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ABOUT Dick Lovett Bristol

Find out more about what we do and meet our team.

Meet the Team

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Daniel Hicks

Head of Business

Keith East

General Sales Manager

Phil Rossiter

Used Car Sales Manager

Nik Cooper

Retail Manager

Philip Dalton

Retail Manager

Scott Martin

BMWi Brand Manager

Mathew Hutchinson

Service Manager

Martin Lewis

Parts Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very simple brake fluid service, no issues to report, charge was less than originally quoted.

Service

Happy with service

Service

Easy to book, comfortable waiting area and no hidden costs.

Service

The service is always good, everything is as expected and treated well by staff. The running in service was completed as expected and in excellent time.

Service

Dealing with Jacob was great he explained everything to me

Service

Good Communication

Service

Work was completed very efficiently.

Service

Prompt, efficient, and pleasant interaction with staff over the phone and in person.

Service

Great customer service

Service

The whole procedure ,service, advice, friendly staff, could not fault. Showroom very good. Just upset couldn't have my usual coffee and cake!!!!! due to current problems. Excellent, will recomend

Service

Never any problems when I have used Dick Lovett Bristol

Service

Very good service

Service

They're the best. I've never had a problem visiting Dick Lovett (Bristol)

Service

Kept informed, reasonable priced

Service

Booking was easy, staff were friendly, plenty of service dates available and only took a few hours

Service

Minor issue experienced, service advisor has been very helpful and resolved my issues very quickly

Service

Steve Cullen was excellent- gave thorough, professional service and provided additional information in a timely manner. Very good problem solving from Steve, too, in sorting out a couple of glitches.

Service

Very good service and care

Service

Friendly and efficient service, as ever

Service

again efficiency, and offering some flexibility on some service pricing made it more affordable for me

Service

Couldn't ask for more!

Service

Good service

Service

Everything went smoothly. Nice video. Work completed more quickly than anticipated.

Service

All the work that I requested was done in a quick and efficient manner. A loan vehicle was provided and the work was completed quicker than expected.

Service

The job was well done as were communications

Service

Stuart was great, very helpful after the last health check. Stuart made sure that he text me up updates regarding my car.

Service

Stuart always looks after my car efficiently

Service

Good service as always via Jacob with updates and responded calls/emails whenever required

Service

Everybody was helpful

Service

Good overall

Service

They fitted my recalled car in when I didn't have an appointment and I didn't have to wait around inside like I used to.

Service

Even in covid times the experience is always an extremely positive one.

Service

Extremely efficient service and respect for their customers

Service

Everything was carried out courteously to my entire satisfaction

Service

Easy, quick and simple. Just how it should be

Service

The service / MOT was a quick and painless transaction which is what you need when The service advisor Faye was professional, polite and friendly on the phone. Communication was very good via text and phone when car was ready, car was ready on time.

Service

I always that I feel that I can trust Stuart Cattanach to look after my can and my best interests.

Service

It's obvious how busy the dealership is, and I really do appreciate how hard they work for the customer! I won't go anywhere else!

Service

happy with the customer service.

Service

Efficient and friendly

Service

kept up to date on progress throughout

Service

Well managed servicing and good customer service

Service

Everything went smoothly and communication excellent

Service

I was kept informed of what was happening to my car, I was also kept informed prior to bringing my car in about how the garage was handling Covid

Service

Speedy efficiency to return the car back to me after repairs

Service

Nice and easy, super friendly.

Service

I was kept updated throughout the day

Service

They fixed the problem

Service

My car was booked in quickly and returned to me with the quick pick-up option.

Service

Good experience, as always, even with Covid restrictions in place. A well managed MOT appointment!

Service

Service excellent and kept informed by phone text and email.

Service

:)

Service

agreed a plan and it was acted upon

Service

Even in the current situation everyone was charming and helpful. Special vote of thanks to Stuart.

Service

Excellent service and follow up from the service advisers.

Service

Work completed on time with excellent communication all through the work

Service

Despite current restrictions, the people at Dick Lovett have devised a safe environment while maintaining - even exceeding - their usual levels of quality service.

Service

Due to Covid restrictions, I received details of what would happen, including social distancing, hygiene etc. There were clear guidelines within reception, and I felt precautions were very thorough.

Service

Reassuring Covid protocols and very good communication.

Service

A good service was provided

Service

The work was done on time, and staff were exceptionally helpful.

Service

It all went like clockwork, i was kept up to date to how it was all going throughout the day, can't ask for more.

Service

Hard to fault - Steve Adolpho made it all run smoothly.

Service

No complaints

Service

I like the personal video from the service engineer which explains everything about the work to be carried out

Service

DL were cheaper than Westerley and the booking in process was also much more streamlined.

Service

As above

Service

Car was booked in for a day. Ended up being two days. Was told that I needed 2 x new rear brake pads - for a car that had only done 10,000 miles!!! Resulted in the fact that the brake pads did not need replacing. Not happy

Service

MOT just after lockdown 2 but felt Covid safe

Service

The staff that I came in contact with were very professional.

