"Customer service outstanding particularly Keeley"

"Great"

"First class"

"Delivery date was missed and Garatt became very difficult to deal with and was quite rude over the phone, all in all left a bad taste"

"All excellent"

"Scott left during my purchase and Ben took over both excellent"

"The dealership was clean and tidy, the staff were friendly and attentive and the service I received was professional and helpful. It was everything I expected from a BMW dealership. A great experience. Thank you to all"

"Couldn't believe how friendly and helpful everyone at Dick Lovett Bristol were. The experience was a delight as was the bouquet of flowers at handover"

"Keeley offered a brilliant service and has continued to do so after the purchase"

"Excellent attitude, communications and customer service throughout the test drive,purchase, delivery and collection process."

"Excellent service from start to finish. Dick Lovett Bristol could not have been more helpful. Its the 3rd BMW we have bought from them and they always go out of their way to assist. Dick Lovett are very competitive on price as well."

"Team kept me updtaed throughout the process on what was needed from me and they set my expectations throughout"

"I have been a customer at Dick Lovett for several year, having owned two previous BMW's. I find the agency very satisfactory except for the costs"

"Very satisfied with all staff especially with Miss Keeley miller who was v knowledgable and helpful"

"Nik Cooper gave outstanding support from order to delivery.Nik ensured before we left that we had a clear understanding of the features.Nothing was too much trouble.The final kindness was to fill the tank on the day at the height of the fuel crisis."

"Salesperson was extremely helpful throughout. a big thank you to Scott Martin"

"Fantastic service thanks Gareth"

"very attentive customer relations Ben Wilcox could not have done anymore ."

"Tom Wodehouse was attentive and helpful"

"I was kept up to date and 'in the loop' at all times. When I did have a query about the transfer of plates my wishes were regarded and put before the advice of the salesman. He then went ahead and made the transfer smooth and as fast as he could."

"Keeley Miller is an excellent sales agent and I felt very well looked after as a customer"

"everyone was very helpful"

"Dick Lovett are excellent"

"Highly focussed staff who showed total dedication throughout their dealings with me. In particular Nik Cooper had just the right balance of charm, helpfulness and professionalism praise indeed for I hate salesmen"

"A full tank of fuel to drive away with was a nice touch, thank you."

"very helpfully and understanding"

"they were brilliant. nick cooper was a gentleman and very good."

"it would have been better if the idrive code was available at point of collection."

"Outstanding customer service with total understanding of customer requirements."

"Everybody was very polite"

"Everything was delivered as scheduled and I was informed throughout the process"

"All staff were courtious and heplful."

"Service was very good and responsive. We have been kept informed of progress and everything worked as a clock."

"Excellent sales and finance team. Keeley Miller and David Barrett were both superb"

"Keeley Miller was excellent, she worked hard to address all our reqiurements. She met all her commitments in the timeframes she promised and I really felt she wanted my business and I would be a valued customer"

"perfectly satisfied"

"We ordered this vehicle back in Oct /Nov dealership had VIP event and the order was put back and then the dealer said they would come back and the customer but the customer had to contact them twice more before the order was taken."

"Riaz and Keith were extremely helpful and would certainly recommend them"

"We were kept informed as to when the expected date of delivery would be. Very helpful in arranging my 'cherished plate'."

"Very welcoming and friendly in a totally relaxed atmosphere"

"The dealership couldnt offer me a pick up service becuase the work was estimated to take less than an hour. It actually took over two hours and I feel misled."

"Very good and efficient."

"Coffee not very nice."

"the visit was successfull this time but previously due to a diagnostic and communication issue the service was poor. i think less people in the communication chain would have improved the service and end result."

"dealership did not have the parts and had to leave over weekend"

"I was kept well informed by the staff, however my car had to go back a second time as BMW did not have the parts in stock, despite knowing what the car was coming in for in advance."

"Although expensive, felt valued."

"they are too friendly"

"They were excellent."

"The dealership was very helpful but seemingly lacked the necessary support from BMW as to how to remedy the fault"

"Everyone always polite and attentive have had to wait a bit occasionally on pick up but that is the nature of the business."

"very good service helpful staff"

"Our letter of complaint is in the post"

"It was expensive for them just to clean the water bottle for the screen washer."

"The staff are very helpful and friendly especially Chris."

