Service

Service was completed, including the additional task, and the car ready on time.

Service

Excellent service, no issues.

Service

Time price efficiency

Service

We were informed at all stages of the work done and collection details your service advisor Scott Adams

Service

No issues sorted straight away

Service

all work carried out as explained. Car returned in timely manner and well valetted

Service

Did not solve my issue

Service

As above

Service

Efficient service, work completed in time.

Service

Repair under warranty completed quickly. Only shortcoming was that they promised to deal with returning the hire car provided under emergency service (or contact them to tell them to collect) but I found 2 days later hire co had not been informed

Service

Aa above service brilliant

Service

a courtesy car was supplied which meant my working day wasn't disturbed

Service

Done in good time and accommodating to my needs as daughter having op in hospital and I needed to get back to her.

Service

See above

Service

I would have been completely satisfied however silly mistakes were made. The service cost was agreed at £295 but I was charged £312.47. The mileage on the receipt was wrong (12345 instead of 13090). Both mistakes were corrected after I made a call.

Service

You are made to feel valued as an individual

Service

No reason to be unhappy

Service

I have a service package and don’t pay for my services. Still get a great service every time.

Service

Prompt and complete service

Service

Failed to inspect all parts of car

Service

Every aspect of the service requirements was approached and dealt with in a very coordinated and professional way.

Service

One of the best dealership I have ever dealt with.

Service

Quick service. Did what said would do and managed expectations

Service

the car has never really lived up to the promise when purchased

Service

good communication,good service,helpful staff

Service

I have always been satisfied with the service from Dick Lovett.

Service

you did what you said you would do and did it faster than you said. I initially expected you to have to keep the car for 2 days and it was done in one.

Service

Time needed to book car in and although it was express service did take longer than 2 hours car not cleaned as well as expected

Service

On time and as advised

Service

I am a regular visitor to the showroom and get treated.Great coffee by the way

Service

Ultimately I was very satisfied, but the servicing took a bit longer as I expected. It was longer than 2 hours.The service itself (how it was done) and catering was really good. No complain about that.

Service

booking the appointment was easy, I was expected and my car was ready on time

Service

I haven't given it the top rating because the person I was dealing with forgot to add my name to the list for the minibus up to Cribbs Causeway so I wasn't called and had to wait over half an hour longer - and I wasn't the only one forgotten.

Service

Service assistant felt rushed with little time to explain. Car was not cleaned or vacuumed. Still waiting for results of health check and a follow up call regarding new tyres

Service

The service was fine but the annual checking of a repair wasn't carried out. I had asked for it to be done.

Service

The service was completed on schedule and I was kept advised of progress

Service

Excellent service desk.

Service

Same reason as previous question no follow up. No follow up and excuse why wear indicators showed totally different to reality was not correct

Service

Scott dealt with my booking very efficiently and I was pleased to be sold to get the tyres changed at the same time as the service.

Service

Felt looked after, kept aware of what was happening, nice surroundings to wait in, very courteous staff

Service

Was really helpful

Service

Regrettably, I would have given higher if a niggling problem with the vehicle had been resolved. It remains an issue which is ongoing st the time of completing this survey

Service

Great service from start to finish.

Service

My oil change took over 3 hours. This seems excessive

Service

Professional service but took too long. MOT, brake fluid and wash took 3hrs 15mins.

Service

Politely and effienctly received at reception professionally looked after by showroom rep and good work done to my car plus health check

Service

A wish to fix my car.

Service

Very efficient. Like the video

Service

Very welcoming and efficient staff. car serviced at time stated for the duration stated. Paid the bill and drove off in a clean valeted car. No fuss incredibly easy process

Service

My service advisor, Scott Adams, was courteous and helpful with my technical questions. The work on my car was carried out as expected and on time.

Service

quick polite, car cleaned, tyre tech labelled the wheels for me and reset the the computer. And a better price than my local garage

Service

Happy but had to wait a long time for the car on collection.

Service

As above, communication was terrible with me having to ring and request updates.

Service

Recent service was excellent

Service

Car was returned after service without computer being reset so it is still telling me it needs to be serviced.

Service

Jacob was very helpful and attentive as always!

Service

I am unable to describe in 250 characters how delighted I was with the service received by Jordan Crowden. I would appreciate a call from the service manager as I feel the story needs a better explanation. This was BMWs last chance and he saved it!

Service

The problem with my vehicle was dealt with quickly and the part replaced quicker than I expected.

Service

I was very impressed with the service I received at Dick Lovett BMW. The sales person has knowledgeable and very helpful

Sales

You are made to feel valued and special on the day of collection

Sales

I was really felt special by Nick Cooper and especially the sales person Stavos.

Sales

Kevin Li the salesman was excellent from start to finish. He was easy to deal with and quickly found me what i needed .

Sales

Chris is amazing, he is so professional always goes that extra mile.

Sales

Kevin was again excellent

Sales

an overall very pleasant experince,Tracey Stephens is a very good salesexecutive and credit to BMW.

Sales

Excellent service

Sales

Josh is a great Sales person! Funny but professional. All the staff helpful and friendly.

Sales

Explanation summarised in previous answer

Sales

It has been very straightforward, Kevin is an excellent sales man!

Sales

Friendly sails staff who look after you thought the process without any pressure

Sales

An absolute pleasure to be helped by Lyndsey, Phil and Nik

Sales

Salesmen and other staff who assisted in the purchase were very knowledgeable and helpful

Sales

The service has been fantastic

Sales

Completely satisfied. Advisor is fantastic and I have total trust and faith in dealing with her.

Sales

I was made to feel like a valued customer. The sales process seemed to be relaxed. The sales and finance team that I worked with carefully explained my options and helped me select the right car for my needs.

Sales

The people we met during the decision making and buying process were all very professional with that all important touch of humour and friendliness.

Sales

All staff at the centre were extremely helpful particularly Chris’s Harriott and Nick Cooper of Dick Lovett