Service

I was completely satisfied with my service experience because the Service Advisor allocated to me was Stuart Cattanach who, to me, is the face of Dick Lovett (Bristol). He is very courteous, professional and personable.

Service

Service advisor very accommodating

Service

Excellent service, professionally carried out.

Service

The car was picked up on time and returned cleaned. We were telephoned and told what had been done. The service from Dick Lovett (Bristol) was excellent - very much in line with the service we have in past received from your Bath branch.

Service

As usual, service personnel courteous, helpful and efficient.

Service

I have only ever purchased from Dick Lovett [Bristol], and will continue to do so.

Service

Fay in services was really helpful and kept me updated of my cars progress.

Service

Great comms, friendly staff, regular updates

Service

Stuart and Jacob provided excellent service and the technician took time to come on a pre problem fix road test and was clear the vehicle should not be in that state of build quality. They also completed the job 2 days earlier than anticipated

Service

The service of my car went without a hitch

Service

Everything was OK and well explained

Service

They were very well organised with the Covid situation

Service

Customer relationship man was great at hand over. Practical and for once not pushing unnecessary services

Service

Service was top notch and quick

Service

Friendly, courteous and efficient service

Service

Initial problem sourcing a courtesy car, but quickly resolved.

Service

Professional and efficient service

Service

Responded to all my question quickly without any hassle

Service

Helpful and attentive staff

Service

Stuart Cattanach, my service advisor is always personable and professional. Great service, thanks!

Service

Quick, efficient, car returned clean and reasonable cost

Service

The reason for the 5 stars is purely down to the service manager- Steven Cullen. He maintained contact throughout always keeping us up to date with parts delivery and fitting then being flexible to support collection.

Service

I was kept informed of progress and potential issues.

Service

Immediate diagnosis of the issue and complete rectification of the problem - bike runs better than new.

Service

The service and communication was great. I was also very impressed by the Covid-19 controls that were in place.

Service

Staff are friendly and can respond quickly to my request

Service

Very satisfied. Car prepped to a good standard. Good friendly sales staff.

Sales

As above, plus doing all paperwork before hand via internet was straight forward and sped up process on delivery day. Also has a good demo of all car features before driving away.

Sales

Great service and experience

Sales

The sales executive gave me his full attention

Sales

Tracey was friendly and professional in equal measures and kept us informed throughout the time the car was on order.

Sales

Love the car, communication was excellent, treated like a valued and loyal customer. Car was presented very well and everything that could be explained was. Helpful videos also sent to me

Sales

Great customer service, friendly staff.

Sales

Friendly and helpful. An enjoyable experience overall

Sales

Great customer service, well looked after. Got my dream car and a top deal. Thanks Tom.

Sales

Perfect service best out there

Sales

Excellent despite covid

Sales

Kept up to date on vehicle status.

Sales

Everything was done for me, as customer this makes a big decision seam so much easier. Nice welcoming people on the reception as well as the sales rep. Paperwork was done professionally and follow up calls to see if everything was OK.

Sales

James C was absolutely fantastic. Could not have had a better experience. I will definitely look for him when renewing my contract or when I recommend BMW to my friends.

Sales

Tracey gave us excellent service, attention to detail and informative hand over.

Sales

From the initial enquiry through to the personal delivery of the car to my home, the service and communication has been first rate. Given the current Covid Situation, everything possible was done to make the process safe and as easy as possible.

Sales

Attentive service from Gillian swung the deal.

Sales

Sam Lenthall is an excellent sales manager. I wouldn't ask for anyone else in future. Although I'm sure the rest of the team are just as capable.

Sales

Considering the Covid restrictions, the whole process was efficient nd hassler free

Sales

Gillian who dealt with me from start to finish and kept me up to date on everything right to the hand over

Sales

Given Covid, again outstanding

Sales

Cosistently excellent service and communication from Tom Gronau and Harriet Jone

Sales

Incredibly professional and helpful sales person (Tracey Smith). Has kept in regular contact throughputs, helped with processes, paperwork and queries. Not once did I feel I was being 'sold' for o throughput the process. It's been very relaxed.

Sales

Once again, helpful and knowledgeable. A good experience.

Sales

Tom Gronau spent a great deal of time with me making sure that I made the correct decision. I never felt at all pressured and he supported me wonderfully so that I felt confident with my purchase. I cannot thank him enough.

Sales

Stress free and and easy transition from one car to the next.

Sales

All preliminaries were conducted by e-mail or over the phone because of Covid restrictions - very flexible and productive. Car pick up quick and easy!

Sales

I was kept in the picture throughout

Sales

Tracey listened to my requirements and was able to meet my expectations before, during and after the purchase of my new car keeping me informed throughout the process. COVID-19 precautions meant that I felt safe when at the centre.

Sales

The communication, knowledge and enthusiasm of the BMW Centre was great. At every step of the purchasing journey I felt I was valued. I cannot fault one aspect of my experience with Dick Lovett BMW Bristol.

Sales

Really good service

Sales

Chris helped me decide on the best vehicle for me from my list of requirements. Lizzie also provided an excellent service in her involvement, also. Chris kept on top of the delivery delays and kept me in the loop the whole way through.