"friendly sales staff, however, workshop staff failed to fix car or keep me informed. dlr staff offended me. lost faith with dlr and BMW"

"I have felt let down at the dealership by lack of value of my custom"

"Not great service I am afraid. Calls did not get through to me, the hourly charge is mind bogglingly high and the fault was not fixed."

"Service generally was good. Bad I requested to have the handbrake tightened was told the best option was to remove the wheels brakes cost over £150 As opposed to simply tightening cable which I could have done for £20 at a local garage."

"Long lead time to obtain the collection and delivery service"

"I would be more satisfied if the overall cost of the work was lower."

"The staff are very helpful."

"From the welcome from reception through all stages the kept me informed, called when they said they would, had the repair completed on time and at the price specified and slaved my conscience by hiding the scratch on the wing mirror. Excellent"

"Dealer couldn't fix the problem first time because it didn't have the parts, no courtesy car available"

"I can't fault the dealership service on this occasion, everything was done as discussed with the service advisor calling the following week to check the issue was resolved."

"The staff are very professional and they provide a good level of service. They also offer a drop off service which is grately apperciated."

"It was very good. They were very efficient. They were very friendly. They had to through a comprehensive service to check the keys when it was the keys that was the problem."

"as always if you want a car for the day, you need to book a long time before your warning light reminds you you need a service."

"They were extremely helpful. It was very good. They were very efficient. There is a courtesy car issue. and the time they have to wait."

"Keep up the good work"

"return customer calls in a timely manner"

"I thought they were fantastic. Resolved a problem I'd been having and taken into North Eastern dealership and resolved it in Bristol in record time."

"The car as a fault with the radio to fix it has to be in for week they can¿t give a courtesy car until the end of May."

"good friendly and informative service from Stuart"

"There was no problems."

"The quaily of the asurance process is not good or i would not have had the car back and i wuld not have oil on drive."

"they seem to have a designated person for each job so only one person can deal with you"

"Good - though the lead-in time for a courtesy car of 6-8 weeks is a long time."

"Had no problem from booking the car in to collecting the car all handled very professionally"

"i was completely happy"

"I went there for a MOT and also the air conditioner. I mentioned this to a girl there and a gentleman said that I needed to use this every day. They looked at the air conditioner they said it had a leak ."

"Very satisfied with my recent service visit to Dick Lovett Bristol. Minor faults were rectified in addition to the routine items and the car was returned cleaned inside and outside. I was also very impressed with the way that the Service Manager re"

"I wasn't happy with having important work done when being told that i had at least 2,500 miles until it needed doing. They completed the work which i wasn't told about."

"disappointed with the lead time for a service booking as the dealership are so busy."

"They are on the ball."

"Very good - spot on."

"Very happy with the dealership, made to feel special a pleasure to visit."

"Only that they could not give me a specific date when the work would be finished, then they were demanding the car back."

"The staff were attentive and courteous. The experience was far more professional and pleasant that I was expecting."

"very good ."

"I refer to my previous explanation. Furthermore, Dick Lovett fully intended to release the car with no functioning satnav. I had to press for a replacement, which was only available by chance. They had had the car for 3 full working days"

"The staff are helpful and informative."

"The dealership is good its about the expences."

"I am having a few problems with my BMW"

"The service was excellent, the only negative I have is the wait for a loan car is about a month."

"Too early to be completely satisfied that fault leaking roof has been repaired"

"I reported a slight problem with the drivers wing mirror which wasn't holding its position particularly after being drawn in to the side of the car when parking etc and then drawn out again. This was not solved. The fault can be intermittant however."

"There extreemly proffesional , helpfull and they explain things clearly."

"The service was carried out on time and to a high standard"

"The guy that looked after me was really good."

"Liked the relaxed, friendly and welcoming enviroment"

"New clutch fitted to solve juddering problem, fitted in timely manner and working well"

"Very good and professional"

"Everything was fine."

"It is a little frustrating not to have a courtesy car. Audi have a free pick up facility and or a courtesy car."

"it was a very good service"

"The technician and front desk were exceptional. Thank you."

"I was very well looked after."

"Fitted new runflat tyre and within one hour had lost all pressure, had to go back next day, more time off work"

"The vehicle service was carried out to my complete satisfaction however my appointment was scheduled for 0900 hours and I was waiting until past 0930 to actually hand over my keys for the service to start."

"The dealer called me twice while my BMW was at the dealer to ask if I would consider other work, not happy that this done."

"it was really nice there very polite very professional ."

"The location means you either have to wait or the only option is cribbs again Ok if it goes ok not so good if the service is extended"

"see my original comments"

"Extremely efficient and courteous."

"The technical and customer service were of the highest quality."

"From arrival to departure they are welcoming and polite, the servicing is on time and the car returned washed and cleaned inside and out"

"I was satisfied with the work carried out, but the car wash and valet was not up to osual standards. This could have been because it was a Saturday. My wife's BMW was also in that day and she had the same experience."

"They were very good and very, very helpful."

"Dick Lovett have had a few opportunities to attend to this fault though they have been helpful and courteous at all times."

"I was treated very well."

"Took 2 3 days to find that door lock system needed software update. Problem now solved"

"they are pretty good"

"Car was ready when I called in. Staff all extremely polite"

"Don't quite know what took place on last inspection other than checking that tyres were ok this is free at kwikfit."

"They were very good very quick very polite and helpful i am impressed."

"have issues with accuracy of estimates and recommending unneccesary work on the car"

"Dick Lovett have always made me extremely satisfied. However, my problem is not yet yet fully solved, as I will spell out at the end."

"ability to drop key at reception was vast improvement on previous visits where wait was too long to see and advisor. Similarly, car was ready when I picked it up with prompt service."

"I had my car booked in for a fast lane service at 1pm and I arrived 5mins prior, but they did not come and collect my keys to commence the service until 1.30pm"

"Dealt with very quickly and efficiently. Nice staff. Nice coffee"

"Treated as a valued customer by the dealership"

"The price of servicing / parts is too high and inflated. It cost me £420.00 for an oil service."

"I had to pay for something which I had confirmed was included in the warranty."

"it was fine i had a problem with the iniatial price but this was sorted out. Problems with the terminolgy used on the bill."

"Availability of loan vehicles is not up to my expectations. 3 times I've been quoted over 3 weeks."

"My BMW was in for its first service, There was no sign that the oil filter has been replaced, being on the top of the engine it is very easy to see,the black plastic screw top does not look like it had been disterbed,or wiped clean after replcement."

"Second visit to resolve clutch issue, now waiting a few weeks for new clutch to be fitted."

"Had MOT. Done to time and to cost. Car delivered back in clean condition."

"Would be completely satisfied if the issue had been sorted out on the first visit. Can't help but feel that BMW UK are fobbing me off. No fault of the dealer necessarily, as they are doig head office's bidding, but has left a bad taste in the mouth"

"I have taken the car in 3 times since Xmas. The first two vists were satisfactory but today's visit was unacceptable. One and half hour wait to only find the tyres could not be replaced despite being assured the day before that they were in stock"

"Normal service investigation for vibration. Known issue giving vibration, received replacement car 5 days into warranty repair Vehicle scratched whilst with dealer unhelpful discussion ensued Given a choice will not be going back."

"MOT and recall were completed within timescales I was given. I waited while these were completed but becuase of time I could not wait for the car to be cleaned unfortunately I was offered plenty of refreshments while I waited which was great"

"Labour charges seem excessive to fit new ignition coils and plugs"

"Excellent service, accommodating and good environment. Kept updated while waiting."

"Always am Clifton makes me feel like a valued customer and infant is the reason I will continue to buy BMW cars"

"There is a missing service book and although the dealership said they would provide me with one they have not."

"They were polite and explained things. I am disappointed that it is very difficult to arrange a courtesy car without giving a lot of notice."

"the cost of the work is expensive at the dealership."

"very efficient and very friendly and I was made to feel at home."

"i am completely happy with the visit"

"Service good, but cost Service £25.22 Labour £122.07"

"I was impressed by the willingness of the service advisor to spend time listening to my explanations of the car's faults. There seemed a genuine desire to get things right not yet achieved ."

"Very welcoming and good facilities"

"Very helpful, thorough and provided courtesy lifts taxis to shops whilst waiting three separate days"

"The staff at Dick Lovett were extremely helpful, they sorted out a previously unresolved problem at another dealer. I am grateful for their help"

"90 minutes service actually took 2.5hours."

"The took care of the vehicle."

"I was told the job would take 45mins to 1hr so I said I,d wait took just over 2hrs"

"I've dealt with Josh twice an d his customer service is exemplary. He's a pleasure to deal with and I can't stress enough what an asset he is."

"Probably would prefer more communication during the progress of work being carried out work always seems to take longer than estimated."

"Dick Lovett at Bristol is a great dealership and i have always recieved first class service from the team."